問題一覧
1
Training and certification of regular, ensure right manning and position per shift and check of execution of standards are some of the roles and responsibilities of _____________.
Assistant Restaurant Manager
2
The transaction running time in monitor layout is represented by different colors. What are the colors in the Kitchen Monitor?
Gray, green, yellow, and red
3
In breaking the line in Queue Management, the manager should _______________.
Open POS
4
In Serving Process Guide, the Server follows how many Key Steps?
4 Key Steps
5
This equipment used to transact customer transactions and located at the counter?
Point of Sales (POS)
6
In what Drive-Thru Zone does payment processing happens?
Window 1
7
What is the Standard Time for Counter?
80 seconds
8
In the Monitor Layout, what type of transaction has black background and white font in text?
Dine In
9
Cancel or Void orders can be seen in the monitor. It is shows:
White background, red font
10
The stores are not supported with Marketing Materials if they have other business channels.
False
11
Station Order Display monitor displays product information per station and is only available in Stir-fry station and Baine Maine. No touch and bump off require.
True
12
Stores with SDS (Station Display System) do Pay, Claim, Serve in assembling of orders.
False
13
The Exit Zone in Drive-Thru is used for motorcycle parking.
False
14
Which of the following is not a criteria of Two-Line System?
POS has constantly 2 people in depth
15
In kitchen monitor, the timer will become red once it reaches the 3-minute mark.
True
16
Counter’s Key Step 3 is
Punch the Order
17
This key step is when you will politely excuse yourself before turning back to the customer to assemble the products
Key Step 6
18
The Purpose of Service System is “To EFFECTIVELY and EFFICIENTLY fulfil the customers orders while making them feel not VALUED and APPRECIATED”.
False
19
The scroll bar in monitor layout will show up because a box can accommodate only _____ lines to show.
11 lines
20
The peripherals in the system components are all connected in _______________.
POS Server
21
The arrangement and gap of tables after bussing procedure should be at least 2 inches apart.
False
22
Who is person-in-charge in checking the products before dispatch in delivery?
Manager
23
Planning /Ordering of stocks to be used for Bulk Order/Chowlebration is the responsibility of
Manager
24
In Counter’s Key Step number 2, what should be done?
DO Suggestive Selling & TAKE Orders Accurately
25
Before getting the table number, the server must ask permission from the customer first.
True
26
Who looks for and meets potential customers for Bulk Orders/Chowlebration?
Manager
27
Yellow font and black background in monitor layout signifies that the transaction is for ______________.
Take Out
28
Happy Plus Card Terminal is used to transact customer’s Happy Plus Card. It can be used to load the card and points as payment.
True
29
Not all stores have headsets, only those stores that have Drive-Thru business channel.
True
30
In Bulk Orders/Chowlebration, if the kitchen equipment is not enough to cater the customer’s requirement, what is the strategy to be considered or done?
Share the orders with stores within the area
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1
Training and certification of regular, ensure right manning and position per shift and check of execution of standards are some of the roles and responsibilities of _____________.
Assistant Restaurant Manager
2
The transaction running time in monitor layout is represented by different colors. What are the colors in the Kitchen Monitor?
Gray, green, yellow, and red
3
In breaking the line in Queue Management, the manager should _______________.
Open POS
4
In Serving Process Guide, the Server follows how many Key Steps?
4 Key Steps
5
This equipment used to transact customer transactions and located at the counter?
Point of Sales (POS)
6
In what Drive-Thru Zone does payment processing happens?
Window 1
7
What is the Standard Time for Counter?
80 seconds
8
In the Monitor Layout, what type of transaction has black background and white font in text?
Dine In
9
Cancel or Void orders can be seen in the monitor. It is shows:
White background, red font
10
The stores are not supported with Marketing Materials if they have other business channels.
False
11
Station Order Display monitor displays product information per station and is only available in Stir-fry station and Baine Maine. No touch and bump off require.
True
12
Stores with SDS (Station Display System) do Pay, Claim, Serve in assembling of orders.
False
13
The Exit Zone in Drive-Thru is used for motorcycle parking.
False
14
Which of the following is not a criteria of Two-Line System?
POS has constantly 2 people in depth
15
In kitchen monitor, the timer will become red once it reaches the 3-minute mark.
True
16
Counter’s Key Step 3 is
Punch the Order
17
This key step is when you will politely excuse yourself before turning back to the customer to assemble the products
Key Step 6
18
The Purpose of Service System is “To EFFECTIVELY and EFFICIENTLY fulfil the customers orders while making them feel not VALUED and APPRECIATED”.
False
19
The scroll bar in monitor layout will show up because a box can accommodate only _____ lines to show.
11 lines
20
The peripherals in the system components are all connected in _______________.
POS Server
21
The arrangement and gap of tables after bussing procedure should be at least 2 inches apart.
False
22
Who is person-in-charge in checking the products before dispatch in delivery?
Manager
23
Planning /Ordering of stocks to be used for Bulk Order/Chowlebration is the responsibility of
Manager
24
In Counter’s Key Step number 2, what should be done?
DO Suggestive Selling & TAKE Orders Accurately
25
Before getting the table number, the server must ask permission from the customer first.
True
26
Who looks for and meets potential customers for Bulk Orders/Chowlebration?
Manager
27
Yellow font and black background in monitor layout signifies that the transaction is for ______________.
Take Out
28
Happy Plus Card Terminal is used to transact customer’s Happy Plus Card. It can be used to load the card and points as payment.
True
29
Not all stores have headsets, only those stores that have Drive-Thru business channel.
True
30
In Bulk Orders/Chowlebration, if the kitchen equipment is not enough to cater the customer’s requirement, what is the strategy to be considered or done?
Share the orders with stores within the area