FRONT OFFICE PT 1

Mitch Andrea Arboleda · 12問 · 1年前

通報

問題一覧

a minor change or addition designed to improve a text, piece of legislation, etc

amendent

Previous information in the reservation form may be needed when amending arrival dates.

amelia roldan

Old departure date to new departure date The guest decided to extend their stay

extension of stay

Old departure date to new departure date The guest decided to depart or leave earlier The guest stay in the hotel is shortened

early departure

The guest decided to change the type of accommodation she wants to occupy. Still this is subject to availability of room desired.

room change

The guest is expected to arrive earlier than the expected date.

early arrival

is where guest transaction takes place.This is where the guest fills up their registration form, get their key and check in and check out

reception

have face to face contact with guests in this section. Being courteous and smiling at all times is a must.

front desk clerk

is recording the guest’s pertinent information for official purposes.

guest registration

Is observed by the front desk personnel.

confidentiality

updating ________, preparing welcome letters, collecting all reservation

guest profile

before the guest arrival. it can be done by telephone conversation for frequent guest, VIPs or group guest.

pre registration procedure

only needs to sign the GRC all the information needed is already stores in the guest history file and in the system unless there are changes on the information stored.

regular guest

marketing skills must be exercised when giving information on the types of room accommodation, inquiries on the services of the hotel. Good judgement in determining on what the guest needs.

new guest

e front office personnel enter the information card and receive the guest’s signature. VIP registration is usually done in the room.

vip guest

assign a room to the guest. Update the system by blocking the room assigned.

front desk personnel

these are guests who would like to check-in or occupy an accommodation without any reservation.

walks in

are guest claiming a reservation (ordinary). This place the hotel in a difficult situation when a hotel is fully booked or overbooked.

claimers

is when a guest informs would like to register an earlier reservation which has been made.

cancelled reservation

Is when a guest shares room with another guest.

share withs

Is when an additional party joins an in house guest.

joiners

21st century (types of characters)

21st century (types of characters)

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FIL 1

FIL 1

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