Part 3

100問 • 9ヶ月前

問題一覧

Points which comes under 8.) Farewell are ◾Smile and thank the guest:- Thank you for .......... us. Have a great day. ◾Clear the table and ...... it for next guest.

joining/reset

Point which comes under 7.) Present the bill (if applicable) are ◾If Breakfast is not part of the .........., present the bill ........... ◾........ the guest ......... & ask for feedback if ...............

package/politely/Thank/sincerely/appropriate

Point which comes under 5.) Table Maintenance is ◾........ Water/juice/coffee without being asked.

Refill

Point which comes under 5.) Table Maintenance are ◾....... used plates and ............ like cups & bowls. ◾Keep the table clean & .............

Clear/crockeries/organized

Point which comes under 4.) Explain the Buffet is ◾ Briefly explain the ....... & ...... Stations.

sections/live

Points which comes under 3.) Offer water/juice/Tea & Coffee are ◾Offer fresh ....... , Tea & Coffee ◾Serve water as per guest ................

juice/preference

Point which comes under 2.) Guest Arrival & Greetings is ◾...... out chair and ask ..................

Pull/comfortability

Point which comes under 2.) Guest Arrival & Greetings is ◾Ask for ........... or ........... name. ........... them to a clean , set table.

room number/reservation/Escort

Point which comes under 2.) Guest Arrival & Greetings is ◾Greet. Guests with a ........ smile and ........,... Follow ........ Rule.

warm/Namaste/5/15

Point which comes under 1.) Prepration (before service) is ◾Staff ......... on special & ......... Guests , Expected ...............

Briefing/VIP/Occupancy

Point which comes under 1.) Prepration (before service) are ◾ Check ........... of the restaurant especially ............

Cleanliness/sofa & chair

Point which comes under 1.) Preparation (before service) are ◾....... Setup is ready with all required ..........., serving plate & ..........

Buffet/service gear/bowl

Point which comes under 1.)Prepration (before service) are ◾ Ensure .............. is complete (cutlery, napkins, condiments, sugar cady etc.

mise en place

What are the Service Sequence of Breakfast?

Prepration (Mise en place & Mise en scene), Guest Arrival & Greeting, Offer Water/Juice/Tea & Coffee , Explain the Buffet , Table Maintenance , Ask for pending or additional order , Present the bill (if applicable), Farewell

Seventh step of Order taking sequence is

Serve or punch Beverage order first if applicable

Sixth step of Order taking sequence is

Double check before sending order to kitchen

Fifth step of Order taking sequence is

Repeat order and inform about preparation timing

Fourth step of Order taking sequence is

Clarify when necessary.

Third step of Order taking sequence is

Listen carefully and write clearly

Second step of Order taking sequence is

Take order Seat wise.

First step of Order taking sequence is

Approach the Table Confidently.

What are the points of Telephone Etiquettes?

Answering the call , Speaking style , Active Listening , Hold Procedure , Call Transfer , Taking Messages , Ending the call

What are the points of Table Reservation on phone calls?

Thank you , Last Name, Contact Number , Date, ETA, Occasion, Promotion , Allergies, Repetition , Location , Holding table , Confirmation SMS, Confirmed , Pleasant Day

Ariane has its manufacturing facilities in

India

Ariane is an

European Brand

Which brand of Marriott has highest number of property all over the world?

Fairfield by Marriott with 1300+ properties

Which brand of Marriott has second highest number of properties all over the world?

Courtyard by Marriott with 1300+ properties

Which property of Marriott has third highest number of properties all over the world?

Residence Inn by Marriott with 1000+ properties

Top 8 brands of Marriott with highest number of properties all over the world?

Fairfield by Marriott , Courtyard by Marriott , Residence Inn by Marriott , Marriott Hotels and Resorts , Springhill Suites by Marriott , Towneplace Suite by Marriott , Sheraton , Four Points by Sheraton

Marriott International has how many properties all over the world?

9000+ properties

Marriott International has its properties in how many countries?

