Part 9

100問 • 8ヶ月前

問題一覧

According to 4th point of "Restaurant - Dinner" The associate must be able to communicate If applicable, the location of the ........ A full ............. menu is also available.

buffet/a la carte

What's the 4th point of "Restaurant - Dinner"?

The associate was able to communicate and promote the dinner concept.

Manchow Soup goes well with

Fried Rice , Hakka Noodles , Spring Rolls

Condiments of Manchow Soup are

Soy sauce/Chili vinegar/Green chili sauce

Manchow Soup has a strong ...... and .......... aroma. It has a ............. color due to .........

garlic/soy sauce/dark brownish/soy sauce

Manchow Soup has a ......., ......... and slightly ....... taste. It has ...... and slightly ...... texture due to ........... and ...... texture from fried noodles.

spicy/savory/tangy/thick/chewy/cornflour/crispy

In Chicken Manchow Soup, two additional items are ◾ ....... or shreded ........ ◾.............. instead of vegetable stock.

Minced/chicken/Chicken stock

Main Ingredients of Manchow Soup are

Vegetables:- Cabbage,carrots, capsicum,beans,spring onions., Garlic & Ginger, Soy sauce,vinegar,green chili sauce, Black pepper & salt, Cornflour(to thicken the soul), Water or vegetable stock , Oil, Fried noodles(served on top)

Manchow soup is a popular ............ soup with a rich, ....... flavor. It has ................. vegetables or ........., seasoned with ......., ginger, ........ sauce & pepper and is topped with .......... noodles.

Indo Chinese/spicy/finely chopped/chicken/garlic/soy/crispy fried

Manchow soup is a spicy ................ soup known for its .... flavors, ...... color and crispy .............. topping.

Indo Chinese/bold/dark/fried noodles

What's the 8th point of "Restaurant - Dinner"?

The associate checked back with the guest.

According to 8th point of "Restaurant - Dinner" ◾The associate check back with the guest at least ...... while eating. ◾The associate verbally .......... if the food was suitable and upto their ............. ◾The associate ....... to bring ........ else to the guest. ◾The associate use the ............ to make .............

once/inquire/expectation/offer/anything/opportunity/suggestions

What's the 9th point of "Restaurant - Dinner"?

Guest name used during the experience, when known.

What's the 10th point of "Restaurant - Dinner"?

The overall experience met guest expectations and was free of negative detractors.

What's the 11th point of "Restaurant - Dinner"?

A steady associate presence was noticeable during service.

According to 11th point of "Restaurant - Dinner" Associate must be ◾........ during operating hours for dinner. ◾ present to serve a ........ customer at the counter. ◾not on their ........ telephone while in the ................. areas.

present/waiting/personal/front of house

What's the 12th point of "Restaurant - Dinner"?

Kitchen & Bar - Food Offerings

What's the 13th point of "Restaurant - Dinner"?

Kitchen & Bar - Beverage Offerings

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Desserts.

two

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Soup.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Grain bowl

one

According to 12th point of "Restaurant - Dinner" there must be minimum of .....

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Pasta or rice dish.

two

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local vegetarian dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local fish dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local meat dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Vegetable burger.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Burger.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Chef's salad.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Club sandwich.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Boards.

two

What's the 13th point of CY Bistro PM?

Server - Delivery Procedures

According to 13th point of CY Bistro PM, The associate must ◾Make a relevant ........ acknowledging menu item ordered upon ..........(eg. Item name, requested modifications) ◾Remove ....... number upon delivery. ◾............. with guest after delivery to ensure everything was good.

comment/delivery/table/Follow up

According to 13th point of CY Bistro PM, If the table service is offered:- ◾.......... the Bistro server/associate. ◾It is acceptable for a ............... not to be used/removed.

Evaluate/table number

What's the 10th point of CY Bistro PM?

Server - First Impression - Service Behaviors

What's the 11th point of CY Bistro PM?

Server - Name Tag/Badge

What's the 14th point of CY Bistro PM?

Server - The associate was knowledgeable about food and beverage offerings.

What's the 15th point of CY Bistro PM?

All food and beverage were prepared according to the guest's order and brand specifications.

What's the 16th point of CY Bistro PM?

Indicate menu item ordered.

According to 15th point of CY Bistro PM, The food and beverage must be:- ◾The correct item ......... ◾The ....... temperature. ◾........ (taste of the food is acceptable and meets the menu description). ◾Prepared according to use ........ ◾Ordered item .......... ◾Served on proper ......... and glassware as shown in ..... .......

ordered/proper/Quality/record/available/plateware/use record

According to 16th point of CY Bistro PM, ◾The menu item ordered during the evening .............

