Module 11

AFSRB

Module 11

42問 • 1年前AFSRB

問題一覧

Staff members that consistently follow common policies of the firm ensures that ‘quality of service’ is maintained for every family.

true

Policies and protocols are written to restrict your individuality and limit your ability to make rational choices.

false

Incorporating written practices and policies does nothing to create a corporate brand and identify to the firm.

false

How is professionalism portrayed?

all answers are correct

As funeral service employees, we need to make ourselves stand out visually as professionals.

true

It is not necessary for a funeral or cemetery business to have a written dress code. All staff members will know what the expected dress code will be.

false

Wearing expensive, flashy and elaborate jewellery is a great way to portray professionalism.

false

Shoes are rarely noticed and just an incidental part of our wardrobe.

false

A dress code in funeral service should take into consideration image as well as practicality.

true

It is appropriate for your funeral suit jacket to have a few lapel pins from the service clubs that you belong to, showing your community involvement.

false

Your suit jacket should be worn at all times when you are at work.

false

The way you dress and present yourself is defined to some extent by your profession.

true

Untying your tie after every use helps to preserve the fabric and add to its longevity.

true

The fact that everybody will die is a certain guarantee of the continued success of a funeral service or cemetery business.

false

In order to be a prosperous business, what will the business require?

all answers are correct

What term is used to describe the willingness for producers to offer a service?

supply

What is “demand”?

the willingness of buyers to purchase services from producers

Management must constantly recognize and process what surrounds their business and what is in the community they serve.

true

To be successful in the business, managers must often evaluate and analyze demographics, public needs, trends, products, competitors and what the future holds in funeral service.

true

A business has no control as to what happens within the boundaries of their own business.

false

Managers must NOT be proactive in business approaches. It is best to simply observe, then react.

false

Corporate ownership of funeral homes has been the main type of business ownership of most funeral homes in earlier times.

false

What is the key element of an entrepreneurial business?

all answer are correct

Which of the following is NOT a major characteristic of a small business?

the business starts from the ground up and develops into a profitable business through ideas and innovation

The main difference between a small funeral business and an entrepreneurial funeral business relates to the origin; investment of energy and risk capital; and innovativeness of the business enterprise.

true

What 3 factors will most determine the organizational structure that a business adopts?

purpose, mission, strategy

What is a characteristics of all businesses that are based on a sole proprietorship model?

the business is owned by one person

Which of the following would be one of the major benefits of starting a franchised funeral home?

brand identity

An advantage of a Partnership is that it is easy to raise money.

false

A partnership model of ownership can have more than two partners.

true

Sole proprietorship is limited to only small businesses.

false

In the various forms of ownership models presented in the module, which one has the most liability risk for the owner?

sole proprietorship

What type of ownership is structured to profit, has limited liability, and has members that have decision-making authority?

co-operatives

A successful manager should have all of the skills listed below with the exception of which one?

possess a commanding and forceful approach

What is the basic function of the management process?

all answers are correct

The style of manager has a lot to do with the level of involvement of all the people involved in the organization.

true

Which management style can be summed up in the phrase “Do as I do now “?

pacesetting

A management style is the method or technique that a manager uses when working with his or her staff.

true

What 4 management styles provide the best results when used in combination?

authoritative/visionary, coaching, democratic, affiliative

Which 2 management styles lead to a negative work environment?

commanding and pacesetting

What term refers to the planning and executing the development, pricing, promotion, and distribution of ideas, goods and services to create exchanges that satisfies the objectives of both buyers and sellers?

marketing

Marketing satisfies consumer wants and needs.

true

AFSRB 1

AFSRB 1

Module 2

Module 2

Module 3

ユーザ名非公開 · 3回閲覧 · 37問 · 1年前

Module 3

module 5

module 5

Module 7

Module 7

Module 9

Module 9

Module 10

Module 10

AFSRB Practice Exam 1

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AFSRB Practice Exam 1

25問 • 1年前

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AFSRB Practice Exam 2

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AFSRB Practice Exam 2

25問 • 1年前

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AFSRB Practice Exam 3

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AFSRB Practice Exam 3

25問 • 1年前

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AFSRB Practice Exam 4

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AFSRB Practice Exam 4

24問 • 1年前

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AFSRB Practice Exam 5

ユーザ名非公開 · 24問 · 1年前

AFSRB Practice Exam 5

24問 • 1年前

ユーザ名非公開

問題一覧

Staff members that consistently follow common policies of the firm ensures that ‘quality of service’ is maintained for every family.

true

Policies and protocols are written to restrict your individuality and limit your ability to make rational choices.

false

Incorporating written practices and policies does nothing to create a corporate brand and identify to the firm.

false

How is professionalism portrayed?

all answers are correct

As funeral service employees, we need to make ourselves stand out visually as professionals.

true

It is not necessary for a funeral or cemetery business to have a written dress code. All staff members will know what the expected dress code will be.

false

Wearing expensive, flashy and elaborate jewellery is a great way to portray professionalism.

false

Shoes are rarely noticed and just an incidental part of our wardrobe.

false

A dress code in funeral service should take into consideration image as well as practicality.

true

It is appropriate for your funeral suit jacket to have a few lapel pins from the service clubs that you belong to, showing your community involvement.

false

Your suit jacket should be worn at all times when you are at work.

false

The way you dress and present yourself is defined to some extent by your profession.

true

Untying your tie after every use helps to preserve the fabric and add to its longevity.

true

The fact that everybody will die is a certain guarantee of the continued success of a funeral service or cemetery business.

false

In order to be a prosperous business, what will the business require?

all answers are correct

What term is used to describe the willingness for producers to offer a service?

supply

What is “demand”?

the willingness of buyers to purchase services from producers

Management must constantly recognize and process what surrounds their business and what is in the community they serve.

true

To be successful in the business, managers must often evaluate and analyze demographics, public needs, trends, products, competitors and what the future holds in funeral service.

true

A business has no control as to what happens within the boundaries of their own business.

false

Managers must NOT be proactive in business approaches. It is best to simply observe, then react.

false

Corporate ownership of funeral homes has been the main type of business ownership of most funeral homes in earlier times.

false

What is the key element of an entrepreneurial business?

all answer are correct

Which of the following is NOT a major characteristic of a small business?

the business starts from the ground up and develops into a profitable business through ideas and innovation

true

What 3 factors will most determine the organizational structure that a business adopts?

purpose, mission, strategy

What is a characteristics of all businesses that are based on a sole proprietorship model?

the business is owned by one person

Which of the following would be one of the major benefits of starting a franchised funeral home?

brand identity

An advantage of a Partnership is that it is easy to raise money.

false

A partnership model of ownership can have more than two partners.

true

Sole proprietorship is limited to only small businesses.

false

In the various forms of ownership models presented in the module, which one has the most liability risk for the owner?

sole proprietorship

What type of ownership is structured to profit, has limited liability, and has members that have decision-making authority?

co-operatives

A successful manager should have all of the skills listed below with the exception of which one?

possess a commanding and forceful approach

What is the basic function of the management process?

all answers are correct

The style of manager has a lot to do with the level of involvement of all the people involved in the organization.

true

Which management style can be summed up in the phrase “Do as I do now “?

pacesetting

A management style is the method or technique that a manager uses when working with his or her staff.

true

What 4 management styles provide the best results when used in combination?

authoritative/visionary, coaching, democratic, affiliative

Which 2 management styles lead to a negative work environment?

commanding and pacesetting

marketing

Marketing satisfies consumer wants and needs.

true