問題一覧
1
This is your first week working at River Rock Memorial Gardens. In preparing for your new position as a preneed salesperson you want to inquire about the types of monuments that are allowed in the cemetery. Where will you find specifications and regulations relating to the kind of monument or marker that may be placed on a grave, as well as the installation of these monuments and markers?
the local cemetery rules, regulations and by-laws
2
An individual who is going to officiate at a funeral service must have the proper credentials, licence or requirements to do so.
False
3
What is the maximum administration fee that can be deducted from the money paid on a preneed funeral contract?
15%
4
Derek just opened up a new funeral home in Calgary. His intention is to also sell pre pre-need contracts. What license requirements are necessary for Derek’s firm to offer preneed funeral contracts to the public?
a funeral services business license issued by the AFSRB with approval for the sale of pre-need contracts
5
The hardest and most durable type of rock used in monument manufacturing is igneous.
True
6
What does professionalism refer to?
all answers are correct
7
A Hindu would typically have which form of disposition?
cremation
8
The Alberta Gov’t has created 2 specific pieces of legislation that relates to the funeral service profession: The Funeral Services Act and the General Regulations. What is the reason to have these 2 separate pieces of legislation?
the Act is written in general terms and is more difficult and expensive fo change while the Regulations allow for legislation to be written in specific terms, thereby allowing for easier and more frequent changes
9
James is a funeral director with Rosedale Funeral Home. Cindy is a licensed preneed salesperson with Rosedales. John is the business manager. Maggie, a customer, is set to complete prearrangements by signing a contract. Who must sign this funeral service contract?
Maggie and James or Cindy
10
The Funeral Services Act states that the goods and services must be itemized on the preneed funeral sales contract.
True
11
The Funeral Services Act includes the legislation and regulation of atneed contracts, preneed contracts and cemetery contracts.
False
12
Which religion would not believe in cremation?
Ukrainian Orthodox
13
Which of the following is a legal requirement for disposition of the body in Alberta?
medical certification of death, registration of death and issuance of a burial permit
14
An inquirer asks, “What is the difference between these preneed funeral plans where you put the money in trust, and those that are an insurance policy?” What would be the most appropriate response to this question?
The plans are subject to different regulatory policies and processes
15
A licensed funeral director has authorization to sell preneed funeral service contracts.
True
16
In todays society, what term best describes a private or public service without the body present?
Memorial Service
17
Susan met with a funeral director and preplanned her funeral. Although she did select the types of goods and services she wanted, she did not complete or sign a prearranged funeral service contract. Jason, her brother, also met with the same funeral director but did complete a prearranged funeral service contract for all of his goods and services. What is the main difference between these two types of arrangements?
One plan allows for the exchange of money for goods and services to be delivered at a future date while the other does not
18
All of the following activities would be prohibited in a cemetery with the exception of which one?
Discharging a firearm at a military funeral
19
What is the best description of a 16 gauge steel casket?
sheet steel is 1/16th of an inch in thickness
20
Direct disposition refers to arranging for the immediate disposition of human remains without an element of a funeral or memorial service.
True
21
Alberta’s racial, ethnic, and religious structure is typically considered to be multicultural and diverse.
True
22
What is the usual warranty on the protective seals provided on some caskets and grave vaults?
A Time Limited Warranty against failure of the seal (75 years)
23
Once the proper conditions have been met, if an interment space has not been used, when can a cemetery owner resell the unused plot?
after 20 years
24
You are meeting with clients that are purchasing a plot in your cemetery, as well as a monument. The total cost of the plot is $5500, while the monument is $8500. How much money would you be required to place in the perpetual care trust fund regarding the monument that is being sold?
10%