Communicating for Success

35問 • 2年前

問題一覧

Its 12:20 in the afernoon, and Javier's olient-fannah has iust arfived 20 minutes late for her appointment. Javier will need exactly I hour with Hannatnand his next appointment is at 2:00 PM. What should Javier do?

Agree to keep Hannah's appointment and politely remind her of the late policy.

Larissa has ben told by her manager okep severd points in mind when interacing and connaunicathe with coworkers. Which of the following did Larissa's manager most likely NOT tell her to do as part of her efforts to do so effectively?

Share your private life with them.

Which of the following is MOST important regarding your workspace?

It should be clean and uncluttered.

The discussion with the client that determines the client's needs and how to achieve the desired results is the ______.

client consultation

Participate proactively in your career and in your success by _______.

communicating your desires and interests

Kallie has just had a long conversation with her new client, Amanda. Kallie's goal during this initial meeting was to ascertain Amanda's needs and how to achieve her desired results. In which of the following did Kallie just participate?

the client consultation

Stephanie wants to become a better communicator at work. She feels as though her poor communication skills have led to numerous clients abandoning her as their beauty pro and her business as their place to go for beauty and styling services. You are Stephanie's close friend. Which of the following pieces of advice would LEAST help Stephanie in her quest foward better communication skills and practice?

Good communication skills completely eliminate any potential workplace conflict.

When should the client intake form be started?

the moment a new client calls to make an appointment

Jovan is nervous about his first day of work. He hopes to remember all that he learned in classes and training, especially in interactions with his manager. Which of the following should Jovan AVOID when communicating with his manager?

not welcoming constructive criticism

Which of the following should you do as your employce evaluation draws near?

Perform a self-evaluation.

______is the FIRST step in making meaningful on the job communication a reality.

Behaving in a professional manner

Which of the following is NOT true of the service record card?

It is intended for the client's use.

Kevin has noticed that his most loyal dient, Judith, is regularly 20 to 25 minutes late for her prescheduled midmorning appointments. When this happens, it throws off the rest of Kevin's day of appointments, often upsetting his other clients. Although he has politely mentioned to Judith the affect that her tardiness inevitably causes on his schedule, she continues to be reliably tardy. Which of the following would be Kevin's BEST option?

Always schedule Judith for the last appointment of the day.

Brooks stared workathereumentertbitinen the wesksago In that fime,sthe has noticed that much of the staff avoids conversations with her, and some even turn and walk the other way when they see her coming. She's not sure why this is. sir arshs started working there, she has always been sure to stick up for herself whenever she feels disrespected, even going so far as to take an "eye for an eye" mentality into interactions with coworkers. What is Brooke doing wrong?

She is reacting instead of responding.

When you ____,you trust your judgment, uphold your values, and stick to what you believe is right.

believe in yourself

What should you NOT do at the end of your employee evaluation meeting?

Keep your self-evaluation to yourself.

Martha's instructor has told her that she should take practical steps for efectively communicating in the workplace. Which of the following is LEAST likely to be one of the steps Martha's instructor mentioned?

to talk more and listen less

Sheila's employee evaluation is approaching. Because she knows it will benefit her good standing on the job, she very much wants to interact with her manager in the best possible way during this evaluation. Which of the following should she AVOID doing during this evaluation?

asking her manager to skip the guidance portion of the evaluation

What should you do if clients arrive late and you have the time to take the appointment without jeopardizing other appointments?

Politely advise the clients of the late policy.

When reflective listening, it is important to ___

not interrupt while the client is speaking

Which of to foldwing would be the LEAST apropriate esponse to acint who stars gosiping?

Quietly join in the gossiping.

What is the FIRST step in the 10-step consultation method?

Review the intake form.

When should a client consulation be performed?

at part of every single service

When speaking with an unhappy client about a scheduling mix-up, it is important to ______

stay detached

Beauty professionals should study and have a thorough understanding of communicating for sucess for all of the following reasons EXCEPT:

Good communication skills, although increasing workplace conflict, better prepare workers to deal with it.

When is it appropriate to go to your manager with a complaint about a colleague?

after you have tried everything to handle the problem yourself

Quinton opened his own busines six months ago, In all of his training sessions with new employees, Quinton is sure to instruct them to perform client consulations with every single new client. He makes sure that all beauty pros perform an in-depth client consultation wit clieves ymmediately following their first service. In doing so, the professionals are to prepare by having on hand a variety of styling books, pamphlets, brochures, and a portfolio of their work. Where does Quinton go wrong in his training?

He shouldn't have had the beauty pros wait until after the first service to conduct client consultations.

Not crossing your arms when listening to clients or team members is an example of ______.

being aware of your body language

What is reflective listening?

listening to the client and then repeating, in your own words, what you think the client is telling you

Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers?

Be willing to share their private life.

Zoey is studying for a career in beauty and wellness. Which of the following will be the basis of all long-lasting relationships with Zoey's clients and coworkers?

communicating effectively

Joanna, a new client of Harvey's, has just asked Harvey if she can see some examples of her requested service from his previous clients. What should Harvey have prepared before the consultation to meet Joanna's request?

a collection of online before/after images from his colleagues

Harriet is attempting to deal with a client who is unhappy after her service. Which of the following should Harriet AVOID in this situation?

insisting that, despite what the client thinks, the service was exceptional

Which of the folwine should be done to try to reso/we en unhapy client probe?

Find out why the client is unhappy.

Abigail's policy as a beauty pro is to allow her clients to be no more than 15 minutes late before they are required to reschedule. She does, however, build in a bit of extra time in between clients to allow for someone who is less than 15 minutes late. When this does happen, she keeps the appointment and politely reminds the client of her late policy. When clients are more than 15 minutes late, she also usually keeps the appointment and simply reschedules the subsequent clients with her apologies. Where is Abigail going wrong?

She should not keep appointments for very tardy clients at the expense of subsequent clients.

Chemistry and chemical

Gia Taylor · 50問 · 2年前

Chemistry and chemical