TQM9
問題一覧
1
are processes in which the quality of a product or service is evaluated to verify that it meets certain standards. Checkpoints may include visual inspections, functional tests, or the use of specialized equipment to detect any abnormalities.
quality checkpoints
2
are used to assess product quality at any point during the process. It refers to specific points at which quality control measures are taken to guarantee that the product meets the required quality standards
quality control points
3
It reflects the systems-based approach to quality of an organization/production. It helps to ensure that the product is correct, authentic, and of the highest quality.
comprehensiveness
4
It speaks to the uniformity present across all of our operational processes.
consistency
5
It focuses on the company’s drive to innovate and elevate the business, stay ahead of its competition, and exceed their customers’ requirements.
continuousness
6
ISO cert
certification
7
Processes are monitored and adjusted to ensure quality and improve performance. This is typically a technical process using feedback loops, industrial-level controls, and chemical processes to achieve consistency.
process control
8
A statistical measure is used to determine if a batch or sample of products meets the overall manufacturing standard.
acceptance sampling
9
A mapping methodology that improves the design and implementation processes by creating evaluative indicators for each step.
process protocol
10
Randomly selected products are tested for the given attributes the chart is tracking. A common form of a quality control chart is the X-bar chart, where the y-axis on the graph tracks the degree to which the variance of the tested attribute is acceptable.
x bar chart
11
This method of quality control is another approach that emphasizes the roles of research and development, product design, and product development in reducing the occurrence of defects and failures in products.
taguchi method
12
This method is a quality control process involving looking at and assessing all product parts. This type of quality control is done to rule out flaws in products.
100% inspection method
13
Measures how much revenue on average is generated per employee.
revenue per employee
14
A high attrition rate can impact your bottom line. Monitor turnover rates to ensure a stable and experienced workforce contributing to product quality.
employee turnover
15
It quantifies the percentage of products delivered on time to customers compared to the total volume of delivered products.
on time delivery
16
Tracks the introduction of new technologies or processes that may impact product quality.
innovation metrics
17
assess the company’s position in the market, considering it as an indicator of product acceptance.
market share
18
days as a % of total working days - This metric helps organizations assess the impact of absenteeism on productivity and workforce attendance trends.
number of absentee
19
This metric reflects employee engagement in quality improvement initiatives and can be an indicator of the effectiveness of the organization’s quality management practices.
number of quality improvement suggestions per employee
20
gathering of feedback regarding of product or service quality and overall satisfaction
customer satisfaction rate
21
This metric examines the quality of raw materials you receive.
suppliers quality incoming
22
Calculate the costs associated with poor-quality materials or components.
cost of poor quality
23
Effectively managing and resolving defects in purchased orders is crucial for maintaining smooth supply chain operations, minimizing disruptions, and ensuring that products meet the required standards.
defects in purchased orders
24
It is a quality measure within the purchasing process that tracks the number or percentage of delivered items that do not meet the specified quality standards or requirements.
rejected deliveries
25
This metric is crucial for evaluating the reliability of the supply chain and ensuring that the procurement process aligns with production schedules and customer demands.
lead time variability
26
It is a systematic process for gaining valuable learning and knowledge for the continual improvement of a product, process, or service.
PDSA cycle
27
who stated that ‘the difficulty in defining quality is to translate future needs of the user into measurable characteristics, so that the product can be designed and turned out to give satisfaction at a price that the user will pay’.
shewhart 1931
28
stated that ‘quality can be defined only in terms of the agent’. In other words, it is the user of the product who is the final judge of the quality.
deming 1984
29
stated that ‘The long-term competitiveness of any manufacturing company depends ultimately on the success of its product development capabilities.’
sc wheelwright, kb clark 1992
30
involves identifying a goal or purpose, formulating a theory, defining success metrics and putting a plan into action
plan
31
components of the plan are implemented, such as making a product
do
32
outcomes are monitored to test the validity of the plan for signs of progress and success, or problems and areas for improvement.
study
33
closes the cycle, integrating the learning generated by the entire process, which can be used to adjust the goal, change methods, reformulate a theory altogether, or broaden the learning – improvement cycle from a small-scale experiment to a larger implementation.
act
34
1) Are the properties manifest or latent?
________ are directly measurable, such as the number of doors in a car.
manifest properties
35
1) Are the properties manifest or latent?
_____ are not directly measurable, e.g. Properties of a more artistic nature, such as the design of a tablecloth.
latent properties
36
users have a uniform attitude to or assessment of quality
homogeneous
37
users have a differentiated perception of quality.
heterogeneous
38
Quality can, in principle, be measured in two different ways. Either by _______ measurement of the consumer’s preferences via statistical scaling methods (latent) and experimental designs (manifest) or by an ______ preference measurement from observing the reactions of the market, as the starting point is to establish a connection between the qualities of a product and the market price of the product.
