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問題一覧
1
symbol of pineapple
status
2
both the service provider and the customer must be present for the transaction to occur.
Inseparability
3
Hospitality in French word
hospice
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common types of Meetings and events
Sporting events
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Technology Integration in Evolution of the Hospitality industry
21st Century
6
Who discovered Pineapple and make Pineapples story?
Christopher Colombus
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both a field of work and a field of study.
Hospitality Management
8
Services cannot be stored
Perishability
9
act of kindness in welcoming and looking after the basic needs of customers or strangers, mainly food, drink, and accommodation.
Hospitality
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the most common and recognizable type of business in the lodging industry
Hotels
11
started Holiday Inn
Kemmon Wilson
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Provide overnight accommodations to guests
Lodging industry
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Examples of recreational Industry
Amusement parks
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provide customers with ways to entertain themselves, pursue hobbies, or experience educational opportunities
Recreation industry
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year where Inns came into being
1700s
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First Luxury Hotel in Boston
Tremont Hotel
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Their quality depends pn who provides themand when they are provided
Variability
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Crown like spike
Pineapple
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Opened his first Hotel in Texas in 1919
Conard Hilton
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Changes in business, employment, or buying patterns that occur predictably at given times of the year.
Seasonality
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Pineapple Story Began
1493
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Tranportation that considered as risky back in old times
Land and Water
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Who designed the first luxury hotel “Tremont Hotel”
Isaah Rogers
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Offers an alternative to traditional hotel stays.
Vacation Rentals
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Consist of a variety of social, business, and sporting events.
Meetings and Events industry
26
Holiday Inn started in the year
1952
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Traditional Japanese Inn
Ryonkan
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Beginning of Modern Hospitality Era
20th century
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Oldest Hotel in the world
Nishiyama Onsen Keionkan
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The world Motel made up of?
Motor and Hotel
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5 Different sectors of the Tourism
Food and Beverage Lodging Recreation Travel and Tourism Meeting and Events
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Allow peopleto visit destinations outside of their normal environment.
Travel and tourism
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The supply of rooms in a hotel is fixed
Fixed supply
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Hotels are both capital and labor intensive
High operating cost
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cannot be seen, tasted, felt heard, or smelled before they are purchased
Intangibility
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Characteristics of Hospitality Industry (Six yon)
Intangibility
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consists of the preparation, transportation, and serving of food or beverages to customers. Given the wide variety of options available to customers when it comes to food, this sector has become one of the most successful and easy-to-identify sectors of the industry.
Food and Beverage
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Opened a new segment in the hospitality Industry
Airbnb
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Example of Hospitality Industry
Restaurant