CY Bistro PM

通報

問題一覧

What's the 1st point of CY Bistro PM?

Was the Bistro open to guests as required in the evening?

What's the 2nd point of CY Bistro PM?

Cashier - First Impression - Service Behavior

What's the 3rd point of CY Bistro PM?

Cashier - Name Tag/Badge

What's the 4th point of CY Bistro PM?

The associate was knowledgeable about food and beverage offerings.

According to 4th point of CY Bistro PM, ◾The guest will inquire about one ........... menu item. ◾Be knowledgeable about the ......... cocktails. ◾Be knowledgeable about and conversant about the ...... list. ◾Offer a food and beverage ..........

listed/signature/wine/pairing

What's the 5th point of CY Bistro PM?

The associate repeated back the order to ensure it was accurate.

What's the 6th point of CY Bistro PM?

The associate issued a table number and explained purpose of stand.

According to 6th point of CY Bistro PM, The associate must ◾ Explain the ordering and ........... of the food to the guest. ◾ Explain that the order will be delivered to the ....... ◾ Provide a ....... number.

delivery/table/table

What's the 7th point of CY Bistro PM?

Guest name was used during the experience when known.

What's the 8th point of CY Bistro PM?

Closing Guest Interaction - Service Behaviors

What's the 9th point of CY Bistro PM?

Cashier - The overall experience met guest expectations and was free of negative detractors.

What's the 12th point of CY Bistro PM?

Server - The associate delivered items from the kitchen within the appropriate time.

According to 12th point of CY Bistro PM, The associate must deliver the ◾ Bites & Boards, Social snacks within ....... minutes. ◾Greens & Grains, Bistro Classics within ...... minutes. ◾Bites and Boards and Social snacks must be served ...... to Greens & Grains and Bistro Classics.

10/17/prior

What's the 13th point of CY Bistro PM?

Server - Delivery Procedures

According to 13th point of CY Bistro PM, The associate must ◾Make a relevant ........ acknowledging menu item ordered upon ..........(eg. Item name, requested modifications) ◾Remove ....... number upon delivery. ◾............. with guest after delivery to ensure everything was good.

comment/delivery/table/Follow up

According to 13th point of CY Bistro PM, If the table service is offered:- ◾.......... the Bistro server/associate. ◾It is acceptable for a ............... not to be used/removed.

Evaluate/table number

What's the 10th point of CY Bistro PM?

Server - First Impression - Service Behaviors

What's the 11th point of CY Bistro PM?

Server - Name Tag/Badge

What's the 14th point of CY Bistro PM?

Server - The associate was knowledgeable about food and beverage offerings.

What's the 15th point of CY Bistro PM?

All food and beverage were prepared according to the guest's order and brand specifications.

According to 15th point of CY Bistro PM, The food and beverage must be:- ◾The correct item ......... ◾The ....... temperature. ◾........ (taste of the food is acceptable and meets the menu description). ◾Prepared according to use ........ ◾Ordered item .......... ◾Served on proper ......... and glassware as shown in ..... .......

ordered/proper/Quality/record/available/plateware/use record

What's the 16th point of CY Bistro PM?

Indicate menu item ordered.

According to 16th point of CY Bistro PM, ◾The menu item ordered during the evening .............

F&B encounter

What's the 17th point of CY Bistro PM?

Server - Guest name used during the experience, when known.

What's the 18th point of CY Bistro PM?

Server - Closing Guest Interaction - Service Behaviors

What's the 19th point of CY Bistro PM?

Server - The overall experience met guest expectations and was free of negative detractors.

What's the 20th point of CY Bistro PM?

The experience reflected the Courtyard brand principles.

According to 20th point of CY Bistro PM, ◾The associates provided a ....... and ............ experience. ◾The associates displayed an ............. of the guest's needs. ◾The experience was .......... and efficient, allowing the guest to make most of their time.

genuine/personalized/understanding/intuitive

What's the 21st point of CY Bistro PM?

A steady associate presence was noticeable during service.

What's the 22nd point of CY Bistro PM?

Bistro Evening Hours of Operation must minimally be 5PM - 10PM, 7days a week.

What's the 23rd point of CY Bistro PM?

Happy Hour

According to 23rd point of CY Bistro PM, ◾ Available daily from 5PM - ....... ◾Only offer the required ........... ◾ Proper seasonal ........... use records present. ◾ Served in brand ........... ◾Display brand specification countertop ........ In brand ......... sign holder. Displayed at the Bistro counter from after ............ until the bar closes.

6:30PM/componant/Sangria/specification/signage/approved/breakfast

What's the 24th point of CY Bistro PM?

Bistro Supplies & Colleteral

According to 24th point of CY Bistro PM, The following colleteral must not be present:- ◾ Seasonal ............ ◾......... Bistro paper menu. ◾.......... menu holders. ◾Other ........... colleteral.

tent cards/Laminated/Library/unapproved

According to 24th point of CY Bistro PM, The following colleteral and supplies must be present in correct Brand Voice or specification:- ◾............, if table service is not provided. ◾........ glasses ........oz minimum. Bistro B etched. Not permitted to be displayed on the ...... bar. ◾..... codes, if Mobile dining offered. must direct to brand approved menu .......... in brand value.

Table number/Wine/12/front/QR/template

What's the 25th point of CY Bistro PM?

Unapproved food offerings not offered.

According to 25th point of CY Bistro PM, ◾Only approved .......... and additions to the Bistro menu may be offered. ◾ Unapproved food offerings may not be written or ............. throughout the hotel.

alterations/verbalized

What's the 26th point of CY Bistro PM?

Bar Toole & Display

According to 26th point of CY Bistro PM, Back bar mus minimally be set up with ◾Wines ◾Spirits ◾........... Glassware, per use records. ◾......... Jars. ◾Bitters ◾...... of Citrus. (Stickers must not be present on fruit) ◾Bar Tools Bronze Bar spoon .....oz bronze shaker ......oz bronze shaker Bronze ............ strainer Bronze ....oz jigger .......oz mixing beaker.

Approved/Garnish/Bowls/28/20/hawthorne/2/24

What's the 27th point of CY Bistro PM?

Evening Refrigerator Display

According to 27th point of CY Bistro PM, .......... items must not be displayed during evening hours.

Breakfast

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