問題一覧
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to increase their visibility
real world promotional programs
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are clickable graphic links
banner ads
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this ad space is sold at a fixed monthly fee
banner ads
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would invlove an internet retailer renting space
portal affiliations
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subscription services
AOL prodigy
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internet retailers signing on affliate websites
syndicated selling
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most inexpensive way of acquering customer
syndicated selling
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first time buyers 'test the waters'
reduce first time purchase risk
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such as jeans, khakis, and tshirts
the gap
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launched by the canadian institute of chartered accountants
WebTrust program
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internet retailers have lower cost associated with mainting a physical infrastructure
reduce the cost of servicing customer
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which customer can purchase product from their websites by offering time saving online applications
offer valuable ordering applications
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where customer can enter the specifications of the gift recipient
spree.com
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allows customer to save baskets of the groceries
FoodGerry's online grocery
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allows customer to check in the status of their order
providing order status information
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pitfalls of online sales
delivery channel conflict
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online retailers myst deal with are queries from customers regarding the status of their order
providing order status information
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it is far less expensive to convince existing customer to buy more
develop incentives for repeat purchase
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most highly regarded web sites
fidelity disney travelocity
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to display and access company product and service related information
virtual information space
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to engage in relationship ideas and opinion building activities
communication space
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the group structure used in virtual organization
virtual teams
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a group of people who interact through interdependent
virtual teams
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new virtual business opportunities were created by
e-commerce
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based on information and intagible value
world-wide economy
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to initiate and engage in business related transaction
transaction space
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to distribute products and services
distribution space
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causes virtual forms of market space
evolution
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perfomr work across space
virtual team
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platform to bring together supply and demand
virtual market-place
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a network of independence firms that join together
virtual organization
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include employees, management, customers, suppliers, and government
virtual teams
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often associated with such terms as virtual office
virtual organization
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only to perform its episodic task
virtual teams
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may work jointly on a new project
virtual teams
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to provide innovative, high quality products or servuce instantaneously
virtual organization
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three features
-the choice of team members with the appropriate skills and knowledge for the task -the definition of a purpose to steer the group -the effective linking of team members, including communication channels, interactions and relationships
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a purpose rhar is motivated bu specific market opportunities
virtual ogranization
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key to the success of a virtual organization
advanced information technology
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required to learn new set of skills
virtual team members
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should be technically adept to deal
virtual team members
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allow employees from geographically dispered locations to link up with another
computerized information system
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may use desktop videoconferencing
virtual office
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may need intercultural skills
virtual team members
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demands new set of skills
virtual leaders
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these relationships require firms to be much more dependent
interdependent relationship
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cause organizations boundaries to be blurred
strong interdependencies
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these new relationships among films obligate organizations
interdependent relationship
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EM
electronic market place
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trade system for specific business transaction
EM
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it coordinates needs of market participants
EM
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created due to the initiative of a marketplace coordinator
virtual market space
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no ownership of the traded goods
market place coordinator
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the information will be transferred from physical suppliers
virtual market transaction
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Four categories of virtual space
information space communication space distribution space transaction space
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increasing reveneus
increasing the customer based increasing the amount purchased by customers increasing the frequency
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by reaching new customer segments
increasing the customer base
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through increased selection and new offerings
increasing amount purchased bu customers
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by making repurchase convenient
increasing the purchase frequency
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decreasing cost
-reducing new service/product development costs -more effective/efficient promotional spending -more effective/efficient inventory replenishment -business reengineering -greater capital efficiency/effectiveness
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can display information about themselves and the products
information space
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greatest activity for information space
world wide web
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which companies can set up home pages
WWW
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oriented design with users experience
information space
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two characteristics of information space
-covenient navigation with user-friendly interface in the cyberspace and human -oriented design with users experience
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has provided new efficient approach
WWW
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to move prospective customer
information space
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turning interest into action
-providing the basic information that customer would need -building up buyer confidence in the company -providing information that will move visitors futher along the sales cycle
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simplest of internet based activities
information space
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is not merely restricted to servicing
information space
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to serve the needs of the stakeholders
information space
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needs of other stakeholders
prospective employees investors supply chain partners the media the company's own employees
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allows companies to exchange information
communication space
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various stakeholders in their business
their suppliers customers strategic allies
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communication can go both ways
communication space
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communication spaces
blog systems chat rooms videoconferencing
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has allowed for high speed and low cost communication
internet
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this new communication channel can be used for lobbying
internet
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this is an undeveloped area
communication space
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to allow customer to ask question
communication space
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as a communication channel
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must be treated like telephone message
incoming email
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virtual market place
ebay amazon lazada shopee
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increasingly emerge
EM
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direct content on a regular basis to its customers
follow-on marketing with mailing list
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by asking visitors to suscribe
follow on marketing with mailing list
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that allow global reach
home pages
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provide them with updated content
mailing list
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company might be able to stimulate additional sales
right content
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creating communities
page gc's
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like minded individuals can interact
online communities
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in here the creation if online communities
internet marketspace
93
another aspect of the communication space
online communities
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can encourage visitors to return to a site
community creation
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as means if generating demand
online communities
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what retail analysts call the creation of a community
sticking
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vistors are encouraged to linger longer
community
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makes a store a fun place to shop
community
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example of communities in real world
disney store
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brigthly decorated store
disney store