direct and indirect
james delapa · 27問 · 2年前
27問 • 2年前james delapa
james delapa · 27問 · 2年前
27問 • 2年前james delapa
james delapa · 27問 · 2年前
27問 • 2年前james delapa
james delapa · 38問 · 1年前
38問 • 1年前james delapa
james delapa · 35問 · 1年前
35問 • 1年前james delapa
TQM8
TQM8
james delapa · 26問 · 1年前TQM8
TQM8
26問 • 1年前reviewer
reviewer
james delapa · 39問 · 1年前reviewer
reviewer
39問 • 1年前問題一覧
1
are processes in which the quality of a product or service is evaluated to verify that it meets certain standards. Checkpoints may include visual inspections, functional tests, or the use of specialized equipment to detect any abnormalities.
quality checkpoints
2
are used to assess product quality at any point during the process. It refers to specific points at which quality control measures are taken to guarantee that the product meets the required quality standards
quality control points
3
It reflects the systems-based approach to quality of an organization/production. It helps to ensure that the product is correct, authentic, and of the highest quality.
comprehensiveness
4
It speaks to the uniformity present across all of our operational processes.
consistency
5
It focuses on the company’s drive to innovate and elevate the business, stay ahead of its competition, and exceed their customers’ requirements.
continuousness
6
ISO cert
certification
7
Processes are monitored and adjusted to ensure quality and improve performance. This is typically a technical process using feedback loops, industrial-level controls, and chemical processes to achieve consistency.
process control
8
A statistical measure is used to determine if a batch or sample of products meets the overall manufacturing standard.
acceptance sampling
9
A mapping methodology that improves the design and implementation processes by creating evaluative indicators for each step.
process protocol
10
Randomly selected products are tested for the given attributes the chart is tracking. A common form of a quality control chart is the X-bar chart, where the y-axis on the graph tracks the degree to which the variance of the tested attribute is acceptable.
x bar chart
11
This method of quality control is another approach that emphasizes the roles of research and development, product design, and product development in reducing the occurrence of defects and failures in products.
taguchi method
12
This method is a quality control process involving looking at and assessing all product parts. This type of quality control is done to rule out flaws in products.
100% inspection method
13
Measures how much revenue on average is generated per employee.
revenue per employee
14
A high attrition rate can impact your bottom line. Monitor turnover rates to ensure a stable and experienced workforce contributing to product quality.
employee turnover
15
It quantifies the percentage of products delivered on time to customers compared to the total volume of delivered products.
on time delivery
16
Tracks the introduction of new technologies or processes that may impact product quality.
innovation metrics
17
assess the company’s position in the market, considering it as an indicator of product acceptance.
market share
18
days as a % of total working days - This metric helps organizations assess the impact of absenteeism on productivity and workforce attendance trends.
number of absentee
19
This metric reflects employee engagement in quality improvement initiatives and can be an indicator of the effectiveness of the organization’s quality management practices.
number of quality improvement suggestions per employee
20
gathering of feedback regarding of product or service quality and overall satisfaction
customer satisfaction rate
21
This metric examines the quality of raw materials you receive.
suppliers quality incoming
22
Calculate the costs associated with poor-quality materials or components.
cost of poor quality
23
Effectively managing and resolving defects in purchased orders is crucial for maintaining smooth supply chain operations, minimizing disruptions, and ensuring that products meet the required standards.
defects in purchased orders
24
It is a quality measure within the purchasing process that tracks the number or percentage of delivered items that do not meet the specified quality standards or requirements.
rejected deliveries
25
This metric is crucial for evaluating the reliability of the supply chain and ensuring that the procurement process aligns with production schedules and customer demands.
lead time variability
26
It is a systematic process for gaining valuable learning and knowledge for the continual improvement of a product, process, or service.
PDSA cycle
27
who stated that ‘the difficulty in defining quality is to translate future needs of the user into measurable characteristics, so that the product can be designed and turned out to give satisfaction at a price that the user will pay’.
shewhart 1931
28
stated that ‘quality can be defined only in terms of the agent’. In other words, it is the user of the product who is the final judge of the quality.
deming 1984
29
stated that ‘The long-term competitiveness of any manufacturing company depends ultimately on the success of its product development capabilities.’
sc wheelwright, kb clark 1992
30
involves identifying a goal or purpose, formulating a theory, defining success metrics and putting a plan into action
plan
31
components of the plan are implemented, such as making a product
do
32
outcomes are monitored to test the validity of the plan for signs of progress and success, or problems and areas for improvement.
study
33
closes the cycle, integrating the learning generated by the entire process, which can be used to adjust the goal, change methods, reformulate a theory altogether, or broaden the learning – improvement cycle from a small-scale experiment to a larger implementation.
act
34
1) Are the properties manifest or latent?
________ are directly measurable, such as the number of doors in a car.
manifest properties
35
1) Are the properties manifest or latent?
_____ are not directly measurable, e.g. Properties of a more artistic nature, such as the design of a tablecloth.
latent properties
36
users have a uniform attitude to or assessment of quality
homogeneous
37
users have a differentiated perception of quality.
heterogeneous
38
Quality can, in principle, be measured in two different ways. Either by _______ measurement of the consumer’s preferences via statistical scaling methods (latent) and experimental designs (manifest) or by an ______ preference measurement from observing the reactions of the market, as the starting point is to establish a connection between the qualities of a product and the market price of the product.
direct and indirect