問題一覧
1
is a tool for quality control that divides information, items, and individuals into discrete categories.
stratification
2
makes it simple and quick to see where your processes need to be improved by showing the frequency distribution of data across several sample groups.
histogram
3
Both qualitative and quantitative data can be gathered using check sheets. They might be referred to as tally sheets when they are utilized for gathering quantitative data.
check sheet or tally sheet
4
The fishbone diagram helps users identify the numerous factors (or causes) leading to an effect, usually depicted as a problem to be solved.
cause and effect diagram
5
chart follows the 80-20 rule when used as a quality control tool.
pareto chart 80-20 rule
6
When it comes to quality assurance specialists attempting to determine cause and effect correlations, the most helpful of the seven quality tools when it comes to illustrating the relationship between two variables.
scatter diagram
7
This quality improvement tool makes it simple to detect variables that could result in variances or errors and can assist quality assurance specialists in determining whether or not a process is stable and predictable.
control chart or shewhart chart
8
Conducting a customer satisfaction survey is one of the most basic ways you can collect data on the happiness of your customers.
customer satisfaction survey
9
This asks your customer to rate his or her satisfaction with your product, service, or business. The scale for the CSAT usually ranges from one through three, one through five, and one through ten.
customer satisfaction score
customer satisfaction score
10
it reflects the amount of effort a customer had to exert to use a product or service, find the information they needed, or get an issue resolved.
customer effort score
11
measures how likely your customers are referring you to someone. The NPS is probably one of the most popular ways to measure the loyalty of your customers
net promoter score
12
A widely used scale with rating options ranging from "Strongly Disagree" to "Strongly Agree" on a 5-point or 7-point scale.
likert scale
13
It consist of two statements. On a scale between the two, customers can select the point that best describes their experience.
semantic differential scales
14
Customers answer each question by using stars to represent satisfaction levels ranging from negative to positive
star ratings
15
These ask your customer to rate how likely they are to recommend your product or service to a friend or colleague on a scale of 1 to 10.
net promoter score
16
High-quality products are characterized by their ability to meet and exceed customer expectations, resulting in their satisfaction.
customer satisfaction
17
Quality meets the needs of the customer, they consistently favor the same product
improving competitiveness
18
Quality significantly impacts an organization’s image, as satisfied clients consistently rank the business high, thereby enhancing its overall reputation.
improving image
19
Quality is equal to production. In order to improve quality, one must consider productivity. This is why, when product quality improves, productivity increases as well.
improving productivity
20
Improving quality can significantly reduce waste and faults, optimize resource utilization, and lower production costs.
improving cost effectiveness
21
performing qualities of any product may generally be quantified.
performance
22
additional features that will increase the product/service’s appeal to the user.
features
23
the idea that a product doesn’t fail within a specified time limit.
dependability
24
the precise concentration with which the product meets the set specifications.
conformity
25
it determines how much the consumer will gain from the product service before it begins to lose quality
durability
26
The rate at which the product can be serviced when there is a breakdown.
service
27
This signifies an individual’s liking of the product aesthetically.
appearance
28
It is the quality assigned to a product/service based on intangible metrics.
conceive quality
29
People- It is the quality assigned to a product/service based on intangible metrics.
people
30
It is when high-quality materials are used in the manufacturing process.
materials
31
the leadership establishes policies ensuring product perfection, establishing minimum quality standards, with quality managers primarily deciding the company’s product quality.
policy
32
It create competitive products by defining shape, size, color, texture, and other characteristics, ensuring they are appealing to customers while remaining reasonably priced.
engineering and design
33
The quality of equipment, tools, machinery, and technologies used in manufacturing, promotion, and distribution processes significantly influences the product’s cost, quality, and efficiency.
equipment and technology
34
The company must prioritize meeting the needs, desires, and interests of its customers by providing high-quality products.
research and design
35
The company's top management should strategically focus on quality improvement, maintaining and enhancing technology levels, and allocate a substantial budget for quality enhancement.
