Multi 5-6

100問 • 1年前

問題一覧

very prone to experience multicultural diversity in the workplace due to interaction with colleagues and costumers who came from different places

tourism professional

in this field it is very important as many processes in the costumer cycle need interaction with other team members.

teamwork

more popularly called a TA in our industry, will be able to answer all my itinerary question and provide me with several airlines option.

travel agent

Two ways to do Accommodations

booking directly with the hotels I have chosen, going to online travel agents or OTA's

They check you and your baggage in and issue your boarding pass.

airport ground staff

word of caution: in this industry, the adage___________ It happens to be worn on our sleeves.

customer is always right

founder of four seasons hotels and resorts, one the most luxurious hotel companies in the world,

isadore sharp

The book wrote by Isadore Sharp

Four seasons: The story of business philosophy

There are several other tourism professionals you will meet along the way. Give 5

airline counter staff, duty-free, airport hotel staff, restaurant and coffee shop crew, airport information counter staff

used to research destinations, accommodations, and transportation. These platforms provide users with information and reviews to make informed decisions.

tripadvisor

was a government-sponsored concert of Filipino artists for Overseas Filipino Workers (OFWs). The sponsoring agency was the Overseas Workers Welfare Administration (OWWA).

Hatid Saya Concert Tour 1988

It is a global American technology company

expedia

It is a global American online travel agency headquartered in Singapore

agoda

It is a Southeast Asian online travel company headquartered in Indonesia.

traveloka

It is global Dutch online travel agency headquartered in the Netherlands.

booking.com

It is a German transnational technology company headquartered in Dusseldorf, Germany.

trivago

He is a Canadian hotelier who founded the four seasons hotels and resorts.

Isadore Sharp

It was first published in 2009 by Portfolio USA

Four Season the story of a Business Philosophy

Airports employ multilingual staff to assist passengers from different countries.

diverse workforce

Includes information counters, shops, restaurants, and hotels

tourism professionals

Maintenance staff ensure clean and comfortable facilities.

Behind-the-Scenes

assist passengers from different countries.

multilingual staff

ensure clean and comfortable facilities.

maintenance staff

10 airports recognized by several prestigious travel organizations as being on top of their game are:

Singapore Changi Airport, Tokyo International Airport Haneda, Incheon International Airport Seoul, Hamad International Airport Doha, Hong Kong International Airport, Centrair International Airport Nagoya, Munich Airport, London Heathrow Airport, Tokyo Narita Airport, Zurich Airport

ideas and insights to help airports significantly improve passenger satisfaction without spending much money.

DKMA blog

the Philippine flag carrier founded in 1946.

Philippine Airlines

when was the Philippine Airlines (flag carrier) founded?

1946

what type of training where top airports train staff to handle diverse cultural interactions.

multicultural training

Senior crew member, manages flight attendants and stewards.

flight purser

Assist with in-flight announcements and emergencies, speaking languages like Chinese, Japanese, and Russian.

flight interpreters

ensures comfort, serves meals, offers drinks, and provides entertainment.

cabin crew

type of service where cabin crew ensures comfort, serves meals, offers drinks, and provides entertainment.

customer service

Crew trained in both service and emergency procedures for passenger safety.

dual training

Crew members experience diverse cultures and handle situations with empathy and effective communication.

cultural sensitivity

6 STEPS ON HOW TO BECOME A TOURISM PROFESSIONAL

Get educated, Gain experience, Choose a niche, Keep learning, Build your portfolio, Be passionate

helps your business to build a positive reputation and nurture rewarding relationships with customers.

professional manner

are Filipinos who reside outside the Philippines and return to their native land occasionally for a visit.

balikbayans

refer to fellow Filipinos or, to be more specific, fellow town or province mates.”

kababayans

refers to both the natives and the dialect of the Ilocos Region in the Philippines.

ilocano

Ilocano meaning “What is your name?”

anyat ti nagan mo?

