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FUNDAMENTALS

FUNDAMENTALS
201問 • 2年前
  • Lady Rose Joy Domalanta
    • 通報

    問題一覧

  • 1

    local lords would take turns hosting the kings and his royal

    middle ages

  • 2

    business sector worth keeping an eye on

    hospitality industry

  • 3

    guest rights were one of the few established sets

    ancient greece

  • 4

    did not begin in the bible or in greece

    hospitality

  • 5

    existed since man first established permanent settlements

    hospitality

  • 6

    become more than an isolated cultural establishment

    hospitality

  • 7

    travelers had little choice to expect

    dark ages

  • 8

    has since evilvef into a highly competitive industry

    hospitality

  • 9

    no longer just about getting from pount A to point B

    hospitality

  • 10

    has fueled incredible growth throughout the history

    tourism

  • 11

    has expanded to incude entertaiment, luxury, lodging, dining, etc

    hospitality

  • 12

    its also beginning to include an activity reffered it as medical tourism

    hospitality

  • 13

    hospitality is also beginning to include an activity reffered it as

    medical tourism

  • 14

    largely responsible for creating customers travel plan

    travel agents

  • 15

    able to offer an avenue

    new media

  • 16

    scope of housekeeping maintenance or responsibilities of the housekeeping

    1. Guest Room Maintenance 2. Maintenance of Public Areas 3. Maintenance of Linen/ Laundry Service 4. Washing, Issuance, Repair and Inventory of Employees' uniforms 5. Installation, Cleaning and Maintenance of Fixtures and Facilities 6. Provisions of special services

  • 17

    maintaining cleanliness and orderliness of guest room

    guest room maintenance

  • 18

    furnishing the room

    guest room maintenance

  • 19

    attending to service request

    guest room maintenance

  • 20

    Keeping the area free of safety hazards

    guest room maintenance

  • 21

    maintaining cleanliness and orderliness of public areas

    maintenance of public area

  • 22

    maintaining the upkeep of the surroundings

    maintenance of the public areas

  • 23

    maintaining an attractive landscape

    maintenance of public area

  • 24

    undertaking minor repair

    maintenance of public area

  • 25

    separated section to handle specific task

    housekeeping department

  • 26

    housekeeping task are distributed to housekeeping personnel

    1. Executive Housekeeper or Housekeeping Manager 2. Rooms maintenance supervisor 3. Head Houseman of Public Supervisor 4. Room boy, Chambermaid, or Room Attendant 5. Mini Bar Runner/ Attendant 6. Houseman 7.Powder Girl

  • 27

    responsible for maintaining smooth and efficient flow

    executive housekeeper or housekeeping manager

  • 28

    Functions of excutive housekeeper

    Planning and Problem-Solving Functions Organizing function Leading and directing functions Controlling Function Guest Relations

  • 29

    such as restaurany, hotel, or even an amusement park

    hospitality unit

  • 30

    is vast and very diverse

    hospitality industry

  • 31

    example of hospitality industry

    Restaurants and food services Kitchen Bars Nightclubs Public houses Lodaing accommodation Hotels Residential Motels Resorts Pension Houses Tourist Inns Condominium Travel Agency Airlines Cruise Lines/ Shipping Lines Health and Spa Car Rental Agency/ Transportation Services Event and Conventions Services Casinos Theme Parks

  • 32

    one that is primarily focused in customer satisfaction

    hospitality industry

  • 33

    this serviced based industry thrives on the leisure activities

    hospitality industry

  • 34

    usually very important for all these businesses

    exceptional service

  • 35

    usually leads to customer loyalty

    customer satisfaction

  • 36

    refers to upkeep and maintenance of cleanliness and order

    house-keeping

  • 37

    who is responsible for administering housekeeping maintenance

    housekeeper

  • 38

    refers to housekeeping maintenance in house

    domestic housekeeping

  • 39

    covers bedroom, kitchen, dining, receiving area....

    domestic housekeeping

  • 40

    act as the head housekeeper and responsible for keeping the household

    wife/mother or caretaker

  • 41

    applies to housekeeping maintenance

    institutional housekeeping

  • 42

    institutional housekeeping covers

    Guest rooms Hallways and corridors Lobby Public rooms and restaurants Offices Stairways Windows Stores, concessionaire shops Grounds Linen and laundry area

