are processes in which the quality of a product or service is evaluated to verify that it meets certain standards. Checkpoints may include visual inspections, functional tests, or the use of specialized equipment to detect any abnormalities.

are used to assess product quality at any point during the process. It refers to specific points at which quality control measures are taken to guarantee that the product meets the required quality standards

It reflects the systems-based approach to quality of an organization/production. It helps to ensure that the product is correct, authentic, and of the highest quality.

It speaks to the uniformity present across all of our operational processes.

It focuses on the company’s drive to innovate and elevate the business, stay ahead of its competition, and exceed their customers’ requirements.

ISO cert

Processes are monitored and adjusted to ensure quality and improve performance. This is typically a technical process using feedback loops, industrial-level controls, and chemical processes to achieve consistency.

A statistical measure is used to determine if a batch or sample of products meets the overall manufacturing standard.

A mapping methodology that improves the design and implementation processes by creating evaluative indicators for each step.

Randomly selected products are tested for the given attributes the chart is tracking. A common form of a quality control chart is the X-bar chart, where the y-axis on the graph tracks the degree to which the variance of the tested attribute is acceptable.

This method of quality control is another approach that emphasizes the roles of research and development, product design, and product development in reducing the occurrence of defects and failures in products.

This method is a quality control process involving looking at and assessing all product parts. This type of quality control is done to rule out flaws in products.

Measures how much revenue on average is generated per employee.

A high attrition rate can impact your bottom line. Monitor turnover rates to ensure a stable and experienced workforce contributing to product quality.

It quantifies the percentage of products delivered on time to customers compared to the total volume of delivered products.

Tracks the introduction of new technologies or processes that may impact product quality.

assess the company’s position in the market, considering it as an indicator of product acceptance.

days as a % of total working days - This metric helps organizations assess the impact of absenteeism on productivity and workforce attendance trends.

This metric reflects employee engagement in quality improvement initiatives and can be an indicator of the effectiveness of the organization’s quality management practices.

gathering of feedback regarding of product or service quality and overall satisfaction

This metric examines the quality of raw materials you receive.

Calculate the costs associated with poor-quality materials or components.

Effectively managing and resolving defects in purchased orders is crucial for maintaining smooth supply chain operations, minimizing disruptions, and ensuring that products meet the required standards.

It is a quality measure within the purchasing process that tracks the number or percentage of delivered items that do not meet the specified quality standards or requirements.

This metric is crucial for evaluating the reliability of the supply chain and ensuring that the procurement process aligns with production schedules and customer demands.

It is a systematic process for gaining valuable learning and knowledge for the continual improvement of a product, process, or service.

who stated that ‘the difficulty in defining quality is to translate future needs of the user into measurable characteristics, so that the product can be designed and turned out to give satisfaction at a price that the user will pay’.

stated that ‘quality can be defined only in terms of the agent’. In other words, it is the user of the product who is the final judge of the quality.

stated that ‘The long-term competitiveness of any manufacturing company depends ultimately on the success of its product development capabilities.’

involves identifying a goal or purpose, formulating a theory, defining success metrics and putting a plan into action

components of the plan are implemented, such as making a product

outcomes are monitored to test the validity of the plan for signs of progress and success, or problems and areas for improvement.

closes the cycle, integrating the learning generated by the entire process, which can be used to adjust the goal, change methods, reformulate a theory altogether, or broaden the learning – improvement cycle from a small-scale experiment to a larger implementation.

1) Are the properties manifest or latent? ________ are directly measurable, such as the number of doors in a car.

1) Are the properties manifest or latent? _____ are not directly measurable, e.g. Properties of a more artistic nature, such as the design of a tablecloth.

users have a uniform attitude to or assessment of quality

users have a differentiated perception of quality.

Quality can, in principle, be measured in two different ways. Either by _______ measurement of the consumer’s preferences via statistical scaling methods (latent) and experimental designs (manifest) or by an ______ preference measurement from observing the reactions of the market, as the starting point is to establish a connection between the qualities of a product and the market price of the product.