F&B encounter

What's the 17th point of CY Bistro PM?

Server - Guest name used during the experience, when known.

What's the 18th point of CY Bistro PM?

Server - Closing Guest Interaction - Service Behaviors

What's the 19th point of CY Bistro PM?

Server - The overall experience met guest expectations and was free of negative detractors.

What's the 20th point of CY Bistro PM?

The experience reflected the Courtyard brand principles.

According to 20th point of CY Bistro PM, ◾The associates provided a ....... and ............ experience. ◾The associates displayed an ............. of the guest's needs. ◾The experience was .......... and efficient, allowing the guest to make most of their time.

genuine/personalized/understanding/intuitive

What's the 21st point of CY Bistro PM?

A steady associate presence was noticeable during service.

What's the 22nd point of CY Bistro PM?

Bistro Evening Hours of Operation must minimally be 5PM - 10PM, 7days a week.

What's the 23rd point of CY Bistro PM?

Happy Hour

According to 23rd point of CY Bistro PM, ◾ Available daily from 5PM - ....... ◾Only offer the required ........... ◾ Proper seasonal ........... use records present. ◾ Served in brand ........... ◾Display brand specification countertop ........ In brand ......... sign holder. Displayed at the Bistro counter from after ............ until the bar closes.

6:30PM/componant/Sangria/specification/signage/approved/breakfast

What's the 24th point of CY Bistro PM?

Bistro Supplies & Colleteral

According to 24th point of CY Bistro PM, The following colleteral must not be present:- ◾ Seasonal ............ ◾......... Bistro paper menu. ◾.......... menu holders. ◾Other ........... colleteral.

tent cards/Laminated/Library/unapproved

According to 24th point of CY Bistro PM, The following colleteral and supplies must be present in correct Brand Voice or specification:- ◾............, if table service is not provided. ◾........ glasses ........oz minimum. Bistro B etched. Not permitted to be displayed on the ...... bar. ◾..... codes, if Mobile dining offered. must direct to brand approved menu .......... in brand value.

Table number/Wine/12/front/QR/template

What's the 25th point of CY Bistro PM?

Unapproved food offerings not offered.

According to 25th point of CY Bistro PM, ◾Only approved .......... and additions to the Bistro menu may be offered. ◾ Unapproved food offerings may not be written or ............. throughout the hotel.

alterations/verbalized

What's the 26th point of CY Bistro PM?

Bar Toole & Display

According to 26th point of CY Bistro PM, Back bar mus minimally be set up with ◾Wines ◾Spirits ◾........... Glassware, per use records. ◾......... Jars. ◾Bitters ◾...... of Citrus. (Stickers must not be present on fruit) ◾Bar Tools Bronze Bar spoon .....oz bronze shaker ......oz bronze shaker Bronze ............ strainer Bronze ....oz jigger .......oz mixing beaker.

Approved/Garnish/Bowls/28/20/hawthorne/2/24

What's the 27th point of CY Bistro PM?

Evening Refrigerator Display

According to 27th point of CY Bistro PM, .......... items must not be displayed during evening hours.

Breakfast

What's the 5th point of F&B General?

Disposable Food and Beverage Containers

What's the 5th point of F&B General?

Disposable Food and Beverage Containers

According to 5th point of F&B General, When reusable materials are not an option, products must meet one of the following criteria:- ◾Be .............. in a commerical composting system. ◾Be ............ Commonly used terms for products that meet these criteria include:- PLA, PET, Paper, Bio resin, Polypropylene, Sugarcane, RPET, Molded fiber, Molded pulp. It is not acceptable for any disposable product to be made of ......../injected modled foam, polystrene or Styrofoam.

compostable/recyclable/expanded

What's the 6th point of F&B General?

Straw Usage Throughout Property

According to 6th point of F&B General, All F&B areas, including but not limited to events/banquets, restaurants,bare, in room dining, club/executive lounge etc. are required to only provide straws upon .......... in accordance with the standard. Approved .......... to plastic straws must be used. Aligning global environmental ......... on the use of single use plastics with Marriott Internationals .............. 2025 goals, properties must only offer straws upon request.

request/alternatives/concerns/Serve 360

According to 6th point of F&B General, It is acceptable for straws to be used in ........ drinks, blended drinks, children's cups with lids, liquid yogurt and atypical vessels (eg. coconut, heavily garnished glass) Plastic straws are not permitted under any .............. During encounter observe if:- ◾Straws are provided without ....... from guest or associate. ◾....... straws are in use.

blended/circumstances/request/Plastic

What's the 7th point of F&B General?

