BFBC chapter 1, 3-10

100問 • 2年前

Maria

通報

問題一覧

A flatter organizational structure ________

decreases the chance of misunderstandings occurring.

An example of downward communication flow is ________

a sales manager giving instructions to a salesperson.

Collaborative writing involves many people and the usual outcome is a document that is inferior to one that would have been produced by a single individual.

False

Communication is considered effective when ________.

receiver understands the message and responds.

Constructive feedback focuses on the process and not the outcomes of communication.

False

During the reinforcement phase of group development, members ________

are given their assignments for carrying out the group's decisions.

Inappropriate web surfing while at work can leave employers open to lawsuits for sexual harassment if inappropriate images are displayed.

True

Information has become one of the most important resources in business today.

True

Making eye contact with someone over the speaker's shoulder can interrupt a speaker and hinder listening for everyone.

True

The best way to handle an emotional reaction in a business setting is to ________

express understanding.

The final link in the communication process is ________.

giving feedback to the sender.

The goal of empathic listening is to solve the speaker's problem.

False

The more your audience members share your experiences—personal, professional, and cultural—the more likely they are to extract the same meanings that you encode in your messages.

True

The one aspect of nonverbal communication that you have little or no control over is your personal appearance.

False

To make your business messages more effective you should ________.

give facts not impressions.

Until roles and status have stabilized on a team, it may have trouble accomplishing its goals.

True

Unwritten rules that govern the behaviour of group members are referred to as ________

group norms.

When conducting a meeting, ________

be sure to follow the agenda.

When people must choose between conflicting loyalties and weigh difficult trade-offs, they are facing an ethical lapse.

False

Which of the following is NOT a characteristic of effective teams?

decision making is done by the team leaders

A good way to test the thoroughness of your message is to use the journalistic approach: asking yourself whether you have covered the who, what, where, why, and how.

True

A more extreme reaction than ethnocentrism to people in groups is ________

xenophobia.

A written message is preferable to an oral one when ________

the audience is large and geographically dispersed.

Avoid cultural blunders by recognizing and accommodating six main types of cultural differences: contextual, legal and ethical, social, nonverbal, gender, and ________

age.

Because Canada and Germany have such high-context cultures, they rely heavily on verbal communication and less on implied meaning.

False

If you don't have the time or the opportunity to learn a new language, learning just a few common phrases is considered insulting in most cultures.

False

In any kind of business communication, it's best to emphasize the points that you think will have the most impact on your audience.

True

In general, when writing to someone in another country, Canadian businesspeople should be a bit more formal than they would be otherwise.

True

Negotiators from high-context cultures ________

prefer to make their deals slowly, after building relationships.

People from Canada and the United Kingdom rarely misunderstand each other because they speak the same language.

False

Successful intercultural communication can ________

require modification of personal communication habits.

The direct approach is used for short messages, such as memos and letters; the indirect approach is used for long messages, such as reports and proposals.

False

The last step in the three-step writing process consists of ________

completing.

To overcome ethnocentrism, you should ignore the differences between another person's culture and your own.

False

Whatever the length of your message, ________

the number of support points should be limited to about six.

When allocating your time among the three stages of the writing process, you should use about a fourth of the time for planning, half the time for writing, and a quarter of the time for completing.

False

When preparing to organize a message, you begin with ________

the main idea.

When sending written communication to businesspeople from another culture ________

use transitional elements.

When you are preparing a long and complex message, an outline is indispensable.

True

Which of the following is an example of a message topic?

"Funding for research and development."

A complex sentence is one characterized by ________

an independent clause and one or more dependent clauses related to it.

A spellchecker ________

compares your document with an electronic dictionary.

Abstract words should be completely avoided in business writing.

False

Audiences view most incoming messages with "What's in it for me?" attitude.

True

Errors in grammar or language usage ________

lead to loss of credibility with audiences.

Headings and subheadings serve these important functions: ________

organization, attention, connection.

If you start a sentence with an indefinite pronoun, chances are the sentence can be shortened.

True

In general, you need to use more tact and diplomacy in oral communication than in written communication.

False

Plain English is a style of writing used primarily for communicating to those for whom English is a second language.

False

Revising messages improves their quality and, for a communicator, this is important because readers equate quality of writing with the quality of such skills as ________

decision making.

Short sentences are best for ________

emphasizing important information.

The appearance of your document is not really very important because it is the content that solely indicates your professionalism and ability to state your message.

False

To add interest to your message, it is a good idea to vary the margins, typeface, type size, and spacing.

False

To communicate credibility to your audience, you ________

show that you are confident and that you believe in yourself and in your message.

