mgt 301 (2)
問題一覧
1
Jim is a student who cannot work at writing a paper for more than 30 minutes, yet he can spend many hours writing comments on blogs. What accounts for the change in motivation in this case?
the situation
2
Motivation is best defined as a process that ________.
accounts for an individual's efforts toward attaining a goal
3
What are the three key elements of motivation?
intensity, direction, and persistence
4
Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and need for sex?
physiological
5
According to Maslow, when does a need stop motivating?
when it is substantially satisfied
6
What is the major problem with Maslow's hierarchy of needs in organizational behavior?
There is little evidence that needs are structured or operate in the way it describes.
7
How would a Theory X manager view employees?
needing to be coerced to achieve goals
8
A Theory Y manager would assume that employees would ________.
attempt to avoid work
9
Which of the following is a behavior that would most likely be exhibited by a Theory X manager?
She strictly controls the details of any project she is managing.
10
Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a factor?
working conditions
11
Which of the following is not true about the two-factor theory?
A job becomes satisfying when the dissatisfying characteristics are removed.
12
What continuum in the two-factor theory is made up of the hygiene factors?
no dissatisfaction to dissatisfaction
13
McClelland's theory of needs concentrates on which three needs?
achievement, power, and affiliation
14
Jasmine is trying to gain control of her department. Although she will be greatly compensated if she achieves this aim and will gain control over many subordinates, the main reason she is pursuing this position is that she thinks she can do the job better than her predecessors and wants people to know that this is so. What need would McClelland say primarily drives Jasmine in this case?
the need for achievement
15
Individuals with a high need to achieve prefer all of the following except ________.
a high degree of risk
16
What is the term used for an individual's personal evaluation of their ability to perform?
self-efficacy
17
According to Bandura, what is the most important source of increasing self-efficacy?
enactive mastery
18
How do proponents of reinforcement theory view behavior?
as environmentally caused
19
Which theory is, strictly speaking, not a theory of motivation since it does not concern itself with what initiates behavior?
reinforcement theory
20
If operant behavior is influenced by the reinforcement or lack of reinforcement brought about by its consequences, positive reinforcement ________.
strengthens a behavior and increases the likelihood it will be repeated
21
To get the best results when using reinforcement theory, rewards should be ________.
given immediately follow the desired behavior
22
Diane wants her students to actively participate more in class. She has decided to use reinforcement theory to get the results she wants. Which of the following methods is she most likely to use?
She is going to place a tally mark beside a student's name each time they contribute.
23
What is the major failure of reinforcement theory in explaining changes in behavior?
It does not recognize the effect of feelings, attitudes, and other cognitive variables.
24
In equity theory, individuals assess the ________.
outcome-input ratio
25
When individuals compare their outcomes and inputs against those of others, the framework is ________.
equity
26
Who developed expectancy theory?
Vroom
27
What theory attempts to measure the strength of one's expectations and predict motivation?
expectancy theory
28
The theory that asserts that motivation depends upon an employee's goals, and the belief that productive behavior will get these goals accomplished, is called ________.
Vroom's expectancy theory
29
Helen is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for sloppy work, but in the months after that improved considerably. Now she consistently processes her forms without errors and above quota. However, she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Helen will most likely perceive that there is a problem in which of the following relationships?
effort-performance
30
If an employee believes that no matter how hard he works, his boss will give him the same performance evaluation as last year and the year before, it is the ________ relationship that explains his lack of motivation.
effort-performance
31
If an employee believes that no matter how hard he works, his boss will give him the same performance evaluation as last year and the year before, it is the ________ relationship that explains his lack of motivation.
effort-performance
32
The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship?
performance-reward
33
Jamie is looking for a new job. She was top sales representative for the region, but the promotion to district manager went to a different sales representative that is one of the regional manager's golfing buddies. Jamie's lack of motivation stems from a breakdown in the ________ relationship.
performance-reward
34
According to expectancy theory, the degree to which organizational rewards satisfy an individual's personal goals or needs and the attractiveness of those potential rewards for the individual is known as what sort of relationship?
rewards-personal goals
35
Jill is an excellent technical writer. She has never missed a deadline and the projects that she leads are superior. She is extremely upset with her annual performance review, though. She had asked to telecommute two days a week, to be able to spend more time with her family. She feels like she has proven her reliability. However, her boss said that such a policy is simply not possible right now and gave her a substantial raise instead. Jill's disappointment demonstrates a breakdown in the ________ relationship.
rewards-personal goals
36
Which of the following is not a true statement about motivation theories.