142 countries

What are some latest brands in the Marriott International Group?

Sonder , StudioRes, Four Points Flex , MGM Collection

Under which program, Aloft host live music performances?

Live at Aloft Hotels

Aloft Hotels was created as a more ........... version of .......... Hotels.

affordable/W

Aloft Hotels are designed for ............ and ............ - savvy travellers who enjoy a vibrant atmosphere.

young/tech

Aloft Hotels is one of Marriott's most .......... and .......... brands .

modern/stylish

Unlike traditional Marriott hotels, All-Inclusive hotels by Marriott offer ....... price and .............. stay.

one/worry-free

............... Hotels allow owners to maintain the hotels original charm.

Autograph Collection

Unlike brands such as JW Marriott or Ritz-Carlton , Autograph Collection hotels don't follow a ............. design.

standard

Unlike traditional hotel chains, each Autograph Collection property is ........... kind.

one of a

Which is the second largest chain of Marriott?

Courtyard by Marriott

Which is the second largest chain of Marriott?

Courtyard by Marriott

Unlike traditional hotels, Courtyard by Marriott properties focus on open ............. lobbies with comfortable seating, .......... spaces and the ........... - casual dining and coffee spot.

multi functional/co working/Bistro

Unlike traditional hotels, Courtyard by Marriott properties focus on open ............. lobbies with comfortable seating, .......... spaces and the ........... - casual dining and coffee spot.

multi functional/co working/Bistro

"Go Board" in Courtyard is an .......... touchscreen in the lobby where guests can check the .......... and ........... updates, news etc. making travel easier.

interactive/weather/flight

"Go Board" in Courtyard is an .......... touchscreen in the lobby where guests can check the .......... and ........... updates, news etc. making travel easier.

interactive/weather/flight

Which hotel brand offers signature "GoBoard" digital concierge?

Courtyard by Marriott

Which hotel brand offers signature "GoBoard" digital concierge?

Courtyard by Marriott

The Idea for opening Courtyard by Marriott was to provide ........ ground ......... service and .......... hotels.

middle/full/budget

The Idea for opening Courtyard by Marriott was to provide ........ ground ......... service and .......... hotels.

middle/full/budget

Courtyard is present in how many countries?

60+ countries

Courtyard has how many properties all over the world?

1300+ properties

First Courtyard was opened in which city?

Atlanta,Georgia

First Courtyard was opened in which year?

1983

Which hotel brand offers complimentary hydration stations on guest floors instead of selling bottled water?

Delta Hotels

Delta hotels is originally a .............. hotel chain. (country)

Canadian

Design Hotels emphasize on ........... and ........... asthetics.

architecture/interior

Which hotel brand emphasize on architecture and interior aesthetics?

Design Hotels

Which properties have buzzing rooftop bars, exclusive lounges and world class DJs?

EDITION

EDITION hotels is Marriott's ............. lifestyle brand.

Ultra luxury

Which hotel brand offers free bicycles, encouraging guests to explore their surroundings in an active and eco friendly way?

Element by Westin

Which hotel brand features "Bikes to Borrow" Program?

Element by Westin

Element by Westin emphasizes ............, using ............ lighting, ............ water stations.

sustainability/energy-effecient/filtered

Which hotel brand features natural light, biophilic design, eco friendly materials?

Element by Westin

Which hotel brand is eco conscious, extended stay hotel brand?

Element by Westin

Fairfield by Marriott is named after which farmhouse of Marriott's family in Virginia?

Fairfield Farm

Under the Best Brewes Program, Four Points hotels features a .......... selection of .......... beers.

curated/local craft

Which hotel brand features "Best Brewes Program"?

Four Points by Sheraton

Four Points by Sheraton is a ......... hotel brand designed for ......... and leisure travelers.

midscale/business

............ Hotels have some of the largest ........ spaces in the US making them popular for confrences, ........ shows and large gatherings.

