Typically be accompanied by a sighted person. In this situation the server should not hesitate to offer services when needed.

Responsible for answering all telephone calls, taking, and processing orders from guests in the room.

Is a restaurant that serves modurately price food in a casual atmosphere

Is the type of beverage outlet that serves beer

- deals most directly with the guests once they are seated.

- waiter in charge of specific section or station

prepares/mixes alcoholic and non-alcoholic beverages.

Known in American service as the dining room

Many times the price of the menu item is a serious consideration for this guest.

Specializes in serving coffee

It is similar to food courts thought is not located inside a mall or shopping area

An outlet that only serves beverages both alcoholic and non alcoholic

Always ask the parents whether they want a high chair for their child. Be careful not to offend the child, make sure that he needs it.

Are made up of institutions or different institutions owning or operating food service establishments within the institutional boundaries of school and hospitals

Is a group of different food service establishments and is usually located in commercial or public areas especially in places where people are concentrated

one should practice standard good grooming and personal hygiene.

Only orders coffee while reading newspaper, books and sit at a table for a couple of hours.

Is a food service establishment that has an expertise in serving both beverage and food

Is an establishment that serves the customer with prepared food

Serving tea

- you have to connect yourself to others.

- it is expected to be organized, effective, and competent.

- nutritious food, safe environment

also known as station waiter/ head waiter/ captain waiter

- serves as a team leader

- responsible to provide friendly and efficient service of food and beverage to all the guests in the room and poolside

This outler has evolved from the traditional cafeteria wherein

- you know how to get the attention of people.

-Under the responsibility of room service manager

- also known as wine steward.

- hunger, thirst

The food usually takes a backseat to the presentation of the theme and these restaurant attract customer solely on the premise of the theme itself

- also known as busboy

Impresses you with his knowledge and can make you feel frustrated.

Usually doubtful to the quality of the food and or the way it is prepared.

Guest who are physically challenged.

A small restaurant serving moderately

-Headed by bar managers

responsible in serving food and beverages to guest at venues

-Supervised by outlet manager

Also known as quickly restaurant

- responsible for preparing, set tray and delivering orders to guest rooms.

This needs a little extra care when serving.

in charge of the service for an entire dining room.

- assist in serving drinks to guests

- in charge of food and beverage service in hotels, restaurants, and food outlets

Guest who sends the items back to the kitchen is a person who knows exactly what he wants.

- interaction, helping someone

- socialization, attention

is a food service establishment that is an expert in serving beverages and secondarily food

offers patron a selection of food at a fixed prices

The one who does not leave a tip or in a small amount only, that guest should still be served in the same professional

- all restaurant service personnel must be adaptable and accommodating

also known as waiter

welcomes and greets customers and escorts them to their tables.

-Under the supervision of the banquet manager

A type of beverage outlet that focuses in serving wine

Shy and soft-spoken individual so listen to him with care.

- also known as head waiter

Has a diet restriction and will expect the serve to be knowledgeable in answering the question about the menu.

- also known as dining room attendant.

- the success of the food and beverage outlet may depend on the dedication of its people..

The one who cannot make up his mind regarding the foods that he wants to order

Seeks attention and as a result can be somewhat irritating.

oversees all operation before and after the event.

This industry caters to workers of different categories within its industrial boundaries

An outlet that offers the actual dining experience, which represent the kind of food service based on a certain culture

Shop that serves different type of pizzas

4 Areas of Guests’ Needs