Part 10

通報

問題一覧

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Sparkling lemonade.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Spritz.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Lawball drink.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Highball drink.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Non alcoholic beer.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Local beer

two

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... International beer.

two

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Sparkling wine.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Rose wine

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Red wine.

three

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... White wine

three

According to 12th point of CY Bistro PM, The associate must deliver the ◾ Bites & Boards, Social snacks within ....... minutes. ◾Greens & Grains, Bistro Classics within ...... minutes. ◾Bites and Boards and Social snacks must be served ...... to Greens & Grains and Bistro Classics.

10/17/prior

What's the 12th point of CY Bistro PM?

Server - The associate delivered items from the kitchen within the appropriate time.

What's the 9th point of CY Bistro PM?

Cashier - The overall experience met guest expectations and was free of negative detractors.

What's the 8th point of CY Bistro PM?

Closing Guest Interaction - Service Behaviors

What's the 7th point of CY Bistro PM?

Guest name was used during the experience when known.

According to 6th point of CY Bistro PM, The associate must ◾ Explain the ordering and ........... of the food to the guest. ◾ Explain that the order will be delivered to the ....... ◾ Provide a ....... number.

delivery/table/table

What's the 6th point of CY Bistro PM?

The associate issued a table number and explained purpose of stand.

What's the 5th point of CY Bistro PM?

The associate repeated back the order to ensure it was accurate.

According to 4th point of CY Bistro PM, ◾The guest will inquire about one ........... menu item. ◾Be knowledgeable about the ......... cocktails. ◾Be knowledgeable about and conversant about the ...... list. ◾Offer a food and beverage ..........

listed/signature/wine/pairing

What's the 4th point of CY Bistro PM?

The associate was knowledgeable about food and beverage offerings.

What's the 3rd point of CY Bistro PM?

Cashier - Name Tag/Badge

What's the 2nd point of CY Bistro PM?

Cashier - First Impression - Service Behavior

What's the 1st point of CY Bistro PM?

Was the Bistro open to guests as required in the evening?

According to 15th point of CY Breakfast Buffet, (APEC) ◾..... Cheese. ◾..... Cheese spread. ◾..... Cold cuts. ..... Non pork 2 ........... choice ◾.... Mustard or chutney. ◾...... Cracker.

3/1/3/1/Property/1/1

What's the 15th point of CY Breakfast Buffet?

Meet and Cheese

According to 14th point of CY Breakfast Buffet, (APEC) ◾.... Milk ..... Non Dairy 2 ........ choice. ◾.... Yogurt .... Law fat 2 ......... choice.

3/1/Property/3/1/Property

What's the 14th point of CY Breakfast Buffet?

Dairy Items

According to 13th point of CY Breakfast Buffet, ◾............ fruits should be local seasonal fruit. ◾It is acceptable if small fruit is washed and left ...... (eg. Strawberries, blueberries, cherries) ◾......... or tinned fruit is not acceptable.

Non Melon/whole/Canned

According to 13th point of CY Breakfast Buffet, It is ........ for breakfast items to be located in ............ sections of the Buffet area. (APEC) ◾..... Whole fruits. 1 Banana & .... Property choice. ◾..... Cut Fruit. It is acceptable if up to .... cut fruits are types of .......

acceptable/alternate

What's the 13th point of CY Breakfast Buffet?

Fruit

According to 12th point of CY Breakfast Buffet, The following items must be in place:- (APEC) ◾...... Breads (Non sweet/Sweet) ◾A minimum of one ............... bread must be available upon request or on the buffet.

9/Gluten free

What's the 12th point of CY Breakfast Buffet?

Pastry section

According to 11th point of CY Breakfast Buffet, Breakfast must be available to standard, Monday - ............. ◾ Minimum of ..... hours. ◾ Starting no later than .......AM - weekdays and .......AM - weekends.

Sunday/3/6:30/7:00

What's the 11th point of CY Breakfast Buffet?

Breakfast was available to standard.

What's the 10th point of CY Breakfast Buffet?

A steady associate presence was noticeable during service.

What's the 9th point of CY Breakfast Buffet?

The overall experience met guest expectations and was free of negative detractors.

What's the 8th point of CY Breakfast Buffet?

