Part 1

通報

問題一覧

What is Marriott Bonvoy?

Loyalty Program

Bonvoy comes from which language?

French

Bonvoy comes from which word?

Bon voyage

What does Bon voyage means?

Good Trip

Top reasons for Guests to Enroll in Marriott Bonvoy Program

30 Brands, Free Membership , Member Rates, Earn and Redeem , Mobile and Contactless Service , Complimentary WiFi

What are Marriott International Core Values?

Put People First , Pursue Excellence , Embrace Change , Act with Integrity , Serve our World

First Core Value of Marriott Internatinal is all about?

Take care of Associates and they will take care of the customers.

Second Core Value of Marriott International is all about

Commitment to delivering exceptional service, Maintaining high standards , Continuously improving

Third core value of Marriott International is all about

Adaptability and innovation are key to staying competitive in the hospitality industry.

Fourth Core Value of Marriott International is all about

Ethical business practices , Honesty , Doing what is Right is fundamental

Fifth Core Value of Marriott International is all about

Marriott focuses on social responsibility , Marriott focuses on sustainability , Community Engagement

How can members earn points on eligible spend

Staying at participating hotels , Dining at one of our hotel restaurant even without a stay, Qualified events including meetings, conferences, weddings and more , Reservations with our travel partner , Cobrand credit card use (where available), Qualifying orders with Uber Eats and rides with Uber.

How can a guest achieve Silver Elite Membership?

by staying 10 qualifying Nights

How can a guest achieve Gold Elite Membership?

by staying 25 qualifying Nights

How can a guest achieve Platinum Elite Membership?

by staying 50 qualifying Nights

How can a guest achieve Titanium Elite Membership?

by staying 75 qualifying Nights

How can a guest achieve Ambassador Elite Membership?

by staying 100 qualifying Nights+ $23k annual spend.

Silver elite members receives how much bonus points during their stays?

10%

How to close aminites checks?

Officer checks, Discount refrence:- Refrence FOM Room no. XXX, Cancel , Type "H" (Employee name or no.), Select FOM

Gold Elite members receives how much bonus points during their stay?

25%

Platinum Elite members receives how much bonus points during their stay?

50%

Titanium Elite members receives how much bonus points during their stay?

75%

Which Elite members receives Free In-Room Wifi access when booking room directly?

Silver Elite Members

How much discounts eligible members get in Hotels Gift shops?

10-20%

Members who booked through third party sources are eligible for "Ultimate Reservation Guarantee" Benefit?

Which Elite Members can get benefit of "Ultimate Reservation Guarantee" ?

Platinum Elite , Titanium Elite , Ambassador Elite

Which Members can get Discounts in Gift Shops?

Titanium , Ambassador

If the Marriott hotels cannot provide room on arrival, what they will offer?

Provide Financial compensation or Marriott Bonvoy Points., Arrange and pay for a stay at a nearby hotel.

Which Members are eligible for Priority Late Checkout?

All Members

"2PM Late Checkout" benefit is only for

Gold Member and above

"4PM Late Checkout" can be requested by

Platinum and above

Who's eligible for "Enhanced Room Upgrade" benefit?

Gold and above

Who's eligible for Suite Upgrade ?

Platinum and above

Who get benefit of "Enhanced Wifi" ?

Gold and above

Who's eligible for "Elite Welcome Gift Points"?

Gold Elite Members

Who's eligible for "Elite Welcome Gift"?

Platinum and above

Who can get benefit of "Annual Choice Benefit"?

Platinum Member , Titanium Member

Who can choose 2 options from "Annual Choice Benefit"?

Titanium Member

What are the choices which an eligible memeber get under "Annual Choice Benefit"?

5 Suite night Awards(SNAs), 40,000 Marriott Bonvoy Points , Gift Gold Elite Membership to someone , $100 Charity Donation , 5 Elite Night Credits, Discount on a Mattress purchase

Who's eligible for "Guaranteed Room Type" ?

Platinum and above

What's the compensation amount or points the eligible memebers get if they aren't honored with "Guaranteed Room Type"?

$25-$100, 5000-10000 Bonvoy Points

Which Members get complimentary "Lounge Access"?

Platinum and above

What's alternative hotel offers if they can't give Lounge Access?

Free Breakfast daily , $100 compensation if no breakfast is offered

Who's eligible for "48 Hour Guarantee" benefit?

Titanium and above

Who's eligible for "Your24" benefit?

Ambassador Elite Members

Who's eligible for "Ambassador Service"?

Ambassador Elite Members

When does Marriott Bonvoy Membership expire?

