BFOB chapter 12-14

60問 • 2年前

問題一覧

________ occurs when people within organizations use whatever influence they can to taint facts to support their goals and interests.

Politicking

A political map is useful for ________.

selecting which relationships can influence your career

At the organizational level, if Jenn can dismiss, suspend, or demote Colby, assuming Colby values his job, Jenn has ________ power over Colby.

coercive

Employees who self-promote receive lower performance evaluations than employees who ingratiate.

True

Employees with an internal locus of control are more likely to engage in political behaviour.

True

If an individual ________, then he is less likely to engage in illegitimate political behaviour.

has invested a lot in the organization in terms of time and efforts

Jerrod is relatively new to Xenon Corporation and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor's opinion most of the time and constantly compliments others about their good work. Jerrod is attempting to use ________.

impression management

Leadership focuses on the ________.

downward influence of a leader on his or her followers

Leadership focuses on the lateral and upward influence patterns.

False

Legitimate power is influence wielded as a result of expertise, special skill, or knowledge.

False

Personal power is based on an individual's position in an organization. It can come from the ability to coerce or reward, or from formal authority.

False

Political behaviours usually ________.

lie outside of an individual's specified job requirements

Power does not require goal compatibility.

True

Rational persuasion is the only power tactic that is effective across all organizational levels.

True

The more organizations use objective criteria in the appraisal, the greater the likelihood that an employee can get away with politicking.

False

The most important factor leading to politics within organizations is the realization that most of the "facts" used to allocate the limited resources are not open to interpretation.

False

Unlike power, leadership requires a significant degree of goal compatibility.

True

Which of the following power tactics involves increasing the target's support by involving him or her in decision making?

consultation

Which of the following skills best represents the ability of people to influence others to enhance their own objectives?

political skill

Which of the following statements is true regarding power?

If A has the capacity to influence the behaviour of B, then A is said to have power over B.

________ conflict supports the goals of the group while ________ conflict hinders group performance.

Functional; dysfunctional

According to the interactionist's perspective, a group that functions without conflict is ________.

static and apathetic

Compared to Japanese negotiators, their American counterparts are less likely to see offers from their counterparts as unfair and to reject them.

False

Conditions that can create conflicts can be classified into three categories. Which of the following is one of these three categories that includes variables such as jurisdictional clarity, member-goal compatibility, and leadership styles?

structure

Distributive bargaining attempts to create a win-win solution for both the parties.

False

During the intentions stage of the conflict process, the parties decide what the conflict is about.

False

Emma is the labour union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labour-management negotiations over wages exemplifies ________.

distributive bargaining

In a negotiation process, which of the following activities is most likely to be included in the "preparation and planning" step?

determining your best alternative to a negotiated agreement

Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes. She has observed examples of both in her organization. Last month, Jennifer's department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict?

Groupthink is increased.

Men and women negotiate differently.

False

Process conflict often becomes highly personalized and quickly devolves into relationship conflict.

True

Relationship conflicts, at least in work settings, are almost always dysfunctional.

True

The best alternative to a negotiated agreement (BATNA) determines the conflict-handling technique to be used during the negotiation process.

False

The interactionist view of conflict proposes that all conflicts are good.

False

The potential for conflict increases when too much communication takes place.

True

The traditional view of conflict recognizes that a minimal level of conflict can help keep a group viable, self-critical, and creative.

False

Which of the following is not an individual factor that influences the effectiveness of a negotiator?

age

Which of the following statements is true regarding negotiation that takes place in a collectivist culture?

As compared to individualists, collectivists are less likely to see offers from their counterparts as unfair and to reject them.

Which of the following statements is true regarding task conflicts?

Task conflict among top management teams was positively associated with their performance.

You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed ________.

the interactionist view

Companies with strong cultures excel at implementing radical change.

False

Darg's team just had an information technology project breakthrough. They'll need several thousands of dollars to complete the project. Darg has called a series of meetings in which he's identifying areas for improvement before awkward and less functional "temporary" workarounds become solidified processes. Darg is carrying the ________ phase of the SDLC in his company.

evaluation

During the "discovery" step of appreciative inquiry, participants write action plans and develop implementation strategies.

False

How can managers contribute to change and support reconciliation and social justice in Canada?

by making a point of including new employees

In a survey feedback, employees complete a questionnaire on all of the following topics, except ________.

implementation of changes

Inability to change in accordance with the market trends can cause organizations to go bankrupt.

True

Organizations and their members tend to resist change.

True

Organizations are increasingly adjusting their processes and positioning their products as environmentally friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.

social trends

Organizations strive to develop new products more rapidly and to get them to market more quickly. This is a response to changes in ________.

competition

People are more willing to accept changes if they trust the managers implementing them.

True

Rapid innovation and technological developments have forced companies to broaden their view of competition.

True

Requirments analysis is one of the stages a company should go through when making changes to their information technology tools and processes.

True

Research on organizational change has shown that, to be effective, change should take place as slowly as possible.

False

The balanced scorecard is an employee performance management tool that is frequently used to support organizational change initiatives, including but not limited to technology-based projects.

True

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.

manipulation

The Software Development Lifecycle or SDLC highlights the stages an organization should go through, such as, requirements analysis, design and development, testing, implementation, and evaluation and maintenance.

True

Which of the following statements is true regarding balanced scorecards?

It uses a formal process to take broad strategic corporate objectives and translate them into very specific individual performance goals suited to the worker's job title and responsibilities.

Which of the following steps in Kotter's eight-step plan for implementing change represents the "movement" stage in Lewin's three-step model?