Pepesi Standard Compliance

According to 7th point of F&B General, All guestrooms, retail outlets and F&B Outlets operated by the property must meet the following requirements:- ◾........... products must not be seen on property within guest view. It is acceptable to provide tonic water, club soda, ginger ale and Dr. Pepper and remain in ............. with Pepsi requirements ◾If Coca Cola products are present on a .......... break it must only be to meet a ...... request and must be listed on the ...... as such..

Coca Cola/compliance/meeting/client/BEO

What's the 8th point of F&B General?

Hotel offers additional food and beverage outlets.

According to 8th point of F&B General, Mark Yes if hotel offers any of the following additional services, indicating the number of outlets for each category:- ....... meal a day restaurants ......... Shop ................. concepts Bar/Lounge (not including Bistro)

Three/Coffee/Fast Service

What's the 9th point of F&B General?

F&B Uniform - Brand Specified Program

According to 9th point of F&B General, All F&B Associates must be wearing the proper and ....... uniform for their department.

complete

What's the 10th point of F&B General?

Proactive Additional Assistance Offered.

According to 10th point of F&B General, A minimum of .... associate must make a .......... offer of additional assistance during any .......... F&B experience.

1/proactive/morning

What's the 11th point of F&B General?

Buffet/Dining Area Condition

What's the 12th point of F&B General?

Buffet/Dining Area Cleanliness

Original name of Spanish Omelette is

Tortilla Española

For making Spanish Omelette, ◾......... & Onions are sautéed slowly in ...... oil until soft and ...... (not crispy). These are than mixed with ...... eggs. ◾The mixture is poured back into the pan and cooked slowly on ..... heat until set. It is often cut into ........ like a pie.

Potatoes/olive/tender/beaten/low/wedges

Main Ingredients of Spanish Omelette are

Eggs , Potatoes (thinly sliced or diced), Onions , Olive oil , Salt

Manchow Soup is ....... Brown while Hot and Sour is ....... Brown. (Color)

Dark/Reddish

Manchow Soup is always topped with ............while Hot and Sour is served ...... without any topping.

fried noodles/plain

Manchow and Hot & Sour both contains ......... and ........ sauce but in addition to that, Manchow Soup contains .........., ginger, green chillies while Hot and Sour contains ................., ...... shoots, tofu , mushroom.

Vinegar/Soy/garlic/black pepper/bamboo

Manchow Soup is ........ whereas Hot and Sour is ........, but still thickened with cornflour. (Consistency)

thicker/thinner

Manchow Soup is ....... and slightly tangy where as Hot and Sour is ........ and spicy.

Spicy/Tangy

Manchow Soup is ............... Soup and Hot and Sour is .......... Soup. (Cuisine)

Indo Chinese/Chinese

The name of Red wine of Fratelli, Sette means .... and honors the ........ founding brothers and partners behind 'Fratelli'

7/seven

Fratelli is made with .......% Indian grown grapes and .......... style wine making.

100/European

Sparkling wine of Fratelli, Gran Cuvee Brut is a blend of ......... and ......... grapes.

Chenin Blanc/Chardonnay

Sparkling wine collection of Fratelli are

Noir Brut, Gran Cuvee Brut

White wine collection of Fratelli are

Chenin Blanc , Sauvignon Blanc , Chardonnay

Red wine of Fratelli, Sette is a blend of .......... and ................... grapes.

Sangiovese/Cabernet Sauvignon

Red wine collection of Fratelli are

Sangiovese, Cabernet Sauvignon , Shiraz, Sette

The Vineyard of Fratelli is located in which district of Maharashtra?

Solapur

The Vineyard of Fratelli is located in .........., Solapur, Maharashtra.

Akluj

'Fratelli' means ........ in Italian, representing the Indo - Italian ........... between the ........ brothers from Italy and ...... & Mohite Patil brothers from India.

brothers/collaboration/Secci/Sekhri

Fratelli was established in which year?

2007

An Iced Latte is a ...... coffee drink made with ........ and ....... milk, served over ice.

cold/espresso/chilled

Banana Oat Smoothie is a ......... drink made by blending bananas, ...... & milk.

nutrious/oats

Plain Buttermilk (Chhach) is a simple cooling drink made by ............ curd with ........ and a little salt. Spiced Buttermilk (Masala Chhach) is a ......... version of Chhach with added ........ and ....... like ................. powder, ....... salt, ........ and Coriander.

blending/water/flavorful/spices/herbs/Roasted cumin/black/mint

In ........, Marriott was heavily in debt (~$3.5 Billion) and approached Coca Cola for a loan of $50-$100 million to help it's ............ operations Coca Cola declined saying it wasn't in the business of ......... money. Pepsi .......... up and provided financial ........... of $40-$50 million) Since ........, Marriott has maintained an exclusive ........... to serve Pepsi products ........ its hotels.

