Which of the following is not a reason why business schools have begun to include classes on organizational behavior?

Which of the following is most likely to be a belief held by a successful manager?

Which of the following would not be considered an organization?

Which one of the following would not be considered a human skill of a manager?

Technical skills encompass the ability to ________.

Jill is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which essential management skills categories?

Managers need to have three essential skills in order to reach their goals. What are these skills?

According to Mintzberg, when a manager searches the organization and its environment for opportunities and initiates projects to bring about change, the manager is acting in which role?

Which of the following is not one of the four primary management functions?

Which of a manager's primary functions requires the manager to define an organization's goals, establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities?

Designing an organization's structure, such as who reports to whom, defines the ________ function.

As a manager, one of Joe's duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Joe acting in when he does this?

Which of the following is not an interpersonal role of management according to Mintzberg?

Which one of the following would not be considered a human skill of a manager?

Basing managerial decisions on the best available scientific evidence is called ________.

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study.

Organizational behavior is constructed from all of the following disciplines except ________.

Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals is known as ________.

Austin is a graduate student helping to organize a study about individual job satisfaction. The study focuses on the top five reasons that a person is satisfied or dissatisfied in his current job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.

Group behavior, power, and conflict are central areas of study for ________.

________ focuses on the study of people in relation to their social environment.

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?

Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behavior among people in different countries?

Myriam is analyzing the gender roles of men and women in management in the United States compared to those of management in Japan. She is surveying fifty men and fifty women managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB.

There are ________ simple and universal principles that explain organizational behavior.

The six key dependent variables relevant to OB on the contingency model to help explain the complexities of organizational behavior are ________.

When Ms. McKay determines which employees will do what tasks, she is performing the ________ function of management.

When Ms. McKay motivates her employees and attempts to resolve conflicts among department members, she is performing the ________ function of management.

Josef Nobles has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Josef is viewed as the rising star in the organization by his superiors. According to Katz, the skills that Mr. Nobles was hired for were what type of skill?

Which of the following is a generic term that covers a broad range of feelings that people experience?

Which of the following statements is true?

What term is used for intense feelings that are directed at someone or something?

What term is used for feelings that tend to be less intense than emotions?

Julia works as a receptionist at a real estate company. Her boss just came in the door and yelled at her, telling her that the front office was a mess and that she needed to get up and clean it immediately. After her boss left the room Julia grabbed three magazines and violently slammed them into the trash can. Which of the following best describes Julia's action?

Which of the following statements is generally accepted by experts?

Which of the following is not one of the six universal emotions, as agreed upon by most contemporary researchers?

A ________ means that when nothing is going on, people are generally in a good mood.

People think about ________ five times longer than they think about ________ .

Which of the following is a mood dimension consisting of positive emotions?

________ is an emotion that falls into the category of high positive affect.

When Phineas Gage had an iron bar driven through his brain he ________.

What does the case of Phineas Gage serve to illustrate?

People giving different responses to identical emotion-provoking stimuli is a result of ________.

Which of the following is the term used for the strength with which individuals experience emotion?

Ben is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of which of the following?

What effect does stress typically have on mood?

Valerie is in a negative mood, so she decides to watch a rental movie at home with her friends to improve her mood. What effect will this activity likely have on her negative mood?

Which of the following statements is not true about moods and exercise?

What do you call the practice of hiding inner feelings by modifying facial expressions?

Surface acting deals only with ________ emotions.

What is the name of the theory that has demonstrated that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction?

Which of the following is an important insight that Affective Events Theory provides?

Which of the following is a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information?

Which of the following is an argument that supports the existence of emotional intelligence?

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Francine is the head of a group at an ad agency working with copywriters, artists, and designers to come up with effective branding of new products. Why is it particularly important for her to keep her team happy?

Alicia's supervisor is constantly giving her positive feedback for her work as a book keeper. Alicia, who is often in a good mood, is excited about her work and making the balance sheets work. Alicia's supervisor is using mood for ________ .

Henry is upset because his boss recently reprimanded him for missing a deadline. He put him on a probation period in which Henry lost his two day a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following might result from Henry's negative attitude due to the reprimand?

Which of the following is the best definition of personality?

Which of the following statements about the determinants of personality is true?

The most common form of measuring personality is through self-report surveys. However, the applicant could easily ________ .

If personality characteristics were completely dictated by ________, they would be fixed at birth and no amount of experience could alter them.

All of the following are classifications on the Myers-Briggs Type Indicator except ________.

What does the Myers-Briggs Type Indicator classification of "E or I" stand for?

What does the Myers-Briggs Type Indicator classification of "S or N" stand for?

How would someone who is described as an ESTJ on the Myers-Briggs Type Indicator best be described?

You wish to hire a person who is innovative, individualistic, versatile, and entrepreneurial. Candidates for this position would ideally have what classification on the Myers-Briggs Type Indicator?

A book that profiled 13 contemporary business people who created super successful firms including Apple Computer, FedEx, Honda Motors, Microsoft, and Sony found that all 13 were what type of thinkers?

What is the major problem with the Myers-Briggs Type Indicator as a measure of personality?

Which of the following is not included in the Big Five model?

Which dimension of the Big Five model refers to an individual's propensity to defer to others?

Which dimension of the Big Five model is a measure of reliability?

Marina loves to visit a new country every year. Her hobbies are visiting museums, painting, traveling, and learning new languages. Which dimension of the Big Five model best describes Marina, according to her hobbies?

A high score in which dimension of the Big Five model predicts good job performance for all occupational groups?

Why are agreeable people usually less successful in their careers?

What is the term used for the degree to which people like or dislike themselves?

Which of the following statements about people with positive core self-evaluations is true?

What personality characteristic centers on whether a person is unemotional and pragmatic and believes that ends can justify means?

During an annual review Mitchel made the following assertion: "When I look at myself and my performance I see that what I have achieved is outstanding and has, not surprisingly, won me the admiration and envy of most of my colleagues. I notice that everyone keeps talking about me; they are all just waiting to find out what triumph I will pull off next! In short, I don't just deserve a raise, but need one, since without me, let's face it, the place would simply fall apart." Which of the following is probably the best descriptor of Mitchel's personality?

Which of the following is not a possible result from hiring Marsha, an applicant with a narcissistic personality?

How would you describe an individual who is capable of presenting striking contradictions between who they are in public and who they are privately?

Which of the following terms best describes people who show initiative, take action, and persevere until meaningful change occurs?

Which of the following personality traits is most likely to help achieve career success?

What is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?

What are the three classes of factors that influence perception?

Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside?

Which of the following is not a factor in the individual perceiver?

Which of the following is not true about our perceptions of a target?

The time at which an object or event is seen is an example of what type of factor influencing the perceptual process?

What does consensus refer to in attribution theory?

Randy always turns in reports with punctuation errors. The reports of the three other employees on the QA report writing team always produce grammatically clean reports. Randy is about to turn in another report, and his manager has already noticed errors. Randy demonstrates ________. His sloppy reports can be attributed to an ________ cause.

If a person responds the same way over time, attribution theory states that the behavior shows ________.

Janice is late for work each day by about ten minutes. How would attribution theory describe this behavior?

What term is used for the tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others?

Your boss never gives you the benefit of the doubt. When you arrived late from lunch, he assumed that you had simply taken too much time. He never considered that the elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of ________.

What term is used for the tendency of an individual to attribute his own successes to internal factors while putting the blame for failures on external factors?

Shortcuts in judging others include all of the following except ________.

What do we call it when we judge someone on the basis of our perception of the group to which he/she belongs?