Using company document templates ensures a consistent look and feel for all print and online company documents.

True

Which of the following is least likely to improve the readability of your work?

short abbreviations

Which of the following sentences contains a camouflaged verb?

"It is John's recommendation that she be hired."

While restraint is important in conveying your message without too much enthusiasm, it is important, in the design of your documents, to make them as interesting as possible with lots of highlighting, a variety of different fonts, and lots of imagery.

False

Words such as "nevertheless," "however," "but," and "therefore" ________

are useful for making transitions.

Your audience's belief in your competence and integrity is not important; it's the content of your message that counts.

False

Because requests for references are so common there is little reason to contact your references ahead of time to tell them that they may be contacted.

False

Condolence messages should ________

keep reminiscences brief.

Drawbacks of IM include the ________

challenge of logging messages for later review and archiving.

If you are requesting a recommendation letter for a job or scholarship, you might refresh the recipient's memory by including a copy of your updated résumé.

True

In cases when your company has made a mistake you must never empathize with the customer for the inconvenience because when it comes to taking sides, you must always be on the side of your company.

False

Many businesses are replacing email with instant messaging and other tools that provide better support for instant communication.

True

News releases for external audiences are successful when ________

the information is uncluttered, newsworthy and relevant.

One of the greatest drawbacks of using podcasts in business is the ________

challenge of scanning back and forth to find specific parts of the message.

Orientations indicate where key points of information are located without giving the audience the key points specifically.

True

Tutorials are part of the community nature of social media and share how-to advice and information.

True

When it comes to legal issues, ________

email and other electronic documents have the same weight as printed ones.

When making a claim against a company it is important that you somehow express your anger and frustration so that the company knows that you are serious.

False

When making a direct request, you should state what you want in the first sentence or two and then follow with an explanation.

True

When making good news announcements within the company ________

the body of the message should explain all necessary details.

When sending a goodwill message ________

use congratulatory messages to build goodwill with clients and colleagues.

When writing content for social media remember that while it is effective as a form of conversation, as a business communication tool it mostly is used for delivering a sales pitch or strong promotional information.

False

When writing informative messages to your company's employees ________

begin by stating the purpose of the message immediately.

When you need a permanent, unchangeable, or secure record, it is always best to use a secure digital transmission rather than a printed letter or memo.

False

When you want your message to stand out amidst the flood of electronic messages your audience receives, you should ________

consider sending a printed message.

Which of the following is an example of an effective email subject line?

Website redesign falling behind schedule

According to businesspeople, ethical persuasive messages influence audience members by providing information and aiding understanding.

True

An ethical persuasive argument ________

aligns the sender's benefits with the audience's benefits

An important goal of any performance evaluation is giving the employee a plan of action for improving his or her performance.

True

If price is one of your strong selling points, you ________

emphasize it in the opening of the sales letter.

If the audience for your sales letter promoting a new security system is made up of affluent suburbanites, the consumer benefit you would most want to emphasize in your letter is ________

the reliability of the system when protecting the consumer's property.

If the intended recipient of the negative message has an emotional investment in the situation and is expected to have an emotional reaction to the bad news then it is important to use the direct approach to deliver the bad news.

False

If you are a company executive, then it is not important to establish your credibility further in delivering bad news to any audience.

False

If you expect a resistant audience, you should be careful to present all sides of an issue before making the case for your own argument.

True

In the reasons section of a bad-news message, you ________

convince your audience that your decision is justified.

Instead of beginning your message with a blunt "no," you can use ________

an indirect approach.

Once the medium has been selected for a persuasive message you can be sure that ________

some members of the audience might prefer different media.

Reporting poor business practices or unethical behaviour in the workplace is considered ________

whistleblowing.

The best way to handle objections to sales messages is to wait until they appear and then address them; this way you don't waste time and energy worrying about what might happen.

False

The key to successful communication in a crisis situation is to ________

specify who is authorized to speak for the company.

The purpose of the desire section of a persuasive letter is to reduce resistance by identifying and answering in advance any questions the audience might have.

True

The sender's authority in an organization has nothing to do with choosing the direct or the indirect approach. The approach used, depends on the audience.

False

When delivering bad news, wording such as "We must turn down," "Much as I would like to," and "We cannot afford to" ________

is likely to cause pain and anger in the reader.

When refusing routine requests, it's a good idea to offer alternative ideas if you can.

True

When writing persuasive messages, one way to avoid faulty logic is to ________

avoid hasty generalizations.

100

Whether you use a direct or an indirect message to deliver bad news, it is important to announce the news the exact same way to both internal and external stakeholders because it is fairer that way.

