問題一覧
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A woman who is physically and romantically attracted to other women
lesbian
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Challenges un managing culturally diverse teams
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Educate yourself about the culture and customs of your colleague
learn and adapt
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Ensuring equal growth, development and recognition opportunities
equity and fairness
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People may also encounter difficulties in obtaining legal acknowledgment of their sex in official papers
gender varied
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People suffer worrying levels of violence, harassment and discrimination across the asia pacific region
LGBTI
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Refers how society expects people to act based on whether they are male, female of something else
gender
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Refers to an environment where people from different backgrounds, culture, race, gender and abilities collaborate
working in a diverse environment
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Steps in selecting structuring teams
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To assess the diversity and status of the existing team and to ensure that diversity is linked to the team goals
identify and analyse team diversity
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To understand the diversity of the whole workforce and to seek more representative
determine workforce diversity
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Used especially of a man
gay
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Ways on how to work in racial and ethnic difference
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How we imagine thing should be leading yo assume that members share certain characteristics can result in incorrect expectations
stereotypes and preconception
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One party cannot understand the other or even when speaking the same language as words may have different meanings
language difference
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Nonverbal
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Transmission of messages without using words
nonverbal
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Involves strategies to minimize negative outcomes and enhance positive results in a disagreement
conflict management
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Process of handling disputes, disagreement or misunderstanding in a constructive wat to prevent escalation and reach a resolution that benefits all parties involved
conflict management
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Study of how people from different cultural backgrounds communicate and how they adjust to improve communication with one another
cross-cultural communication
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Diversity in the workplace will not contribute to productivity and innovation unless it is regularly promoted
expanding inclusion
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Mutual respect and empathy foster an environment that encourage people to participate
expanding inclusion
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Measuring team performance steps
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To recognize the life cycle of the team culture to develop accepting potential teething problems
give the team time
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To reduce communication problems and improve communication to harness the benefits of diverse perspective
provide required training
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To match team capabilities to goals and to identify the potential benefits
assess team process
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hospitality industry may appear naturally diverse continuous improvemnets are essential
commit to long-term change
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diversity efforts require ongoing commitment and patience
commit to long-term change
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a multicultural workforce introdyces a variety of viewpoints
leverage diverse perspectives
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encourage executives to examine their social circles for diversity
leadership self-assessment
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offer training to help employees recognize and address unconscious biasesi
implicit bias training
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in cases of equally qualified candidates consider diversity to strengthen the team
blind recruitment
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evaluate candidates based on qualifications alone
blind recruitment
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provide underrepresented employees with mentors
establish mentorship programs
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embrace and celebrate diversity by recognizing varying background
acknowledge difference
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ensure hiring, promotuon and termination decisions are free from bias
reflect on decisions
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ways to cultivate diversity in the hospitality and tourism business
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when HR policies are transparent, consistent and supported by leadership
positive outcomes
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misaligned views often stem from inadequate HR policies
managing policies
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employee perspectives on cultural diversity impact the success of diversity management
managing perceptions
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HRM must adopt strategies that emphasize learning, felxibility, knowledge sharing
importance of HR strategies
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must adopt strategies that emphasize learning, felxibility, knowledge sharing
HRM
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not only promotes equality but also leverages diversity
HRM
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both functions are interconnected
HRM vs diversity management
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broader approach that fosters an inclusive workplace culture
diversity management
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focuses in managing people and organizational process
HRM
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HRM enhances organizational performance by ensuring fair treatment and effectively utilizing a multicultural workforce
HRM role in diversity management
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enhances organizational performance by ensuring fair treatment and effectively utilizing a multicultural workforce
HRM
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HRM
human resource management
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role of HRM in cultural diversity management
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hiring individuals from various cultures bemefits businesses by creating a welcoming environment
workplace diversity in hospitality and tourism
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fosters cultural understanding and enhances guest experiences by encouraging interactions
workplace diversity in hospitality and tourism
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inclusive company cultures lead to lasting success by improving employee engagementl
long-term business growth
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multilingual employees and cultural awareness ease communication with international guest
improved customer experience
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supportive and inclusive environment increases loyalty
employee retention
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inclusive workplaces value hard work and creativity
positive company culture
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diversity broadens recruitment increasing the chances of hiring skilled employee
enhanced talent pool
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benefits in workplace diversity in hospitality and tourism
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diverse perspectives lead to more creative solutions in workplace
better problem-solving
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cultural competence promotes respect and inclusitivity
inclusive communities
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employers value individuals who can work effectively
career opportunities
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people connect better when they respect each other culture
stronger relationship
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understanding cultural difference reduces misunderstadings
improved communication
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benefits of cultural competence
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involves awareness of ones own cultural views and ability to adapt to cultural differences
cultural competence
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ability to understand, communicate and interact with people different culture
cultural competence
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person fully integrates into the culture
acceptance stage
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daily life becomes easier
adjustment stage
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individual start adapting to new culture
adjustment stage
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language barriers and unfamiliar customs may cause stress
frustration stage
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differences beocme more noticeable
frustration stage
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individual enjoys the differences in culture and is curious to learn
honeymoon stage
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first everything feels exciting new
honeymoon stage
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Stages of cultural adaptation
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Involves feelings of confusion, anxiety, snd frustrations due to differences
culture shock
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When someone moves to new cultural environment
culture shock
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Seeking feed back foster a sense of connection as vulnerability is natural human experience
openness
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Not sign of weakness to admit
openness
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Done often translate well and is discouraged in professional settings
humor
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Use wirh extreme care
humor
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An interpreter can prevent misunderstanding
language
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One of the culture most obvious espression
language
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Making an effort shows respect and consideration
preparation
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Take time to learn about their countrys traditions
preparation
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Your approach is incorrect and neither is their
awareness
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Starts with realizing that other countries have different ways of doing things
awareness
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Basic elements of cross-cultural communication
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Try to imagine how each individual feels in the context of their culture and encourage them to do same
empathize
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Disagreement may arise from misunderstanding not cultural differences
clarify
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Dont rely solely on words some cultures find verbal expression difficult
listening
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Recognizing and appreciating ones own unique culture will go a long way toward managing and avoiding conflict
awareness
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Managing conflict in the workplace
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Emotions and judgement about the motive and character of others are frequently the source of workplace conflict
personality conflict
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Different leaders lead their teams in different ways and team members who have to deal with multiple leader
differences in leadership styles
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Age, educational background, personal experience can all lead to conflict
differences in background/gender
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People's differung perspective on how to complete tasks frequently lead to conflict
distinctive personalities
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Skill that all high performance rock star leaders learn
delegation
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Conflict can be avoided by
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It arise wgen one person relies on the cooperation, output, or input of another to complete a task
interdependence conflict
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Five types of conflict in the workplace
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