問題一覧
1
The European Quality Award (EQA) was instituted in
1992
2
Excellent organisations achieve and sustain superior levels of performance that meet or exceeds the expectation of all their stakeholders.
excellence
3
Leaders must become involved in cultural development activities and determination of quality culture.
leadership
4
How the organization formulate, deploys, formulate, reviews and turns policy and strategy into plans and action.
policy and strategy
5
How the organization releases the full potential of its people.
people management
6
How the organization manages resources effectively and efficiently.
resources
7
refer to the systematic methods and procedures an organization employs to carry out its activities effectively and efficiently,
process
8
is a vital dimension reflecting an organization's ability to meet and exceed the expectations of its customers.
customer satisfaction
9
Is a key pillar of an organization's commitment to a supportive, inclusive, and fulfilling workplace.
people satisfaction
10
The European quality award evaluates an organization's contribution to society through ethical behavior, legal compliance, environmental responsibility, social initiatives, and sustainability practices.
impact society
11
It considers financial performance, customer satisfaction, market share, innovation, and organizational effectiveness, and competitive
business result
12
Creating sustainable customer value
They also understand that customer loyalty, retention and market share gain is maximised through a clear focus on the needs and expectations of both existing and potential customers.
customer focus
13
Leaders who set and communicate a clear direction for their organisation.
They establish values, ethics, culture and a governance structure for the organisation that provides a unique identity and attractiveness to stakeholders
leadership and constancy of purpose
14
Managing the organisation through a set of interdependent and interrelated systems, processes and facts.
These processes are effectively deployed, managed and improved on a day to-day basis.
management by process and facts
15
Identify and understand the competencies needed, both now and in the future, in order to implement the organisation’s policies, strategies, objectives and plans.
They recruit and develop their people to match these competencies and actively and positively support them throughout.
people development and involvement
16
Excellence is challenging the status quo and effecting change by utilizing learning to create innovation and improvement opportunities.
continuous learning, innovation, and development
17
Refers to the establishment and nurturing of collaborative relationships between different entities within an organization or between multiple organizations.
partnership development
18
Excellence is exceeding the minimum regulatory in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.
corporate social responsibility
19
Excellence is achieving results at impress all the organisation’s stakeholders.
setting clear objectives, measuring performance against those objectives, and continuously striving for improvement.
result orientation
20
EFQM formed
1988
21
Launch of The European Quality Award
1991
22
when Launch of Public Sector Award
1995
23
Launch of SME Awards
1996
24
Launch of ‘Levels of Excellence’
2001
25
Introduction of Special Prizes in
2003
26
highest percentage in the categories of EQA model
customer satisfaction
27
lowest percentages in the categories of eqa model
impact society
james delapa · 27問 · 2年前
27問 • 2年前james delapa
james delapa · 27問 · 2年前
27問 • 2年前james delapa
james delapa · 38問 · 1年前
38問 • 1年前james delapa
james delapa · 35問 · 1年前
35問 • 1年前james delapa
TQM8
TQM8
james delapa · 26問 · 1年前TQM8
TQM8
26問 • 1年前TQM9
TQM9
james delapa · 38問 · 1年前TQM9
TQM9
38問 • 1年前reviewer
reviewer
james delapa · 39問 · 1年前reviewer
reviewer
39問 • 1年前問題一覧
1
The European Quality Award (EQA) was instituted in
1992
2
Excellent organisations achieve and sustain superior levels of performance that meet or exceeds the expectation of all their stakeholders.
excellence
3
Leaders must become involved in cultural development activities and determination of quality culture.
leadership
4
How the organization formulate, deploys, formulate, reviews and turns policy and strategy into plans and action.
policy and strategy
5
How the organization releases the full potential of its people.
people management
6
How the organization manages resources effectively and efficiently.
resources
7
refer to the systematic methods and procedures an organization employs to carry out its activities effectively and efficiently,
process
8
is a vital dimension reflecting an organization's ability to meet and exceed the expectations of its customers.
customer satisfaction
9
Is a key pillar of an organization's commitment to a supportive, inclusive, and fulfilling workplace.
people satisfaction
10
The European quality award evaluates an organization's contribution to society through ethical behavior, legal compliance, environmental responsibility, social initiatives, and sustainability practices.
impact society
11
It considers financial performance, customer satisfaction, market share, innovation, and organizational effectiveness, and competitive
business result
12
Creating sustainable customer value
They also understand that customer loyalty, retention and market share gain is maximised through a clear focus on the needs and expectations of both existing and potential customers.
customer focus
13
Leaders who set and communicate a clear direction for their organisation.
They establish values, ethics, culture and a governance structure for the organisation that provides a unique identity and attractiveness to stakeholders
leadership and constancy of purpose
14
Managing the organisation through a set of interdependent and interrelated systems, processes and facts.
These processes are effectively deployed, managed and improved on a day to-day basis.
management by process and facts
15
Identify and understand the competencies needed, both now and in the future, in order to implement the organisation’s policies, strategies, objectives and plans.
They recruit and develop their people to match these competencies and actively and positively support them throughout.
people development and involvement
16
Excellence is challenging the status quo and effecting change by utilizing learning to create innovation and improvement opportunities.
continuous learning, innovation, and development
17
Refers to the establishment and nurturing of collaborative relationships between different entities within an organization or between multiple organizations.
partnership development
18
Excellence is exceeding the minimum regulatory in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.
corporate social responsibility
19
Excellence is achieving results at impress all the organisation’s stakeholders.
setting clear objectives, measuring performance against those objectives, and continuously striving for improvement.
result orientation
20
EFQM formed
1988
21
Launch of The European Quality Award
1991
22
when Launch of Public Sector Award
1995
23
Launch of SME Awards
1996
24
Launch of ‘Levels of Excellence’
2001
25
Introduction of Special Prizes in
2003
26
highest percentage in the categories of EQA model
customer satisfaction
27
lowest percentages in the categories of eqa model
impact society