Ilocano meaning “Are you an Ilocano?”

ilocano ka!?

defined as an establishment that offers overnight accommodation, Meals and other services. They are mainly aimed at travelers or tourists, although locals may also use them. Provide private rooms and almost always have en-suite bathrooms.

hotel

serve as key components of the hospitality sector, providing a wide range of services such as lodging, food, transportation, and recreational activities to guests.

hotel

they are also called Doormen or bellmen, Despite the very limited time they have to impress their arriving guests, their most important task is to look the guest in the eye, warmly welcome them as they step into the hotel, quickly offer assistance with their luggage, and lead them straight to the front desk for immediate check-in.

lobby ambassadors

They are the heart of the hotel. They are expected to expeditiously check in guests without any bureaucracy or unnecessary delays. Fully aware of all nationalities in the house. Correctly interpreting what guests are telling you is of utmost importance.

front desk receptionist

Stationed at the front office and encompass many responsibilities from valet parking, door opening, mail and message delivery, luggage handling, transportation services, and tour and travel service. They should be able to assist a guest even if it will require leaving their post to accomplish the guest request.

concierge staff

There are many other associations for the different functions in the hotel industry.

concierge association

4 other associations in the hotel industry

marketing and sales, human resources, housekeeping, security

are floating hotels. The staff working on these ships are all hotel experienced.

cruise liners

is a computerized system that facilitates in the management of the hotel, resort, or property.

property management system (PMS)

It is a French term for a restaurant manager or supervisor who is usually in charge of table reservations and the service staff

Maitre ‘d hotel

is a French multinational company which is the single largest hospitality company in Europe and the sixth largest in the world.

Accor Hotels

is a 655-room luxury hotel within the Cultural Center of the Philippines complex that initially opened as the Westin Philippine Plaza in 1976 until it was re- branded as Sofitel in 2006.

sofitel philippine plaza

How many rooms are there in Sofitel Philippine Plaza

655

It is a chain of luxury hotels that traces its roots to the 1887 opening of The Raffles Hotel in Singapore.

Raffles Hotels & Resorts

is a Canadian chain of luxury hotels which operates 75 hotels in 24 countries.

Fairmont Hotels & Resorts

is an international hospitality brand established in 1994 in Singapore.

Banyan Tree

is a mid-scale hotel brand owned by Accor Hotels.

novotel/mercure

is a French term that literally means “keys of gold” This is a worldwide association of hotel concierges.

Le Clefs d’ Or

is the association of hotel concierges in the Philippines.

Le Clefs d’ Or Philippines

Hotel Sales and Marketing Association of the Philippines

HSMA

Association of Human Resources Managers in the Hospitality Industry

AHRM

Executive Housekeepers Association of the Philippines

EHAP

Association of Hotel Security Officers of the Philippine

AHSOP

the very first Filipino to be appointed general manager of a 5-star international chain in the country. He was the general manager of the Hyatt Regency Manila from 1984 until 1992.

Perfecto F. Quicho

Acronym of POEA

Philippine Overseas Employment Administration

Top 10 nationalities that visit our country as tourists: (in oder)

South Koreans, Chinese, Japanese, Taiwanese, Singaporeans, Malaysians, Americans, Canadians, Australians, British

is the southern-most country in Africa. 20% of its population is multi-racial, consisting of Europeans and Asians.

South Africa

is a West Germanic language spoken in South Africa with Dutch origins.

Afrikaans

is the Filipino term for godfather or sponsor mostly to weddings.

ninong

was the third international hotel chain that opened its doors in the Philippines in 1997.

hyatt regency manila

Name of Hyatt Regency Manila now

Medas Hotel and Casion

It is a private hotel school located in Valais, Switzerland

Le Roche International Hotel School of Management

is a distinguished Malaysian chef who has worked in some of the most reputable hotels in the Philippines

Chef See Chiong Yan

When was the EDSA Shangri-La Manila operate?

August 28, 1992

A person who resides outside their native country.

expatriates

Teaches people about different cultures to promote understanding, respect, and better teamwork in diverse settings.

Cross-Cultural Diversity Orientation Program

was the first Shangri-La Hotel to open in the Philippines. This was followed by other hotel openings in Makati City, Mactan, Boracay, and Bonifacio Global City.”

EDSA Shangri-La Manila

is the Chinese restaurant of the EDSA Shangri-La Manila.

Summer Palace

was the first Japanese restaurant of the EDSA Shangri-La Manila and has since then renamed to Senju.

Inaho Tei

was the popular Italian restaurant of the EDSA Shangri-La Manila which operated for 26 years from the hotel’s opening in 1992

paparazzi

It is a proverb attributed to St. Ambrose that means it is advisable to follow the conversations, rules, regulations, and laws of the area, place, city, or country you are visiting or residing in.