  • 43

    types of housekeeping

    domestic housekeeping, institutional housekeeping

  • 44

    organized such that there is a seperated section

    housekeeping department

  • 45

    responsible of smooth efficient flow

    excutive housekeeper

  • 46

    new hospitality concept companies

    Expedia Trip Adviser Travel Click

  • 47

    commonly speak of service and hospitality

    service is a monologue hospitality is a dialogue

  • 48

    several recognizable characteristics

    Respectful Present Responsive Personal Non-Judgemental Non-Intrusive Relaxed Personable Perceptive Consistent Appropriate Uplifting Surprising

  • 49

    provide accomodation to airline passenger

    airport hotel

  • 50

    care to guest whose primary purpose of traveling is business

    business hotels

  • 51

    small hotels that provide breakfast meals

    bed and breakfast

  • 52

    who usually cooks breakfast for guest

    B&B owner

  • 53

    mainly to guest interested in gambling

    casino hotel

  • 54

    located in secluded or private area

    resort

  • 55

    doing cleaning task in house

    housekeeping

  • 56

    2 types of housekeeping

    domestic housekeeping institutional housekeeping

  • 57

    applies to housekeep maintenance at home

    domestic housekeeping

  • 58

    Domestic Housekeeping Areas of Responsibility

    •Kitchen • Grounds • Bedroom • Living room • Bathroom • Dining room

  • 59

    refers to housekeeping maintenance in commercial lodging establishments like hotels

    Institutional Housekeeping

  • 60

    Institutional Housekeeping Covers Different Areas of Responsibility

    1. Guest Rooms - hotel lolbby area - parking area 2. Hallways -Front Desk reception - swimming pool area 3. Elevator lobby - Lounge areas - Garden area 4. Housekeeping pantries -business centers- Drive-thru pavements 5. Floor back stairs - boardrooms - perimeter sidewalk 6. Walkways -Restaurant and function Rooms

