Multi
問題一覧
1
A good example of this is when parents, who come from different countries, have a child who was born in another country, educated in different countries, or went to school where there are international students. This student would have a
global perspective
2
With _________, it is now easier to get to know a person from another country and maintain either a personal or business relationship with them. (Israel, 2012)
technology
3
The term "multicultural" is also synonymous with the words
culturally diverse, pluralism, diversity, cross-culturalism, ethnic inclusiveness, ethnic mosaic, multiracialism
4
This concept is created when a set of beliefs and behaviors acknowledges and supports the existence of different communities within an organization or society, and as a result, acknowledges and values its sociocultural differences, and promotes and facilitates its continued participation within an inclusive cultural framework that empowers everyone within an organization or society. (Rosado, 2010)
multiculturalism
5
the totality of the person that includes all the elements of culture that they have acquired from their family and all their interactions with other people.
cultural baggage
6
a challenge due to accent, tone, or lack of proficiency with a common language.
verbal communication
7
The tourism professional must learn these (three A's) to be open about the differences and how to handle them best.
acknowledge, adopt, adapt
8
totally electronic process where all information pertaining to the cities and countries, airlines, cruise liners, hotels, resorts, restaurant.
Tripadvisor
9
- an interactive web portal that can give me all the information I need to make an informed decision about the where, when, what, and how of all my travel plans and requirements.
TripAdvisor
10
a 24/7 travelservice portal that is always available, anytime and anywhere, without cost.
Tripadvisor
11
more popularly called a TA in our industry, will be able to answer all my itinerary questions and provide me with several airline options.
travel agent
12
someone you must nurture a good relationship with because you will be calling on them every time you have to go on a trip.
travel agent
13
ensure after-sales service once you start your actual travel, being available for help in case problems arise.
travel agent
14
was a government-sponsored concert of Filipino artists for our Overseas Filipino Workers (OFWs). The sponsoring agency was the Overseas Workers Welfare Administration (OWWA).
Hatid Saya Concert Tour 1988
15
There are numerous OTAs out there and among the most prominent operators are the likes of
expedia, agoda, traveloka, booking.com
16
popular travel site which promises its users that they can compare hotel rates of the exact same room in the exact same hotel and choose the cheapest offering.
trivago
17
a global American technology company
expedia
18
a global American online travel agency headquartered in Singapore
agoda
19
a Southeast Asian online travel company headquartered in Indonesia
traveloka
20
a global Dutch online travel agency headquartered in the Netherlands
booking.com
21
a German transnational technology company headquartered in Dusseldorf, Germany
trivago
22
most challenging tourist-oriented venues to manage.
airports
23
They check you and your baggage in and issue your boarding pass. These staff members are exposed to all sorts of passengers, including angry and obnoxious ones.
airport ground staff
24
the founder of Four Seasons Hotels & Resorts, one the most luxurious hotel companies in the world, very aptly wrote in his book Four Seasons, The Story of a Business Philosophy.
isadore sharp
25
ensure that the airport is spic and span, with sufficient air-conditioning, clean toilets and shower rooms.
maintenance staff
26
is a Canadian hotelier who founded the Four Seasons Hotels & Resorts
isadore sharp
27
The Story of a Business Philosophy was first published in 2009 by Portfolio USA
four seasons
28
ideas and insights to help airports significantly improve passenger satisfaction without spending much money.
DMKA blog
29
is a senior cabin crew member with many years of flying experience. manages a crew of flight attendants (FA) and flight steward (FS).
flight purser
30
tasked to interpret any language requirements of their compatriot passengers.- tasked to interpret any language requirements of their compatriot passengers.
flight interpreters
31
they are trained in both in-flight service as well as emergency procedures. Cabin crew members will know what to do in case of an unplanned emergency, which can mean the plane landing on water or land.
cabin crew
32
Philippine flag carrier founded in 1946.
philippine airlines
33
now the Ninoy Aquino International Airport
manila international airport
34
Filipinos who reside outside the Philippines and return to their native land occasionally for a visit.
balikbayans
35
refer to fellow Filipinos or, to be more specific, fellow town or province mates.
kababayans
36
refers to both the natives and the dialect of the Ilocos Region in the Philippines.
ilocano
37
Anyat ti nagan mo?
what is your name
38
as they are referred to for short, are on the frontline of the hotel staff I will be encountering. They are, therefore, the hotel's first impression, and hotel companies are aware of this and ensure that they are properly recruited and trained.
airport representative
39
should have excellent driving skills, must be in very good physical condition, and must be a great representation of not only his hotel but his country. He must be able to answer questions from passengers that can include anything about places to go to in the city or the country, the political system and current government, and sometimes private questions about himself or his family, among other things.
hotel chauffeur
40
is a French multinational company which is the single largest hospitality company in Europe and the sixth largest in the world.
accor hotels
41
is a 655-room luxury hotel within the Cultural Center of the branded as Sofitel in 2006.
sofitel philippine plaza
42
initially opened as the Westin Philippine Plaza in 1976 until it was re-of The Raffles Hotel in Singapore.
philippine complex
43
is a chain of luxury hotels that traces its roots to the 1887 opening 24 countries.