Only expectancy theory is valid for determining contemporary motivation.
37
You are a new employee with Acme, Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism about the way that your job is structured.
Your supervisor seems to possess ________ assumptions.
Theory Y
38
You are a new employee with Acme, Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism about the way that your job is structured.
Which of the following is something you would not expect your supervisor to believe?
Workers place security above most other factors.
39
You are a new employee with Acme, Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism about the way that your job is structured.
Which of the following is something you would not expect your supervisor to do?
monitor your work closely for an opportunity to praise you for work well done
40
Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You have decided to try to apply Herzberg's two-factor theory.
You decide that your first job should be to remedy the hygiene factors. Which are they?
working conditions
41
Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You have decided to try to apply Herzberg's two-factor theory.
Which of the following statements would likely be true?
Fixing the conditions that make the employees dissatisfied will not make them satisfied.
42
Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You have decided to try to apply Herzberg's two-factor theory.
What action would probably most motivate the employees?
receiving recognition for a job well done
43
1. Until the late 1980s, business school curricula emphasized the___ aspects of management.
technical
44
According to Luthans, in addition to Traditional management roles, effective managers engage in the following activities
All of the above
45
Navar is a manager at a mid-sized consulting first. Within his role, he is responsible for motivating those under him to go out and meet new clients. Which of the four managerial activities is Navar exhibiting?
Human resource management
46
According to Luthans, if you want to be a successful manager, your time would be best spent on which managerial activity?
Networking
47
Betty believes that it is best to take the casual or common-sense approach to reading others. She needs to remember that
the casual or common-sense approach to reading others can often lead to erroneous predictions
48
Which of the following beliefs explains the usefulness of the systematic approach to the study of organizational behavior?
Human behavior is not random
49
If a manager uses data to define objectives develop theories of causality, and then test those theories, then she can ultimately determine
which employee activities are relevant to objectives
50
_______is a science that seeks to measure explain, and sometimes change the behavior of humans and other animals.
Psychology
51
You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues on communication?
the social psychologist
52
Group behavior, power, and conflict are central areas of study for
social psychologists
53
Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must
reflect situational, or contingency, conditions
54
is an effect of increasing globalization.
Jobs moving to nations with low-cost labor
55
Whereas______ focuses on differences among people from different countries,_____ addresses differences among people within given countries.
globalization; workforce diversity
56
influences employees' behavior so strongly that organizations have started employing specific employees to preserve the status quo of the company.
Organizational culture
57
Which of the following is not considered a key quality of an employee in a customer- responsive culture?
good computer skills
58
Which of the following typically takes the organization the longest to develop?
culture
59
At the individual level, processes can include all but which of the following?
leadership
60
Ample evidence exists which indicates that an employee who is satisfied and treated fairly is more likely to_____
engage in citizenship behaviors
61
Which of the following answer choices is the best definition of attitude?
Attitudes are evaluative statements of what one believes about something or someone
62
Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections, Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which component of an attitude is not represented in the previous scenario?
the behavioral component
63
The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the component of an attitude.
cognitive
64
Which of the following is an example of an affective attitude?
anger at being unfairly accused of a wrongdoing
65
Thad, Jamarcus, and Willy have been working for Davidson International each for three years. While the trio started together as analysts and are all still on the same team, Jamarcus has recently been made a team lead, while Willy and Thad are still in their respective positions, although Willy did receive a small raise after his last performance evaluation. When Thad complained about not getting a raise, he was experiencing which attitude?
cognitive
66
Mrs. Jonas believes strongly that it is important that workers' rights be respected and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. In this situation Mrs. Jonas has a(n)_____ that is in conflict with a(n)_____
attitude; behavior
67
Which of the following is not a moderating variable of the attitude-behavior relationship?
power
68
What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?
job satisfaction
69
The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is
job involvement
70
Of the following attitudes, the best predictor of turnover is_____
organizational commitment
71
______is the degree to which employees believe the organization values their contribution and cares about their well- being
Perceived organizational support
72
What kind of relationship exists between organizational commitment and job productivity?
a positive relationship
73
AS the manager of a high-volume bank, you are faced daily with customers who are in a hurry and need decidedly speedy service from the window tellers. Which of the following would most likely cause your employees to offer the customers the service they want while also keeping your employees satisfied with their roles?
seek input from the tellers on how to im- prove their job
74
Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation________
are less likely to give up when confronting diffculties
75
Which of the following is true regarding the relationship between satisfaction and absenteeism?
