mgt 301 (3)
問題一覧
1
Which one of the following characteristics is not necessarily true about groups?
Groups have assigned goals.
2
What sort of groups is defined by the organization's structure?
formal
3
Julia, Bree, and David work in different departments but often eat lunch together. They are an example of what type of group?
informal
4
Which of the following statements is true?
All command groups are also task groups.
5
Employees who band together to seek improved working conditions form a(n) ________ group.
interest
6
Which of the following statements most accurately describes interest groups?
They are formed because of some common objective.
7
Which of the following is not an important characteristic of social identity?
equity
8
Farid is a third generation Indian American. He has never been to India, but was very saddened by the recent news of hundreds dead in a terrorist attack in India. This is an example of ________.
social identity theory
9
Paula is looking for a new HR person for her company. She is reviewing resumes to determine which candidates to call for an interview. She sees one candidate that attended her same university. Paula puts that resume in the "to call" pile. This is an example of ________.
ingroup favoritism
10
What are the five stages of group development?
forming, storming, norming, performing, adjourning
11
Which stage in group development is most characterized by uncertainty?
forming
12
In the second stage of group development ________.
intragroup conflict often occurs
13
After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?
storming
14
Which is the stage of group development characterized by the development of close relationships and cohesiveness?
norming
15
After which stage of a group's development has the group formed a common set of expectations of member behaviors?
norming
16
When the group energy is focused on the task at hand, the group has moved to the ________ stage.
performing
17
Temporary groups with deadlines tend to follow the ________ model.
punctuated equilibrium
18
A temporary task group working under a time-constrained deadline would be expected to behave in which of the following manners?
exhibit long periods of inertia interspersed with brief revolutionary changes triggered by its members' awareness of looming deadlines
19
According to the punctuated-equilibrium model, groups tend to experience ________ for the first half of the project.
inertia
20
What term is used for a set of expected behavior patterns associated with a particular position in a social unit?
role
21
When Judith became a doctor she modeled her manner on her observations of more experienced doctors, and also on the behavior of doctors in medical dramas she had enjoyed watching as a child on TV. What is Judith modeling her manner upon?
her role perception of doctors
22
Zach is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion but the new role will require him to work Sundays. Zach would like the promotion, but realizes that it would force him to miss some church activities. It is likely that Zach is experiencing which of the following?
role conflict
23
What term is used for acceptable standards of behavior that are shared by a group's members?
norms
24
Which is not a common class of norms appearing in most work groups?
status
25
Which of the following is not an example of a work group norm dealing with performance?
when an employee needs to look busy
26
Norms that dictate with whom group members eat lunch, friendships on and off the job, and social games are ________ norms.
social arrangement
27
A local government work crew cleans up parks and other public spaces. In this crew the dirtiest jobs are generally given to the newest members, while the more senior members of the crew tend to do little except draw their pay. What is the class of norms that encompasses arrangements like this?
resource allocation
28
Which of the following is not a finding of Elton Mayo's Hawthorne studies?
Competition between groups will maximize group output.
29
What term is used for the process by which an individual's desire for acceptance by the group and the pressure by the group on individual members to match its standards results in a change in individual attitudes and behaviors?
conformity
30
Groups that a person is aware of or would like to be a member of, and feels members are important are called ________ groups.
reference
31
What term is used for antisocial actions by organizational members who voluntarily violate established norms and that result in negative consequences for the organization, its members, or both?
deviant workplace behavior
32
Sally works as a salesperson in a department store. Whenever a customer asks for an item that is in stock but not on display, she usually tells them that the product is out of stock. "It's a pain going into the stock-room to find an item," says Sally. "Nobody in my department ever tells a customer the truth about what is in stock." This example illustrates which of the following facts about deviant workplace behavior?
Deviant workplace behavior flourishes where it's supported by group norms.
33
Kim and Eileen have both asked for an extended winter holiday in December. Since they are the only two members of the same department, they can not both be gone at the same time. They have both been with the company for five years and have the same skill level. However, the department director is Eileen's brother-in-law and he chose to give the vacation to Eileen. Kim is furious. This is an example of ________.
status inequity
34
A group is most likely to tolerate deviation from a group's conformity norms by which of the following individuals?
a high status individual who does not care about the social rewards the group provides
35
According to status characteristics theory, which of the following does not determine status?
conformity
36
Your group is engaged in problem solving and your goal is fact-finding. Which of the following group sizes should be most effective?
