chapter 6 sba

25問 • 1年前

問題一覧

Utilizing the advance communication technologies and digital information to streamline various

E business model

is a method of how a company will generate revenue, identifying its product offering, value added services, revenue sources and target customers to sustains itself

Business model

4 components of ebm

Value proposition customer relationship revenue model/stream activities, capabilities and resources

Is a tool used to ensure a product or service is positioned around customer values and needs

Value propositioning

is a process of incorporating a sustainable financial model for revenue generation within a business model design.

Revenue model

model that leverages digital technologies to improve several aspects of an organization. From how the company acquires customers

Digital business model

Functionality

Advertising model Community model Brokerage model

transaction type

.....

model generates value by enabling interactions between people, groups, and users by leveraging network effects. Supply and demsnd

Platform business model

platform where buyers and sellers interact and transact

marketplace business model

a phenomenon in which as more people er users join a platform, the mone the value of the service offered by the gutforme Improves for those joining afterward

network effect in a nutshell

the organization doesn't monetize the user directly, but it leverages the data users provide coupled with technology, thus have a key customer pay to sustain the core asset

asymmetric model

Model how to take attention to monetize

the attention ma

is a selling model where wholesalers sell their products in bulk to a retailer at a discounted price

Wholesale business model in a nutshell

model follows a direct-to-consumer approach, also called B2C, where the company sells directly to final customers a processed/finished product

Retail business model in a nutshell

a particular kind of business model where a company rather than accessing the consumer market directly it does that via another business

B2B2C business model

is the act of obtaining knowledge, goods, services, or opinions from a group of people. These people submit information via social media, smartphone apps, or dedicated crowdsourcing platforms.

Crowdsourcing business model

an evolution of open-source. Where a core part of the software/platform is offered for free, while on top of it are built premium features or add-ons, which get monetized by the corporation who developed the software/platform.

open core business Model

the company deliberately launched its operations by keeping tight ownership on the main assets, while those are established, thus choosing a chain model.

Franchained business model

Describes how your company engages with customers with respect to improving the customer experience.

Customer relations

refers to the principles, practices, and guidelines that an organization follows when interacting with its customers. - From the organization's point of view, this entire relationship encompasses direct interactions with customers, such as sales and service-related processes, forecasting, and the analysis of customer trends and behaviors.

Customer relations management

customer service begins after a customer reaches out to a business

Reactive function

customer service means that the business reaches out to the customer first to initiate contact

Proactive function

Benefits of Crm

retention satisfication loyalty

type of Customer relations

transsctional self service automated long term Personal assistance dedicated personal assistance Community Co creation

governance

Jan Rick Trinidad · 40問 · 2年前

governance