Mgmt 1

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It is the act of transferring information from place, person, or group to another.

Communication

This is the most effective type of communication used in ship maneuvering.

Closed loop communication

Identifying error. Reporting to VTS is an example of internal communication onboard.

Internal

Identifying Error. Understanding the roles of team mates helps ensure that team members concentrate others responsibilities and that their actions do not impink on their teammate’s functions.

Others

Your vessel is intended to discharge your cargo in Norway and to load another type of cargo right away after cargo cleaning. Following the normal ship of duty onboard, without overtime, what do you think could happen next?

There will be a smooth operation since all the crew is well rested

Identifying Error. As team members take ownership of the team’s goals and it is not important that they understand how the different goals of each team member interrelates.

Not

Which of the following is an example of complacency?

The OS not wearing gloves during mooring operation

Which of the following is correct grouping in relation to human limitations?

Fatigue, Misunderstanding, and Complacency

These are beliefs that are not founded by known facts about someone or about a particular group of individuals.

Biases

In communication, what does “illuminate” mean

Creating clarity

Some common barrier to effective communication are the following except:

Cultural relativism

This is the mental disposition of people towards other and the current circumstances before making decisions that result in behavior.

Attitude

A term used for a regular review of an employees job performance and overall contribution to the company.

Performance appraisal

Identifying Error. Intrapersonal communication takes place between two individuals and thus a one on one conversation

Two individuals

Study the analogy. Chief engineer: Special engineer :: Chief officer : ___.

2nd Officer

Which statement is true?

Coordination is the process of organizing people or groups so that they work harmoniously

It is define as the reason/s why you are doing something or the level of desire you have to do something.

Motivation

As chief officer, what are your course of actions to avoid pushing your crew members beyond their personal and human limitations. I. Monitors the Work and Rest hour II. Comply with the STCW “Fitness For Duty Requirements” III. Allow them to perform over time for extra income to their family IV. Consider the Time and Resource Constraints

I, II, IV

Which statement is true?

Feedback is the cheapest most powerful yet most underused management tool that we have at our disposal

In order to ensure utmost safety of the ship, it is important that officers and crew members from each department shun their ego and maintain healthy communication not only during emergency situations but throughout all important ship operations. The statement pertains to:

Shipboard coordination

Identifying error. The three basic components of communication system are transmission, communication channel and receiver.

Transmission

Which of the following is not a part of the group

Overcome Barriers

In order to be certain that crew members are suitable rested and operations comply with the requirements of STCW and ISM Codes, members are advise to ensure the following except:

Hours of rest are being reduced to below the statutory minimum by applying the “overriding operational conditions” provision to routine operations.

What are the three basic components of communication system?

Transmitter, Channel and Receiver

After your external audit, the DNV surveyor found a zero deficiency with regards to the safety of operation and environmental protection that your vessel practicing onboard. What type of measure in Strategic Planning was observed?

Outcome and quality measures

Feedback can be highly motivating and energizing. It has strong links to the members of the organization satisfaction and productivity, it is timely, specific and may help the individual ascertain. I. How they are impacting on others in the workplace II. Whether they were successful or not in achieving their goals III. What they are currently doing well and what areas require improvement IV. What they are not supposed to be achieving in their roles

III, II, I

Identifying error. Communication helps understand people better removing understanding and creating clarity of thoughts and expressions.

Removing

Which statement is false.

STCW stands for standards of training, convention, and watchkeeping for seafarers.

A term used to describe an overall feeling of tiredness or lack of energy due to lack of sleep and work overload.

Fatigue

Once the pilot is onboard, it is the duty of deck officer to inform the engine room about the pilot’s boarding time or whenever any outside authority is about to visit the ship. This will give time to engine room staff to be ready for important situations and prevent any kind of ship delay. What is the main concern of the situation?

Proper coordination

Factors that can cause time constraints are the following except:

Deadline, Resources and Benefits

Determine the correct procedure in strategic planning I. Put your plan into action II. Have a clear road map designed to reach your vision III. Measure your performance IV. Identify your plan

IV, II, I, III

Identifying error. Verbal communication involves the visual display of information, wherein the message is understood or express with the help of visual aids.

Verbal communication

Identify the factors that cause resource constraint. I. Development backlog II. Resource allocation III.Schedule IV. Project Completion

I,II,III,IV

It is the process of analyzing and studying the objectives, as well as the way in which we will achieve them. It helps us achieve our goals and allows for more efficient use of time and other resources.

Management

Which of the following analogy lacks correlation?

Deck Cadet: helmsman

Identify Error. The transmitter’s function is to process the message signal into a form suitable for transmission over the communication channel. This is called transmission.

Transmission

Which of the analogy best correlates?

Master: Chief officer :: 2nd engineer : 3rd Engineer

It is a key tool for improving both individual and team’s performance and helps individuals to understand what they did well and what they could do better.

Feedback

The organization of the different elements of a complex activity so as to enable them to work together effectively is a statement referring to:

Coordination

It is the ability of an individual or a group of individuals to influence and guide other members of an organization.

Leadership

As per STCW, what is the minimum number of hours of rest for a seafarer in any 7-day period?

77 hours

What are the objectives of effective communication? I. Your listening must be understand what you say II. You must impress the listeners III. Your listeners must feel what you feel IV. Always use jargons in communication

I and III

The deck crew are often performing their job for deck maintenance to the best of their performance without receiving any comment or suggestions from the chief officer. This is an example of:

Feedback Famine

Identify Error. A skilled communicator must be aware of all barriers to try to increase their impact by continually checking, understanding, and by offering appropriate feedback.

Increase

People with low self-esteem maybe less assertive and therefore may not feel comfortable communicating. This is an example of ______

Psychological Barrier

Identifying error. Transfer of message during mooring operation is an example of internal communication.

No error

Why employees are motivated?

It is cushy to work when people are motivated

A message that includes a lot of specialists jargon and abbreviation will not be understood by a receiver who is not familiar with the terminology used is an example of _____.

Language barrier

What is a failure to understand, or an argument resulting from the failure of two people or two sides to understand each other?

Misunderstanding

Why a message signal must be modulated for transmission.

Modulation permits multi-flexing

There are two methods in transmitting an intelligent message signal over the communication channel. The two methods are analog or digital. There are both advantages and disadvatanges to both methods. For the digital method, its advantages includes which of the following? I. Increased immunity to noise in the channel and outside interference which are impossible to prevent in the communication channel. II. Offer flexible operation of the system due to the technologies in the digital system. III. Different types of message signals as voice data, video data, or computer data can be implemented in the same format by the transmitter. IV. Message signals can be encrypted to provide security for sensitive data.

I, II, III, IV

Following our best examples of operation that will measure SHIPBOARD COORDINATION, except

Voyage planning

As per STCW, what is the minimum number of hours of rest for seafarer in any 24-hour period.

10 hours

It is the ability to use different parts and resources of the organization together smoothly and efficiently

Coordination

Determine the error in the following statements.

Project Measures: These measures show progress against an initiative that has a terminus. The measure is usually stated as the percent is incomplete.

Situational awareness means having an accurate understanding of what is happening around you and what is likely to happen. Therefore, you must consider the following, except:

Emotional attached to what is happening

A state of being aware of what is happening around you in terms of where you are, where you are supposed to be, and wether anyone or anything around you is a threat to your health and safety.

Situational Awareness

It is the ability to speak up for ourselves in a way that is honest and respectful

Assertiveness

Deadlines, workload management, and resources allocation are factors that affect time are examples of ____.

Time constraints

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