strategic commitment
james delapa · 27問 · 2年前
27問 • 2年前james delapa
james delapa · 27問 · 2年前
27問 • 2年前james delapa
james delapa · 27問 · 2年前
27問 • 2年前james delapa
james delapa · 38問 · 1年前
38問 • 1年前james delapa
TQM8
TQM8
james delapa · 26問 · 1年前TQM8
TQM8
26問 • 1年前TQM9
TQM9
james delapa · 38問 · 1年前TQM9
TQM9
38問 • 1年前reviewer
reviewer
james delapa · 39問 · 1年前reviewer
reviewer
39問 • 1年前問題一覧
1
is a tool for quality control that divides information, items, and individuals into discrete categories.
stratification
2
makes it simple and quick to see where your processes need to be improved by showing the frequency distribution of data across several sample groups.
histogram
3
Both qualitative and quantitative data can be gathered using check sheets. They might be referred to as tally sheets when they are utilized for gathering quantitative data.
check sheet or tally sheet
4
The fishbone diagram helps users identify the numerous factors (or causes) leading to an effect, usually depicted as a problem to be solved.
cause and effect diagram
5
chart follows the 80-20 rule when used as a quality control tool.
pareto chart 80-20 rule
6
When it comes to quality assurance specialists attempting to determine cause and effect correlations, the most helpful of the seven quality tools when it comes to illustrating the relationship between two variables.
scatter diagram
7
This quality improvement tool makes it simple to detect variables that could result in variances or errors and can assist quality assurance specialists in determining whether or not a process is stable and predictable.
control chart or shewhart chart
8
Conducting a customer satisfaction survey is one of the most basic ways you can collect data on the happiness of your customers.
customer satisfaction survey
9
This asks your customer to rate his or her satisfaction with your product, service, or business. The scale for the CSAT usually ranges from one through three, one through five, and one through ten.
customer satisfaction score
customer satisfaction score
10
it reflects the amount of effort a customer had to exert to use a product or service, find the information they needed, or get an issue resolved.
customer effort score
11
measures how likely your customers are referring you to someone. The NPS is probably one of the most popular ways to measure the loyalty of your customers
net promoter score
12
A widely used scale with rating options ranging from "Strongly Disagree" to "Strongly Agree" on a 5-point or 7-point scale.
likert scale
13
It consist of two statements. On a scale between the two, customers can select the point that best describes their experience.
semantic differential scales
14
Customers answer each question by using stars to represent satisfaction levels ranging from negative to positive
star ratings
15
These ask your customer to rate how likely they are to recommend your product or service to a friend or colleague on a scale of 1 to 10.
net promoter score
16
High-quality products are characterized by their ability to meet and exceed customer expectations, resulting in their satisfaction.
customer satisfaction
17
Quality meets the needs of the customer, they consistently favor the same product
improving competitiveness
18
Quality significantly impacts an organization’s image, as satisfied clients consistently rank the business high, thereby enhancing its overall reputation.
improving image
19
Quality is equal to production. In order to improve quality, one must consider productivity. This is why, when product quality improves, productivity increases as well.
improving productivity
20
Improving quality can significantly reduce waste and faults, optimize resource utilization, and lower production costs.
improving cost effectiveness
21
performing qualities of any product may generally be quantified.
performance
22
additional features that will increase the product/service’s appeal to the user.
features
23
the idea that a product doesn’t fail within a specified time limit.
dependability
24
the precise concentration with which the product meets the set specifications.
conformity
25
it determines how much the consumer will gain from the product service before it begins to lose quality
durability
26
The rate at which the product can be serviced when there is a breakdown.
service
27
This signifies an individual’s liking of the product aesthetically.
appearance
28
It is the quality assigned to a product/service based on intangible metrics.
conceive quality
29
People- It is the quality assigned to a product/service based on intangible metrics.
people
30
It is when high-quality materials are used in the manufacturing process.
materials
31
the leadership establishes policies ensuring product perfection, establishing minimum quality standards, with quality managers primarily deciding the company’s product quality.
policy
32
It create competitive products by defining shape, size, color, texture, and other characteristics, ensuring they are appealing to customers while remaining reasonably priced.
engineering and design
33
The quality of equipment, tools, machinery, and technologies used in manufacturing, promotion, and distribution processes significantly influences the product’s cost, quality, and efficiency.
equipment and technology
34
The company must prioritize meeting the needs, desires, and interests of its customers by providing high-quality products.
research and design
35
The company's top management should strategically focus on quality improvement, maintaining and enhancing technology levels, and allocate a substantial budget for quality enhancement.
strategic commitment