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FRONT OFFICE PT 1

FRONT OFFICE PT 1
21問 • 1年前
  • Mitch Andrea Arboleda
  • 通報

    問題一覧

  • 1

    a minor change or addition designed to improve a text, piece of legislation, etc

    amendent

  • 2

    Previous information in the reservation form may be needed when amending arrival dates.

    amelia roldan

  • 3

    Old departure date to new departure date The guest decided to extend their stay

    extension of stay

  • 4

    Old departure date to new departure date The guest decided to depart or leave earlier The guest stay in the hotel is shortened

    early departure

  • 5

    The guest decided to change the type of accommodation she wants to occupy. Still this is subject to availability of room desired.

    room change

  • 6

    The guest is expected to arrive earlier than the expected date.

    early arrival

  • 7

    is where guest transaction takes place.This is where the guest fills up their registration form, get their key and check in and check out

    reception

  • 8

    have face to face contact with guests in this section. Being courteous and smiling at all times is a must.

    front desk clerk

  • 9

    is recording the guest’s pertinent information for official purposes.

    guest registration

  • 10

    Is observed by the front desk personnel.

    confidentiality

  • 11

    updating ________, preparing welcome letters, collecting all reservation

    guest profile

  • 12

    before the guest arrival. it can be done by telephone conversation for frequent guest, VIPs or group guest.

    pre registration procedure

  • 13

    only needs to sign the GRC all the information needed is already stores in the guest history file and in the system unless there are changes on the information stored.

    regular guest

  • 14

    marketing skills must be exercised when giving information on the types of room accommodation, inquiries on the services of the hotel. Good judgement in determining on what the guest needs.

    new guest

  • 15

    e front office personnel enter the information card and receive the guest’s signature. VIP registration is usually done in the room.

    vip guest

  • 16

    assign a room to the guest. Update the system by blocking the room assigned.

    front desk personnel

  • 17

    these are guests who would like to check-in or occupy an accommodation without any reservation.

    walks in

  • 18

    are guest claiming a reservation (ordinary). This place the hotel in a difficult situation when a hotel is fully booked or overbooked.

    claimers

  • 19

    is when a guest informs would like to register an earlier reservation which has been made.

    cancelled reservation

  • 20

    Is when a guest shares room with another guest.

    share withs

  • 21

    Is when an additional party joins an in house guest.

    joiners

  • 21st century (types of characters)

    21st century (types of characters)

    Mitch Andrea Arboleda · 12問 · 1年前

    21st century (types of characters)

    21st century (types of characters)