15
37
If your group must take action, which size should be most effective?
7
38
What term is used for the tendency for individuals to spend less effort when working collectively?
social loafing
39
What did Ringelmann conclude after he compared the results of individual and group performance?
Individual productivity goes down as group size goes up.
40
Which of the following is an effective means of countering social loafing?
provide means by which individual efforts can be identified
41
Which of the following is not a means to prevent social loafing?
base group rewards on the whole group
42
What term is used for the degree to which group members are attracted to one another and are motivated to stay in the group?
cohesiveness
43
Which of the following is not likely to increase group cohesiveness?
reward high-performing group individuals
44
Which statement best describes the relationship of low performance norms such as quality, output, and cooperation, with group cohesiveness?
Regardless of group cohesiveness, if norms are low, productivity will be low.
45
Ayesha is leading a group to develop a prototype for a new product. She has chosen three people to work with her. Ben and Tom are good friends and socialize on the weekend. They are both very creative. Julian is older than Ben and Tom, but they have worked together before and been quite productive. Julian is organized. Ayesha has never worked with any of the men, but knows the product well. She brings the highest level of expertise. Which of the following statements best describes Ayesha's group?
high norms, high cohesiveness, high productivity
46
Alberto is working with a group of fifteen people to coordinate the merger of two corporations. Everyone in the group is highly qualified, offers relevant information, and has high norms. Still, the group seems to be slow at outlining a definitive plan for the merger. With the information provided, what would be the fastest and best way for Alberto to increase cohesiveness and productivity.
immediately make the group smaller
47
What will happen if group cohesiveness is high and performance norms are low?
Productivity will be low.
48
Group decisions are generally preferable to individual decisions when which of the following is sought?
acceptance of the solution
49
Which is not a weakness of group decision making?
There is less originality.
50
Individual decisions are generally preferable to group decisions when which of the following is sought?
speed
51
Which of the following is a phenomenon in which group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views?
groupthink
52
What result can groupshift have on the decisions a group makes?
They are generally riskier.
53
Which of the following is not an explanation for the phenomenon of groupshift?
The group leader usually gets the credit or blame for the group action.
54
What is brainstorming?
a process for generating ideas
55
Which of the following is likely to generate the least innovative alternatives?
face-to-face interacting groups
56
What sort of group should you avoid if you want to minimize interpersonal conflict?
interacting
57
Patricia needs as many creative ideas as she can get for the new advertising campaign, and her small agency doesn't have a lot of money for high-tech meeting facilities. Given the information provided, which meeting technique will provide the highest number of quality ideas?
nominal
58
Maya just got out of a meeting. She is extremely frustrated because nothing got done and now she has to deal with workplace drama. Sophia is threatening to quit because various people publicly humiliated her by disparaging her ideas. The entire meeting turned into conflict management for Maya. Which kind of meeting technique did Maya most likely use?
interacting
59
Which type of decision-making group is most committed to the group solution?
interacting
60
Which of the following is not considered an advantage of electronic meetings?
Individuals receive credit for their ideas.
61
Which of the following is not true about electronic meetings?
Member satisfaction is increased
62
Hubert needs an instruction manual for his new product. He needs a small team of technical writers to work together closely to rapidly write the manual. He needs them to communicate ideas quickly, creatively, and affordably. Which of the following group techniques should Hubert consider?
interacting and brainstorming
63
A manager in France needs to be aware of the importance the French place on ________.
status
64
Which of the following statements is not true about group diversity?
Group diversity is always beneficial in financial terms.
65
You should predict that the most productive stage will be ________.
performing
66
Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
85) You can help the people in the company understand their roles and the roles of other people by explaining some common facts about roles. Which of the following is not true?
Role perception is how people believe others are expected to act in their given roles.
67
Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
You can help the people in the company understand their roles and the roles of other people by explaining some common facts about roles. Which of the following is not true?
Role perception is how people believe others are expected to act in their given roles.
68
Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
To clear up role confusion, you have decided that you must come to an unwritten agreement with each employee about your mutual expectations. You are developing a(n) ________.
psychological contract
69
Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
John is expected to help customers in the retail store as well as perform computer repair work. He feels that every time he gets started on a repair, he is interrupted and doesn't know whether to finish his repair or wait on the customer. John suffers from role ________.
conflict
70
Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior.