  • 61

    noted as early as 40 BC

    greek or roman culture

  • 62

    social and religious purposes

    greek or roman culture

  • 63

    Roman businessmen traveled

    greek or roman culture

  • 64

    Romans were the firsy pleasure traveler

    greek or roman culture

  • 65

    After fall of roman empire, public hospitality fell to religious orders

    greek or roman culiture

  • 66

    english travelers

    medieval period

  • 67

    inns were actually private homes

    medieval period

  • 68

    stagecoach become favored transportation

    medieval period

  • 69

    become favored transportation

    stagecoach

  • 70

    high demand for inns and taverns

    renaissance period or 16th century

  • 71

    1st hotel

    hotel de henry iv 1788

  • 72

    father of modern restaurant

    m. boulanger

  • 73

    called soup he sold restorantes

    m. boulanger

  • 74

    M. boulanger call soup he called

    restorantes

  • 75

    change the course of culinary history

    french revolution

  • 76

    revolution caused some of the chefs to come to the new world

    french revolution

  • 77

    Savory Hotel opened in London

    1898

  • 78

    General Manager of savory hotel was

    Cesar Ritz

  • 79

    opened in london

    savory hotel

  • 80

    chef of savory hotel

    Auguste Escoffier

  • 81

    bilingual menu

    delmonico's

  • 82

    were actually private homes

    Inns

  • 83

    taverns

    New york/New Zealand

  • 84

    inns

    pennsylvania

  • 85

    ordinaries

    southern colonies

  • 86

    brigade system

    escoffer

  • 87

    first motel in california

    twentieth century travel

  • 88

    trans-atlantic flights

    1958

  • 89

    has systems wheter formnal or informal

    restaurant operation

  • 90

    the effecient execution of series of actions

    service is a monologue

  • 91

    an exchange between staff and guests

    hospitality is a dialogue

  • 92

    about doing what is unexpected

    hospitality

  • 93

    guest are treated with esteem

    respectful

  • 94

    the staff is at the table

    present

  • 95

    complaints are quickly resolved

    responsive

  • 96

    guest are addressed by name

    personal

  • 97

    guest are never made to feel wrong

    non-judgemental

  • 98

    just as good service is invisible

    non-intrusive

  • 99

    there is no feeling of being rushed or processed

    relaxed

  • 100

    the staff is always smiling and friendly

    personable

    • STS 5

    STS 5

    Lady Rose Joy Domalanta · 316問 · 2年前

    STS 5

    STS 5

    316問 • 2年前
    Lady Rose Joy Domalanta

    HPC 3

    HPC 3

    Lady Rose Joy Domalanta · 128問 · 2年前

    HPC 3

    HPC 3

    128問 • 2年前
    Lady Rose Joy Domalanta

    HPC 3

    HPC 3

    Lady Rose Joy Domalanta · 75問 · 2年前

    HPC 3

    HPC 3

    75問 • 2年前
    Lady Rose Joy Domalanta

    HPC 3

    HPC 3

    Lady Rose Joy Domalanta · 8問 · 2年前

    HPC 3

    HPC 3

    8問 • 2年前
    Lady Rose Joy Domalanta

    IT

    IT

    Lady Rose Joy Domalanta · 35問 · 2年前

    IT

    IT

    35問 • 2年前
    Lady Rose Joy Domalanta

    STS 2

    STS 2

    Lady Rose Joy Domalanta · 289問 · 2年前

    STS 2

    STS 2

    289問 • 2年前
    Lady Rose Joy Domalanta

    STS 4

    STS 4

    Lady Rose Joy Domalanta · 339問 · 2年前

    STS 4

    STS 4

    339問 • 2年前
    Lady Rose Joy Domalanta

    HPC3 1

    HPC3 1

    Lady Rose Joy Domalanta · 49問 · 2年前

    HPC3 1

    HPC3 1

    49問 • 2年前
    Lady Rose Joy Domalanta

    HPC 3

    HPC 3

    Lady Rose Joy Domalanta · 26問 · 2年前

    HPC 3

    HPC 3

    26問 • 2年前
    Lady Rose Joy Domalanta

    HPC 3

    HPC 3

    Lady Rose Joy Domalanta · 30問 · 2年前

    HPC 3

    HPC 3

    30問 • 2年前
    Lady Rose Joy Domalanta

    HPC 3

    HPC 3

    Lady Rose Joy Domalanta · 29問 · 2年前

    HPC 3

    HPC 3

    29問 • 2年前
    Lady Rose Joy Domalanta

    HPC 3

    HPC 3

    Lady Rose Joy Domalanta · 100問 · 2年前

    HPC 3

    HPC 3

    100問 • 2年前
    Lady Rose Joy Domalanta

    HPC 3

    HPC 3

    Lady Rose Joy Domalanta · 28問 · 2年前

    HPC 3

    HPC 3

    28問 • 2年前
    Lady Rose Joy Domalanta

    HPC3

    HPC3

    Lady Rose Joy Domalanta · 180問 · 2年前

    HPC3

    HPC3

    180問 • 2年前
    Lady Rose Joy Domalanta

    Supply chain

    Supply chain

    Lady Rose Joy Domalanta · 157問 · 2年前

    Supply chain

    Supply chain

    157問 • 2年前
    Lady Rose Joy Domalanta

    Supply chain

    Supply chain