Gaylord/business/trade

Which hotel brand features massive indoor atrium, with rivers, waterfalls, lush gardens and even boat rides?

Gaylord Hotels

The Luxury Collection Hotels features .........., ............ and .......... rich hotels around the world.

unique/historic/culturally

Many Luxury Collection hotels are housed in .......... , ........... or heritage buildings.

palaces/castles

Which hotel brand features "JW Treatment" ensures guests receive highly personalized service.

JW Marriott

Homes & Villas by Marriott follows ................ standards.

hotel level

Homes & Villas are .............. managed properties ensuring hotel quality ............

professionally/amenities

Difference between Classic Cocktail and Signature cocktails ?

Classic cocktail are well established and well known all over the world as compared to Signature cocktails , Classic cocktail recipes remain same all over the world while Signature cocktails are house special cocktails whose receipes are different at different place.

Kingfisher Ultra is best served at

3-5°C

Kingfisher Ultra is ....... bodied , ...... drinking and ....... beer.

light/easy/refreshing

Kingfisher Ultra is which type of beer?

Premium Lager

Kingfisher Ultra has which color

Golden Amber

Kingfisher Ultra is best paired with

Spicy Indian food , Grilled meat & seafood , Spicy Asian food

Kingfisher Ultra has an ABV of

4.6 - 5%

Kingfisher Ultra uses .......... and ............. Hops

Imported , Hand picked

Kingfisher Ultra goes through how many filtration step?

Kingfisher Ultra is known for its

smooth taste , refreshing flavor

Kingfisher Premium is owned by

United Breweries Group

Kingfisher Premium was introduced in

1978

Kingfisher Ultra was introduced in

2009

Coffee Capsules can be fit into any coffee Machine?

Coffee Capsules are ....... containers and .............. grounds.

sealed/premeasured coffee

Main ingredients of Beer Mojito are ...... beer and ......... leaves and .......... wedges.

light/mint/lemon

What's main ingredients of Shandy?

1/2 Pint (250ml) Beer, 1/2 Pint (250ml) Lemonade

Shandy is a

Beer based Cocktail

Saaz Hops are used for

Flavoring Beer

Alpha acids content of Saaz Hop is

Low(around 2-5%)

Saaz Hops are used in

Lager, Pilsner

Which type of Hop is Saaz Hop?

Aroma Hops

Saaz Hop is named after the name of which town?

Zatec(Saaz in German)

100

Saaz Hop is from which country?

Czec Republic

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問題一覧

Points which comes under 8.) Farewell are ◾Smile and thank the guest:- Thank you for .......... us. Have a great day. ◾Clear the table and ...... it for next guest.

joining/reset

package/politely/Thank/sincerely/appropriate

Point which comes under 5.) Table Maintenance is ◾........ Water/juice/coffee without being asked.

Refill

Point which comes under 5.) Table Maintenance are ◾....... used plates and ............ like cups & bowls. ◾Keep the table clean & .............

Clear/crockeries/organized

Point which comes under 4.) Explain the Buffet is ◾ Briefly explain the ....... & ...... Stations.

sections/live

Points which comes under 3.) Offer water/juice/Tea & Coffee are ◾Offer fresh ....... , Tea & Coffee ◾Serve water as per guest ................

juice/preference

Point which comes under 2.) Guest Arrival & Greetings is ◾...... out chair and ask ..................

Pull/comfortability

Point which comes under 2.) Guest Arrival & Greetings is ◾Ask for ........... or ........... name. ........... them to a clean , set table.

room number/reservation/Escort

Point which comes under 2.) Guest Arrival & Greetings is ◾Greet. Guests with a ........ smile and ........,... Follow ........ Rule.

warm/Namaste/5/15

Point which comes under 1.) Prepration (before service) is ◾Staff ......... on special & ......... Guests , Expected ...............

Briefing/VIP/Occupancy

Point which comes under 1.) Prepration (before service) are ◾ Check ........... of the restaurant especially ............