Raffles Hotels & Resorts
44
is a Canadian chain of luxury hotels which operates 75 hotels in Banyan Tree is an international hospitality brand established in 1994 in Singapore.
fairmont hotels and resorts
45
novotel
is a mid-scale hotel brand owned by Accor Hotels.
46
is a mid-scale hotel brand owned by Accor Hotels.
mercure
47
lobby ambassadors, or doormen or bellmen
are the third line of staff you will encounter. Their most important task is to look the guest in the eye, warmly welcome them as they step into the hotel, quickly offer assistance with their luggage, and lead them straight to the front desk for immediate check-in.
48
Some hotels refer to them as front desk associates or front desk clerks. Here lies the heart of the hotel. The desk associates are expected to expeditiously check in guests without any bureaucracy or unnecessary delays.
front desk receptionist
49
is a computerized system that facilitates in the management of the hotel, resort, or property.
Property Management System (PMS)
50
stationed at the front office and encompass many responsibilities from valet parking, door opening, mail and message delivery, luggage handling, transportation services, and tour and travel services.
concierge staff
51
maitre 'd hotel
52
le clefs d'Or
53
is the association of hotel concierges in the Philippines.
le clefs d'Or Philippines
54
Hotel Sales and Marketing Association of the Philippines
HSMA
55
Association of Human Resources Managers in the Hospitality Industry
AHRM
56
Executive Housekeepers Association of the Philippines
EHAP
57
Association of Hotel Security Officers of the Philippines
AHSOP
58
- the very first Filipino to be appointed general manager of a 5-star international chain in the country. He was the general manager of the Hyatt Regency Manila from 1984 until 1992.
perfecto e. quicho
SQM - 1
SQM - 1
ROXANNE VARGAS · 69問 · 1年前SQM - 1
SQM - 1
69問 • 1年前Foreign
Foreign
ROXANNE VARGAS · 100問 · 1年前Foreign
Foreign
100問 • 1年前F.L
F.L
ROXANNE VARGAS · 40問 · 1年前F.L
F.L
40問 • 1年前Greetings
Greetings
ROXANNE VARGAS · 74問 · 1年前Greetings
Greetings
74問 • 1年前Exam
Exam
ROXANNE VARGAS · 55問 · 1年前Exam
Exam
55問 • 1年前Exam
Exam
ROXANNE VARGAS · 57問 · 1年前Exam
Exam
57問 • 1年前3
3
ROXANNE VARGAS · 58問 · 1年前3
3
58問 • 1年前FL 2
FL 2
ROXANNE VARGAS · 46問 · 1年前FL 2
FL 2
46問 • 1年前Multi (1-4)
Multi (1-4)
ROXANNE VARGAS · 65問 · 1年前Multi (1-4)
Multi (1-4)
65問 • 1年前Multi 5-6
Multi 5-6
ROXANNE VARGAS · 100問 · 1年前Multi 5-6
Multi 5-6
100問 • 1年前Multi 5-6 (2)
Multi 5-6 (2)
ROXANNE VARGAS · 45問 · 1年前Multi 5-6 (2)
Multi 5-6 (2)
45問 • 1年前問題一覧
1
A good example of this is when parents, who come from different countries, have a child who was born in another country, educated in different countries, or went to school where there are international students. This student would have a
global perspective
2
With _________, it is now easier to get to know a person from another country and maintain either a personal or business relationship with them. (Israel, 2012)
technology
3
The term "multicultural" is also synonymous with the words
culturally diverse, pluralism, diversity, cross-culturalism, ethnic inclusiveness, ethnic mosaic, multiracialism
4
This concept is created when a set of beliefs and behaviors acknowledges and supports the existence of different communities within an organization or society, and as a result, acknowledges and values its sociocultural differences, and promotes and facilitates its continued participation within an inclusive cultural framework that empowers everyone within an organization or society. (Rosado, 2010)
multiculturalism
5
the totality of the person that includes all the elements of culture that they have acquired from their family and all their interactions with other people.
cultural baggage
6
a challenge due to accent, tone, or lack of proficiency with a common language.
verbal communication
7
The tourism professional must learn these (three A's) to be open about the differences and how to handle them best.
acknowledge, adopt, adapt
8
totally electronic process where all information pertaining to the cities and countries, airlines, cruise liners, hotels, resorts, restaurant.
Tripadvisor
9
- an interactive web portal that can give me all the information I need to make an informed decision about the where, when, what, and how of all my travel plans and requirements.
TripAdvisor
10
a 24/7 travelservice portal that is always available, anytime and anywhere, without cost.
Tripadvisor
11
more popularly called a TA in our industry, will be able to answer all my itinerary questions and provide me with several airline options.
travel agent
12
someone you must nurture a good relationship with because you will be calling on them every time you have to go on a trip.
travel agent
13
ensure after-sales service once you start your actual travel, being available for help in case problems arise.
travel agent
14
was a government-sponsored concert of Filipino artists for our Overseas Filipino Workers (OFWs). The sponsoring agency was the Overseas Workers Welfare Administration (OWWA).