88) Given what Joe knows about groups, what is a good size for a group that must take action?
7
71
Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior.
Joe is forming a fact-finding group. What would be the better group size to gain diverse input?
over 12
72
Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior.
Joe has learned in an OB course that ________.
social loafing is the tendency for individuals to expend less effort when working collectively
73
Your organization is considering the use of team decision making. You have read the literature on decision making and are trying to inform your manager about the advantages and disadvantages of group decision making.
91) You should expect to find that ________.
there will be increased acceptance of the decision
74
Your organization is considering the use of team decision making. You have read the literature on decision making and are trying to inform your manager about the advantages and disadvantages of group decision making.
You should expect a weakness of group decision making to be ________.
more time will be used to make the decision
75
Your organization is considering the use of team decision making. You have read the literature on decision making and are trying to inform your manager about the advantages and disadvantages of group decision making.
You have observed that the group tends to come to consensus very quickly and there appears to be an illusion of unanimity. You conclude that they may be suffering from ________.
groupthink
76
You decide that your company's choice of which new product to manufacture needs to have widespread acceptance and that this decision needs to be of the highest quality possible. Having read the literature on decision making, you believe that this choice needs to be made by a group of your best managers.
You have decided to use the nominal group technique. Which is true about this method?
This method is good for encouraging independent thinking.
77
You decide that your company's choice of which new product to manufacture needs to have widespread acceptance and that this decision needs to be of the highest quality possible. Having read the literature on decision making, you believe that this choice needs to be made by a group of your best managers.
You have decided to use the electronic meeting technique. Which of the following is not true about this type of meeting?
Group cohesiveness will be high.
78
Which of the following helps explain the current popularity of teams? Teams ________.
better utilize employee talents
79
The popularity of teams has increased. Today ________ percent of employers indicate that teamwork is a more important skill than it was two years ago.
35
80
Which of the following is not a reason for the recent popularity of teams?
slower deployment and refocusing
81
Which of the following statements best defines a work group?
A work group interacts primarily to share information, rather than to engage in work that requires joint effort.
82
Which of the following qualities is not found in work groups?
synergy
83
________ results in a level of performance that is greater than the sum of the individual inputs.
Synergy
84
Which of the following best describes a work team?
Individual efforts result in a greater performance than the sum of individual inputs.
85
Which of the following is not a difference between work groups and work teams? Work groups ________, and work teams ________.
require joint efforts, are the summation of the individual contribution
86
Which is not one of the most common types of teams?
interdepartmental
87
Which type of team meets to discuss ways to improve quality, efficiency, and the work environment?
problem-solving
88
Which of the following types of teams would most likely be assembled to improve the efficiency of a company's production process?
problem-solving
89
Which of the following types of teams would most likely empower its team members to make work-related decisions?
self-managed
90
Self-managed teams are typically comprised of how many members?
10-15
91
________ teams are made up of employees from about the same hierarchical level.
Cross-functional
92
________ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.
Cross-functional
93
Jillian is project lead for a team that is writing, programming, testing, and performing quality assurance on a new Spanish language software program. Jillian is in Boston where the developing house is located. Her writers are in Spain. Her programmers are in India. Her testers are in Texas. And her quality assurance team is in Argentina. After given clear specifications, each team has authority to make the necessary decisions to complete their task, or send a task back to another part of the team. Which of the following best describes Jillian's team?
cross-functional virtual
94
The early stages of development of a cross-functional team are time-consuming because ________.
members must learn to work with diversity and complexity
95
Which of the following types of teams allows for collaboration between team members who are physically dispersed?
virtual
96
Which of the following is not true about virtual teams?
Members are more satisfied with the group interaction process.
97
Eva is not getting the results she needs from her data base administration team. She believes that part of the problem is that they are a virtual team and that they aren't communicating well. Which of the following is not something that Eva should do to create an effective virtual team?
Allow more independence among members.
98
Which of the following statements best characterizes the use of work teams?
Teams are unnecessary if an individual can do the job better.
99
Which of the following is not one of the key components of effective teams?
recognized company identity
100
There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors?
work autonomy
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11問 • 1年前問題一覧
1
Which one of the following characteristics is not necessarily true about groups?