    Lady Rose Joy Domalanta · 20問 · 2年前

    Supply chain

    Supply chain

    20問 • 2年前
    Lady Rose Joy Domalanta

    supply chain

    supply chain

    Lady Rose Joy Domalanta · 20問 · 2年前

    supply chain

    supply chain

    20問 • 2年前
    Lady Rose Joy Domalanta

    supply chain

    supply chain

    Lady Rose Joy Domalanta · 251問 · 2年前

    supply chain

    supply chain

    251問 • 2年前
    Lady Rose Joy Domalanta

    IT2

    IT2

    Lady Rose Joy Domalanta · 35問 · 2年前

    IT2

    IT2

    35問 • 2年前
    Lady Rose Joy Domalanta

    IT3

    IT3

    Lady Rose Joy Domalanta · 35問 · 2年前

    IT3

    IT3

    35問 • 2年前
    Lady Rose Joy Domalanta

    IT4

    IT4

    Lady Rose Joy Domalanta · 36問 · 2年前

    IT4

    IT4

    36問 • 2年前
    Lady Rose Joy Domalanta

    IT5

    IT5

    Lady Rose Joy Domalanta · 38問 · 2年前

    IT5

    IT5

    38問 • 2年前
    Lady Rose Joy Domalanta

    IT2

    IT2

    Lady Rose Joy Domalanta · 120問 · 2年前

    IT2

    IT2

    120問 • 2年前
    Lady Rose Joy Domalanta

    IT COPY

    IT COPY

    Lady Rose Joy Domalanta · 48問 · 2年前

    IT COPY

    IT COPY

    48問 • 2年前
    Lady Rose Joy Domalanta

    IT

    IT

    Lady Rose Joy Domalanta · 192問 · 2年前

    IT

    IT

    192問 • 2年前
    Lady Rose Joy Domalanta

    IT3

    IT3

    Lady Rose Joy Domalanta · 42問 · 2年前

    IT3

    IT3

    42問 • 2年前
    Lady Rose Joy Domalanta

    IT2

    IT2

    Lady Rose Joy Domalanta · 41問 · 2年前

    IT2

    IT2

    41問 • 2年前
    Lady Rose Joy Domalanta

    MACRO

    MACRO

    Lady Rose Joy Domalanta · 112問 · 2年前

    MACRO

    MACRO

    112問 • 2年前
    Lady Rose Joy Domalanta

    supply chain

    supply chain

    Lady Rose Joy Domalanta · 30問 · 2年前

    supply chain

    supply chain

    30問 • 2年前
    Lady Rose Joy Domalanta

    Supply chain

    Supply chain

    Lady Rose Joy Domalanta · 31問 · 2年前

    Supply chain

    Supply chain

    31問 • 2年前
    Lady Rose Joy Domalanta

    xh

    xh

    Lady Rose Joy Domalanta · 7問 · 2年前

    xh

    xh

    7問 • 2年前
    Lady Rose Joy Domalanta

    MACRO 2

    MACRO 2

    Lady Rose Joy Domalanta · 21問 · 2年前

    MACRO 2

    MACRO 2

    21問 • 2年前
    Lady Rose Joy Domalanta

    Supply chain

    Supply chain

    Lady Rose Joy Domalanta · 74問 · 2年前

    Supply chain

    Supply chain

    74問 • 2年前
    Lady Rose Joy Domalanta

    MACRO 3

    MACRO 3

    Lady Rose Joy Domalanta · 31問 · 2年前

    MACRO 3

    MACRO 3

    31問 • 2年前
    Lady Rose Joy Domalanta

    MACRO 1

    MACRO 1

    Lady Rose Joy Domalanta · 30問 · 2年前

    MACRO 1

    MACRO 1

    30問 • 2年前
    Lady Rose Joy Domalanta

    MACRO

    MACRO

    Lady Rose Joy Domalanta · 53問 · 2年前

    MACRO

    MACRO

    53問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 244問 · 2年前

    RIZAL

    RIZAL

    244問 • 2年前
    Lady Rose Joy Domalanta

    PE

    PE

    Lady Rose Joy Domalanta · 79問 · 2年前

    PE

    PE

    79問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 34問 · 2年前

    RIZAL

    RIZAL

    34問 • 2年前
    Lady Rose Joy Domalanta

    PE

    PE

    Lady Rose Joy Domalanta · 15問 · 2年前

    PE

    PE

    15問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 127問 · 2年前

    RIZAL

    RIZAL

    127問 • 2年前
    Lady Rose Joy Domalanta

    PE

    PE

    Lady Rose Joy Domalanta · 15問 · 2年前

    PE

    PE

    15問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 34問 · 2年前

    RIZAL

    RIZAL

    34問 • 2年前
    Lady Rose Joy Domalanta

    PE

    PE

    Lady Rose Joy Domalanta · 186問 · 2年前

    PE

    PE

    186問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 58問 · 2年前

    RIZAL

    RIZAL

    58問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 100問 · 2年前

    RIZAL

    RIZAL

    100問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 33問 · 2年前

    RIZAL

    RIZAL

    33問 • 2年前
    Lady Rose Joy Domalanta

    PE

    PE

    Lady Rose Joy Domalanta · 186問 · 2年前

    PE

    PE

    186問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 78問 · 2年前

    RIZAL

    RIZAL

    78問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 32問 · 2年前

    RIZAL

    RIZAL

    32問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 32問 · 2年前

    RIZAL

    RIZAL

    32問 • 2年前
    Lady Rose Joy Domalanta

    RIZAL

    RIZAL

    Lady Rose Joy Domalanta · 32問 · 2年前

    RIZAL

    RIZAL

    32問 • 2年前
    Lady Rose Joy Domalanta

    FL

    FL

    Lady Rose Joy Domalanta · 200問 · 2年前

    FL

    FL

    200問 • 2年前
    Lady Rose Joy Domalanta

    問題一覧

  • 1