There is a consistent negative relationship between the two.
76
Ramiro has been a forklift driver for the local grocery store for six years. He earns $32,000 a year. He works with a nice crew He plays softball with his coworkers on the weekends. They also volunteer together at the local food bank during the holidays and socialize with their families at summer picnics. Ramiro is highly satisfied with his job. Which of the following is the most probable cause of Ramiro's high job satisfaction?
social context
77
Which of the following is not an example of organizational citizenship behavior?
discouraging a friend from applying for a job at the company
78
of the "Big Five" personality traits, which two are most associated with job satisfaction?
agreeableness and conscientiousness
79
Which of the following statements is true according to the two-factor theory?
Adequate hygiene factors ensure that peo- ple are not dissatisfied.
80
Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You are trying to improve this situation with the help of Herzberg's two- factor theory. You decide that your first job should be to improve the hygiene factors Which of the following would you consider a hygiene factor?
working conditions
81
In an example, a local church is made up of people who are very different in their lifestyles and their stages of life. Mary is a 23-year-old single parent who earns the minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he enjoys it. Jane is a 45-year-old lawyer who earns well and is well-respected in her profession. She is extremely career-oriented and is proud of her achievements According to Maslow's hierarchy, Mary is likely to focus on satisfying _____ needs
physiological
82
You manage a department of five employees. You have identified that Joe has high need for achievement, Mary has high need for power, and Tim has high need for affiliation. Sarah scored high on the need for power and low on the need for affiliation. Doug scores low on both need for power and need for affiliation. Which of these five employees is most likely to be suitable for a new assignment that involves a high degree of personal responsibility and feedback?
Joe
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11問 • 1年前問題一覧
1
Jim is a student who cannot work at writing a paper for more than 30 minutes, yet he can spend many hours writing comments on blogs. What accounts for the change in motivation in this case?
the situation
2
Motivation is best defined as a process that ________.
accounts for an individual's efforts toward attaining a goal
3
What are the three key elements of motivation?
intensity, direction, and persistence
4
Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and need for sex?
physiological
5
According to Maslow, when does a need stop motivating?
when it is substantially satisfied
6
What is the major problem with Maslow's hierarchy of needs in organizational behavior?
There is little evidence that needs are structured or operate in the way it describes.
7
How would a Theory X manager view employees?
needing to be coerced to achieve goals
8
A Theory Y manager would assume that employees would ________.
attempt to avoid work
9
Which of the following is a behavior that would most likely be exhibited by a Theory X manager?
She strictly controls the details of any project she is managing.
10
Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a factor?
working conditions
11
Which of the following is not true about the two-factor theory?
A job becomes satisfying when the dissatisfying characteristics are removed.
12
What continuum in the two-factor theory is made up of the hygiene factors?
no dissatisfaction to dissatisfaction
13
McClelland's theory of needs concentrates on which three needs?
achievement, power, and affiliation
14
Jasmine is trying to gain control of her department. Although she will be greatly compensated if she achieves this aim and will gain control over many subordinates, the main reason she is pursuing this position is that she thinks she can do the job better than her predecessors and wants people to know that this is so. What need would McClelland say primarily drives Jasmine in this case?
the need for achievement
15
Individuals with a high need to achieve prefer all of the following except ________.
a high degree of risk
16
What is the term used for an individual's personal evaluation of their ability to perform?
self-efficacy
17
According to Bandura, what is the most important source of increasing self-efficacy?
enactive mastery
18
How do proponents of reinforcement theory view behavior?
as environmentally caused
19
Which theory is, strictly speaking, not a theory of motivation since it does not concern itself with what initiates behavior?
reinforcement theory
20
If operant behavior is influenced by the reinforcement or lack of reinforcement brought about by its consequences, positive reinforcement ________.
strengthens a behavior and increases the likelihood it will be repeated
21
To get the best results when using reinforcement theory, rewards should be ________.
given immediately follow the desired behavior
22
Diane wants her students to actively participate more in class. She has decided to use reinforcement theory to get the results she wants. Which of the following methods is she most likely to use?