Groups have assigned goals.
2
What sort of groups is defined by the organization's structure?
formal
3
Julia, Bree, and David work in different departments but often eat lunch together. They are an example of what type of group?
informal
4
Which of the following statements is true?
All command groups are also task groups.
5
Employees who band together to seek improved working conditions form a(n) ________ group.
interest
6
Which of the following statements most accurately describes interest groups?
They are formed because of some common objective.
7
Which of the following is not an important characteristic of social identity?
equity
8
Farid is a third generation Indian American. He has never been to India, but was very saddened by the recent news of hundreds dead in a terrorist attack in India. This is an example of ________.
social identity theory
9
Paula is looking for a new HR person for her company. She is reviewing resumes to determine which candidates to call for an interview. She sees one candidate that attended her same university. Paula puts that resume in the "to call" pile. This is an example of ________.
ingroup favoritism
10
What are the five stages of group development?
forming, storming, norming, performing, adjourning
11
Which stage in group development is most characterized by uncertainty?
forming
12
In the second stage of group development ________.
intragroup conflict often occurs
13
After which stage of a group's development is there a relatively clear hierarchy of leadership within the group?
storming
14
Which is the stage of group development characterized by the development of close relationships and cohesiveness?
norming
15
After which stage of a group's development has the group formed a common set of expectations of member behaviors?
norming
16
When the group energy is focused on the task at hand, the group has moved to the ________ stage.
performing
17
Temporary groups with deadlines tend to follow the ________ model.
punctuated equilibrium
18
A temporary task group working under a time-constrained deadline would be expected to behave in which of the following manners?
exhibit long periods of inertia interspersed with brief revolutionary changes triggered by its members' awareness of looming deadlines
19
According to the punctuated-equilibrium model, groups tend to experience ________ for the first half of the project.
inertia
20
What term is used for a set of expected behavior patterns associated with a particular position in a social unit?
role
21
When Judith became a doctor she modeled her manner on her observations of more experienced doctors, and also on the behavior of doctors in medical dramas she had enjoyed watching as a child on TV. What is Judith modeling her manner upon?
her role perception of doctors
22
Zach is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion but the new role will require him to work Sundays. Zach would like the promotion, but realizes that it would force him to miss some church activities. It is likely that Zach is experiencing which of the following?
role conflict
23
What term is used for acceptable standards of behavior that are shared by a group's members?
norms
24
Which is not a common class of norms appearing in most work groups?
status
25
Which of the following is not an example of a work group norm dealing with performance?
when an employee needs to look busy
26
Norms that dictate with whom group members eat lunch, friendships on and off the job, and social games are ________ norms.
social arrangement
27
A local government work crew cleans up parks and other public spaces. In this crew the dirtiest jobs are generally given to the newest members, while the more senior members of the crew tend to do little except draw their pay. What is the class of norms that encompasses arrangements like this?
resource allocation
28
Which of the following is not a finding of Elton Mayo's Hawthorne studies?
Competition between groups will maximize group output.
29
What term is used for the process by which an individual's desire for acceptance by the group and the pressure by the group on individual members to match its standards results in a change in individual attitudes and behaviors?
conformity
30
Groups that a person is aware of or would like to be a member of, and feels members are important are called ________ groups.
reference
31
What term is used for antisocial actions by organizational members who voluntarily violate established norms and that result in negative consequences for the organization, its members, or both?
deviant workplace behavior
32
Sally works as a salesperson in a department store. Whenever a customer asks for an item that is in stock but not on display, she usually tells them that the product is out of stock. "It's a pain going into the stock-room to find an item," says Sally. "Nobody in my department ever tells a customer the truth about what is in stock." This example illustrates which of the following facts about deviant workplace behavior?
Deviant workplace behavior flourishes where it's supported by group norms.
33
Kim and Eileen have both asked for an extended winter holiday in December. Since they are the only two members of the same department, they can not both be gone at the same time. They have both been with the company for five years and have the same skill level. However, the department director is Eileen's brother-in-law and he chose to give the vacation to Eileen. Kim is furious. This is an example of ________.
status inequity
34
A group is most likely to tolerate deviation from a group's conformity norms by which of the following individuals?
a high status individual who does not care about the social rewards the group provides
35
According to status characteristics theory, which of the following does not determine status?
conformity
36
Your group is engaged in problem solving and your goal is fact-finding. Which of the following group sizes should be most effective?
