BFBC 100

100問 • 2年前

Maria

通報

問題一覧

__________is an advantage of a successful team.

Increased diversity of view

A diverse workforce can hinder business operations because: managing too many viewpoints and ideas is time consuming.

false

A diverse workforce does not give a company a competitive edge.

false

A neutral lead-in to bad news is called__________

buffer

A popular Microblogging tool is___________

Twitter

A question-and-answer period after a speech__________

Is a very important part of the presentation

A typical paragraph contains what basic three elements?

topic sentence, support sentences, transitional words and phrases

Adapting your message to your audience is not always a simple task. Which of the following would you recommend to help someone adapt their message to suit the audience's needs?

Both a and b

After writing your first draft of a business message, revise your message by reviewing the content and organization for overall style, structure, and readability.

true

AIDA stands for__________

Attention, interest, desire, action

All business communications need to have a serious tone and should use formal style to meet audience expectations.

false

An attempt to change an audience's attitudes, beliefs, or actions is called_________

Persuasion

Assuming that an older colleague will be out of touch with the youth market and thinking that a younger colleague can't be an inspiring leader are examples of:

stereotyping age groups

Bias-free language avoids words and phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender, race, ethnicity, age, or disability.

true

Coherence within and between paragraphs is achieved through the use of transitional words and phrases.

true

Committees are formal teams that usually have a short lifespan and are not a permanent part of the organizational structure.

false

Communication is the process of transferring information from a sender to a receiver.

true

Conflict in groups is always destructive.

false

Constructive feedback:

focuses on the process and outcomes of communication, not on the people involved

Corporate culture is the mixture of values, traditions, and habits that give a company its atmosphere and personality.

true

Credibility is not that important in building relationships with clients.

false

Cross-functional teams bring together people from different areas-IT, sales, and manufacturing, for example—to create a new product or long-term organizational strategy, or to combine their talents on some other assignment.

true

Cultural competency is defined as:

an appreciation of cultural differences that affect communication and the ability to adjust one's communication style to ensure that efforts to send and receive messages across cultural boundaries are successful.

Cultural pluralism is a negative view of other cultures.

false

Dissatisfied customers rarely tell others about their complaints.

false

During the first few minutes of your presentation it is vital to___________

Establish credibility

Efficient business writing should require only one draft before being sent out.

false

Email can be used for external communication__________

regularly - it is now a primary medium for most companies.

Employees are always at fault when there are performance problems and the employee has not met the proper goals.

false

Enlivening business messages with humour will always please your readers, especially if they don't know you very well.

false

Ethnocentrism is the tendency to judge all other groups according to the standards, behaviours, and customs of one's own group.

true

Etiquette can be defined as the expected norms of behaviour in a particular situation.

true

Even if parts of your speech have been downbeat, you should always try to close on a positive note.

true

Experts advise that bad news for employees be delivered in person whenever possible.

true

For formal meetings, it's good practice to appoint one person to record the minutes, a summary of the important information presented and the decisions made during a meeting.

true

Guidelines for successful collaborative writing include: agree on a project goal before you start and clarify individual responsibilities.

true

Having a logical order to your major points isn't necessary.

false

If someone has not responded to repeated messages the direct approach can help get the person's attention.

true

If you are writing to someone to request a recommendation letter for a job or scholarship, you should include a copy of your resume.

true

If you must give an employee a negative performance review, _________

be objective, fair, and calm

In a formal communication network, downward flow. is when organizational decisions are often made at the top and then flow down to the people who will carry them out.

true

In a low-context culture such as Canada, the United States, or Germany: people rely more on verbal communication and less on circumstances and cues to convey meaning.

all of the above are true

In a positive message, the main idea is presented__________

Right at the beginning of the letter

In email today, "bcc" means "blind courtesy copy" and the great accessibility feature of this is that a blind recipient who receives this special coded copy will automatically have the email read back to them on their computers.

false

Information overload is when people receive more information than they can effectively process.

true

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently.

true

It's a great idea to begin your presentation with humour especially if you are speaking to an audience that doesn't share the same language or culture.

false

Listening is a far more complex process than most people think, and most of us aren't very good at it.

true

Making ethical choices across cultures can seem highly complicated, but you can keep your messages ethical by applying the following basic principles:

