__________is an advantage of a successful team.

A diverse workforce can hinder business operations because: managing too many viewpoints and ideas is time consuming.

A diverse workforce does not give a company a competitive edge.

A neutral lead-in to bad news is called__________

A popular Microblogging tool is___________

A question-and-answer period after a speech__________

A typical paragraph contains what basic three elements?

Adapting your message to your audience is not always a simple task. Which of the following would you recommend to help someone adapt their message to suit the audience's needs?

After writing your first draft of a business message, revise your message by reviewing the content and organization for overall style, structure, and readability.

AIDA stands for__________

All business communications need to have a serious tone and should use formal style to meet audience expectations.

An attempt to change an audience's attitudes, beliefs, or actions is called_________

Assuming that an older colleague will be out of touch with the youth market and thinking that a younger colleague can't be an inspiring leader are examples of:

Bias-free language avoids words and phrases that unfairly and even unethically categorize or stigmatize people in ways related to gender, race, ethnicity, age, or disability.

Coherence within and between paragraphs is achieved through the use of transitional words and phrases.

Committees are formal teams that usually have a short lifespan and are not a permanent part of the organizational structure.

Communication is the process of transferring information from a sender to a receiver.

Conflict in groups is always destructive.

Constructive feedback:

Corporate culture is the mixture of values, traditions, and habits that give a company its atmosphere and personality.

Credibility is not that important in building relationships with clients.

Cross-functional teams bring together people from different areas-IT, sales, and manufacturing, for example—to create a new product or long-term organizational strategy, or to combine their talents on some other assignment.

Cultural competency is defined as:

Cultural pluralism is a negative view of other cultures.

Dissatisfied customers rarely tell others about their complaints.

During the first few minutes of your presentation it is vital to___________

Efficient business writing should require only one draft before being sent out.

Email can be used for external communication__________

Employees are always at fault when there are performance problems and the employee has not met the proper goals.

Enlivening business messages with humour will always please your readers, especially if they don't know you very well.

Ethnocentrism is the tendency to judge all other groups according to the standards, behaviours, and customs of one's own group.

Etiquette can be defined as the expected norms of behaviour in a particular situation.

Even if parts of your speech have been downbeat, you should always try to close on a positive note.

Experts advise that bad news for employees be delivered in person whenever possible.

For formal meetings, it's good practice to appoint one person to record the minutes, a summary of the important information presented and the decisions made during a meeting.

Guidelines for successful collaborative writing include: agree on a project goal before you start and clarify individual responsibilities.

Having a logical order to your major points isn't necessary.

If someone has not responded to repeated messages the direct approach can help get the person's attention.

If you are writing to someone to request a recommendation letter for a job or scholarship, you should include a copy of your resume.

If you must give an employee a negative performance review, _________

In a formal communication network, downward flow. is when organizational decisions are often made at the top and then flow down to the people who will carry them out.

In a low-context culture such as Canada, the United States, or Germany: people rely more on verbal communication and less on circumstances and cues to convey meaning.

In a positive message, the main idea is presented__________

In email today, "bcc" means "blind courtesy copy" and the great accessibility feature of this is that a blind recipient who receives this special coded copy will automatically have the email read back to them on their computers.

Information overload is when people receive more information than they can effectively process.

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently.

It's a great idea to begin your presentation with humour especially if you are speaking to an audience that doesn't share the same language or culture.

Listening is a far more complex process than most people think, and most of us aren't very good at it.

Making ethical choices across cultures can seem highly complicated, but you can keep your messages ethical by applying the following basic principles:

Memos are short, printed messages for external audiences.

Nonverbal signals and cues should match the tone of the situation.

Psychographics and demographics help in the understanding of audience needs.

Regardless of the format you choose, the items in a list should be parallel.

Regardless of your specialty, most companies also expect you to be a competent communicator. Which of the following is NOT a communication skill desired by most businesses?

Requests sent to people outside the organization usually__________

Short sentences can be processed quickly and are easier for non-native speakers and translators to interpret.

Speeches and oral presentations are much the same as written messages in that______________

Stereotyping is assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group.

Teams are often at the core of participative management, the effort to involve employees in the company's decision-making processes.

The correct use of words is critical when composing business messages. Which of the following is false about using words correctly when composing messages?

The main idea of a message is___________

The point of using the indirect approach (when delivering bad news) is to___________

The three-step oral presentation process is just like the three-step writing process.

The three-step writing process consists of___________

The way you communicate-from the language you speak and the nonverbal signals you send to the way you perceive other people—is not influenced by the culture and environment in which you were raised.

Tips to enhance clarity include: impose parallelism, moderate your enthusiasm, and correct dangling modifiers.

To arouse interest at the start of a speech it's important to___________

To be more effective in intercultural conversations:

To engage your audience's attention in your email, you should make it stand out by using different font styles, different font colours, and different colours of background.

To overcome audience resistance to your message___________

To plan any message, first analyze the situation by defining your purpose and developing a profile of your audience.

Today's diverse workforce encompasses a wide range of:

Using the "you" attitude is critical to successful business communication. Change this sentence from its original form to reflect the "you" attitude: "To help us process this order, we must ask for another copy of the requisition."

Using white space in a document__________.

Video podcasts are often call "vidcasts" or "vodcasts".

Whatever types of headings you choose, keep them long, and do not use parallel construction as you would for an outline, list, or series of words.

When asking questions in a request message

When closing a direct request, you__________

When delivering bad news you have only one goal: to maintain a good image for yourself.

When implying bad news

When interference in the communication process distorts or obscures the sender's meaning, it is called a:

When it comes to blogging for business___________

When making a routine request, you begin with__________

When sending written communication to businesspeople from another culture, what is something you do not want to do:

When writing a claim letter, the best way to begin is_________

When writing letters to business people in other countries, you should__________.

When you know your audience will be receptive to your message, use a direct approach.

When you prepare a speech or presentation, your first step should be___________

Which is an example of a concrete word?

Which is an example of emphasizing the positive when communicating?

Which is not an example of bias-free language?

Which of the following is an example of a non-verbal difference between people of different cultures:

Which of the following is an example of an effective email subject line?

Which of the following is not a general purpose common to business communications?

Which of the following is true about ethics:

Which sentence demonstrates an informal tone?

Which statement is false about establishing your credibility?

Which statement is false regarding the concept of culture:

Which statement is true about credibility:

You exchange information with people inside your organization, called external communication, and you exchange information and ideas with others outside your organization, called internal communication.