In Room Dining

通報

問題一覧

What's the 1st point under "In Room Dining"?

In Room Dining Hours of Operation

In Room Dining Hours of Operation for Hotels must minimally be open Daily between

6:00 AM to 11:00 PM

In Room Dining Hours of Operation for Resorts must minimally be open daily between

6:30 AM to 11:00 PM

In Room Dining menu must minimally be available either ......... or .........

printed/digital

In Room Dining Menu must contain ....... of ................

hours/operation

In Room Dining Menu must explain that concept includes delivery in ............. containers for guest ............

disposable/convenience

In Room Dining Menu must appear ...... and ............ without handwritten ..............

clean/professional/alterations.

What's the 2nd point comes under "In Room Dining"?

In Room Dining Menu

What's the 3rd point comes under "In Room Dining"?

Telephone Greeting

While order taking the Associate must answer guest call within ..........

3 rings

While answering the guest call, the Associate must provide a ...... greeting with a ..... in their ........

warm/smile/voice

While order taking, the Associate must speak in an ........., yet .......... manner.

efficient/unhurried

If applicable, the associate must ask the guest first to ...... the phone call.

hold

What's the 4th point comes under "In Room Dining"?

The Room number and number of guests being served is verified.

While order taking, the associate must ........ the .............. and number of ......... being served.

verify/room number/guests

What's the 5th point comes under "In Room Dining"?

The Associate is knowledgeable about menu offerings.

What's the 6th point comes under "In Room Dining"?

Guest name used during the experience, when known.

What's the 7th point comes under "In Room Dining"?

Closing Guest interaction - Service behaviours.

While closing the guest ............, the associate must provide a warm and ....... closing. Eg. Enjoy your stay, Have a good night. etc.

interaction/sincere

While closing guest interaction, the associate must demonstrate ............... Eg. Thank you for ordering food with us, I appreciate you staying with us etc.

appreciation

What's the 8th point comes under "In Room Dining"?

The Overall experience met guest expectations and was free of negative detractors.

What's the 9th point comes under "In Room Dining"?

Room service order was accurate and delivered within 45 minutes.

According to 9th point of "In Room Dining" The server must deliver the ........ order within ...... minutes with proper ........... and service ware.

correct/45/condiments

What's the 10th point comes under "In Room Dining"?

First Impression - Service Behaviors

According to 10th point of "In Room Dining" The associate must minimally ....... to ........... the guest when standing in a queue , either ........ or non verbally.

attempt/acknowledge/verbally

According to 10th point of "In Room Dining" The associate must follow the ....... Rule and maintain a good ......... and ......... through .......... engagement and ........ listening.

15/5/posture/eye contact/visible/attentive

According to 10th point comes under "In Room Dining" The associate must be ............. and ........... wearing clean ........ that is in good condition.

well groomed/professional/attire

What's the 11th point comes under "In Room Dining"?

The server asked permission before entering the room.

What's the 12th point comes under "In Room Dining"?

Name Tag/Badge

According to 12th point of "In Room Dining" All associates must minimally wear current ............. name Tag/badge with associate's ....... name. Dual branded hotels must use .......... name badges.

Brand Voice/first/non branded

According to 12th point of "In Room Dining" It is acceptable if Non guest facing ........../........... team members do not wear name badge. Name is ................ for culinary, housekeeping and engineering associates Non branded properties do not utilize the ........... specification name badge..

culinary/stewarding/embroidered/brand

According to 12th point of "In Room Dining" It is acceptable if, Multiple hotels that share the same ...........(Located next to each other but seprate hotels) Managers and engineers wear ........... Name badges. Name Tag lists ..........., first and last name or just ............

land pad/non logo/first name/last name

Non branded properties are the properties that do not carry a traditional ............... on the front but are the part of Marriott's booking and ........ system. Eg. ................, Autograph Collection, Tribute Portfolio etc.

Marriott name/loyalty/The Luxury Collection

What's the 13th point comes under "In Room Dining"?

The associate placed the tray as directed by the guest.

According to 13th point of "In Room Dining" The associate must minimally provide .......... for tray placement. place tray as .......... by the guest. open table .........., if applicable ............ the table top items(for table service).

suggestion/directed/extensions/Reposition

What's the 14th point comes under "In Room Dining"?

Tray Removal

According to 14th point of "In Room Dining" The associate must ........ tray removal .......... and remove tray from the ........... within ...... hours when left in corridor.

explain/process/corridor/4

According to 14th point of "In Room Dining" It will be an Audit point if the Tray left in corridor in the ......... are still visible in the following .........

evening/morning

What's the 15th point of "In Room Dining"?

The check was presented in a check cover and accompanied by a Courtyard pen.

According to 15th point of "In Room Dining" The associate must present check ......... in the .............. present check accompanied by a .............. offer a ........... and clean pen.

face up/check cover/Courtyard pen/functional

What's the 16th point of "In Room Dining"?

Food contents and plate presentation.

According to 16th point of "In Room Dining" Food and Beverage ......... and plate presentation must be ............ and accurate order. served at ........... temperature. served in appropriate ...... ware.

contents/complete/appropriate/service

What's the 17th point of "In Room Dining"?

Guest name used during the experience, when known.

What's the 18th point of "In Room Dining"?

Closing Guest Interaction - Service Behaviors.

According to 18th point of "In Room Dining" The associate must ........ a warm and ....... closing. Eg. Enjoy your food, Enjoy your stay, Have a good night etc. ............ appreciation. Eg. Thank you for ordering food with us, Thank you for giving opportunity to serve for you, I appreciate you staying with us.

Provide/sincere/Demonstrate

What's the 19th point of "In Room Dining"?

The overall experience met guest expectations and was free of negative detractors.

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