Both b and c are correct

Memos are short, printed messages for external audiences.

false

Nonverbal signals and cues should match the tone of the situation.

true

Psychographics and demographics help in the understanding of audience needs.

true

Regardless of the format you choose, the items in a list should be parallel.

true

Regardless of your specialty, most companies also expect you to be a competent communicator. Which of the following is NOT a communication skill desired by most businesses?

communicating forcefully

Requests sent to people outside the organization usually__________

Adopt a more formal tone

Short sentences can be processed quickly and are easier for non-native speakers and translators to interpret.

true

Speeches and oral presentations are much the same as written messages in that______________

They require similar planning

Stereotyping is assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group.

true

Teams are often at the core of participative management, the effort to involve employees in the company's decision-making processes.

true

The correct use of words is critical when composing business messages. Which of the following is false about using words correctly when composing messages?

Excellent grammar intimidates your readers; always write at the level you think they are at

The main idea of a message is___________

a specific statement about the topic of your message.

The point of using the indirect approach (when delivering bad news) is to___________

ease the blow and help readers accept the situation.

The three-step oral presentation process is just like the three-step writing process.

true

The three-step writing process consists of___________

planning, writing, and completing.

The way you communicate-from the language you speak and the nonverbal signals you send to the way you perceive other people—is not influenced by the culture and environment in which you were raised.

false

Tips to enhance clarity include: impose parallelism, moderate your enthusiasm, and correct dangling modifiers.

true

To arouse interest at the start of a speech it's important to___________

give the audience a reason to care and believe their time spent is worthwhile

To be more effective in intercultural conversations:

all of the above

To engage your audience's attention in your email, you should make it stand out by using different font styles, different font colours, and different colours of background.

false

To overcome audience resistance to your message___________

present all sides of the issue before making the case for your position.

To plan any message, first analyze the situation by defining your purpose and developing a profile of your audience.

true

Today's diverse workforce encompasses a wide range of:

All of the above

Using the "you" attitude is critical to successful business communication. Change this sentence from its original form to reflect the "you" attitude: "To help us process this order, we must ask for another copy of the requisition."

So that your order can be filled promptly, please send another copy of the requisition.

Using white space in a document__________.

provides contrast and gives the reader a "brain break"

Video podcasts are often call "vidcasts" or "vodcasts".

true

Whatever types of headings you choose, keep them long, and do not use parallel construction as you would for an outline, list, or series of words.

false

When asking questions in a request message

ask only questions that are central to your main request

When closing a direct request, you__________

give a specific description of what action you expect and include a deadline, if appropriate.

When delivering bad news you have only one goal: to maintain a good image for yourself.

false

When implying bad news

be sure your audience understands the entire message, including the bad news.

When interference in the communication process distorts or obscures the sender's meaning, it is called a:

Communication barrier

When it comes to blogging for business___________

you should apply the three-step writing process as you would for any other business message.

When making a routine request, you begin with__________

A clear statement of the main idea or request

When sending written communication to businesspeople from another culture, what is something you do not want to do:

translate the message into their language before sending using translation software

When writing a claim letter, the best way to begin is_________

Stating the problem in a straightforward manner

When writing letters to business people in other countries, you should__________.

be brief using simple and short paragraphs

When you know your audience will be receptive to your message, use a direct approach.

true

When you prepare a speech or presentation, your first step should be___________

Analyze your situation so you know how to proceed

Which is an example of a concrete word?

Desk

Which is an example of emphasizing the positive when communicating?

The renovations now under way will help us serve you better.

Which is not an example of bias-free language?

Man-kind

Which of the following is an example of a non-verbal difference between people of different cultures:

Greetings & personal space

Which of the following is an example of an effective email subject line?

Website redesign is falling behind schedule.

Which of the following is not a general purpose common to business communications?

to negotiate

Which of the following is true about ethics:

They are the accepted principles of conduct that govern behaviour within a society.

Which sentence demonstrates an informal tone?

Hope you are well as I am sending the info. we discussed last week.

Which statement is false about establishing your credibility?

When delivering a presentation, you should not quote a recognized authority on your subject, unless you know them personally

Which statement is false regarding the concept of culture:

Everyone only belongs to one cultural group, which is the one they are born into.