She is going to place a tally mark beside a student's name each time they contribute.
23
What is the major failure of reinforcement theory in explaining changes in behavior?
It does not recognize the effect of feelings, attitudes, and other cognitive variables.
24
In equity theory, individuals assess the ________.
outcome-input ratio
25
When individuals compare their outcomes and inputs against those of others, the framework is ________.
equity
26
Who developed expectancy theory?
Vroom
27
What theory attempts to measure the strength of one's expectations and predict motivation?
expectancy theory
28
The theory that asserts that motivation depends upon an employee's goals, and the belief that productive behavior will get these goals accomplished, is called ________.
Vroom's expectancy theory
29
Helen is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for sloppy work, but in the months after that improved considerably. Now she consistently processes her forms without errors and above quota. However, she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Helen will most likely perceive that there is a problem in which of the following relationships?
effort-performance
30
If an employee believes that no matter how hard he works, his boss will give him the same performance evaluation as last year and the year before, it is the ________ relationship that explains his lack of motivation.
effort-performance
31
If an employee believes that no matter how hard he works, his boss will give him the same performance evaluation as last year and the year before, it is the ________ relationship that explains his lack of motivation.
effort-performance
32
The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship?
performance-reward
33
Jamie is looking for a new job. She was top sales representative for the region, but the promotion to district manager went to a different sales representative that is one of the regional manager's golfing buddies. Jamie's lack of motivation stems from a breakdown in the ________ relationship.
performance-reward
34
According to expectancy theory, the degree to which organizational rewards satisfy an individual's personal goals or needs and the attractiveness of those potential rewards for the individual is known as what sort of relationship?
rewards-personal goals
35
Jill is an excellent technical writer. She has never missed a deadline and the projects that she leads are superior. She is extremely upset with her annual performance review, though. She had asked to telecommute two days a week, to be able to spend more time with her family. She feels like she has proven her reliability. However, her boss said that such a policy is simply not possible right now and gave her a substantial raise instead. Jill's disappointment demonstrates a breakdown in the ________ relationship.
rewards-personal goals
36
Which of the following is not a true statement about motivation theories.
Only expectancy theory is valid for determining contemporary motivation.
37
You are a new employee with Acme, Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism about the way that your job is structured.
Your supervisor seems to possess ________ assumptions.
Theory Y
38
You are a new employee with Acme, Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism about the way that your job is structured.
Which of the following is something you would not expect your supervisor to believe?
Workers place security above most other factors.
39
You are a new employee with Acme, Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism about the way that your job is structured.
Which of the following is something you would not expect your supervisor to do?
monitor your work closely for an opportunity to praise you for work well done
40
Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You have decided to try to apply Herzberg's two-factor theory.
You decide that your first job should be to remedy the hygiene factors. Which are they?
working conditions
41
Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You have decided to try to apply Herzberg's two-factor theory.
Which of the following statements would likely be true?
Fixing the conditions that make the employees dissatisfied will not make them satisfied.
42
Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You have decided to try to apply Herzberg's two-factor theory.
What action would probably most motivate the employees?
receiving recognition for a job well done
43
1. Until the late 1980s, business school curricula emphasized the___ aspects of management.
technical
44
According to Luthans, in addition to Traditional management roles, effective managers engage in the following activities
All of the above
45
Navar is a manager at a mid-sized consulting first. Within his role, he is responsible for motivating those under him to go out and meet new clients. Which of the four managerial activities is Navar exhibiting?
Human resource management
46
According to Luthans, if you want to be a successful manager, your time would be best spent on which managerial activity?
Networking
47
Betty believes that it is best to take the casual or common-sense approach to reading others. She needs to remember that
the casual or common-sense approach to reading others can often lead to erroneous predictions
48
Which of the following beliefs explains the usefulness of the systematic approach to the study of organizational behavior?
Human behavior is not random
49
If a manager uses data to define objectives develop theories of causality, and then test those theories, then she can ultimately determine
which employee activities are relevant to objectives
50
_______is a science that seeks to measure explain, and sometimes change the behavior of humans and other animals.
Psychology
51
You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues on communication?
the social psychologist
52
Group behavior, power, and conflict are central areas of study for
social psychologists
53
Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must
reflect situational, or contingency, conditions
54
is an effect of increasing globalization.
