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LEARN Module
7問 • 9ヶ月前
  • Amiit Kumar
    • 通報

    問題一覧

  • 1

    Marriott's LEARN Module is a customer service training .............. designed to help Associates handle .............. guests.

    framework/complaining

  • 2

    What does LEARN stands for

    Listen/Empathize/Apologize/Respond/Notify

  • 3

    First step of LEARN is Listen:- Pay close ............ to the guests .............. or requests.

    attention/concerns

  • 4

    Second step of LEARN is Empathize:- Show ................ and ............... their feelings.

    understanding/acknowledge

  • 5

    Third step of LEARN is Apologize:- Offer a .......... apology if something went .........

    sincere/wrong

  • 6

    Fourth step of LEARN is Respond:- Provide a ........... or take appropriate ..........

    solution/action

  • 7

    Fifth step of LEARN is Notify:- Inform the ............ department or ........... if further action is needed.

    appropriate/manager

    • Part 1

    Part 1

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    Amiit Kumar · 20問 · 10ヶ月前

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    Amiit Kumar · 59問 · 10ヶ月前

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    Amiit Kumar · 101問 · 10ヶ月前

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    101問 • 10ヶ月前
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    Amiit Kumar · 100問 · 9ヶ月前

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    Amiit Kumar · 17問 · 9ヶ月前

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    17問 • 9ヶ月前
    Amiit Kumar

    問題一覧

  • 1

    Marriott's LEARN Module is a customer service training .............. designed to help Associates handle .............. guests.

    framework/complaining

  • 2

    What does LEARN stands for

    Listen/Empathize/Apologize/Respond/Notify

  • 3

    First step of LEARN is Listen:- Pay close ............ to the guests .............. or requests.

    attention/concerns

  • 4

    Second step of LEARN is Empathize:- Show ................ and ............... their feelings.

    understanding/acknowledge

  • 5

    Third step of LEARN is Apologize:- Offer a .......... apology if something went .........

    sincere/wrong

  • 6

    Fourth step of LEARN is Respond:- Provide a ........... or take appropriate ..........

    solution/action

  • 7

    Fifth step of LEARN is Notify:- Inform the ............ department or ........... if further action is needed.

    appropriate/manager