Funda

11問 • 1年前

問題一覧

Where are extra person has presented with a booking

staff should immediately set another place and add a chair where possible or another table should be quickly identified for the party

When confirming the reservation

also confirm any details that may be written against that booking (ex.and youre off to the cinema, so youd like to be away by 8:30, is that right? and your requested a high chair, i believe?")

Where there is a note that a birthday cake or has been arranged

this should also be discreetly checked with the hosy either at the table or elsewhere

Greeting basis as indicated by

1. weather- "Isn't it cold today?" it can be a great ice breaker and help strike up a conversation 2. sporting events- "did you watch the game today?" 3. special events- "happy festival day" 4. the season- "isn't it getting dark early these days?" 5. a special in-house event- "welcomd to our grand winery tour dinner, it will be a night to remember"

Guest may be able to leave their overcoats, umbrella or other items at the

reception area

Greeting guests on arrival and accompanying them to their table to seat them is known as

greet and seat

Get proactive and offer to special needs customers

1. alternative easy access to their table because of a disability 2. a high chair for infants 3. warming of a bottle for babies 4. appropriate food for those with special dietary needs as indicated in the reservation book 5. privacy for romantic couples and business people to the best extent possible given other bookings 6. room on a table to spread out where business look as if its going to be conducted 7. a table near the door for someone with a walking stick

Lap napkins

Willat this stage return to the reception desk to seat further guest

head waiter

Then take over ghe table to complete the next few steps

service staff member

Standards for greeting and seating guest

BPP

BPP

問題一覧

Where are extra person has presented with a booking

staff should immediately set another place and add a chair where possible or another table should be quickly identified for the party

When confirming the reservation

also confirm any details that may be written against that booking (ex.and youre off to the cinema, so youd like to be away by 8:30, is that right? and your requested a high chair, i believe?")

Where there is a note that a birthday cake or has been arranged

this should also be discreetly checked with the hosy either at the table or elsewhere

Greeting basis as indicated by

Guest may be able to leave their overcoats, umbrella or other items at the

reception area

Greeting guests on arrival and accompanying them to their table to seat them is known as

greet and seat

Get proactive and offer to special needs customers

Lap napkins

Willat this stage return to the reception desk to seat further guest

head waiter

Then take over ghe table to complete the next few steps

service staff member

Standards for greeting and seating guest