Hatid Saya Concert Tour 1988
15
There are numerous OTAs out there and among the most prominent operators are the likes of
expedia, agoda, traveloka, booking.com
16
popular travel site which promises its users that they can compare hotel rates of the exact same room in the exact same hotel and choose the cheapest offering.
trivago
17
a global American technology company
expedia
18
a global American online travel agency headquartered in Singapore
agoda
19
a Southeast Asian online travel company headquartered in Indonesia
traveloka
20
a global Dutch online travel agency headquartered in the Netherlands
booking.com
21
a German transnational technology company headquartered in Dusseldorf, Germany
trivago
22
most challenging tourist-oriented venues to manage.
airports
23
They check you and your baggage in and issue your boarding pass. These staff members are exposed to all sorts of passengers, including angry and obnoxious ones.
airport ground staff
24
the founder of Four Seasons Hotels & Resorts, one the most luxurious hotel companies in the world, very aptly wrote in his book Four Seasons, The Story of a Business Philosophy.
isadore sharp
25
ensure that the airport is spic and span, with sufficient air-conditioning, clean toilets and shower rooms.
maintenance staff
26
is a Canadian hotelier who founded the Four Seasons Hotels & Resorts
isadore sharp
27
The Story of a Business Philosophy was first published in 2009 by Portfolio USA
four seasons
28
ideas and insights to help airports significantly improve passenger satisfaction without spending much money.
DMKA blog
29
is a senior cabin crew member with many years of flying experience. manages a crew of flight attendants (FA) and flight steward (FS).
flight purser
30
tasked to interpret any language requirements of their compatriot passengers.- tasked to interpret any language requirements of their compatriot passengers.
flight interpreters
31
they are trained in both in-flight service as well as emergency procedures. Cabin crew members will know what to do in case of an unplanned emergency, which can mean the plane landing on water or land.
cabin crew
32
Philippine flag carrier founded in 1946.
philippine airlines
33
now the Ninoy Aquino International Airport
manila international airport
34
Filipinos who reside outside the Philippines and return to their native land occasionally for a visit.
balikbayans
35
refer to fellow Filipinos or, to be more specific, fellow town or province mates.
kababayans
36
refers to both the natives and the dialect of the Ilocos Region in the Philippines.
ilocano
37
Anyat ti nagan mo?
what is your name
38
as they are referred to for short, are on the frontline of the hotel staff I will be encountering. They are, therefore, the hotel's first impression, and hotel companies are aware of this and ensure that they are properly recruited and trained.
airport representative
39
should have excellent driving skills, must be in very good physical condition, and must be a great representation of not only his hotel but his country. He must be able to answer questions from passengers that can include anything about places to go to in the city or the country, the political system and current government, and sometimes private questions about himself or his family, among other things.
hotel chauffeur
40
is a French multinational company which is the single largest hospitality company in Europe and the sixth largest in the world.
accor hotels
41
is a 655-room luxury hotel within the Cultural Center of the branded as Sofitel in 2006.
sofitel philippine plaza
42
initially opened as the Westin Philippine Plaza in 1976 until it was re-of The Raffles Hotel in Singapore.
philippine complex
43
is a chain of luxury hotels that traces its roots to the 1887 opening 24 countries.
Raffles Hotels & Resorts
44
is a Canadian chain of luxury hotels which operates 75 hotels in Banyan Tree is an international hospitality brand established in 1994 in Singapore.
fairmont hotels and resorts
45
novotel
is a mid-scale hotel brand owned by Accor Hotels.
46
is a mid-scale hotel brand owned by Accor Hotels.
mercure
47
lobby ambassadors, or doormen or bellmen
are the third line of staff you will encounter. Their most important task is to look the guest in the eye, warmly welcome them as they step into the hotel, quickly offer assistance with their luggage, and lead them straight to the front desk for immediate check-in.
48
Some hotels refer to them as front desk associates or front desk clerks. Here lies the heart of the hotel. The desk associates are expected to expeditiously check in guests without any bureaucracy or unnecessary delays.
front desk receptionist
49
is a computerized system that facilitates in the management of the hotel, resort, or property.
Property Management System (PMS)
50
stationed at the front office and encompass many responsibilities from valet parking, door opening, mail and message delivery, luggage handling, transportation services, and tour and travel services.
concierge staff
51
maitre 'd hotel
52
le clefs d'Or
53
is the association of hotel concierges in the Philippines.
le clefs d'Or Philippines
54
Hotel Sales and Marketing Association of the Philippines
HSMA
55
Association of Human Resources Managers in the Hospitality Industry
AHRM
56
Executive Housekeepers Association of the Philippines
EHAP
57
Association of Hotel Security Officers of the Philippines
AHSOP
58
- the very first Filipino to be appointed general manager of a 5-star international chain in the country. He was the general manager of the Hyatt Regency Manila from 1984 until 1992.
perfecto e. quicho