15
37
If your group must take action, which size should be most effective?
7
38
What term is used for the tendency for individuals to spend less effort when working collectively?
social loafing
39
What did Ringelmann conclude after he compared the results of individual and group performance?
Individual productivity goes down as group size goes up.
40
Which of the following is an effective means of countering social loafing?
provide means by which individual efforts can be identified
41
Which of the following is not a means to prevent social loafing?
base group rewards on the whole group
42
What term is used for the degree to which group members are attracted to one another and are motivated to stay in the group?
cohesiveness
43
Which of the following is not likely to increase group cohesiveness?
reward high-performing group individuals
44
Which statement best describes the relationship of low performance norms such as quality, output, and cooperation, with group cohesiveness?
Regardless of group cohesiveness, if norms are low, productivity will be low.
45
Ayesha is leading a group to develop a prototype for a new product. She has chosen three people to work with her. Ben and Tom are good friends and socialize on the weekend. They are both very creative. Julian is older than Ben and Tom, but they have worked together before and been quite productive. Julian is organized. Ayesha has never worked with any of the men, but knows the product well. She brings the highest level of expertise. Which of the following statements best describes Ayesha's group?
high norms, high cohesiveness, high productivity
46
Alberto is working with a group of fifteen people to coordinate the merger of two corporations. Everyone in the group is highly qualified, offers relevant information, and has high norms. Still, the group seems to be slow at outlining a definitive plan for the merger. With the information provided, what would be the fastest and best way for Alberto to increase cohesiveness and productivity.
immediately make the group smaller
47
What will happen if group cohesiveness is high and performance norms are low?
Productivity will be low.
48
Group decisions are generally preferable to individual decisions when which of the following is sought?
acceptance of the solution
49
Which is not a weakness of group decision making?
There is less originality.
50
Individual decisions are generally preferable to group decisions when which of the following is sought?
speed
51
Which of the following is a phenomenon in which group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views?
groupthink
52
What result can groupshift have on the decisions a group makes?
They are generally riskier.
53
Which of the following is not an explanation for the phenomenon of groupshift?
The group leader usually gets the credit or blame for the group action.
54
What is brainstorming?
a process for generating ideas
55
Which of the following is likely to generate the least innovative alternatives?
face-to-face interacting groups
56
What sort of group should you avoid if you want to minimize interpersonal conflict?
interacting
57
Patricia needs as many creative ideas as she can get for the new advertising campaign, and her small agency doesn't have a lot of money for high-tech meeting facilities. Given the information provided, which meeting technique will provide the highest number of quality ideas?
nominal
58
Maya just got out of a meeting. She is extremely frustrated because nothing got done and now she has to deal with workplace drama. Sophia is threatening to quit because various people publicly humiliated her by disparaging her ideas. The entire meeting turned into conflict management for Maya. Which kind of meeting technique did Maya most likely use?
interacting
59
Which type of decision-making group is most committed to the group solution?
interacting
60
Which of the following is not considered an advantage of electronic meetings?
Individuals receive credit for their ideas.
61
Which of the following is not true about electronic meetings?
Member satisfaction is increased
62
Hubert needs an instruction manual for his new product. He needs a small team of technical writers to work together closely to rapidly write the manual. He needs them to communicate ideas quickly, creatively, and affordably. Which of the following group techniques should Hubert consider?
interacting and brainstorming
63
A manager in France needs to be aware of the importance the French place on ________.
status
64
Which of the following statements is not true about group diversity?
Group diversity is always beneficial in financial terms.
65
You should predict that the most productive stage will be ________.
performing
66
Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
85) You can help the people in the company understand their roles and the roles of other people by explaining some common facts about roles. Which of the following is not true?
Role perception is how people believe others are expected to act in their given roles.
67
Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
You can help the people in the company understand their roles and the roles of other people by explaining some common facts about roles. Which of the following is not true?
Role perception is how people believe others are expected to act in their given roles.
