Restaurant - Dinner | 暗記メーカー

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What's the 1st point of "Restaurant - Dinner"?

Was Evening F&B open to guests as required?

What's the 2nd point of "Restaurant - Dinner"?

First Impression - Service Behaviors

According to 2nd point of "Restaurant - Dinner" The associate must minimally ......... to acknowledge the guest when standing in a queue, either ........ or non verbally. Follow the ...... Rule. Make .......... and smile at ...... feet. ........... eye contact at ...... feet and provide a ...... greeting/welcome.

Attempt/verbally/15/5/eye contact/15/Maintain/5/warm

According to 2nd point of "Restaurant - Dinner" The associate must minimally Maintain good ........ and eye contact through visible .............. and ......... listening. Be well ......... and professional wearing ............ that is in good ............

posture/engagement/attentive/groomed/clean attire/condition

What's the 3rd point of "Restaurant - Dinner"?

Name Tag/Badge

According to 3rd point of "Restaurant - Dinner" All associates must minimally wear current .......... name Tag/badge with associate's ...... name. Dual branded hotels must use .............. name badges.

Brand Voice/first/non branded

According to 3rd point of "Restaurant - Dinner" For all hotels, it is acceptable if Non guest facing ........../........... team members do not wear name badge. Name is ........... for culinary, housekeeping and engineering associates. Non branded properties do not utilize the brand .............. name badges.

Culinary/Stewarding/embroidered/specification

According to 3rd point of "Restaurant - Dinner" For all hotels, it is acceptable if Multiple hotels that share the same .............. (located next to each other but separate hotels) ........... and ........... wear non logo name badges.

land pad/managers/engineers

What's the 4th point of "Restaurant - Dinner"?

The associate was able to communicate and promote the dinner concept.

According to 4th point of "Restaurant - Dinner" The associate must be able to communicate If applicable, the location of the ........ A full ............. menu is also available.

buffet/a la carte

What's the 5th point of "Restaurant - Dinner"?

The associate was knowledgeable about food and beverage offerings.

According to 5th point of "Restaurant - Dinner" The server must be ............ about food and beverage .........., ........... and ingredients.

knowledgeable/offerings/preparation

What's the 6th point of "Restaurant - Dinner"?

The associate repeated back the order to ensure it was accurate.

What's the 7th point of "Restaurant - Dinner"?

All food was prepared according to the guests order.

According to 7th point of "Restaurant - Dinner" The food served must be the ......... item ordered. the ......... temperature. of the ........ and meets the menu .............

correct/proper/quality/description

What's the 8th point of "Restaurant - Dinner"?

The associate checked back with the guest.

According to 8th point of "Restaurant - Dinner" ◾The associate check back with the guest at least ...... while eating. ◾The associate verbally .......... if the food was suitable and upto their ............. ◾The associate ....... to bring ........ else to the guest. ◾The associate use the ............ to make .............

once/inquire/expectation/offer/anything/opportunity/suggestions

What's the 9th point of "Restaurant - Dinner"?

Guest name used during the experience, when known.

What's the 10th point of "Restaurant - Dinner"?

The overall experience met guest expectations and was free of negative detractors.

What's the 11th point of "Restaurant - Dinner"?

A steady associate presence was noticeable during service.

According to 11th point of "Restaurant - Dinner" Associate must be ◾........ during operating hours for dinner. ◾ present to serve a ........ customer at the counter. ◾not on their ........ telephone while in the ................. areas.

present/waiting/personal/front of house

What's the 12th point of "Restaurant - Dinner"?

Kitchen & Bar - Food Offerings

What's the 13th point of "Restaurant - Dinner"?

Kitchen & Bar - Beverage Offerings

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Desserts.

two

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Soup.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Grain bowl

one

According to 12th point of "Restaurant - Dinner" there must be minimum of .....

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Pasta or rice dish.

two

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local vegetarian dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local fish dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local meat dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Vegetable burger.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Burger.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Chef's salad.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Club sandwich.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Boards.

two

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Sparkling lemonade.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Spritz.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Lawball drink.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Highball drink.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Non alcoholic beer.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Local beer

two

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... International beer.

two

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Sparkling wine.

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Rose wine

one

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... Red wine.

three

According to 13th point of "Restaurant - Dinner" Beverage menu must include ...... White wine

three

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