Staff members that consistently follow common policies of the firm ensures that ‘quality of service’ is maintained for every family.

Policies and protocols are written to restrict your individuality and limit your ability to make rational choices.

Incorporating written practices and policies does nothing to create a corporate brand and identify to the firm.

How is professionalism portrayed?

As funeral service employees, we need to make ourselves stand out visually as professionals.

It is not necessary for a funeral or cemetery business to have a written dress code. All staff members will know what the expected dress code will be.

Wearing expensive, flashy and elaborate jewellery is a great way to portray professionalism.

Shoes are rarely noticed and just an incidental part of our wardrobe.

A dress code in funeral service should take into consideration image as well as practicality.

It is appropriate for your funeral suit jacket to have a few lapel pins from the service clubs that you belong to, showing your community involvement.

Your suit jacket should be worn at all times when you are at work.

The way you dress and present yourself is defined to some extent by your profession.

Untying your tie after every use helps to preserve the fabric and add to its longevity.

The fact that everybody will die is a certain guarantee of the continued success of a funeral service or cemetery business.

In order to be a prosperous business, what will the business require?

What term is used to describe the willingness for producers to offer a service?

What is “demand”?

Management must constantly recognize and process what surrounds their business and what is in the community they serve.

To be successful in the business, managers must often evaluate and analyze demographics, public needs, trends, products, competitors and what the future holds in funeral service.

A business has no control as to what happens within the boundaries of their own business.

Managers must NOT be proactive in business approaches. It is best to simply observe, then react.

Corporate ownership of funeral homes has been the main type of business ownership of most funeral homes in earlier times.

What is the key element of an entrepreneurial business?

Which of the following is NOT a major characteristic of a small business?

The main difference between a small funeral business and an entrepreneurial funeral business relates to the origin; investment of energy and risk capital; and innovativeness of the business enterprise.

What 3 factors will most determine the organizational structure that a business adopts?

What is a characteristics of all businesses that are based on a sole proprietorship model?

Which of the following would be one of the major benefits of starting a franchised funeral home?

An advantage of a Partnership is that it is easy to raise money.

A partnership model of ownership can have more than two partners.

Sole proprietorship is limited to only small businesses.

In the various forms of ownership models presented in the module, which one has the most liability risk for the owner?

What type of ownership is structured to profit, has limited liability, and has members that have decision-making authority?

A successful manager should have all of the skills listed below with the exception of which one?

What is the basic function of the management process?

The style of manager has a lot to do with the level of involvement of all the people involved in the organization.

Which management style can be summed up in the phrase “Do as I do now “?

A management style is the method or technique that a manager uses when working with his or her staff.

What 4 management styles provide the best results when used in combination?

Which 2 management styles lead to a negative work environment?

What term refers to the planning and executing the development, pricing, promotion, and distribution of ideas, goods and services to create exchanges that satisfies the objectives of both buyers and sellers?

Marketing satisfies consumer wants and needs.