False

BFBE chapter 6-10

BFBE chapter 6-10

BFBE chapter 11&14

BFBE chapter 11&14

BFOB chapter 1-5

BFOB chapter 1-5

BFOB chapter 6-9,11

BFOB chapter 6-9,11

BFOB chapter 12-14

BFOB chapter 12-14

BFMK chapter 1-11,13-15

Maria · 100問 · 2年前

BFMK chapter 1-11,13-15

BFBC chapter 14

BFBC chapter 14

BFBC 100

BFBC 100

問題一覧

A flatter organizational structure ________

decreases the chance of misunderstandings occurring.

An example of downward communication flow is ________

a sales manager giving instructions to a salesperson.

Collaborative writing involves many people and the usual outcome is a document that is inferior to one that would have been produced by a single individual.

False

Communication is considered effective when ________.

receiver understands the message and responds.

Constructive feedback focuses on the process and not the outcomes of communication.

False

During the reinforcement phase of group development, members ________

are given their assignments for carrying out the group's decisions.

Inappropriate web surfing while at work can leave employers open to lawsuits for sexual harassment if inappropriate images are displayed.

True

Information has become one of the most important resources in business today.

True

Making eye contact with someone over the speaker's shoulder can interrupt a speaker and hinder listening for everyone.

True

The best way to handle an emotional reaction in a business setting is to ________

express understanding.

The final link in the communication process is ________.

giving feedback to the sender.

The goal of empathic listening is to solve the speaker's problem.

False

The more your audience members share your experiences—personal, professional, and cultural—the more likely they are to extract the same meanings that you encode in your messages.

True

The one aspect of nonverbal communication that you have little or no control over is your personal appearance.

False

To make your business messages more effective you should ________.

give facts not impressions.

Until roles and status have stabilized on a team, it may have trouble accomplishing its goals.

True

Unwritten rules that govern the behaviour of group members are referred to as ________

group norms.

When conducting a meeting, ________

be sure to follow the agenda.

When people must choose between conflicting loyalties and weigh difficult trade-offs, they are facing an ethical lapse.

False

Which of the following is NOT a characteristic of effective teams?

decision making is done by the team leaders

A good way to test the thoroughness of your message is to use the journalistic approach: asking yourself whether you have covered the who, what, where, why, and how.

True

A more extreme reaction than ethnocentrism to people in groups is ________

xenophobia.

A written message is preferable to an oral one when ________

the audience is large and geographically dispersed.

Avoid cultural blunders by recognizing and accommodating six main types of cultural differences: contextual, legal and ethical, social, nonverbal, gender, and ________

age.

Because Canada and Germany have such high-context cultures, they rely heavily on verbal communication and less on implied meaning.

False

If you don't have the time or the opportunity to learn a new language, learning just a few common phrases is considered insulting in most cultures.

False

In any kind of business communication, it's best to emphasize the points that you think will have the most impact on your audience.

True

In general, when writing to someone in another country, Canadian businesspeople should be a bit more formal than they would be otherwise.

True

Negotiators from high-context cultures ________

prefer to make their deals slowly, after building relationships.

People from Canada and the United Kingdom rarely misunderstand each other because they speak the same language.

False

Successful intercultural communication can ________

require modification of personal communication habits.

The direct approach is used for short messages, such as memos and letters; the indirect approach is used for long messages, such as reports and proposals.

False

The last step in the three-step writing process consists of ________

completing.

To overcome ethnocentrism, you should ignore the differences between another person's culture and your own.

False

Whatever the length of your message, ________

the number of support points should be limited to about six.

When allocating your time among the three stages of the writing process, you should use about a fourth of the time for planning, half the time for writing, and a quarter of the time for completing.

False

When preparing to organize a message, you begin with ________

the main idea.

When sending written communication to businesspeople from another culture ________

use transitional elements.

When you are preparing a long and complex message, an outline is indispensable.

True

Which of the following is an example of a message topic?

"Funding for research and development."

A complex sentence is one characterized by ________

an independent clause and one or more dependent clauses related to it.

A spellchecker ________

compares your document with an electronic dictionary.

Abstract words should be completely avoided in business writing.

False

Audiences view most incoming messages with "What's in it for me?" attitude.

True

Errors in grammar or language usage ________

lead to loss of credibility with audiences.

Headings and subheadings serve these important functions: ________

organization, attention, connection.

If you start a sentence with an indefinite pronoun, chances are the sentence can be shortened.

True

In general, you need to use more tact and diplomacy in oral communication than in written communication.

False

Plain English is a style of writing used primarily for communicating to those for whom English is a second language.

