________ is the study of the impact that individuals, groups, and structures have on behaviour within organizations.

Anthropology has helped us understand differences in values and attitudes between people in different countries.

As the world has become more global, managers have to become capable of working with people from different cultures.

Behaviour is generally unpredictable, and the systematic study of behaviour is a means to making reasonably accurate predictions.

Conflict and power have been major topics of concern for social psychologists.

Ethical dilemmas are situations in which employees are required to identify right and wrong conduct.

In good economic conditions, understanding how to reward, satisfy, and retain employees is at a premium, however, in bad times, issues like stress, decision making, and coping come to the fore.

Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient writer who has had high sales results with her last three clients' products. Janet's management style is based on ________.

OB researchers cannot offer reasonably accurate explanations of human behaviour since people act very differently in similar situations.

Organizational behaviour is a field of study that helps in measuring, understanding, and changing attitudes; identifying communication patterns; and building trust. It has made important contributions to the study of group behaviour, power, and conflict.

Timothy works with people of various nationalities and faiths. How can he effectively manage people from different cultures?

What are the three primary determinants of behaviour in organizations?

What psychology is to the group, sociology is to the individual.

Which of the following does not bring opportunities for managers to use OB concepts?

Which of the following problems would an OB study be least likely to focus on?

Which of the following represents a typical organizational response to economic pressures?

Which of the following statements is not true about workforce diversity?

Which of the following terms means looking at relationships, attempting to attribute causes and effects, and basing conclusions on scientific evidence?

Workforce diversity is a topic dealing with how organizations are becoming more homogeneous in terms of gender, race, and ethnicity.

You are bringing together faculty from different behavioural disciplines to author a new textbook in organizational behaviour. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member should furnish information about personality, learning, and motivation?

A positive culture recognizes the difference between ________.

A strong culture creates an internal climate of high behavioural control.

A strong culture tends to be a liability for an organization when its environment is undergoing rapid change.

A strong culture tends to reduce employee turnover.

Aggressiveness is one of the seven primary characteristics that capture the essence of an organization's culture. It indicates the degree to which employees are encouraged to be innovative and take risks.

Alessio's boss doesn't care whether Alessio works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture best describes this aspect of Alessio's job?

Attention to detail indicates the degree to which management focuses on results or outcomes rather than on the techniques and processes used to achieve them.

Barbara is the lead editor for a small, city newspaper. One of her advertising sales representatives, Mathew, is pulling in a lot of restaurant clients. Barbara realizes that Mathew is quite knowledgeable about food and speaks quite elegantly while describing different dishes. She has offered Mathew an opportunity to write a weekly restaurant review. Mathew is very happy with his new job role. Which aspect of creating a positive organization is being utilized by Barbara?

In virtual organizations, it is difficult to establish a common set of norms.

Janice works for a pet store where everyone is committed to the happiness of the animals. Often employees, bosses and hourly workers alike, come into the store "off the clock" and spend time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her coworkers inspires Janice to do her best. Based on this information, we can say that Janice is experiencing the effects of ________.

One of the misgivings about managers offering employees praise for good work is that ________.

Organizational culture refers to a system of shared meaning held by members that distinguishes the organization from other organizations.

Subcultures act to undermine the dominant culture.

The current trend of decentralizing organizations makes culture ________.

The lack of frequent face-to-face contact in virtual organizations makes establishing a common set of norms very difficult.

The management wants to demonstrate support for the differences new employees bring to the workplace, but newcomers who wish to fit in must accept the organization's core culture. Which dysfunctional aspect of culture is indicated in the above dilemma?

Today's trend toward decentralized organizations makes it easier to establish a strong culture.

Trends Inc. is an apparel company. To keep up with the latest changes in the fashion industry, the company has to come up with innovative designs and follow strict timelines. The culture of the company values aggressiveness, innovation, and risk taking. The members of the organization accept these cultural values. They know exactly what is expected of them and these expectations go a long way in shaping their behaviour. In addition to this, the culture of the marketing department is outcome oriented and the finance department emphasizes attention to detail. These characteristics express the company's ________.

Which of the following is most likely to result from a strong organizational culture?

Which of the following statements distinguishes between organizational culture and job satisfaction?

________ defines the jokes or negative stereotypes; sometimes the result of jokes taken too far.

All forms of unfair discrimination can be observed and rooted out in an organizational setup.

All of the following describe the benefits of effective diversity management except ________.

All of the following efforts could enhance workplace diversity except ________.

Carol is over 55 years of age and is targeted for layoff because she is highly paid and has lucrative benefits. Which of the following terms explains what she has been subjected to?

Differences in characteristics like education, ethnicity, regional background, and gender form part of ________.

Differences in characteristics like education, financial status, ethnicity, regional background, and gender constitute surface-level diversity.