1991/struggling/lending/stepped/assistance/1992/aggreement/across

100

The UN SDG's are .... global goals set by the United Nations to create a better world by ....... (year). Marriott's ............. program follows these goals by saving ........, reducing ........, supporting ............ and prompting fair ...... and equality.

17/2030/Serve 360/water/waste/communities/work

module 3 part 2

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module 3 part 2

10問 • 8ヶ月前

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module 2

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module 2

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TLE

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問題一覧

According to 4th point of "Restaurant - Dinner" The associate must be able to communicate If applicable, the location of the ........ A full ............. menu is also available.

buffet/a la carte

What's the 4th point of "Restaurant - Dinner"?

The associate was able to communicate and promote the dinner concept.

Manchow Soup goes well with

Fried Rice , Hakka Noodles , Spring Rolls

Condiments of Manchow Soup are

Soy sauce/Chili vinegar/Green chili sauce

Manchow Soup has a strong ...... and .......... aroma. It has a ............. color due to .........

garlic/soy sauce/dark brownish/soy sauce

Manchow Soup has a ......., ......... and slightly ....... taste. It has ...... and slightly ...... texture due to ........... and ...... texture from fried noodles.

spicy/savory/tangy/thick/chewy/cornflour/crispy

In Chicken Manchow Soup, two additional items are ◾ ....... or shreded ........ ◾.............. instead of vegetable stock.

Minced/chicken/Chicken stock

Main Ingredients of Manchow Soup are

Indo Chinese/spicy/finely chopped/chicken/garlic/soy/crispy fried

Manchow soup is a spicy ................ soup known for its .... flavors, ...... color and crispy .............. topping.

Indo Chinese/bold/dark/fried noodles

What's the 8th point of "Restaurant - Dinner"?

The associate checked back with the guest.

once/inquire/expectation/offer/anything/opportunity/suggestions

What's the 9th point of "Restaurant - Dinner"?

Guest name used during the experience, when known.

What's the 10th point of "Restaurant - Dinner"?

The overall experience met guest expectations and was free of negative detractors.

What's the 11th point of "Restaurant - Dinner"?

A steady associate presence was noticeable during service.

present/waiting/personal/front of house

What's the 12th point of "Restaurant - Dinner"?

Kitchen & Bar - Food Offerings

What's the 13th point of "Restaurant - Dinner"?

Kitchen & Bar - Beverage Offerings

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Desserts.

two

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Soup.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Grain bowl

one

According to 12th point of "Restaurant - Dinner" there must be minimum of .....

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Pasta or rice dish.

two

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local vegetarian dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local fish dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Local meat dish.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Vegetable burger.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Burger.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Chef's salad.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Club sandwich.

one

According to 12th point of "Restaurant - Dinner" there must be minimum of ..... Boards.

two

What's the 13th point of CY Bistro PM?

Server - Delivery Procedures

comment/delivery/table/Follow up

According to 13th point of CY Bistro PM, If the table service is offered:- ◾.......... the Bistro server/associate. ◾It is acceptable for a ............... not to be used/removed.

Evaluate/table number

What's the 10th point of CY Bistro PM?

Server - First Impression - Service Behaviors

What's the 11th point of CY Bistro PM?

Server - Name Tag/Badge

What's the 14th point of CY Bistro PM?

Server - The associate was knowledgeable about food and beverage offerings.

What's the 15th point of CY Bistro PM?

All food and beverage were prepared according to the guest's order and brand specifications.

What's the 16th point of CY Bistro PM?

Indicate menu item ordered.

ordered/proper/Quality/record/available/plateware/use record

According to 16th point of CY Bistro PM, ◾The menu item ordered during the evening .............

F&B encounter

What's the 17th point of CY Bistro PM?

Server - Guest name used during the experience, when known.

What's the 18th point of CY Bistro PM?

Server - Closing Guest Interaction - Service Behaviors

What's the 19th point of CY Bistro PM?

Server - The overall experience met guest expectations and was free of negative detractors.

What's the 20th point of CY Bistro PM?

The experience reflected the Courtyard brand principles.

genuine/personalized/understanding/intuitive

What's the 21st point of CY Bistro PM?

