GC-Architect

60問 • 1年前

問題一覧

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

Daily, Weekly, Monthly, Yearly

Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

Dynamic Views

Which of the following feature is used to test the created flow before it goes live?

Debug

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

Use an outbound campaign to promote the product., Use the prompt feature to play the product details every time customer dials your contact center.

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

Transfer, Transfer to Outbound Flow, Hangup

The FindSkill() function is not case sensitive when performing a search.

True

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

Call Data Action, Collect Input, Data Table Lookup, Get Participant Data

Which of the following selects the interaction path and enhances the caller's experience before agent assignment?

IVR

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Firefox, Chrome

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

IVR

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Automatic Call Distribution

The interaction may not route properly if the default language skill is not selected.

True

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

Media Capture, Protocol Capture

Select the types of scheduling available in Genesys Cloud. (Choose two.)

Load based Scheduling, Automated Scheduling

What is the minimum value for the number of times to repeat a menu?

Why must you create queues for ACD functionality to work?

Queues match agents to an appropriate interaction using ACD

Which ACD routing method routes interaction to the next available agent?

Standard ACD

What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

100%

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

Wrap-up Codes

Which of the following components can be configured to read and write data from a CRM?

Set UUI Data

Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.

prompt_user_Welcome_en-us

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

False

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

Language, Skills

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling. Which action is used for default error handling in this state if alternative actions are not configured?

Disconnect

Which definition matches the After Call Work option Optional?

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Select the percentage that indicates a High level in the flow size.

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

Inbound Call Flow

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Set Screen Pop

Which definition matches the ACD Evaluation Method Best Available Skills?

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

Architect supplies a built-in _______________ flow.

In-Queue Call

What would you select from the Performance menu to view real-time statistics for all active campaigns?

Outbound Campaigns

Arrange the listed schedule groups based on call flow priority. 1. Closed 2. Emergency 3. Open 4. Holiday

2,4,1,3

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

Inter-Digit Timeout

Which of the following components can be added to scripts? (Choose all that applies.)

Text, Checkbox, Web Page, Image

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

Outbound

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

Collect Input

To route an incoming call based on the current time, _____ is the best method.

Call route

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Admin>Quality

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

True

What is the maximum prompt file size you can upload?

25 MB

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Play Estimated Wait Time

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

Username, Password, Token

How many ways are there to initiate a secure call flow?

Two

Which variable's value indicates whether the flow is running in debug mode?

Flow.IsTest

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

MakeDateTime(2020,5,3)

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

Divisions

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

Actions, Event Handling, Menus, Supported Languages, Speech Recognition

You are trying to create a new flow. Which option lists the correct sequence of steps? 1. Log on to Architect. 2. Click + Add to create a new flow. 3. In the Settings section, modify the settings and options as needed. 4. Select the type of flow. 5. Add the required tasks to the flow. 6. Add the required menu(s) to the flow. 7. Publish the flow. 8. Validate the flow.

1,4,2,3,6,5,8,7

Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?

EmailAddressDomainPart()

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

Milliseconds, Seconds

Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.

Prompts

Which function returns a new instance of DateTime initialized with the specified values?

MakeDateTime()

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

True

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Select all the naming requirements for prompts. (Choose two.)

A prompt name can begin with a letter., A prompt name can contain letters, underscore, and numbers.

Which speech recognition feature is enabled by default for new Inbound call flows?

Enable speech recognition for the entire flow

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

The maximum capacity that an agent may handle simultaneously for each supported media type, The number of different media types that an agent may handle simultaneously, The media types that can interrupt current interactions that an agent is handling

Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

"He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

False

When you delete a flow, it removes only the current version of the flow.

False

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問題一覧

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

Daily, Weekly, Monthly, Yearly

Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

Dynamic Views

Which of the following feature is used to test the created flow before it goes live?

Debug

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

Use an outbound campaign to promote the product., Use the prompt feature to play the product details every time customer dials your contact center.

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

Transfer, Transfer to Outbound Flow, Hangup

The FindSkill() function is not case sensitive when performing a search.

True

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

Call Data Action, Collect Input, Data Table Lookup, Get Participant Data

Which of the following selects the interaction path and enhances the caller's experience before agent assignment?

IVR

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Firefox, Chrome

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

IVR

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

Automatic Call Distribution

The interaction may not route properly if the default language skill is not selected.

True

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

Media Capture, Protocol Capture

Select the types of scheduling available in Genesys Cloud. (Choose two.)

Load based Scheduling, Automated Scheduling

What is the minimum value for the number of times to repeat a menu?

Why must you create queues for ACD functionality to work?

Queues match agents to an appropriate interaction using ACD

Which ACD routing method routes interaction to the next available agent?

Standard ACD

What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

100%

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

Wrap-up Codes

Which of the following components can be configured to read and write data from a CRM?

Set UUI Data

prompt_user_Welcome_en-us

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

False

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

Language, Skills

Disconnect

Which definition matches the After Call Work option Optional?

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Select the percentage that indicates a High level in the flow size.

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?

Inbound Call Flow

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

Set Screen Pop

Which definition matches the ACD Evaluation Method Best Available Skills?

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

Architect supplies a built-in _______________ flow.

In-Queue Call

What would you select from the Performance menu to view real-time statistics for all active campaigns?

Outbound Campaigns

Arrange the listed schedule groups based on call flow priority. 1. Closed 2. Emergency 3. Open 4. Holiday

2,4,1,3

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

Inter-Digit Timeout

Which of the following components can be added to scripts? (Choose all that applies.)

Text, Checkbox, Web Page, Image

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

Outbound

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

Collect Input

To route an incoming call based on the current time, _____ is the best method.

Call route

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Admin>Quality

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

True

What is the maximum prompt file size you can upload?

25 MB

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Play Estimated Wait Time

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

Username, Password, Token

How many ways are there to initiate a secure call flow?

Two

Which variable's value indicates whether the flow is running in debug mode?

Flow.IsTest

Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

MakeDateTime(2020,5,3)

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

Divisions

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

Actions, Event Handling, Menus, Supported Languages, Speech Recognition

1,4,2,3,6,5,8,7

Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?

EmailAddressDomainPart()

Select all the possible measurements for the selection timeout of every menu. (Choose two.)

Milliseconds, Seconds

Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.

Prompts

Which function returns a new instance of DateTime initialized with the specified values?

MakeDateTime()

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

True

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

Select all the naming requirements for prompts. (Choose two.)

A prompt name can begin with a letter., A prompt name can contain letters, underscore, and numbers.

Which speech recognition feature is enabled by default for new Inbound call flows?

Enable speech recognition for the entire flow

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

"He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

False

When you delete a flow, it removes only the current version of the flow.

False