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Emotion at work

Emotion at work
11問 • 1年前
  • ユーザ名非公開
  • 通報

    問題一覧

  • 1

    Which of the following are three sources of emotions and moods?

    Sleep, stress, weather

  • 2

    According to Arlie Hochschild, what is the definition of emotional labour?

    A situation where the way a person manages his or her emotions is regulated by a work-related entity to shape the state of mind of another individual, such as a customer.

  • 3

    Feeling rules are best described as which of the following?

    Rules set by the organisation regarding appropriate displays of emotion at work

  • 4

    Surface acting is best described as which of the following?

    A person outwardly presenting an emotion which conflicts with their genuine emotions

  • 5

    Deep acting is best described as which of the following?

    A feeling or emotional response that is self-induced

  • 6

    Spontaneous of genuine emotional labour is best described as which of the following?

    Natural emotions that align with expected emotional displays that are regulated by the workplace

  • 7

    Which theory argues employees react emotionally to things that happen to them at work, and this reaction influences job performance and job satisfaction?

    Affective events theory

  • 8

    Which of the following are potential benefits employees may experience from engaging in emotional labour?

    All of the above

  • 9

    Which of the following are potential benefits an organisation may experience from engaging in emotion work?

    Increased workplace performance

  • 10

    Which of the following are potential problems for employees engaging in emotional labour?

    Limited degree of discretion with customers

  • 11

    Which of the following are potential problems an organisation may experience from engaging in emotion work?

    All of the above

  • Work Design

    Work Design

    ユーザ名非公開 · 13問 · 1年前

    Work Design

    Work Design

    13問 • 1年前
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    Motivation

    Motivation

    ユーザ名非公開 · 20問 · 1年前

    Motivation

    Motivation

    20問 • 1年前
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    Teams

    Teams

    ユーザ名非公開 · 14問 · 1年前

    Teams

    Teams

    14問 • 1年前
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    Testing in Organisations

    Testing in Organisations

    ユーザ名非公開 · 10問 · 1年前

    Testing in Organisations

    Testing in Organisations

    10問 • 1年前
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    Organisational Learning

    Organisational Learning

    ユーザ名非公開 · 15問 · 1年前

    Organisational Learning

    Organisational Learning

    15問 • 1年前
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    Organisational Culture

    Organisational Culture

    ユーザ名非公開 · 27問 · 1年前

    Organisational Culture

    Organisational Culture

    27問 • 1年前
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    Leadership

    Leadership

    ユーザ名非公開 · 11問 · 1年前

    Leadership

    Leadership

    11問 • 1年前
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    1-20

    1-20

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    1-20

    1-20

    20問 • 1年前
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    21-40

    21-40

    ユーザ名非公開 · 20問 · 1年前

    21-40

    21-40

    20問 • 1年前
    ユーザ名非公開

    41-60

    41-60

    ユーザ名非公開 · 20問 · 1年前

    41-60

    41-60

    20問 • 1年前
    ユーザ名非公開

    61-80

    61-80

    ユーザ名非公開 · 20問 · 1年前

    61-80

    61-80

    20問 • 1年前
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    81-100

    81-100

    ユーザ名非公開 · 20問 · 1年前

    81-100

    81-100

    20問 • 1年前
    ユーザ名非公開

    101-120

    101-120

    ユーザ名非公開 · 20問 · 1年前

    101-120

    101-120

    20問 • 1年前
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    121-140

    121-140

    ユーザ名非公開 · 20問 · 1年前

    121-140

    121-140

    20問 • 1年前
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    141-160

    141-160

    ユーザ名非公開 · 20問 · 1年前

    141-160

    141-160

    20問 • 1年前
    ユーザ名非公開

    161-175

    161-175

    ユーザ名非公開 · 15問 · 1年前

    161-175

    161-175

    15問 • 1年前
    ユーザ名非公開

    問題一覧

  • 1

    Which of the following are three sources of emotions and moods?

    Sleep, stress, weather

  • 2

    According to Arlie Hochschild, what is the definition of emotional labour?

    A situation where the way a person manages his or her emotions is regulated by a work-related entity to shape the state of mind of another individual, such as a customer.

  • 3

    Feeling rules are best described as which of the following?

    Rules set by the organisation regarding appropriate displays of emotion at work

  • 4

    Surface acting is best described as which of the following?

    A person outwardly presenting an emotion which conflicts with their genuine emotions

  • 5

    Deep acting is best described as which of the following?

    A feeling or emotional response that is self-induced

  • 6

    Spontaneous of genuine emotional labour is best described as which of the following?

    Natural emotions that align with expected emotional displays that are regulated by the workplace

  • 7

    Which theory argues employees react emotionally to things that happen to them at work, and this reaction influences job performance and job satisfaction?

    Affective events theory

  • 8

    Which of the following are potential benefits employees may experience from engaging in emotional labour?

    All of the above

  • 9

    Which of the following are potential benefits an organisation may experience from engaging in emotion work?

    Increased workplace performance

  • 10

    Which of the following are potential problems for employees engaging in emotional labour?

    Limited degree of discretion with customers

  • 11

    Which of the following are potential problems an organisation may experience from engaging in emotion work?

    All of the above