False

Revising messages improves their quality and, for a communicator, this is important because readers equate quality of writing with the quality of such skills as ________

decision making.

Short sentences are best for ________

emphasizing important information.

The appearance of your document is not really very important because it is the content that solely indicates your professionalism and ability to state your message.

False

To add interest to your message, it is a good idea to vary the margins, typeface, type size, and spacing.

False

To communicate credibility to your audience, you ________

show that you are confident and that you believe in yourself and in your message.

Using company document templates ensures a consistent look and feel for all print and online company documents.

True

Which of the following is least likely to improve the readability of your work?

short abbreviations

Which of the following sentences contains a camouflaged verb?

"It is John's recommendation that she be hired."

False

Words such as "nevertheless," "however," "but," and "therefore" ________

are useful for making transitions.

Your audience's belief in your competence and integrity is not important; it's the content of your message that counts.

False

Because requests for references are so common there is little reason to contact your references ahead of time to tell them that they may be contacted.

False

Condolence messages should ________

keep reminiscences brief.

Drawbacks of IM include the ________

challenge of logging messages for later review and archiving.

If you are requesting a recommendation letter for a job or scholarship, you might refresh the recipient's memory by including a copy of your updated résumé.

True

In cases when your company has made a mistake you must never empathize with the customer for the inconvenience because when it comes to taking sides, you must always be on the side of your company.

False

Many businesses are replacing email with instant messaging and other tools that provide better support for instant communication.

True

News releases for external audiences are successful when ________

the information is uncluttered, newsworthy and relevant.

One of the greatest drawbacks of using podcasts in business is the ________

challenge of scanning back and forth to find specific parts of the message.

Orientations indicate where key points of information are located without giving the audience the key points specifically.

True

Tutorials are part of the community nature of social media and share how-to advice and information.

True

When it comes to legal issues, ________

email and other electronic documents have the same weight as printed ones.

When making a claim against a company it is important that you somehow express your anger and frustration so that the company knows that you are serious.

False

When making a direct request, you should state what you want in the first sentence or two and then follow with an explanation.

True

When making good news announcements within the company ________

the body of the message should explain all necessary details.

When sending a goodwill message ________

use congratulatory messages to build goodwill with clients and colleagues.

False

When writing informative messages to your company's employees ________

begin by stating the purpose of the message immediately.

When you need a permanent, unchangeable, or secure record, it is always best to use a secure digital transmission rather than a printed letter or memo.

False

When you want your message to stand out amidst the flood of electronic messages your audience receives, you should ________

consider sending a printed message.

Which of the following is an example of an effective email subject line?

Website redesign falling behind schedule

According to businesspeople, ethical persuasive messages influence audience members by providing information and aiding understanding.

True

An ethical persuasive argument ________

aligns the sender's benefits with the audience's benefits

An important goal of any performance evaluation is giving the employee a plan of action for improving his or her performance.

True

If price is one of your strong selling points, you ________

emphasize it in the opening of the sales letter.

If the audience for your sales letter promoting a new security system is made up of affluent suburbanites, the consumer benefit you would most want to emphasize in your letter is ________

the reliability of the system when protecting the consumer's property.

False

If you are a company executive, then it is not important to establish your credibility further in delivering bad news to any audience.

False

If you expect a resistant audience, you should be careful to present all sides of an issue before making the case for your own argument.

True

In the reasons section of a bad-news message, you ________

convince your audience that your decision is justified.

Instead of beginning your message with a blunt "no," you can use ________

an indirect approach.

Once the medium has been selected for a persuasive message you can be sure that ________

some members of the audience might prefer different media.

Reporting poor business practices or unethical behaviour in the workplace is considered ________

whistleblowing.

The best way to handle objections to sales messages is to wait until they appear and then address them; this way you don't waste time and energy worrying about what might happen.

False

The key to successful communication in a crisis situation is to ________

specify who is authorized to speak for the company.

The purpose of the desire section of a persuasive letter is to reduce resistance by identifying and answering in advance any questions the audience might have.

True

The sender's authority in an organization has nothing to do with choosing the direct or the indirect approach. The approach used, depends on the audience.

False

When delivering bad news, wording such as "We must turn down," "Much as I would like to," and "We cannot afford to" ________

is likely to cause pain and anger in the reader.

When refusing routine requests, it's a good idea to offer alternative ideas if you can.

True

When writing persuasive messages, one way to avoid faulty logic is to ________

avoid hasty generalizations.

100

Whether you use a direct or an indirect message to deliver bad news, it is important to announce the news the exact same way to both internal and external stakeholders because it is fairer that way.

False