Part 1

通報

問題一覧

Sola use which proportion of chromium and nickel ?

18/10

Sola Cutlery is used in

90+ countries

Sola was officially founded in

1922

Sola was founded by

Gerritsen family

Sola started as a

Jwellery store

Sola makes it cutlery in

Zeist, Netherland

Sola is a

Dutch cutlery Brand

In recent years, Lavazza has acquired which coffee brands?

Carte Noire (French), Merrild (Danish), Mars Drinka (USA)

Internationally, Lavazza has its production facilities in

India, France , Brazil

Lavazza manufacture it's Decaffienated Coffee in which production unit?

Pozzilli

Lavazza manufacture it's Coffee capsules in which production facility

Gattinara

Original manufacturing plant of Lavazza is located in

Turin

In Italy Lavazza operates how many production facilities

Lavazza's headquarter is known as

Nuvola

Lavazza operates in over

90 countries

Lavazza began as a

Grocery store

Lavazza was founded in

Turin

Lavazza was founded in

1895

Lavazza is an

Italian Brand

Official name of Lavazza is

Luigi Lavazza

What's the Origin of word "Cutlery"?

Latin:- Cutler (knife,blade), Old French:- Couteller (knife maker), Middle English:- Cuteler (tools for cutting), Modern English:- Cutlery (knives,forks,spoons and other dining utensils)

Porcelain is a type of

Ceremic material

Porcelain is known for its

strength , durability , smooth & glossy finish

Porcelain is made by a mixture of

Kaolin (a type of clay), Quartz ( a type of mineral), Feldspar (a type of mineral)

Porcelain is heated at an extremely high temperature of

1200-1400°C

Heating of porcelain at extremely high temperature makes it

non porous , chip resistant , highly durable

Types of Porcelain are

Hard paste porcelain , Soft paste porcelain , Bone China

Ceremics are

Inorganic & non metallic material , Hard & brittle

What are the key features of Ariane Crockery ?

Dishwasher Safe, Microwave Safe , Perfect Functionality , High Chip Resistance , Thermal Shock Proof , Smooth Appearance , Abrasion Proof, Limited Danger in case of Breakage

Ariane was founded in

2014

Ariane utilise which countries machinary

Advanced German and Italian machinary

Ariane follows

European design , Craftsmanship standards

Ariane makes which type of crockery

Fine Porcelain

Ariane is an

European Brand

Ariane has its manufacturing facilities in

India

What are the points of Table Reservation on phone calls?

Thank you , Last Name, Contact Number , Date, ETA, Occasion, Promotion , Allergies, Repetition , Location , Holding table , Confirmation SMS, Confirmed , Pleasant Day

What are the points of Telephone Etiquettes?

Answering the call , Speaking style , Active Listening , Hold Procedure , Call Transfer , Taking Messages , Ending the call

First step of Order taking sequence is

Approach the Table Confidently.

Second step of Order taking sequence is

Take order Seat wise.

Third step of Order taking sequence is

Listen carefully and write clearly

Fourth step of Order taking sequence is

Clarify when necessary.

Fifth step of Order taking sequence is

Repeat order and inform about preparation timing

Sixth step of Order taking sequence is

Double check before sending order to kitchen

Seventh step of Order taking sequence is

Serve or punch Beverage order first if applicable

Points which comes under 8.) Farewell are ◾Smile and thank the guest:- Thank you for .......... us. Have a great day. ◾Clear the table and ...... it for next guest.

joining/reset

Point which comes under 7.) Present the bill (if applicable) are ◾If Breakfast is not part of the .........., present the bill ........... ◾........ the guest ......... & ask for feedback if ...............

package/politely/Thank/sincerely/appropriate

Point which comes under 5.) Table Maintenance is ◾........ Water/juice/coffee without being asked.

Refill

Point which comes under 5.) Table Maintenance are ◾....... used plates and ............ like cups & bowls. ◾Keep the table clean & .............

Clear/crockeries/organized

Point which comes under 4.) Explain the Buffet is ◾ Briefly explain the ....... & ...... Stations.

sections/live

Points which comes under 3.) Offer water/juice/Tea & Coffee are ◾Offer fresh ....... , Tea & Coffee ◾Serve water as per guest ................

juice/preference

Point which comes under 2.) Guest Arrival & Greetings is ◾...... out chair and ask ..................

Pull/comfortability

Point which comes under 2.) Guest Arrival & Greetings is ◾Ask for ........... or ........... name. ........... them to a clean , set table.

room number/reservation/Escort

Point which comes under 2.) Guest Arrival & Greetings is ◾Greet. Guests with a ........ smile and ........,... Follow ........ Rule.

warm/Namaste/5/15

Point which comes under 1.) Prepration (before service) is ◾Staff ......... on special & ......... Guests , Expected ...............

Briefing/VIP/Occupancy

Point which comes under 1.) Prepration (before service) are ◾ Check ........... of the restaurant especially ............

Cleanliness/sofa & chair

Point which comes under 1.) Preparation (before service) are ◾....... Setup is ready with all required ..........., serving plate & ..........

Buffet/service gear/bowl

Point which comes under 1.)Prepration (before service) are ◾ Ensure .............. is complete (cutlery, napkins, condiments, sugar cady etc.

mise en place

What are the Service Sequence of Breakfast?

Preparation (Before Service), Guest Arrival & Greeting , Offer Water/Juice/Tea & Coffee, Explain the Buffet, Table Maintenance , Ask about pending & additional order, Present the bill (if applicable), Farewell

Sequence of Table Clearance

Make sure Guests have actually left, Align the Chairs , Remove Big Items first , Remove Cutlery & Crockery , Remove Glassware , Crumb the table and Re lay the Table

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