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問題一覧
1
cleaning agents
-alkaline cleaners -detergents -polishes -window cleaners -solvents -disinfectants -antiseptics -air freshener -toilet cleaner -toilet blocks
2
alkaline cleaners
-baking soda -ammonia -bleach
3
stain removal
baking soda
4
clean drains
ammonia
5
whitens and remove stains from fabrics
bleach
6
used washing floors, walls and bathroom tiles
liquid
7
used washing clothes
powder
8
detergents
-liquid -powder -soap bars -synthetic detergents
9
used for washing hands
soap bars
10
multi purpose cleaner that contains both sanitizer
synthetic detergents
11
polishes
-metal polish -furniture polish
12
it can be paste/cream
metal polish
13
used to remove tarnish
metal polish
14
used to polish wood surfaces
furniture polish
15
can also be used in glass
furniture polish
16
clean windows
window cleaners
17
solvent
methylated spirit
18
used to remove grease and wax
methylated spirit
19
used to kill bacteria
disinfectant
20
used to prevent bacterial growth
antiseptics
21
used to remove foul odor in guestroom
air freshener
22
used to remove stains and restore the shine on the toilet surface
toilet cleaner
23
used to deodorize the toilet
toilet blocks
24
they can cause serious harm or damage to the skin
cleaning agents
25
using any cleaning agents of chemicals remember
-store chemicals away -store chemical in a locked, dark, cool and storeroom away from heat -read and follow the manufactures instruction -use chemical only in well-ventilated spaces -keep your face away -make sure that bottles are clearly marked -never use chemicals near an open flame -protect all parts if your body -wear protective clothing -keep your mind on what you are doing -avoid splashing cleaning agents -wash your hands after -keep your hands away from your face -replace caps tightly after use
26
two classification of cleaning equipment
-manual equipment -mechanical equipment
27
aid in cleaning dependent on the operation and energies of the employee
manual equipment
28
powered by electricity
mechanical equipment
29
staff should be well trained in the operation of these kind of equipment
mechanical equipment
30
manual cleaning equipment
-brooms -brushes -mops -cloths -containers
31
types of broom
-ceiling broom -soft broom -stick broom
32
used for removing dust or dirt in large areas
brooms
33
have soft bristles with a long handle
ceiling broom
34
are used to clean smooth surfaces where removing dust is relatively easier
soft broom
35
used to rough surfaces like ground
stick broom
36
care and maintenance for broom
-brooms should be stored horizontally -soft brooms should not be used on wet surfaces -shake the brooms to fluff off soil
37
used to clean different typed of surfaces
brushes
38
3 parts of brushes
-bristles -head stock -handle
39
types of brushes
-hand brushes -toilet bowl brush -sink brush
40
used for cleaning bathroom floor and ceilings
hand brushes
41
used for cleaning toilet bowls
toilet bowl brush
42
designed used for cleaning sinks
sink brush
43
care and maintenance of brush
-washed it regularly with mild soapy lather -let it dry in an open air -it should always keep with bristles side up
44
used to clean water or remove soil and debris from floors
mops
45
types of mops
-sponge mop -squeegee -fringe mop -kentucky mop
46
used to clean tiles and with attached wringer
sponge mop
47
used to remove and control liquids
squeegee
48
remove residual water from windows and mirrors
squeegee
49
speeds up drying
squeegee
50
used to remove dust on the floors
fringe mop
51
used for rapid and thorough cleaning of larger and rougher floor
kentucky mop
52
care and maintenance of mops
wash regularly and make sure dry it
53
used for both wet and dry cleaning
cloths
54
types of cloths
-dusting cloths -cleaning towel -polishing cloths -glass cloth
55
used for dusting wooden and painted parts
dusting cloths
56
used in wiping squeegee blades
cleaning towel
57
used for polishing metal surfaces
polishing cloths
58
used for wiping drinking glasses
glass cloth
59
care and maintenance of cloths
make sure that cloths are clean and dry
60
used to carry, transport, collect and store supplies
containers
61
containers
-buckets -dustpan and dust bins -hand caddy -mop wringer trolley -housekeeping trolley
62
used with mops for cleaning floors
buckets
63
used with a broom to carry dust
dust pan
64
used to collect daily garbaged
dustbins
65
used to carry other cleaning materials
hand caddy
66
it is a bucket with ringer
mop wringer trolley
67
it is used to squeezed the mops
mop wringer trolley
68
used for stocking cleaning supplies and chemicals
housekeeping trolley
69
care and maintenance of containers
-must be emptied, dried and cleaned -apply oil to the wheels to prevent rusting
70
other manual cleaning equipment
-scouring pads -litter picker tongs -trash bags -sponges -spray bottles
71
used for scrubbing purposes
scouring pads
72
used to pick up dirt and cigarette
litter picker tongs
73
used to underline garbage container
trash bag
74
used to spray water or chemical solution
spray bottles
75
mechanical cleaning equipment
-vacuum cleaner floor polisher -carpet sweeper -hydro-vacuum or wet and dry vacuum -carpet extractor -polishing machine
76
used to eliminate loose soil and dust particles
vacuum cleaner floor polisher
77
used in scrubbing, stripping and polishing hard floor surfaces
carpet sweeper
78
it is an all purpose vacuum
hydro-vacuum or wet and dry vacuum
79
used to absorb water in flooded or wet surfaces
hydro-vacuum or wet and dry vacuum
80
used to extract deeply embedded dirt
carpet extractor
81
use to get back the lose shine
polishing machine
82
it has scrubbing pad
polishing machine
83
general rules in the use of cleaning mechanical or electric equipment
-check electrical appliances before use -handle equipment with care -clean and store equipment -empty dust bags of dry vacuum cleaners -follow manufacturers operating instruction -have a regular schedule check up of equipment by maintenance personnel -do not expose it in rain or water
84
he or she typically removes the soiled bedclothes
houseman
85
restock the minibar
houseman
86
provides guest with fully stocked and well maintained mini bar
mini bar attendant
87
clean and defrost the mini bars
mini bar attendant
88
perform the inventory in the guest mini bars
mini bar attendant
89
responsible in overseeing the linen
linen/uniform supervisor
90
managing overall daily operations of the linen
linen/uniform supervisor
91
ensures the delivery of clean uniform
linen room attendant
92
managing overall daily operations of the laundry room
laundry supervisor
93
responsible in overseeing the laundry attendants
laundry supervisor
94
provide a constant supply of clean linens
valet/laundry attendant
95
wash and dry fabrics for the guest
valet/laundry attendant
96
perform timely repairs on all items of uniforms
tailor/upholster
97
all linens and uniforms that need stitching and patch up work
tailor's room
98
responsible in attending of stitching and patch up work
house tailors
99
should be small and airy with cupboards
lost and found section
100
as a place for flower arrangement
flower room