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Lesson 1: Fundamentals in Lodging operations
  • Johanna Rellosa

  • 問題数 39 • 9/17/2023

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  • 1

    symbol of pineapple

    status

  • 2

    both the service provider and the customer must be present for the transaction to occur.

    Inseparability

  • 3

    Hospitality in French word

    hospice

  • 4

    common types of Meetings and events

    Sporting events

  • 5

    Technology Integration in Evolution of the Hospitality industry

    21st Century

  • 6

    Who discovered Pineapple and make Pineapples story?

    Christopher Colombus

  • 7

    both a field of work and a field of study.

    Hospitality Management

  • 8

    Services cannot be stored

    Perishability

  • 9

    act of kindness in welcoming and looking after the basic needs of customers or strangers, mainly food, drink, and accommodation.

    Hospitality

  • 10

    the most common and recognizable type of business in the lodging industry

    Hotels

  • 11

    started Holiday Inn

    Kemmon Wilson

  • 12

    Provide overnight accommodations to guests

    Lodging industry

  • 13

    Examples of recreational Industry

    Amusement parks

  • 14

    provide customers with ways to entertain themselves, pursue hobbies, or experience educational opportunities

    Recreation industry

  • 15

    year where Inns came into being

    1700s

  • 16

    First Luxury Hotel in Boston

    Tremont Hotel

  • 17

    Their quality depends pn who provides themand when they are provided

    Variability

  • 18

    Crown like spike

    Pineapple

  • 19

    Opened his first Hotel in Texas in 1919

    Conard Hilton

  • 20

    Changes in business, employment, or buying patterns that occur predictably at given times of the year.

    Seasonality

  • 21

    Pineapple Story Began

    1493

  • 22

    Tranportation that considered as risky back in old times

    Land and Water

  • 23

    Who designed the first luxury hotel “Tremont Hotel”

    Isaah Rogers

  • 24

    Offers an alternative to traditional hotel stays.

    Vacation Rentals

  • 25

    Consist of a variety of social, business, and sporting events.

    Meetings and Events industry

  • 26

    Holiday Inn started in the year

    1952

  • 27

    Traditional Japanese Inn

    Ryonkan

  • 28

    Beginning of Modern Hospitality Era

    20th century

  • 29

    Oldest Hotel in the world

    Nishiyama Onsen Keionkan

  • 30

    The world Motel made up of?

    Motor and Hotel

  • 31

    5 Different sectors of the Tourism

    Food and Beverage Lodging Recreation Travel and Tourism Meeting and Events

  • 32

    Allow peopleto visit destinations outside of their normal environment.

    Travel and tourism

  • 33

    The supply of rooms in a hotel is fixed

    Fixed supply

  • 34

    Hotels are both capital and labor intensive

    High operating cost

  • 35

    cannot be seen, tasted, felt heard, or smelled before they are purchased

    Intangibility

  • 36

    Characteristics of Hospitality Industry (Six yon)

    Intangibility

  • 37

    consists of the preparation, transportation, and serving of food or beverages to customers. Given the wide variety of options available to customers when it comes to food, this sector has become one of the most successful and easy-to-identify sectors of the industry.

    Food and Beverage

  • 38

    Opened a new segment in the hospitality Industry

    Airbnb

  • 39

    Example of Hospitality Industry

    Restaurant