The way you communicate-from the language you speak and the nonverbal signals you send to the way you perceive other people—is not influenced by the culture and environment in which you were raised.

A question-and-answer period after a speech__________

The main idea of a message is___________

In a positive message, the main idea is presented__________

A popular Microblogging tool is___________

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently.

If someone has not responded to repeated messages the direct approach can help get the person's attention.

To plan any message, first analyze the situation by defining your purpose and developing a profile of your audience.

Which of the following is true about ethics:

Which of the following is not a general purpose common to business communications?

Which of the following is an example of a non-verbal difference between people of different cultures:

To be more effective in intercultural conversations:

The three-step oral presentation process is just like the three-step writing process.

Experts advise that bad news for employees be delivered in person whenever possible.

When delivering bad news you have only one goal: to maintain a good image for yourself.

When closing a direct request, you__________

Listening is a far more complex process than most people think, and most of us aren't very good at it.

Efficient business writing should require only one draft before being sent out.

Requests sent to people outside the organization usually__________

Which is not an example of bias-free language?

A typical paragraph contains what basic three elements?

When it comes to blogging for business___________

Which is an example of emphasizing the positive when communicating?

A diverse workforce can hinder business operations because: managing too many viewpoints and ideas is time consuming.

All business communications need to have a serious tone and should use formal style to meet audience expectations.

Cross-functional teams bring together people from different areas-IT, sales, and manufacturing, for example—to create a new product or long-term organizational strategy, or to combine their talents on some other assignment.

Nonverbal signals and cues should match the tone of the situation.

Email can be used for external communication__________

Which statement is false regarding the concept of culture:

Tips to enhance clarity include: impose parallelism, moderate your enthusiasm, and correct dangling modifiers.

Using the "you" attitude is critical to successful business communication. Change this sentence from its original form to reflect the "you" attitude: "To help us process this order, we must ask for another copy of the requisition."

When sending written communication to businesspeople from another culture, what is something you do not want to do:

Coherence within and between paragraphs is achieved through the use of transitional words and phrases.

Which statement is true about credibility:

Today's diverse workforce encompasses a wide range of:

For formal meetings, it's good practice to appoint one person to record the minutes, a summary of the important information presented and the decisions made during a meeting.

Regardless of the format you choose, the items in a list should be parallel.

A neutral lead-in to bad news is called__________

When making a routine request, you begin with__________

When interference in the communication process distorts or obscures the sender's meaning, it is called a:

Speeches and oral presentations are much the same as written messages in that______________

Whatever types of headings you choose, keep them long, and do not use parallel construction as you would for an outline, list, or series of words.

In a formal communication network, downward flow. is when organizational decisions are often made at the top and then flow down to the people who will carry them out.

To engage your audience's attention in your email, you should make it stand out by using different font styles, different font colours, and different colours of background.

Etiquette can be defined as the expected norms of behaviour in a particular situation.

The three-step writing process consists of___________

Committees are formal teams that usually have a short lifespan and are not a permanent part of the organizational structure.

Even if parts of your speech have been downbeat, you should always try to close on a positive note.

A diverse workforce does not give a company a competitive edge.

Information overload is when people receive more information than they can effectively process.

During the first few minutes of your presentation it is vital to___________

Which statement is false about establishing your credibility?

Ethnocentrism is the tendency to judge all other groups according to the standards, behaviours, and customs of one's own group.

Memos are short, printed messages for external audiences.

Assuming that an older colleague will be out of touch with the youth market and thinking that a younger colleague can't be an inspiring leader are examples of:

Making ethical choices across cultures can seem highly complicated, but you can keep your messages ethical by applying the following basic principles:

When writing a claim letter, the best way to begin is_________

Regardless of your specialty, most companies also expect you to be a competent communicator. Which of the following is NOT a communication skill desired by most businesses?

Stereotyping is assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group.

Employees are always at fault when there are performance problems and the employee has not met the proper goals.

When you know your audience will be receptive to your message, use a direct approach.

Psychographics and demographics help in the understanding of audience needs.

Which sentence demonstrates an informal tone?

Cultural competency is defined as:

Communication is the process of transferring information from a sender to a receiver.

To arouse interest at the start of a speech it's important to___________

Cultural pluralism is a negative view of other cultures.

Which is an example of a concrete word?

AIDA stands for__________

Adapting your message to your audience is not always a simple task. Which of the following would you recommend to help someone adapt their message to suit the audience's needs?

Bias-free language avoids words and phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender, race, ethnicity, age, or disability.

It's a great idea to begin your presentation with humour especially if you are speaking to an audience that doesn't share the same language or culture.

If you are writing to someone to request a recommendation letter for a job or scholarship, you should include a copy of your resume.

Credibility is not that important in building relationships with clients.

Dissatisfied customers rarely tell others about their complaints.

Guidelines for successful collaborative writing include: agree on a project goal before you start and clarify individual responsibilities.

Short sentences can be processed quickly and are easier for non-native speakers and translators to interpret.

Enlivening business messages with humour will always please your readers, especially if they don't know you very well.

__________is an advantage of a successful team.

When writing letters to business people in other countries, you should__________.

In a low-context culture such as Canada, the United States, or Germany: people rely more on verbal communication and less on circumstances and cues to convey meaning.

When asking questions in a request message

The correct use of words is critical when composing business messages. Which of the following is false about using words correctly when composing messages?

Conflict in groups is always destructive.

Video podcasts are often call "vidcasts" or "vodcasts".

Corporate culture is the mixture of values, traditions, and habits that give a company its atmosphere and personality.

To overcome audience resistance to your message___________

Constructive feedback:

An attempt to change an audience's attitudes, beliefs, or actions is called_________

When implying bad news

Using white space in a document__________.

In email today, "bcc" means "blind courtesy copy" and the great accessibility feature of this is that a blind recipient who receives this special coded copy will automatically have the email read back to them on their computers.

Teams are often at the core of participative management, the effort to involve employees in the company's decision-making processes.

Having a logical order to your major points isn't necessary.

After writing your first draft of a business message, revise your message by reviewing the content and organization for overall style, structure, and readability.

If you must give an employee a negative performance review, _________

When you prepare a speech or presentation, your first step should be___________

You exchange information with people inside your organization, called external communication, and you exchange information and ideas with others outside your organization, called internal communication.

The point of using the indirect approach (when delivering bad news) is to___________

Which of the following is an example of an effective email subject line?