Management must constantly recognize and process what surrounds their business and what is in the community they serve.

In order to be a prosperous business, what will the business require?

Wearing expensive, flashy and elaborate jewellery is a great way to portray professionalism.

Staff members that consistently follow common policies of the firm ensures that ‘quality of service’ is maintained for every family.

A business has no control as to what happens within the boundaries of their own business.

Policies and protocols are written to restrict your individuality and limit your ability to make rational choices.

It is appropriate for your funeral suit jacket to have a few lapel pins from the service clubs that you belong to, showing your community involvement.

The way you dress and present yourself is defined to some extent by your profession.

A partnership model of ownership can have more than two partners.

Corporate ownership of funeral homes has been the main type of business ownership of most funeral homes in earlier times.

Sole proprietorship is limited to only small businesses.

What is the basic function of the management process?

A successful manager should have all of the skills listed below with the exception of which one?

Incorporating written practices and policies does nothing to create a corporate brand and identify to the firm.

Untying your tie after every use helps to preserve the fabric and add to its longevity.

What 3 factors will most determine the organizational structure that a business adopts?

As funeral service employees, we need to make ourselves stand out visually as professionals.

What 4 management styles provide the best results when used in combination?

What type of ownership is structured to profit, has limited liability, and has members that have decision-making authority?

The main difference between a small funeral business and an entrepreneurial funeral business relates to the origin; investment of energy and risk capital; and innovativeness of the business enterprise.

What is a characteristics of all businesses that are based on a sole proprietorship model?

Which management style can be summed up in the phrase “Do as I do now “?

What is the key element of an entrepreneurial business?

A dress code in funeral service should take into consideration image as well as practicality.

An advantage of a Partnership is that it is easy to raise money.

Which of the following would be one of the major benefits of starting a franchised funeral home?

What is “demand”?

What term is used to describe the willingness for producers to offer a service?

It is not necessary for a funeral or cemetery business to have a written dress code. All staff members will know what the expected dress code will be.

A management style is the method or technique that a manager uses when working with his or her staff.

Your suit jacket should be worn at all times when you are at work.

The fact that everybody will die is a certain guarantee of the continued success of a funeral service or cemetery business.

How is professionalism portrayed?

Which 2 management styles lead to a negative work environment?

Managers must NOT be proactive in business approaches. It is best to simply observe, then react.

What term refers to the planning and executing the development, pricing, promotion, and distribution of ideas, goods and services to create exchanges that satisfies the objectives of both buyers and sellers?

Marketing satisfies consumer wants and needs.

Shoes are rarely noticed and just an incidental part of our wardrobe.

The style of manager has a lot to do with the level of involvement of all the people involved in the organization.

In the various forms of ownership models presented in the module, which one has the most liability risk for the owner?

To be successful in the business, managers must often evaluate and analyze demographics, public needs, trends, products, competitors and what the future holds in funeral service.

Which of the following is NOT a major characteristic of a small business?