In the month of February of 3rd year (after the date of achievement)

Business objective of Incentive plan is

to drive sales

Incentive plan will be applicable for all outlets except

MoMo2GO

The incentive plan will be applicable only for

Associates, Executives

All the bills settled to the room must be

signed to qualify for incentive

Perfect check must contain at least

4 meals per cover

How much incentive will you get if you made a perfect check?

How much sales a check have to be eligible for Private Dining incentive?

4500/- and above

How much incentive will you earn on a Private Dining check?

How much sales a check should have to be eligible for Grills by the Pool incentive?

1299/-

Incentive will be added to which months salary?

Next months Salary

If an Associate is on Resignation, will he/she be eligible for incentive?

Who reserves the right to change/terminate the incentive plan at any point of time without any prior notice?

General Manager

Who's eligible to get 1% of total incentive?

F&B Controller

Incentives will be processed to the waiters account only if

R&L Budget is meet

You will get incentive on selling a bottle of wine on

3295/- or above

You will be eligible to get incentive only if you sell a pag on

625/- or above

How much incentive will you get if you sell an eligible bottle of wine or peg?

10%

Which was the first hotel chain to go smoke free?

Westin

Which hotel runs wellness travel programs, which offers guests guided running tours in major cities?

Westin

Which hotel brand offer In room Workout "Gear lending program" where guests can borrow shoes and workout cloths?

Westin

Which hotel brand focuses on "Well-being" and "Relaxation"?

Westin

Which hotel brand introduced Ultra luxurious "Heavenly Bed" ?

Westin

Which Hotel brand focuses on Fashion,Music & Nightlife?

W Hotels

Which Hotel brand offers "Whatever/Whenever Service" in which guests can request almost anything (as long as it is legal)?

W Hotels

Which Hotel brand offers Signature "Wet Decks" Rooftop Pools with City view?

W Hotels

Which Hotel brand offers ultra luxurious "WOW suites" ?

W Hotels

Which Hotel brand playfully announced plans to open first hotel in space?

W Hotels

Vistana Signature Experiences is a ....................... program

Vacation Ownership

Which Clubs comes under Vistana Signature Experiences?

Sheraton Vacation Club, Westin Vacation Club

Under Vistana Signature Experiences, how many villa-style resorts comes?

Vistana Signature Experiences has its villa style resorts across

US, Mexico , Caribbean

Vistana Signature Experiences is in integration with Marriott Bonvoy, Marriotts Loyalty Program?

Yes

Members of Vistana Signature Experiences are automatically enrolled at the ........ Elite level, enabling them to Earn and Redeem points at over 7000 Marriott Properties worldwide.

Gold

Vistana was previously part of Starwood Hotels and Resorts?

Yes

Starwood Hotels & Resorts was once acquired by Marriott International?

Yes

Which hotel brand has a unique collection of independent boutique hotels?

Tribute Portfolio

Which hotel brand focus on individuality?

Tribute Portfolio

Which hotel brand retain its own distinct character and design?

Tribute Portfolio

Tribute Portfolio often features hotels with

rich histories , creative design , strong connection to local culture

Tribute Portfolio was launched in

2015

Meaning of Tribute in aspect to "Tribute Portfolio" is

Appreciation/Recognition

Which brand of Marriott has highest number of property all over the world?

Fairfield by Marriott with 1300+ properties

Which brand of Marriott has second highest number of properties all over the world?

Courtyard by Marriott with 1300+ properties

Which property of Marriott has third highest number of properties all over the world?

Residence Inn by Marriott with 1000+ properties

Top 8 brands of Marriott with highest number of properties all over the world?

Fairfield by Marriott , Courtyard by Marriott , Residence Inn by Marriott , Marriott Hotels and Resorts , Springhill Suites by Marriott , Towneplace Suite by Marriott , Sheraton , Four Points by Sheraton

Marriott International has how many properties all over the world?

9000+ properties

Marriott International has its properties in how many countries?

142 countries

What are some latest brands in the Marriott International Group?

Sonder , StudioRes, Four Points Flex , MGM Collection

Which Hotel Brand feature a library space in its premises?

AC Hotels

................. Hotels serve an European style breakfast, featuring fresh Croissant, prosciutto, Cheese and Espresso instead of a heavy buffet.

AC Hotels

Which hotel brand was originally founded in Spain?

AC Hotels

.............. Hotel brand offers special amenities for pets under the ............... Program.

Aloft/Animal R Fun

100

Which hotel brand has a digital Chatbot concierge?

Aloft Hotels

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