Plan for, create, and reward short-term "wins" that move the organization toward the new vision.

Which of the following ways allow leaders and managers to support change within an organization?

supporting coworkers and colleagues by explaining how embracing the change has helped achieve efficiency

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

coercion

BFBE chapter 6-10

BFBE chapter 6-10

BFBE chapter 11&14

BFBE chapter 11&14

BFOB chapter 1-5

BFOB chapter 1-5

BFOB chapter 6-9,11

BFOB chapter 6-9,11

BFMK chapter 1-11,13-15

Maria · 100問 · 2年前

BFMK chapter 1-11,13-15

BFBC chapter 1, 3-10

BFBC chapter 1, 3-10

BFBC chapter 14

BFBC chapter 14

BFBC 100

BFBC 100

問題一覧

________ occurs when people within organizations use whatever influence they can to taint facts to support their goals and interests.

Politicking

A political map is useful for ________.

selecting which relationships can influence your career

At the organizational level, if Jenn can dismiss, suspend, or demote Colby, assuming Colby values his job, Jenn has ________ power over Colby.

coercive

Employees who self-promote receive lower performance evaluations than employees who ingratiate.

True

Employees with an internal locus of control are more likely to engage in political behaviour.

True

If an individual ________, then he is less likely to engage in illegitimate political behaviour.

has invested a lot in the organization in terms of time and efforts

impression management

Leadership focuses on the ________.

downward influence of a leader on his or her followers

Leadership focuses on the lateral and upward influence patterns.

False

Legitimate power is influence wielded as a result of expertise, special skill, or knowledge.

False

Personal power is based on an individual's position in an organization. It can come from the ability to coerce or reward, or from formal authority.

False

Political behaviours usually ________.

lie outside of an individual's specified job requirements

Power does not require goal compatibility.

True

Rational persuasion is the only power tactic that is effective across all organizational levels.

True

The more organizations use objective criteria in the appraisal, the greater the likelihood that an employee can get away with politicking.

False

The most important factor leading to politics within organizations is the realization that most of the "facts" used to allocate the limited resources are not open to interpretation.

False

Unlike power, leadership requires a significant degree of goal compatibility.

True

Which of the following power tactics involves increasing the target's support by involving him or her in decision making?

consultation

Which of the following skills best represents the ability of people to influence others to enhance their own objectives?

political skill

Which of the following statements is true regarding power?

If A has the capacity to influence the behaviour of B, then A is said to have power over B.

________ conflict supports the goals of the group while ________ conflict hinders group performance.

Functional; dysfunctional

According to the interactionist's perspective, a group that functions without conflict is ________.

static and apathetic

Compared to Japanese negotiators, their American counterparts are less likely to see offers from their counterparts as unfair and to reject them.

False

structure

Distributive bargaining attempts to create a win-win solution for both the parties.

False

During the intentions stage of the conflict process, the parties decide what the conflict is about.

False

distributive bargaining

In a negotiation process, which of the following activities is most likely to be included in the "preparation and planning" step?

determining your best alternative to a negotiated agreement

Groupthink is increased.

Men and women negotiate differently.

False

Process conflict often becomes highly personalized and quickly devolves into relationship conflict.

True

Relationship conflicts, at least in work settings, are almost always dysfunctional.

True

The best alternative to a negotiated agreement (BATNA) determines the conflict-handling technique to be used during the negotiation process.

False

The interactionist view of conflict proposes that all conflicts are good.

False

The potential for conflict increases when too much communication takes place.

True

The traditional view of conflict recognizes that a minimal level of conflict can help keep a group viable, self-critical, and creative.

False

Which of the following is not an individual factor that influences the effectiveness of a negotiator?

age

Which of the following statements is true regarding negotiation that takes place in a collectivist culture?

As compared to individualists, collectivists are less likely to see offers from their counterparts as unfair and to reject them.

Which of the following statements is true regarding task conflicts?

Task conflict among top management teams was positively associated with their performance.

You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed ________.

the interactionist view

Companies with strong cultures excel at implementing radical change.

False

evaluation

During the "discovery" step of appreciative inquiry, participants write action plans and develop implementation strategies.

False

How can managers contribute to change and support reconciliation and social justice in Canada?

by making a point of including new employees

In a survey feedback, employees complete a questionnaire on all of the following topics, except ________.

implementation of changes

Inability to change in accordance with the market trends can cause organizations to go bankrupt.

True

Organizations and their members tend to resist change.

True

social trends

Organizations strive to develop new products more rapidly and to get them to market more quickly. This is a response to changes in ________.

competition

People are more willing to accept changes if they trust the managers implementing them.

True

Rapid innovation and technological developments have forced companies to broaden their view of competition.

True

Requirments analysis is one of the stages a company should go through when making changes to their information technology tools and processes.

True

Research on organizational change has shown that, to be effective, change should take place as slowly as possible.

False

The balanced scorecard is an employee performance management tool that is frequently used to support organizational change initiatives, including but not limited to technology-based projects.

True

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.

manipulation

True

Which of the following statements is true regarding balanced scorecards?

It uses a formal process to take broad strategic corporate objectives and translate them into very specific individual performance goals suited to the worker's job title and responsibilities.

Which of the following steps in Kotter's eight-step plan for implementing change represents the "movement" stage in Lewin's three-step model?

Plan for, create, and reward short-term "wins" that move the organization toward the new vision.

Which of the following ways allow leaders and managers to support change within an organization?

supporting coworkers and colleagues by explaining how embracing the change has helped achieve efficiency

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

coercion