When in Rome, do as the Romans do

When was the earthquake struck the country with an estimated magnitude of 7.7.

july 16, 1990

destroyed by this earthquake was the famous hotel named?

Hyatt Terraces Hotel

European expatriate chef faced a significant hygiene issue. What was implemented to solve the issue?

personal rucifi program

was a permanently ducked floating hotel-casino in Lapu-Lapu City that opened its doors in 1995 and managed by a Canadian hotel management company called Delta.

Delta Philippine Dream

is one of the cities that comprise Metropolitan Cebu and is situated in Mactan Island

lapu-lapu city

the year the Philippines was discovered by Ferdinand Magellan.

April 1521

was a Portuguese explorer who organized the Spanish expedition to the east from 1519 to 1522. He was killed in battle with local warriors lead by Lapu-Lapu in April 1521 in what is known as the Battle of Mactan.

Ferdinand Magellan

a hotel executive was interrupted by a persistent 17-year-old boy from Samar, named

Tope Mengote

originate from the Central Visayas province of Cebu.

Cebuanos

originate from Manila, as well as from Bulacan, Bataan, Zambales, Nueva Ecija, Aurora, Marinduque, and Mindoro.

Tagalogs

originate from Panay, Guimaras, and Negros.

ilonggos

originate from Samar, Leyte, and Biliran.

warays

originate mostly from Ilocos Norte, Ilocos Sur, and La Union.

ilocanos

originate from Albay, Camarines Norte, Camarines Sur, Catanduanes, Sorsogon, and partially Masbate.

bicolanos

The Philippines has over ___ major dialects while the world has over ____ major languages.

100 and 6000

At New World Hotel Makati, a guest services officer was hired despite being overweight just because she can speak in seven languages fluently. This decision, influence by _____ _____ the hotel’s HR director, marked a progressive shift towards inclusive hiring practices in the hospitality industry.

Geuel Auste

is a 5-star luxury hotel with 598 rooms that opened in 1994.

New World Hotel Makati

100

is a human resources professional who served as Director for Human.Resources of the New World Hotel Makati since it opened in 1994 until he retired in 2014, earning the distinction for being the longest-serving HR Director of a 5-star hotel in the Philippines.

Geuel Auste

SQM - 1

ROXANNE VARGAS · 69問 · 1年前

SQM - 1

69問 • 1年前

ROXANNE VARGAS

Foreign

ROXANNE VARGAS · 100問 · 1年前

Foreign

100問 • 1年前

ROXANNE VARGAS

F.L

ROXANNE VARGAS · 40問 · 1年前

F.L

40問 • 1年前

ROXANNE VARGAS

Greetings

ROXANNE VARGAS · 74問 · 1年前

Greetings

74問 • 1年前

ROXANNE VARGAS

Exam

ROXANNE VARGAS · 55問 · 1年前

Exam

55問 • 1年前

ROXANNE VARGAS

Exam

ROXANNE VARGAS · 57問 · 1年前

Exam

57問 • 1年前

ROXANNE VARGAS

ROXANNE VARGAS · 58問 · 1年前

58問 • 1年前

ROXANNE VARGAS

FL 2

ROXANNE VARGAS · 46問 · 1年前

FL 2

46問 • 1年前

ROXANNE VARGAS

Multi

ROXANNE VARGAS · 58問 · 1年前

Multi

58問 • 1年前

ROXANNE VARGAS

Multi (1-4)

ROXANNE VARGAS · 65問 · 1年前

Multi (1-4)

65問 • 1年前

ROXANNE VARGAS

Multi 5-6 (2)

ROXANNE VARGAS · 45問 · 1年前

Multi 5-6 (2)

45問 • 1年前

ROXANNE VARGAS

問題一覧

very prone to experience multicultural diversity in the workplace due to interaction with colleagues and costumers who came from different places

tourism professional

in this field it is very important as many processes in the costumer cycle need interaction with other team members.

teamwork

more popularly called a TA in our industry, will be able to answer all my itinerary question and provide me with several airlines option.

travel agent

Two ways to do Accommodations

booking directly with the hotels I have chosen, going to online travel agents or OTA's

They check you and your baggage in and issue your boarding pass.

