The European Quality Award (EQA) was instituted in 

Excellent organisations achieve and sustain superior levels of performance that meet or exceeds the expectation of all their stakeholders.

Leaders must become involved in cultural development activities and determination of quality culture.

How the organization formulate, deploys, formulate, reviews and turns policy and strategy into plans and action.

How the organization releases the full potential of its people.

How the organization manages resources effectively and efficiently.

refer to the systematic methods and procedures an organization employs to carry out its activities effectively and efficiently,

is a vital dimension reflecting an organization's ability to meet and exceed the expectations of its customers.

Is a key pillar of an organization's commitment to a supportive, inclusive, and fulfilling workplace.

The European quality award evaluates an organization's contribution to society through ethical behavior, legal compliance, environmental responsibility, social initiatives, and sustainability practices.

It considers financial performance, customer satisfaction, market share, innovation, and organizational effectiveness, and competitive

Creating sustainable customer value They also understand that customer loyalty, retention and market share gain is maximised through a clear focus on the needs and expectations of both existing and potential customers.

Leaders who set and communicate a clear direction for their organisation. They establish values, ethics, culture and a governance structure for the organisation that provides a unique identity and attractiveness to stakeholders

Managing the organisation through a set of interdependent and interrelated systems, processes and facts. These processes are effectively deployed, managed and improved on a day to-day basis.

Identify and understand the competencies needed, both now and in the future, in order to implement the organisation’s policies, strategies, objectives and plans. They recruit and develop their people to match these competencies and actively and positively support them throughout.

Excellence is challenging the status quo and effecting change by utilizing learning to create innovation and improvement opportunities.

Refers to the establishment and nurturing of collaborative relationships between different entities within an organization or between multiple organizations.

Excellence is exceeding the minimum regulatory in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.

Excellence is achieving results at impress all the organisation’s stakeholders. setting clear objectives, measuring performance against those objectives, and continuously striving for improvement.

EFQM formed

Launch of The European Quality Award

when Launch of Public Sector Award

Launch of SME Awards

Launch of ‘Levels of Excellence’

Introduction of Special Prizes in

highest percentage in the categories of EQA model

lowest percentages in the categories of eqa model