Jobs moving to nations with low-cost labor
55
Whereas______ focuses on differences among people from different countries,_____ addresses differences among people within given countries.
globalization; workforce diversity
56
influences employees' behavior so strongly that organizations have started employing specific employees to preserve the status quo of the company.
Organizational culture
57
Which of the following is not considered a key quality of an employee in a customer- responsive culture?
good computer skills
58
Which of the following typically takes the organization the longest to develop?
culture
59
At the individual level, processes can include all but which of the following?
leadership
60
Ample evidence exists which indicates that an employee who is satisfied and treated fairly is more likely to_____
engage in citizenship behaviors
61
Which of the following answer choices is the best definition of attitude?
Attitudes are evaluative statements of what one believes about something or someone
62
Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections, Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which component of an attitude is not represented in the previous scenario?
the behavioral component
63
The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the component of an attitude.
cognitive
64
Which of the following is an example of an affective attitude?
anger at being unfairly accused of a wrongdoing
65
Thad, Jamarcus, and Willy have been working for Davidson International each for three years. While the trio started together as analysts and are all still on the same team, Jamarcus has recently been made a team lead, while Willy and Thad are still in their respective positions, although Willy did receive a small raise after his last performance evaluation. When Thad complained about not getting a raise, he was experiencing which attitude?
cognitive
66
Mrs. Jonas believes strongly that it is important that workers' rights be respected and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. In this situation Mrs. Jonas has a(n)_____ that is in conflict with a(n)_____
attitude; behavior
67
Which of the following is not a moderating variable of the attitude-behavior relationship?
power
68
What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?
job satisfaction
69
The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is
job involvement
70
Of the following attitudes, the best predictor of turnover is_____
organizational commitment
71
______is the degree to which employees believe the organization values their contribution and cares about their well- being
Perceived organizational support
72
What kind of relationship exists between organizational commitment and job productivity?
a positive relationship
73
AS the manager of a high-volume bank, you are faced daily with customers who are in a hurry and need decidedly speedy service from the window tellers. Which of the following would most likely cause your employees to offer the customers the service they want while also keeping your employees satisfied with their roles?
seek input from the tellers on how to im- prove their job
74
Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation________
are less likely to give up when confronting diffculties
75
Which of the following is true regarding the relationship between satisfaction and absenteeism?
There is a consistent negative relationship between the two.
76
Ramiro has been a forklift driver for the local grocery store for six years. He earns $32,000 a year. He works with a nice crew He plays softball with his coworkers on the weekends. They also volunteer together at the local food bank during the holidays and socialize with their families at summer picnics. Ramiro is highly satisfied with his job. Which of the following is the most probable cause of Ramiro's high job satisfaction?
social context
77
Which of the following is not an example of organizational citizenship behavior?
discouraging a friend from applying for a job at the company
78
of the "Big Five" personality traits, which two are most associated with job satisfaction?
agreeableness and conscientiousness
79
Which of the following statements is true according to the two-factor theory?
Adequate hygiene factors ensure that peo- ple are not dissatisfied.
80
Your fellow employees have a terrible work situation. They work in an old, run-down building with an antiquated heating system. The work itself is tedious and the supervisor is rarely available and only shows up to give reprimands for production shortfalls. Nobody has received a promotion in two years. The work is boring, repetitious, and unrewarding. You are trying to improve this situation with the help of Herzberg's two- factor theory. You decide that your first job should be to improve the hygiene factors Which of the following would you consider a hygiene factor?
working conditions
81
In an example, a local church is made up of people who are very different in their lifestyles and their stages of life. Mary is a 23-year-old single parent who earns the minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he enjoys it. Jane is a 45-year-old lawyer who earns well and is well-respected in her profession. She is extremely career-oriented and is proud of her achievements According to Maslow's hierarchy, Mary is likely to focus on satisfying _____ needs
physiological
82
You manage a department of five employees. You have identified that Joe has high need for achievement, Mary has high need for power, and Tim has high need for affiliation. Sarah scored high on the need for power and low on the need for affiliation. Doug scores low on both need for power and need for affiliation. Which of these five employees is most likely to be suitable for a new assignment that involves a high degree of personal responsibility and feedback?
Joe