Cleanliness/sofa & chair

Point which comes under 1.) Preparation (before service) are ◾....... Setup is ready with all required ..........., serving plate & ..........

Buffet/service gear/bowl

Point which comes under 1.)Prepration (before service) are ◾ Ensure .............. is complete (cutlery, napkins, condiments, sugar cady etc.

mise en place

What are the Service Sequence of Breakfast?

Seventh step of Order taking sequence is

Serve or punch Beverage order first if applicable

Sixth step of Order taking sequence is

Double check before sending order to kitchen

Fifth step of Order taking sequence is

Repeat order and inform about preparation timing

Fourth step of Order taking sequence is

Clarify when necessary.

Third step of Order taking sequence is

Listen carefully and write clearly

Second step of Order taking sequence is

Take order Seat wise.

First step of Order taking sequence is

Approach the Table Confidently.

What are the points of Telephone Etiquettes?

Answering the call , Speaking style , Active Listening , Hold Procedure , Call Transfer , Taking Messages , Ending the call

What are the points of Table Reservation on phone calls?

Thank you , Last Name, Contact Number , Date, ETA, Occasion, Promotion , Allergies, Repetition , Location , Holding table , Confirmation SMS, Confirmed , Pleasant Day

Ariane has its manufacturing facilities in

India

Ariane is an

European Brand

Which brand of Marriott has highest number of property all over the world?

Fairfield by Marriott with 1300+ properties

Which brand of Marriott has second highest number of properties all over the world?

Courtyard by Marriott with 1300+ properties

Which property of Marriott has third highest number of properties all over the world?

Residence Inn by Marriott with 1000+ properties

Top 8 brands of Marriott with highest number of properties all over the world?

Marriott International has how many properties all over the world?

9000+ properties

Marriott International has its properties in how many countries?

142 countries

What are some latest brands in the Marriott International Group?

Sonder , StudioRes, Four Points Flex , MGM Collection

Under which program, Aloft host live music performances?

Live at Aloft Hotels

Aloft Hotels was created as a more ........... version of .......... Hotels.

affordable/W

Aloft Hotels are designed for ............ and ............ - savvy travellers who enjoy a vibrant atmosphere.

young/tech

Aloft Hotels is one of Marriott's most .......... and .......... brands .

modern/stylish

Unlike traditional Marriott hotels, All-Inclusive hotels by Marriott offer ....... price and .............. stay.

one/worry-free

............... Hotels allow owners to maintain the hotels original charm.

Autograph Collection

Unlike brands such as JW Marriott or Ritz-Carlton , Autograph Collection hotels don't follow a ............. design.

standard

Unlike traditional hotel chains, each Autograph Collection property is ........... kind.

one of a

Which is the second largest chain of Marriott?

Courtyard by Marriott

Which is the second largest chain of Marriott?

Courtyard by Marriott

Unlike traditional hotels, Courtyard by Marriott properties focus on open ............. lobbies with comfortable seating, .......... spaces and the ........... - casual dining and coffee spot.

multi functional/co working/Bistro

Unlike traditional hotels, Courtyard by Marriott properties focus on open ............. lobbies with comfortable seating, .......... spaces and the ........... - casual dining and coffee spot.

multi functional/co working/Bistro

"Go Board" in Courtyard is an .......... touchscreen in the lobby where guests can check the .......... and ........... updates, news etc. making travel easier.

interactive/weather/flight

"Go Board" in Courtyard is an .......... touchscreen in the lobby where guests can check the .......... and ........... updates, news etc. making travel easier.

interactive/weather/flight

Which hotel brand offers signature "GoBoard" digital concierge?

Courtyard by Marriott

Which hotel brand offers signature "GoBoard" digital concierge?

Courtyard by Marriott

The Idea for opening Courtyard by Marriott was to provide ........ ground ......... service and .......... hotels.

middle/full/budget

The Idea for opening Courtyard by Marriott was to provide ........ ground ......... service and .......... hotels.

middle/full/budget

Courtyard is present in how many countries?