Which statement is true about credibility:

Credibility is a measure of your believability based on how reliable you are and how much trust you evoke in others.

100

You exchange information with people inside your organization, called external communication, and you exchange information and ideas with others outside your organization, called internal communication.

false

BFBE chapter 6-10

BFBE chapter 6-10

BFBE chapter 11&14

BFBE chapter 11&14

BFOB chapter 1-5

BFOB chapter 1-5

BFOB chapter 6-9,11

BFOB chapter 6-9,11

BFOB chapter 12-14

BFOB chapter 12-14

BFMK chapter 1-11,13-15

Maria · 100問 · 2年前

BFMK chapter 1-11,13-15

BFBC chapter 1, 3-10

BFBC chapter 1, 3-10

BFBC chapter 14

BFBC chapter 14

問題一覧

__________is an advantage of a successful team.

Increased diversity of view

A diverse workforce can hinder business operations because: managing too many viewpoints and ideas is time consuming.

false

A diverse workforce does not give a company a competitive edge.

false

A neutral lead-in to bad news is called__________

buffer

A popular Microblogging tool is___________

Twitter

A question-and-answer period after a speech__________

Is a very important part of the presentation

A typical paragraph contains what basic three elements?

topic sentence, support sentences, transitional words and phrases

Adapting your message to your audience is not always a simple task. Which of the following would you recommend to help someone adapt their message to suit the audience's needs?

Both a and b

After writing your first draft of a business message, revise your message by reviewing the content and organization for overall style, structure, and readability.

true

AIDA stands for__________

Attention, interest, desire, action

All business communications need to have a serious tone and should use formal style to meet audience expectations.

false

An attempt to change an audience's attitudes, beliefs, or actions is called_________

Persuasion

Assuming that an older colleague will be out of touch with the youth market and thinking that a younger colleague can't be an inspiring leader are examples of:

stereotyping age groups

Bias-free language avoids words and phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender, race, ethnicity, age, or disability.

true

Coherence within and between paragraphs is achieved through the use of transitional words and phrases.

true

Committees are formal teams that usually have a short lifespan and are not a permanent part of the organizational structure.

false

Communication is the process of transferring information from a sender to a receiver.

true

Conflict in groups is always destructive.

false

Constructive feedback:

focuses on the process and outcomes of communication, not on the people involved

Corporate culture is the mixture of values, traditions, and habits that give a company its atmosphere and personality.

true

Credibility is not that important in building relationships with clients.

false

true

Cultural competency is defined as:

Cultural pluralism is a negative view of other cultures.

false

Dissatisfied customers rarely tell others about their complaints.

false

During the first few minutes of your presentation it is vital to___________

Establish credibility

Efficient business writing should require only one draft before being sent out.

false

Email can be used for external communication__________

regularly - it is now a primary medium for most companies.

Employees are always at fault when there are performance problems and the employee has not met the proper goals.

false

Enlivening business messages with humour will always please your readers, especially if they don't know you very well.

false

Ethnocentrism is the tendency to judge all other groups according to the standards, behaviours, and customs of one's own group.

true

Etiquette can be defined as the expected norms of behaviour in a particular situation.

true

Even if parts of your speech have been downbeat, you should always try to close on a positive note.

true

Experts advise that bad news for employees be delivered in person whenever possible.

true

For formal meetings, it's good practice to appoint one person to record the minutes, a summary of the important information presented and the decisions made during a meeting.

true

Guidelines for successful collaborative writing include: agree on a project goal before you start and clarify individual responsibilities.

true

Having a logical order to your major points isn't necessary.

false

If someone has not responded to repeated messages the direct approach can help get the person's attention.

true

If you are writing to someone to request a recommendation letter for a job or scholarship, you should include a copy of your resume.

true

If you must give an employee a negative performance review, _________

be objective, fair, and calm

In a formal communication network, downward flow. is when organizational decisions are often made at the top and then flow down to the people who will carry them out.

true

In a low-context culture such as Canada, the United States, or Germany: people rely more on verbal communication and less on circumstances and cues to convey meaning.

all of the above are true

In a positive message, the main idea is presented__________

Right at the beginning of the letter

false

Information overload is when people receive more information than they can effectively process.

true

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently.

true

It's a great idea to begin your presentation with humour especially if you are speaking to an audience that doesn't share the same language or culture.