    local lords would take turns hosting the kings and his royal

    middle ages

  • 2

    business sector worth keeping an eye on

    hospitality industry

  • 3

    guest rights were one of the few established sets

    ancient greece

  • 4

    did not begin in the bible or in greece

    hospitality

  • 5

    existed since man first established permanent settlements

    hospitality

  • 6

    become more than an isolated cultural establishment

    hospitality

  • 7

    travelers had little choice to expect

    dark ages

  • 8

    has since evilvef into a highly competitive industry

    hospitality

  • 9

    no longer just about getting from pount A to point B

    hospitality

  • 10

    has fueled incredible growth throughout the history

    tourism

  • 11

    has expanded to incude entertaiment, luxury, lodging, dining, etc

    hospitality

  • 12

    its also beginning to include an activity reffered it as medical tourism

    hospitality

  • 13

    hospitality is also beginning to include an activity reffered it as

    medical tourism

  • 14

    largely responsible for creating customers travel plan

    travel agents

  • 15

    able to offer an avenue

    new media

  • 16

    scope of housekeeping maintenance or responsibilities of the housekeeping

    1. Guest Room Maintenance 2. Maintenance of Public Areas 3. Maintenance of Linen/ Laundry Service 4. Washing, Issuance, Repair and Inventory of Employees' uniforms 5. Installation, Cleaning and Maintenance of Fixtures and Facilities 6. Provisions of special services

  • 17

    maintaining cleanliness and orderliness of guest room

    guest room maintenance

  • 18

    furnishing the room

    guest room maintenance

  • 19

    attending to service request

    guest room maintenance

  • 20

    Keeping the area free of safety hazards

    guest room maintenance

  • 21

    maintaining cleanliness and orderliness of public areas

    maintenance of public area

  • 22

    maintaining the upkeep of the surroundings

    maintenance of the public areas

  • 23

    maintaining an attractive landscape

    maintenance of public area

  • 24

    undertaking minor repair

    maintenance of public area

  • 25

    separated section to handle specific task

    housekeeping department

  • 26

    housekeeping task are distributed to housekeeping personnel

    1. Executive Housekeeper or Housekeeping Manager 2. Rooms maintenance supervisor 3. Head Houseman of Public Supervisor 4. Room boy, Chambermaid, or Room Attendant 5. Mini Bar Runner/ Attendant 6. Houseman 7.Powder Girl

  • 27

    responsible for maintaining smooth and efficient flow

    executive housekeeper or housekeeping manager

  • 28

    Functions of excutive housekeeper

    Planning and Problem-Solving Functions Organizing function Leading and directing functions Controlling Function Guest Relations

  • 29

    such as restaurany, hotel, or even an amusement park

    hospitality unit

  • 30

    is vast and very diverse

    hospitality industry

  • 31

    example of hospitality industry

    Restaurants and food services Kitchen Bars Nightclubs Public houses Lodaing accommodation Hotels Residential Motels Resorts Pension Houses Tourist Inns Condominium Travel Agency Airlines Cruise Lines/ Shipping Lines Health and Spa Car Rental Agency/ Transportation Services Event and Conventions Services Casinos Theme Parks

  • 32

    one that is primarily focused in customer satisfaction

    hospitality industry

  • 33

    this serviced based industry thrives on the leisure activities

    hospitality industry

  • 34

    usually very important for all these businesses

    exceptional service

  • 35

    usually leads to customer loyalty

    customer satisfaction

  • 36

    refers to upkeep and maintenance of cleanliness and order

    house-keeping

  • 37

    who is responsible for administering housekeeping maintenance

    housekeeper

  • 38

    refers to housekeeping maintenance in house

    domestic housekeeping

  • 39

    covers bedroom, kitchen, dining, receiving area....

    domestic housekeeping

  • 40

    act as the head housekeeper and responsible for keeping the household

    wife/mother or caretaker

  • 41

    applies to housekeeping maintenance

    institutional housekeeping

  • 42

    institutional housekeeping covers

    Guest rooms Hallways and corridors Lobby Public rooms and restaurants Offices Stairways Windows Stores, concessionaire shops Grounds Linen and laundry area