Closing Guest Interaction - Service Behaviors

What's the 7th point of CY Breakfast Buffet?

Guest name was used during the experience, when known.

What's the 6th point of CY Breakfast Buffet?

All food was prepared according to the guests order.

What's the 5th point of CY Breakfast Buffet?

Server - The associate repeated back the order to ensure it was accurate.

What's the 4th point of CY Breakfast Buffet?

The associate was knowledgeable about food and beverage offerings.

According to 3rd point of CY Breakfast Buffet, The associate must indicate/explain:- ◾The ........ of the Buffet. ◾Eggs cooked to order are a part of the Buffet .......... ◾A Full ................. menu is also available.

location/offering/a la carte

What's the 3rd point of CY Breakfast Buffet?

The associate was able to communicate and promote the breakfast concept.

What's the 2nd point of CY Breakfast Buffet?

Name Tag/Badge

What's the 1st point of CY Breakfast Buffet?

First Impression - Service Behaviors

What's the 1st point of Guest Request?

Telephone Greeting

According to 1st point of Guest Request, Telephone call must be answered within ..... rings and associate must minimally ◾Offer a warm welcome/.......... (eg. Good Morning, Evening,Hello) with a smile in their ....... ◾It is acceptable for the greeting to be ............... appropriate for the destination(eg. Aloha) ◾Speak in an efficient, yet ............ manner. ◾Ask first to be placed on ......, if applicable.

3/greeting/voice/regionally/unhurried/hold

What's the 2nd point of Guest Request?

Telephone - The associate uncovered the guest's need.

What's the 3rd point of Guest Request?

Telephone - The associate was knowledgeable about property offerings.

What's the 4th point of Guest Request?

Telephone - The associate confirmed the caller's request by repeating back key details to ensure correct understanding.

What's the 6th point of Guest Request?

Telephone - Closing Guest Interaction - Service Behaviors

What's the 5th point of Guest Request?

Telephone - Guest name used during the experience, when known.

What's the 7th point of Guest Request?

Telephone - The overall experience met guest expectations and was free of negative detractors.

What's the 8th point of Guest Request?

Delivery

According to 8th point of Guest Request, ◾Deliver the item within ..... minutes of the stated time or ◾Take no longer than .... minutes (if time is not stated) It is acceptable for an item to be delivered earlier than the given .......... time.

5/30/delivery

What's the 9th point of Guest Request?

Delivery - Room delivery announcement

What's the 10th point of Guest Request?

First Impression - Service Behaviors

What's the 11th point of Guest Request?

Delivery - Uniform - Brand Specified Program

According to 11th point of Guest Request, The associate must be wearing the ....... and .......... uniform for their department.

proper/complete

What's the 12th point of Guest Request?

Delivery - The associate confirmed the item with the guest and offered to set up the item.

According to 13th point of Guest Request, The associate must:- ◾ Verbally ....... the item with the guest. ◾........ to set up the item (if necessary). ◾....... that the item was what the guest requested.

confirm/Offer/Ensure

What's the 14th point of Guest Request?

Delivery - The requested item was neat, clean and in good condition.

What's the 15th point of Guest Request?

Proactive Additional Assistance Offered.

What's the 16th point of Guest Request?

Closing Guest Interaction - Service Behaviors

What's the 17th point of Guest Request?

Delivery - The overall experience met guest expectations and was free of negative detractors.

What's the 18th point of Guest Request?

The experience reflected the Courtyard brand principles.

According to 18th point of Guest Request, ◾The associate provided ........ and ............ experience. ◾The associates ............. an understanding of the guest's ........ ◾The experience was .......... and efficient, allowing the guest to make the most of their ......

genuine/personalized/displayed/needs/intuitive

What's the 19th point of Guest Request?

On hold messaging script.

Cream of Tomato is a smooth, rich and ........ soup made primarily from ripe tomatoes, ........ and mild ........ It's known for its ........ texture and slightly .......- tangy flavor.

creamy/cream/spices/velvety/sweet

Main Ingredients of Cream of Tomato are:-

Ripe Tomatoes , Fresh Cream, Butter, Onion & Garlic , Salt,Pepper and Sugar (for balance), Cornflour or roux (for thickness), Garnish:- Fresh Cream Swirl, Croutons, Basil leaf or parsley

Old Monk pairs well with Spicy ....... snacks and .........