false

Listening is a far more complex process than most people think, and most of us aren't very good at it.

true

Making ethical choices across cultures can seem highly complicated, but you can keep your messages ethical by applying the following basic principles:

Both b and c are correct

Memos are short, printed messages for external audiences.

false

Nonverbal signals and cues should match the tone of the situation.

true

Psychographics and demographics help in the understanding of audience needs.

true

Regardless of the format you choose, the items in a list should be parallel.

true

Regardless of your specialty, most companies also expect you to be a competent communicator. Which of the following is NOT a communication skill desired by most businesses?

communicating forcefully

Requests sent to people outside the organization usually__________

Adopt a more formal tone

Short sentences can be processed quickly and are easier for non-native speakers and translators to interpret.

true

Speeches and oral presentations are much the same as written messages in that______________

They require similar planning

Stereotyping is assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group.

true

Teams are often at the core of participative management, the effort to involve employees in the company's decision-making processes.

true

The correct use of words is critical when composing business messages. Which of the following is false about using words correctly when composing messages?

Excellent grammar intimidates your readers; always write at the level you think they are at

The main idea of a message is___________

a specific statement about the topic of your message.

The point of using the indirect approach (when delivering bad news) is to___________

ease the blow and help readers accept the situation.

The three-step oral presentation process is just like the three-step writing process.

true

The three-step writing process consists of___________

planning, writing, and completing.

false

Tips to enhance clarity include: impose parallelism, moderate your enthusiasm, and correct dangling modifiers.

true

To arouse interest at the start of a speech it's important to___________

give the audience a reason to care and believe their time spent is worthwhile

To be more effective in intercultural conversations:

all of the above

To engage your audience's attention in your email, you should make it stand out by using different font styles, different font colours, and different colours of background.

false

To overcome audience resistance to your message___________

present all sides of the issue before making the case for your position.

To plan any message, first analyze the situation by defining your purpose and developing a profile of your audience.

true

Today's diverse workforce encompasses a wide range of:

All of the above

So that your order can be filled promptly, please send another copy of the requisition.

Using white space in a document__________.

provides contrast and gives the reader a "brain break"

Video podcasts are often call "vidcasts" or "vodcasts".

true

Whatever types of headings you choose, keep them long, and do not use parallel construction as you would for an outline, list, or series of words.

false

When asking questions in a request message

ask only questions that are central to your main request

When closing a direct request, you__________

give a specific description of what action you expect and include a deadline, if appropriate.

When delivering bad news you have only one goal: to maintain a good image for yourself.

false

When implying bad news

be sure your audience understands the entire message, including the bad news.

When interference in the communication process distorts or obscures the sender's meaning, it is called a:

Communication barrier

When it comes to blogging for business___________

you should apply the three-step writing process as you would for any other business message.

When making a routine request, you begin with__________

A clear statement of the main idea or request

When sending written communication to businesspeople from another culture, what is something you do not want to do:

translate the message into their language before sending using translation software

When writing a claim letter, the best way to begin is_________

Stating the problem in a straightforward manner

When writing letters to business people in other countries, you should__________.

be brief using simple and short paragraphs

When you know your audience will be receptive to your message, use a direct approach.

true

When you prepare a speech or presentation, your first step should be___________

Analyze your situation so you know how to proceed

Which is an example of a concrete word?

Desk

Which is an example of emphasizing the positive when communicating?

The renovations now under way will help us serve you better.

Which is not an example of bias-free language?

Man-kind

Which of the following is an example of a non-verbal difference between people of different cultures:

Greetings & personal space

Which of the following is an example of an effective email subject line?

Website redesign is falling behind schedule.

Which of the following is not a general purpose common to business communications?

to negotiate

Which of the following is true about ethics:

They are the accepted principles of conduct that govern behaviour within a society.

Which sentence demonstrates an informal tone?

Hope you are well as I am sending the info. we discussed last week.

Which statement is false about establishing your credibility?

When delivering a presentation, you should not quote a recognized authority on your subject, unless you know them personally

Which statement is false regarding the concept of culture:

Everyone only belongs to one cultural group, which is the one they are born into.

Which statement is true about credibility:

Credibility is a measure of your believability based on how reliable you are and how much trust you evoke in others.

100

false