  • 43

    types of housekeeping

    domestic housekeeping, institutional housekeeping

  • 44

    organized such that there is a seperated section

    housekeeping department

  • 45

    responsible of smooth efficient flow

    excutive housekeeper

  • 46

    new hospitality concept companies

    Expedia Trip Adviser Travel Click

  • 47

    commonly speak of service and hospitality

    service is a monologue hospitality is a dialogue

  • 48

    several recognizable characteristics

    Respectful Present Responsive Personal Non-Judgemental Non-Intrusive Relaxed Personable Perceptive Consistent Appropriate Uplifting Surprising

  • 49

    provide accomodation to airline passenger

    airport hotel

  • 50

    care to guest whose primary purpose of traveling is business

    business hotels

  • 51

    small hotels that provide breakfast meals

    bed and breakfast

  • 52

    who usually cooks breakfast for guest

    B&B owner

  • 53

    mainly to guest interested in gambling

    casino hotel

  • 54

    located in secluded or private area

    resort

  • 55

    doing cleaning task in house

    housekeeping

  • 56

    2 types of housekeeping

    domestic housekeeping institutional housekeeping

  • 57

    applies to housekeep maintenance at home

    domestic housekeeping

  • 58

    Domestic Housekeeping Areas of Responsibility

    •Kitchen • Grounds • Bedroom • Living room • Bathroom • Dining room

  • 59

    refers to housekeeping maintenance in commercial lodging establishments like hotels

    Institutional Housekeeping

  • 60

    Institutional Housekeeping Covers Different Areas of Responsibility

    1. Guest Rooms - hotel lolbby area - parking area 2. Hallways -Front Desk reception - swimming pool area 3. Elevator lobby - Lounge areas - Garden area 4. Housekeeping pantries -business centers- Drive-thru pavements 5. Floor back stairs - boardrooms - perimeter sidewalk 6. Walkways -Restaurant and function Rooms

  • 61

    noted as early as 40 BC

    greek or roman culture

  • 62

    social and religious purposes

    greek or roman culture

  • 63

    Roman businessmen traveled

    greek or roman culture

  • 64

    Romans were the firsy pleasure traveler

    greek or roman culture

  • 65

    After fall of roman empire, public hospitality fell to religious orders

    greek or roman culiture

  • 66

    english travelers

    medieval period

  • 67

    inns were actually private homes

    medieval period

  • 68

    stagecoach become favored transportation

    medieval period

  • 69

    become favored transportation

    stagecoach

  • 70

    high demand for inns and taverns

    renaissance period or 16th century

  • 71

    1st hotel

    hotel de henry iv 1788

  • 72

    father of modern restaurant

    m. boulanger

  • 73

    called soup he sold restorantes

    m. boulanger

  • 74

    M. boulanger call soup he called

    restorantes

  • 75

    change the course of culinary history

    french revolution

  • 76

    revolution caused some of the chefs to come to the new world

    french revolution

  • 77

    Savory Hotel opened in London

    1898

  • 78

    General Manager of savory hotel was

    Cesar Ritz

  • 79

    opened in london

    savory hotel

  • 80

    chef of savory hotel

    Auguste Escoffier

  • 81

    bilingual menu

    delmonico's

  • 82

    were actually private homes

    Inns

  • 83

    taverns

    New york/New Zealand

  • 84

    inns

    pennsylvania

  • 85

    ordinaries

    southern colonies

  • 86

    brigade system

    escoffer

  • 87

    first motel in california

    twentieth century travel

  • 88

    trans-atlantic flights

    1958

  • 89

    has systems wheter formnal or informal

    restaurant operation

  • 90

    the effecient execution of series of actions

    service is a monologue

  • 91

    an exchange between staff and guests

    hospitality is a dialogue

  • 92

    about doing what is unexpected

    hospitality

  • 93

    guest are treated with esteem

    respectful

  • 94

    the staff is at the table

    present

  • 95

    complaints are quickly resolved

    responsive

  • 96

    guest are addressed by name

    personal

  • 97

    guest are never made to feel wrong

    non-judgemental

  • 98

    just as good service is invisible

    non-intrusive

  • 99

    there is no feeling of being rushed or processed

    relaxed

  • 100

    the staff is always smiling and friendly

    personable