airport ground staff

word of caution: in this industry, the adage___________ It happens to be worn on our sleeves.

customer is always right

founder of four seasons hotels and resorts, one the most luxurious hotel companies in the world,

isadore sharp

The book wrote by Isadore Sharp

Four seasons: The story of business philosophy

There are several other tourism professionals you will meet along the way. Give 5

airline counter staff, duty-free, airport hotel staff, restaurant and coffee shop crew, airport information counter staff

used to research destinations, accommodations, and transportation. These platforms provide users with information and reviews to make informed decisions.

tripadvisor

was a government-sponsored concert of Filipino artists for Overseas Filipino Workers (OFWs). The sponsoring agency was the Overseas Workers Welfare Administration (OWWA).

Hatid Saya Concert Tour 1988

It is a global American technology company

expedia

It is a global American online travel agency headquartered in Singapore

agoda

It is a Southeast Asian online travel company headquartered in Indonesia.

traveloka

It is global Dutch online travel agency headquartered in the Netherlands.

booking.com

It is a German transnational technology company headquartered in Dusseldorf, Germany.

trivago

He is a Canadian hotelier who founded the four seasons hotels and resorts.

Isadore Sharp

It was first published in 2009 by Portfolio USA

Four Season the story of a Business Philosophy

Airports employ multilingual staff to assist passengers from different countries.

diverse workforce

Includes information counters, shops, restaurants, and hotels

tourism professionals

Maintenance staff ensure clean and comfortable facilities.

Behind-the-Scenes

assist passengers from different countries.

multilingual staff

ensure clean and comfortable facilities.

maintenance staff

10 airports recognized by several prestigious travel organizations as being on top of their game are:

ideas and insights to help airports significantly improve passenger satisfaction without spending much money.

DKMA blog

the Philippine flag carrier founded in 1946.

Philippine Airlines

when was the Philippine Airlines (flag carrier) founded?

1946

what type of training where top airports train staff to handle diverse cultural interactions.

multicultural training

Senior crew member, manages flight attendants and stewards.

flight purser

Assist with in-flight announcements and emergencies, speaking languages like Chinese, Japanese, and Russian.

flight interpreters

ensures comfort, serves meals, offers drinks, and provides entertainment.

cabin crew

type of service where cabin crew ensures comfort, serves meals, offers drinks, and provides entertainment.

customer service

Crew trained in both service and emergency procedures for passenger safety.

dual training

Crew members experience diverse cultures and handle situations with empathy and effective communication.

cultural sensitivity

6 STEPS ON HOW TO BECOME A TOURISM PROFESSIONAL

Get educated, Gain experience, Choose a niche, Keep learning, Build your portfolio, Be passionate

helps your business to build a positive reputation and nurture rewarding relationships with customers.

professional manner

are Filipinos who reside outside the Philippines and return to their native land occasionally for a visit.

balikbayans

refer to fellow Filipinos or, to be more specific, fellow town or province mates.”

kababayans

refers to both the natives and the dialect of the Ilocos Region in the Philippines.

ilocano

Ilocano meaning “What is your name?”

anyat ti nagan mo?

Ilocano meaning “Are you an Ilocano?”

ilocano ka!?

hotel

serve as key components of the hospitality sector, providing a wide range of services such as lodging, food, transportation, and recreational activities to guests.

hotel

lobby ambassadors

front desk receptionist

concierge staff

There are many other associations for the different functions in the hotel industry.

concierge association

4 other associations in the hotel industry

marketing and sales, human resources, housekeeping, security

are floating hotels. The staff working on these ships are all hotel experienced.

cruise liners

is a computerized system that facilitates in the management of the hotel, resort, or property.

property management system (PMS)

It is a French term for a restaurant manager or supervisor who is usually in charge of table reservations and the service staff

Maitre ‘d hotel

is a French multinational company which is the single largest hospitality company in Europe and the sixth largest in the world.

Accor Hotels

is a 655-room luxury hotel within the Cultural Center of the Philippines complex that initially opened as the Westin Philippine Plaza in 1976 until it was re- branded as Sofitel in 2006.

sofitel philippine plaza

How many rooms are there in Sofitel Philippine Plaza

655

It is a chain of luxury hotels that traces its roots to the 1887 opening of The Raffles Hotel in Singapore.