68
Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
To clear up role confusion, you have decided that you must come to an unwritten agreement with each employee about your mutual expectations. You are developing a(n) ________.
psychological contract
69
Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
John is expected to help customers in the retail store as well as perform computer repair work. He feels that every time he gets started on a repair, he is interrupted and doesn't know whether to finish his repair or wait on the customer. John suffers from role ________.
conflict
70
Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior.
88) Given what Joe knows about groups, what is a good size for a group that must take action?
7
71
Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior.
Joe is forming a fact-finding group. What would be the better group size to gain diverse input?
over 12
72
Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior.
Joe has learned in an OB course that ________.
social loafing is the tendency for individuals to expend less effort when working collectively
73
Your organization is considering the use of team decision making. You have read the literature on decision making and are trying to inform your manager about the advantages and disadvantages of group decision making.
91) You should expect to find that ________.
there will be increased acceptance of the decision
74
Your organization is considering the use of team decision making. You have read the literature on decision making and are trying to inform your manager about the advantages and disadvantages of group decision making.
You should expect a weakness of group decision making to be ________.
more time will be used to make the decision
75
Your organization is considering the use of team decision making. You have read the literature on decision making and are trying to inform your manager about the advantages and disadvantages of group decision making.
You have observed that the group tends to come to consensus very quickly and there appears to be an illusion of unanimity. You conclude that they may be suffering from ________.
groupthink
76
You decide that your company's choice of which new product to manufacture needs to have widespread acceptance and that this decision needs to be of the highest quality possible. Having read the literature on decision making, you believe that this choice needs to be made by a group of your best managers.
You have decided to use the nominal group technique. Which is true about this method?
This method is good for encouraging independent thinking.
77
You decide that your company's choice of which new product to manufacture needs to have widespread acceptance and that this decision needs to be of the highest quality possible. Having read the literature on decision making, you believe that this choice needs to be made by a group of your best managers.
You have decided to use the electronic meeting technique. Which of the following is not true about this type of meeting?
Group cohesiveness will be high.
78
Which of the following helps explain the current popularity of teams? Teams ________.
better utilize employee talents
79
The popularity of teams has increased. Today ________ percent of employers indicate that teamwork is a more important skill than it was two years ago.
35
80
Which of the following is not a reason for the recent popularity of teams?
slower deployment and refocusing
81
Which of the following statements best defines a work group?
A work group interacts primarily to share information, rather than to engage in work that requires joint effort.
82
Which of the following qualities is not found in work groups?
synergy
83
________ results in a level of performance that is greater than the sum of the individual inputs.
Synergy
84
Which of the following best describes a work team?
Individual efforts result in a greater performance than the sum of individual inputs.
85
Which of the following is not a difference between work groups and work teams? Work groups ________, and work teams ________.
require joint efforts, are the summation of the individual contribution
86
Which is not one of the most common types of teams?
interdepartmental
87
Which type of team meets to discuss ways to improve quality, efficiency, and the work environment?
problem-solving
88
Which of the following types of teams would most likely be assembled to improve the efficiency of a company's production process?
problem-solving
89
Which of the following types of teams would most likely empower its team members to make work-related decisions?
self-managed
90
Self-managed teams are typically comprised of how many members?
10-15
91
________ teams are made up of employees from about the same hierarchical level.
Cross-functional
92
________ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.
Cross-functional
93
Jillian is project lead for a team that is writing, programming, testing, and performing quality assurance on a new Spanish language software program. Jillian is in Boston where the developing house is located. Her writers are in Spain. Her programmers are in India. Her testers are in Texas. And her quality assurance team is in Argentina. After given clear specifications, each team has authority to make the necessary decisions to complete their task, or send a task back to another part of the team. Which of the following best describes Jillian's team?
cross-functional virtual
94
The early stages of development of a cross-functional team are time-consuming because ________.
members must learn to work with diversity and complexity
95
Which of the following types of teams allows for collaboration between team members who are physically dispersed?
virtual
96
Which of the following is not true about virtual teams?
Members are more satisfied with the group interaction process.
97
Eva is not getting the results she needs from her data base administration team. She believes that part of the problem is that they are a virtual team and that they aren't communicating well. Which of the following is not something that Eva should do to create an effective virtual team?
Allow more independence among members.
98
Which of the following statements best characterizes the use of work teams?
Teams are unnecessary if an individual can do the job better.
99
Which of the following is not one of the key components of effective teams?
recognized company identity
100
There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors?
work autonomy