60+ countries

Courtyard has how many properties all over the world?

1300+ properties

First Courtyard was opened in which city?

Atlanta,Georgia

First Courtyard was opened in which year?

1983

Which hotel brand offers complimentary hydration stations on guest floors instead of selling bottled water?

Delta Hotels

Delta hotels is originally a .............. hotel chain. (country)

Canadian

Design Hotels emphasize on ........... and ........... asthetics.

architecture/interior

Which hotel brand emphasize on architecture and interior aesthetics?

Design Hotels

Which properties have buzzing rooftop bars, exclusive lounges and world class DJs?

EDITION

EDITION hotels is Marriott's ............. lifestyle brand.

Ultra luxury

Which hotel brand offers free bicycles, encouraging guests to explore their surroundings in an active and eco friendly way?

Element by Westin

Which hotel brand features "Bikes to Borrow" Program?

Element by Westin

Element by Westin emphasizes ............, using ............ lighting, ............ water stations.

sustainability/energy-effecient/filtered

Which hotel brand features natural light, biophilic design, eco friendly materials?

Element by Westin

Which hotel brand is eco conscious, extended stay hotel brand?

Element by Westin

Fairfield by Marriott is named after which farmhouse of Marriott's family in Virginia?

Fairfield Farm

Under the Best Brewes Program, Four Points hotels features a .......... selection of .......... beers.

curated/local craft

Which hotel brand features "Best Brewes Program"?

Four Points by Sheraton

Four Points by Sheraton is a ......... hotel brand designed for ......... and leisure travelers.

midscale/business

............ Hotels have some of the largest ........ spaces in the US making them popular for confrences, ........ shows and large gatherings.

Gaylord/business/trade

Which hotel brand features massive indoor atrium, with rivers, waterfalls, lush gardens and even boat rides?

Gaylord Hotels

The Luxury Collection Hotels features .........., ............ and .......... rich hotels around the world.

unique/historic/culturally

Many Luxury Collection hotels are housed in .......... , ........... or heritage buildings.

palaces/castles

Which hotel brand features "JW Treatment" ensures guests receive highly personalized service.

JW Marriott

Homes & Villas by Marriott follows ................ standards.

hotel level

Homes & Villas are .............. managed properties ensuring hotel quality ............

professionally/amenities

Difference between Classic Cocktail and Signature cocktails ?

Kingfisher Ultra is best served at

3-5°C

Kingfisher Ultra is ....... bodied , ...... drinking and ....... beer.

light/easy/refreshing

Kingfisher Ultra is which type of beer?

Premium Lager

Kingfisher Ultra has which color

Golden Amber

Kingfisher Ultra is best paired with

Spicy Indian food , Grilled meat & seafood , Spicy Asian food

Kingfisher Ultra has an ABV of

4.6 - 5%

Kingfisher Ultra uses .......... and ............. Hops

Imported , Hand picked

Kingfisher Ultra goes through how many filtration step?

Kingfisher Ultra is known for its

smooth taste , refreshing flavor

Kingfisher Premium is owned by

United Breweries Group

Kingfisher Premium was introduced in

1978

Kingfisher Ultra was introduced in

2009

Coffee Capsules can be fit into any coffee Machine?

Coffee Capsules are ....... containers and .............. grounds.

sealed/premeasured coffee

Main ingredients of Beer Mojito are ...... beer and ......... leaves and .......... wedges.

light/mint/lemon

What's main ingredients of Shandy?

1/2 Pint (250ml) Beer, 1/2 Pint (250ml) Lemonade

Shandy is a

Beer based Cocktail

Saaz Hops are used for

Flavoring Beer

Alpha acids content of Saaz Hop is

Low(around 2-5%)

Saaz Hops are used in

Lager, Pilsner

Which type of Hop is Saaz Hop?

Aroma Hops

Saaz Hop is named after the name of which town?

Zatec(Saaz in German)

100

Saaz Hop is from which country?

Czec Republic