A steady associate presence was noticeable during service.

What's the 22nd point of CY Bistro PM?

Bistro Evening Hours of Operation must minimally be 5PM - 10PM, 7days a week.

What's the 23rd point of CY Bistro PM?

Happy Hour

6:30PM/componant/Sangria/specification/signage/approved/breakfast

What's the 24th point of CY Bistro PM?

Bistro Supplies & Colleteral

tent cards/Laminated/Library/unapproved

Table number/Wine/12/front/QR/template

What's the 25th point of CY Bistro PM?

Unapproved food offerings not offered.

alterations/verbalized

What's the 26th point of CY Bistro PM?

Bar Toole & Display

Approved/Garnish/Bowls/28/20/hawthorne/2/24

What's the 27th point of CY Bistro PM?

Evening Refrigerator Display

According to 27th point of CY Bistro PM, .......... items must not be displayed during evening hours.

Breakfast

What's the 5th point of F&B General?

Disposable Food and Beverage Containers

What's the 5th point of F&B General?

Disposable Food and Beverage Containers

compostable/recyclable/expanded

What's the 6th point of F&B General?

Straw Usage Throughout Property

request/alternatives/concerns/Serve 360

blended/circumstances/request/Plastic

What's the 7th point of F&B General?

Pepesi Standard Compliance

Coca Cola/compliance/meeting/client/BEO

What's the 8th point of F&B General?

Hotel offers additional food and beverage outlets.

Three/Coffee/Fast Service

What's the 9th point of F&B General?

F&B Uniform - Brand Specified Program

According to 9th point of F&B General, All F&B Associates must be wearing the proper and ....... uniform for their department.

complete

What's the 10th point of F&B General?

Proactive Additional Assistance Offered.

According to 10th point of F&B General, A minimum of .... associate must make a .......... offer of additional assistance during any .......... F&B experience.

1/proactive/morning

What's the 11th point of F&B General?

Buffet/Dining Area Condition

What's the 12th point of F&B General?

Buffet/Dining Area Cleanliness

Original name of Spanish Omelette is

Tortilla Española

Potatoes/olive/tender/beaten/low/wedges

Main Ingredients of Spanish Omelette are

Eggs , Potatoes (thinly sliced or diced), Onions , Olive oil , Salt

Manchow Soup is ....... Brown while Hot and Sour is ....... Brown. (Color)

Dark/Reddish

Manchow Soup is always topped with ............while Hot and Sour is served ...... without any topping.

fried noodles/plain

Vinegar/Soy/garlic/black pepper/bamboo

Manchow Soup is ........ whereas Hot and Sour is ........, but still thickened with cornflour. (Consistency)

thicker/thinner

Manchow Soup is ....... and slightly tangy where as Hot and Sour is ........ and spicy.

Spicy/Tangy

Manchow Soup is ............... Soup and Hot and Sour is .......... Soup. (Cuisine)

Indo Chinese/Chinese

The name of Red wine of Fratelli, Sette means .... and honors the ........ founding brothers and partners behind 'Fratelli'

7/seven

Fratelli is made with .......% Indian grown grapes and .......... style wine making.

100/European

Sparkling wine of Fratelli, Gran Cuvee Brut is a blend of ......... and ......... grapes.

Chenin Blanc/Chardonnay

Sparkling wine collection of Fratelli are

Noir Brut, Gran Cuvee Brut

White wine collection of Fratelli are

Chenin Blanc , Sauvignon Blanc , Chardonnay

Red wine of Fratelli, Sette is a blend of .......... and ................... grapes.

Sangiovese/Cabernet Sauvignon

Red wine collection of Fratelli are

Sangiovese, Cabernet Sauvignon , Shiraz, Sette

The Vineyard of Fratelli is located in which district of Maharashtra?

Solapur

The Vineyard of Fratelli is located in .........., Solapur, Maharashtra.

Akluj

'Fratelli' means ........ in Italian, representing the Indo - Italian ........... between the ........ brothers from Italy and ...... & Mohite Patil brothers from India.

brothers/collaboration/Secci/Sekhri

Fratelli was established in which year?

2007

An Iced Latte is a ...... coffee drink made with ........ and ....... milk, served over ice.

cold/espresso/chilled

Banana Oat Smoothie is a ......... drink made by blending bananas, ...... & milk.

nutrious/oats

blending/water/flavorful/spices/herbs/Roasted cumin/black/mint

1991/struggling/lending/stepped/assistance/1992/aggreement/across

100

17/2030/Serve 360/water/waste/communities/work