    12問 • 1年前
    Mitch Andrea Arboleda

    21st century 2

    21st century 2

    Mitch Andrea Arboleda · 13問 · 1年前

    21st century 2

    21st century 2

    13問 • 1年前
    Mitch Andrea Arboleda

    21st century 3

    21st century 3

    Mitch Andrea Arboleda · 34問 · 1年前

    21st century 3

    21st century 3

    34問 • 1年前
    Mitch Andrea Arboleda

    entrep 1

    entrep 1

    Mitch Andrea Arboleda · 41問 · 1年前

    entrep 1

    entrep 1

    41問 • 1年前
    Mitch Andrea Arboleda

    WHO IS THE ENTREPRENEUR

    WHO IS THE ENTREPRENEUR

    Mitch Andrea Arboleda · 11問 · 1年前

    WHO IS THE ENTREPRENEUR

    WHO IS THE ENTREPRENEUR

    11問 • 1年前
    Mitch Andrea Arboleda

    CHARACTERISTICS OF ENTREPRENEURSHIP

    CHARACTERISTICS OF ENTREPRENEURSHIP

    Mitch Andrea Arboleda · 11問 · 1年前

    CHARACTERISTICS OF ENTREPRENEURSHIP

    CHARACTERISTICS OF ENTREPRENEURSHIP

    11問 • 1年前
    Mitch Andrea Arboleda

    FIL 1

    FIL 1

    Mitch Andrea Arboleda · 19問 · 1年前

    FIL 1

    FIL 1

    19問 • 1年前
    Mitch Andrea Arboleda

    FIL 2

    FIL 2

    Mitch Andrea Arboleda · 11問 · 1年前

    FIL 2

    FIL 2

    11問 • 1年前
    Mitch Andrea Arboleda

    front office 1

    front office 1

    Mitch Andrea Arboleda · 13問 · 1年前

    front office 1

    front office 1

    13問 • 1年前
    Mitch Andrea Arboleda

    front office 2

    front office 2

    Mitch Andrea Arboleda · 16問 · 1年前

    front office 2

    front office 2

    16問 • 1年前
    Mitch Andrea Arboleda

    front office 3

    front office 3

    Mitch Andrea Arboleda · 15問 · 1年前

    front office 3

    front office 3

    15問 • 1年前
    Mitch Andrea Arboleda

    front office 4

    front office 4

    Mitch Andrea Arboleda · 18問 · 1年前

    front office 4

    front office 4

    18問 • 1年前
    Mitch Andrea Arboleda

    MIL 1 AND 2

    MIL 1 AND 2

    Mitch Andrea Arboleda · 18問 · 1年前

    MIL 1 AND 2

    MIL 1 AND 2

    18問 • 1年前
    Mitch Andrea Arboleda

    MIL 3 TO 5

    MIL 3 TO 5

    Mitch Andrea Arboleda · 18問 · 1年前

    MIL 3 TO 5

    MIL 3 TO 5

    18問 • 1年前
    Mitch Andrea Arboleda

    MIL 6

    MIL 6

    Mitch Andrea Arboleda · 10問 · 1年前

    MIL 6

    MIL 6

    10問 • 1年前
    Mitch Andrea Arboleda

    FRONT OFFICE PT 2

    FRONT OFFICE PT 2

    Mitch Andrea Arboleda · 40問 · 1年前

    FRONT OFFICE PT 2

    FRONT OFFICE PT 2

    40問 • 1年前
    Mitch Andrea Arboleda

    FRONT OFFICE PT3

    FRONT OFFICE PT3

    Mitch Andrea Arboleda · 14問 · 1年前

    FRONT OFFICE PT3

    FRONT OFFICE PT3

    14問 • 1年前
    Mitch Andrea Arboleda

    FRONT OFFICE PT4

    FRONT OFFICE PT4

    Mitch Andrea Arboleda · 11問 · 1年前

    FRONT OFFICE PT4

    FRONT OFFICE PT4

    11問 • 1年前
    Mitch Andrea Arboleda

    ENTREP 1

    ENTREP 1

    Mitch Andrea Arboleda · 14問 · 1年前

    ENTREP 1

    ENTREP 1

    14問 • 1年前
    Mitch Andrea Arboleda

    ENTREP 2

    ENTREP 2

    Mitch Andrea Arboleda · 19問 · 1年前

    ENTREP 2

    ENTREP 2

    19問 • 1年前
    Mitch Andrea Arboleda

    ENTREP 3

    ENTREP 3

    Mitch Andrea Arboleda · 5問 · 1年前

    ENTREP 3

    ENTREP 3

    5問 • 1年前
    Mitch Andrea Arboleda

    21st century 4

    21st century 4

    Mitch Andrea Arboleda · 9問 · 1年前

    21st century 4

    21st century 4

    9問 • 1年前
    Mitch Andrea Arboleda

    問題一覧

  • 1

    a minor change or addition designed to improve a text, piece of legislation, etc

    amendent

  • 2

    Previous information in the reservation form may be needed when amending arrival dates.

    amelia roldan

  • 3

    Old departure date to new departure date The guest decided to extend their stay

    extension of stay

  • 4

    Old departure date to new departure date The guest decided to depart or leave earlier The guest stay in the hotel is shortened

    early departure

  • 5

    The guest decided to change the type of accommodation she wants to occupy. Still this is subject to availability of room desired.

    room change

  • 6

    The guest is expected to arrive earlier than the expected date.

    early arrival

  • 7

    is where guest transaction takes place.This is where the guest fills up their registration form, get their key and check in and check out

    reception

  • 8

    have face to face contact with guests in this section. Being courteous and smiling at all times is a must.

    front desk clerk

  • 9

    is recording the guest’s pertinent information for official purposes.

    guest registration

  • 10

    Is observed by the front desk personnel.

    confidentiality

  • 11

    updating ________, preparing welcome letters, collecting all reservation

    guest profile

  • 12

    before the guest arrival. it can be done by telephone conversation for frequent guest, VIPs or group guest.

    pre registration procedure

  • 13

    only needs to sign the GRC all the information needed is already stores in the guest history file and in the system unless there are changes on the information stored.

    regular guest

  • 14

    marketing skills must be exercised when giving information on the types of room accommodation, inquiries on the services of the hotel. Good judgement in determining on what the guest needs.

    new guest

  • 15

    e front office personnel enter the information card and receive the guest’s signature. VIP registration is usually done in the room.

    vip guest

  • 16

    assign a room to the guest. Update the system by blocking the room assigned.

    front desk personnel

  • 17

    these are guests who would like to check-in or occupy an accommodation without any reservation.

    walks in

  • 18

    are guest claiming a reservation (ordinary). This place the hotel in a difficult situation when a hotel is fully booked or overbooked.

    claimers

  • 19

    is when a guest informs would like to register an earlier reservation which has been made.

    cancelled reservation

  • 20

    Is when a guest shares room with another guest.

    share withs

  • 21

    Is when an additional party joins an in house guest.

    joiners