Effective diversity management means working to eliminate diversity from organizational culture.

Federal law does not prohibit discrimination against employees based on sexual orientation.

How can individuals avoid inadvertently behaving in discriminatory ways?

Intimidation and discounting are forms of discrimination.

Jared was raised on a cattle farm and currently works as a civil engineer. When Jared recently represented his company at a formal dinner, his supervisor was surprised to see Jared wearing an expensive suit with cowboy boots. Jared's boots would be an example of his ________.

Martha claims that she has been assigned marginal job roles or light workloads that do not lead to promotion. Which of the following terms accurately explains the type of discrimination she has been subjected to?

Organizations that provide diversity training are more likely to have women and minorities in upper management positions when compared with organizations that did not provide diversity training.

Research findings show that men and women may be offered a similar number of developmental experiences, but females are less likely to be assigned challenging positions by men.

Research shows the positive correlation between employees' age and absenteeism.

Which of the following is not an example of common accommodations for physical disabilities?

Which of the following statements represents findings from studies of the age-turnover relationship?

With the changing nature of work suggesting the increasing importance of intellectual abilities for many jobs, the value of physical abilities is reducing.

Younger workers are more likely than older workers to quit their job.

According to the affective events theory, work environment creates work events that can be hassles, such as ________.

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

Ayesha is spending the summer working as an intern writing copy for a local firm. Today Ayesha's senior editor sent back some of Ayesha's work covered in red ink corrections. Up until now, all of Ayesha's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which component of an attitude is not represented in the previous scenario?

Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________.

Emotions are ________.

Evidence suggests that employees in Eastern cultures have higher levels of job satisfaction than those in Western cultures.

Job involvement refers to an individual's general attitude toward his or her job.

Moods are more action oriented in nature than emotions.

Rahael's team was recently responsible for missing a major sales goal. According to the affective events theory, which of the following is most likely to occur?

Ramiro has been a forklift driver for the local grocery store for six years. He earns $32,000 a year. He works with a nice crew. He plays softball with his coworkers on the weekends. They also volunteer together at the local food bank during the holidays, and socialize with their families at summer picnics. Ramiro is highly satisfied with his job. Which of the following is the most probable cause of Ramiro's high job satisfaction?

Rewards can offset dissonance.

Stress is associated with ________ and ________.

The emotional or feeling component of a person's attitude is called ________.

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

The intent to act in a certain way is the affective component of an attitude.

The less control people have over the pace of their work, the greater the stress and dissatisfaction.

The more specific the attitude and the more specific the behaviour, the stronger the link between the two.

There are three components of an attitude: cognition, affect, and behaviour.

Which of the following is an example of an affective attitude?

Which of the following stressors is likely to produce less strain than the other stressors?

"Instrumental values" refers to desirable end-states, i.e., the goals a person would like to achieve during his lifetime.

According to Hofstede's framework, individualism describes the degree to which people in a country accept that power in institutions and organizations is distributed unequally.

According to John Holland's personality-job fit theory, individuals belonging to the "realistic" type prefer rule-regulated, orderly, and unambiguous activities.

According to the Big Five Model, a person who scores low on the openness to experience dimension tends to be nervous, anxious, depressed, and insecure.

According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging to the "________" type are practical and prefer routine and order.

According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging to the "feeling" type are flexible and spontaneous.

High self-monitoring managers are less likely to occupy central positions in an organization than low self-monitoring managers.

Janet keeps emotional distance from her coworkers and believes that the ends can justify the means. Janet would rate high in Machiavellianism.

Lydia works as a 911 operator. Her job strength is dictated most likely by ________.

Personality appears to be a result of both hereditary and environmental factors but research has tended to support the importance of the environment over heredity.

The openness to experience dimension of the Big Five Model captures our comfort level with relationships.

Values tend to be stable and enduring.

What does the Myers-Briggs Type Indicator classification of "E or I" stand for?

Which of the following frameworks has cast personality traits as motivations?

Which of the following is not one of the five factors included in the Big Five Model?

Which of the following personality traits indicates the degree to which a person is unemotional and pragmatic and believes that ends can justify means?

Which of the following statements is not true regarding values?

Which of the following statements is true about personality?

Which of the following terms describes basic convictions that "a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite mode of conduct"?

You have decided to use Holland's Typology of Personality and Congruent Occupations to help your friends recognize which jobs they would be well-suited for. Monica is shy, stable, and persistent. Neil is ambitious and energetic and likes to dominate conversations. Aleena is idealistic, impractical, and very imaginative. Walter is efficient and practical, but he lacks imagination and tends to be inflexible. Mehrdad is analytical, independent, and an original thinker. According to Holland's Typology, Monica's personality type is "________."