Indian/sweets

Old Monk has an Aroma of

Vanila , Caramel, Dry fruits , Oak

Old Monk is aged for a minimum of .... years in a ..... barrels.

7/oak

Old Monk is made using ........., which is a byproduct of sugarcane.

molasses

Origin of Old Monk is

Ghaziabad

Manufacturer of Old Monk is

Mohan Meakin Ltd.

Old Monk has an ABV of

42.8%

What type of Rum is Old Monk?

Dark Rum

Banana Oatmeal are ......... oats topped or mixed with ........ bananas.

cooked/mashed

ESG stands for ..........., ......... and ........... An ESG program is a set of ............ and policies a company follows to operate .............., ethically and sustainably in these three areas:- 1.) Environmental:- How the company protects the ............. 2.) Social:- How the company supports people and ......... 3.) Governance:- How the company managed .............

Enviornmental/Social/Governance/practices/responsibly/enviornment/society/ethically

Four Pillars of Serve 360 are:-

Nurture our World, Sustain Responsible Operations , Empower through Oportunity , Welcome All & Advance Human Rights

Serve 360 is Marriott's ........ (year) launched ESG (.........., ........, ............) program aligned with the UN SDG's. It focuses on four ........ through measurable ........(year) goals. 1.) ........ our World. 2.) ......... Responsible Operations. 3.) .......... through Oportunity. 4.) ......... All & Advance Human Rights.

2017/Environmental/Social/Governance/pillars/2025/Nurture/Sustain/Empower/Welcome

Serve 360 means? (phrase)

Doing Good in Every Direction

Italian style Cappuccino is always served in a ...... cup with ....... shot of espresso and silky ............... Culturally it is served before .......... while Regular Cappuccino often have .......... shot of espresso and may have ......... foam.

small/single/microfoam/11 AM/double/bubbly

Main Ingredients of Yakhani Shorba are

Meat based broth, Whole spices , Ginger, Garlic, Fresh herbs

Yakhani Shorba is a light, ......... meat ...... made with ....... spices great for warming up the ..........

flavorful/brother/whole/appetite

Sweet Corn Soup is a light, ......... seasoned soup made with sweet corn and ......... vegetables.

mildly/chopped

Sweet Corn Soup is recommended to the guests who prefer light, ............. soups. It's good for .... and ........ guests.

non spicy/kids/elderly

Main Ingredients of Sweet Corn Soup are

Sweet Corn, Water/Stock, Chopped Vegetables , Cornflour

Captain Morgan is a smooth, sweet ........ rum with flavors of ........ and ............. spices. It's perfect with ....... or in ......... rum punches. It's easy to ........ and full of ..............

spiced/vanilla/carribbean/cola/fruity/drink/charcter

Captain Morgan is best paired with ............. dishes and Spicy Indian .....................

barbeque/Tandoori Kebabs

Captain Morgan is distilled from .............. It has a proprietary blend of ............ spices. It's aged in ...... barrels. ........... coloring is added for the golden color.

molasses/Carribbean/Oak/Caramel

Captain Morgan has an Aroma of

Vanilla , Spice, Caramel

Captain ........ Morgan, the man behind the name, Captain Morgan Rum was a famous Welsh ............ in ..... Century. He attacked ........ ships and settlements in the .................. but with the ........... Governments Approval.

Henry/privateer/17th/Spanish/Caribbean/English

Captain Morgan is named after the .... century ........ privateer Captain ........ Morgan.

17th/Welsh/Henry

Watermelon Mint Feta Salad is a refreshing ......... salad made with juicy ............., crumbly ...... cheese and fresh ....... leaves, lightly drizzled with ....... oil.

summer/watermelon/feta/mint/olive

Main Ingredients of Watermelon Mint Feta Salad are

Fresh Watermelon cubes or balls, Feta cheese , Fresh Mint leaves, Olive oil , Lemon juice , Black pepper or Chili flakes, Balsamic glaze

Main Ingredients of Greek Salad are

Cucumber , Tomatoes , Red Onion , Kalamata Olives, Green Bell pepper, Feta cheese, Dried Oregano , Extra Virgin Olive Oil

100

Greek Salad is also called ........... Salad.

Horiatiki

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