問題一覧
1
Insurance funded pre-need funeral plans are subject to the same “trust” provisions as trusted pre-need contracts?
false
2
Harold McCluskey is an indigent whose body was not claimed upon his death. Arrangements have been made to have his body buried in the local cemetery. Who would be responsible to help the cemetery owner pay for Harold’s plot in the cemetery?
Minister of Human Resources and Employment
3
Which statement best summarizes the main principle of the Code of Conduct found within the Funeral Services Act?
all funeral service professionals have responsibilities to their profession, their colleagues, the families they serve and to the public at large
4
Which of the following services is most frequently arranged through the cemetery manager?
opening and closing of the grave
5
The term “rosewood”, when used to describe a casket, is likely referring to the kind of hardwood that it is made from.
False
6
Gloria is a successful funeral director with close to 20 years of experience. She has a great reputation and is known to have empathy toward her customers that have suffered a death. What would her empathy mean?
she understands and validates the feelings of her customers
7
Gord is the main embalmer at Rosedale Funeral Home. What primary procedure would Gord perform to establish preservation with the remains he embalms?
arterial injection
8
Mr. Batton was cremated a few days ago and Mrs. Batton has dropped by the funeral home with an urn. She asks the staff to use this urn for her husband. When communicating to Mrs. Batton, what is the most appropriate term that should be used in the following statement? “Mrs. Batton, please allow us 5-10 minutes to place Mr.Batton’s _____________in your lovely urn.”
cremated remains
9
Prearranged sales were first introduced into which type of business?
privately owned cemetery operations
10
You are meeting with a family for pre-need arrangements. They have a question for you about the size of the casket, which then affects the size of the grave. Where would you find the original record that indicates the required minimum size that the grave must be?
the Cemeteries Act, General Regulation
11
What is the history of marble as a material for monument construction in Canada?
poor durability and reduced demand over the years
12
When considering burial and funeral customs with the Jewish faith, which statement is true?
they rarely use commercial funeral firms
13
Which statement best describes “mourning”?
the culturally patterned or prescribed behaviours that are practiced by society when a person dies
14
The primary purpose of a hermetically sealed casket is to protect the body from decomposition.
False
15
Which of the following statements best describes the term that members of the Alberta Funeral Services Regulatory Board may serve?
three year term appointment, renewable for one additional term
16
Which agency or authority is responsible to license embalmers, funeral directors, and pre-need funeral salespersons in Alberta?
AFSRB
17
The AFSRB has the responsibility and authority to regulate the following places of business with the exception of which one?
cemeteries
18
Harold McCluskey is an indigent whose body was not claimed upon his death. Arrangements have been made to have his body buried in the local cemetery. What may the cemetery owner charge for Harold’s grave plot?
50% of the regular or ordinary cost of a plot
19
Fred is a funeral director that must complete a funeral service contract with a client. The contract must contain a detailed list of the goods and services provided and their corresponding fees.
True
20
Which of the following best defines cash surrender value (CSV)?
amount of money refunded to the purchaser upon cancellation of an insurance policy
21
What is a disadvantage of owning a funeral service business as a sole proprietorship?
the owner has total and unlimited liability
22
The intended purpose of the law that requires embalmers to be trained and licensed in the Province of Alberta is for the protection of public health and safety.
True
23
Cremated remains must not be scattered in moving water in a national park.
True
24
If cremated remains are not claimed within one year from the date of the cremation and if the funeral business has been unable to arrange for disposal by the person with the right to control the disposition of cremated remains, the funera business:
may dispose of the cremated remains in a manner which is not offensive
25
When obtaining personal information from an executor or the next of kin, which statement would be false?
you must obtain consent in writing