Raffles Hotels & Resorts

is a Canadian chain of luxury hotels which operates 75 hotels in 24 countries.

Fairmont Hotels & Resorts

is an international hospitality brand established in 1994 in Singapore.

Banyan Tree

is a mid-scale hotel brand owned by Accor Hotels.

novotel/mercure

is a French term that literally means “keys of gold” This is a worldwide association of hotel concierges.

Le Clefs d’ Or

is the association of hotel concierges in the Philippines.

Le Clefs d’ Or Philippines

Hotel Sales and Marketing Association of the Philippines

HSMA

Association of Human Resources Managers in the Hospitality Industry

AHRM

Executive Housekeepers Association of the Philippines

EHAP

Association of Hotel Security Officers of the Philippine

AHSOP

the very first Filipino to be appointed general manager of a 5-star international chain in the country. He was the general manager of the Hyatt Regency Manila from 1984 until 1992.

Perfecto F. Quicho

Acronym of POEA

Philippine Overseas Employment Administration

Top 10 nationalities that visit our country as tourists: (in oder)

South Koreans, Chinese, Japanese, Taiwanese, Singaporeans, Malaysians, Americans, Canadians, Australians, British

is the southern-most country in Africa. 20% of its population is multi-racial, consisting of Europeans and Asians.

South Africa

is a West Germanic language spoken in South Africa with Dutch origins.

Afrikaans

is the Filipino term for godfather or sponsor mostly to weddings.

ninong

was the third international hotel chain that opened its doors in the Philippines in 1997.

hyatt regency manila

Name of Hyatt Regency Manila now

Medas Hotel and Casion

It is a private hotel school located in Valais, Switzerland

Le Roche International Hotel School of Management

is a distinguished Malaysian chef who has worked in some of the most reputable hotels in the Philippines

Chef See Chiong Yan

When was the EDSA Shangri-La Manila operate?

August 28, 1992

A person who resides outside their native country.

expatriates

Teaches people about different cultures to promote understanding, respect, and better teamwork in diverse settings.

Cross-Cultural Diversity Orientation Program

was the first Shangri-La Hotel to open in the Philippines. This was followed by other hotel openings in Makati City, Mactan, Boracay, and Bonifacio Global City.”

EDSA Shangri-La Manila

is the Chinese restaurant of the EDSA Shangri-La Manila.

Summer Palace

was the first Japanese restaurant of the EDSA Shangri-La Manila and has since then renamed to Senju.

Inaho Tei

was the popular Italian restaurant of the EDSA Shangri-La Manila which operated for 26 years from the hotel’s opening in 1992

paparazzi

It is a proverb attributed to St. Ambrose that means it is advisable to follow the conversations, rules, regulations, and laws of the area, place, city, or country you are visiting or residing in.

When in Rome, do as the Romans do

When was the earthquake struck the country with an estimated magnitude of 7.7.

july 16, 1990

destroyed by this earthquake was the famous hotel named?

Hyatt Terraces Hotel

European expatriate chef faced a significant hygiene issue. What was implemented to solve the issue?

personal rucifi program

was a permanently ducked floating hotel-casino in Lapu-Lapu City that opened its doors in 1995 and managed by a Canadian hotel management company called Delta.

Delta Philippine Dream

is one of the cities that comprise Metropolitan Cebu and is situated in Mactan Island

lapu-lapu city

the year the Philippines was discovered by Ferdinand Magellan.

April 1521

Ferdinand Magellan

a hotel executive was interrupted by a persistent 17-year-old boy from Samar, named

Tope Mengote

originate from the Central Visayas province of Cebu.

Cebuanos

originate from Manila, as well as from Bulacan, Bataan, Zambales, Nueva Ecija, Aurora, Marinduque, and Mindoro.

Tagalogs

originate from Panay, Guimaras, and Negros.

ilonggos

originate from Samar, Leyte, and Biliran.

warays

originate mostly from Ilocos Norte, Ilocos Sur, and La Union.

ilocanos

originate from Albay, Camarines Norte, Camarines Sur, Catanduanes, Sorsogon, and partially Masbate.

bicolanos

The Philippines has over ___ major dialects while the world has over ____ major languages.

100 and 6000

Geuel Auste

is a 5-star luxury hotel with 598 rooms that opened in 1994.

New World Hotel Makati

100

Geuel Auste