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Interdepartmental Communication. Practice test

Interdepartmental Communication. Practice test

22問 • 2年前

問題一覧

1

What are the Interdepartmental Communication ( 7 )

Food and beverage, Security, Engineering and maintenance, Banquet, Housekeeping, Sales and marketing, Accounting department

2

Means that the room is ready to be occupied.

Vacant Clean and Ready

3

Room is already occupied by a paying guest

Occupied

4

Guest will not be checking out on the supposed date of departure

Stay over

5

Room is dirty and not ready for occupancy

Vacant Dirty

6

Room is under maintenance

Out of Order

7

The Front Office team communicates with the Engineering department the rooms that need to be repaired and maintained.

Engineering or Maintenance

8

Front Office and Security work closely together for safety measures and emergency cases.

Security

9

Front Office communicates with the Food and Beverage department to coordinate the guests F&B requirements and requests including menus for groups and functions.

Food and Beverage

10

This department also works hand in hand with the Sales and Marketing and Food and Beverage departments because they need to relay information about scheduled functions and events.

Banquet

11

Is the team of people who bring in guests to the hotel they are the ones familiar with the corporate accounts, travel agencies, and other sources of booking.

Sales and Marketing

12

Front Office provides this department the financial data related to guests billings.

Accounting

13

Check-in and check-out. Guarantee, cancellation, or change of reservation. Non-refundable rates. Maximum occupancy of rooms, additional guests and their registration. Payment policies.

Reservation Policy

14

Suspected illegal activity will be reported to the proper authorities.

Illicit activity

15

The hotel expects all guests to exhibit appropriate behavior inside the hotel premises.

Conduct

16

Solo guests should be 18 years old and above and must provide a valid identification and credit card upon check-in.

Minimum age requirements

17

The management may charge the guest if he or she causes any type of loss or damaged items inside the occupied room or any public space.

Damage to the room and public spaces

18

Most hotels implement no smoking policy. There are some designated areas for people who smoke.

Non-smoking policy

19

Some hotels do not allow pets inside the guest room and other hotel public areas.

No pet policy

20

Hotels do not accept items to be shipped in advance.

Package receiving and storage

21

Any hotel guest, except children, can use the fitness center during the operating hours, Proper gym attire must be worn when using the facilities.

Fitness center

22

There is a 'Do Not Disturb signage available which the guest can hang on the door if he or she wishes not to be disturbed.

Do not disturb policy

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問題一覧

1

What are the Interdepartmental Communication ( 7 )

Food and beverage, Security, Engineering and maintenance, Banquet, Housekeeping, Sales and marketing, Accounting department

2

Means that the room is ready to be occupied.

Vacant Clean and Ready

3

Room is already occupied by a paying guest

Occupied

4

Guest will not be checking out on the supposed date of departure

Stay over

5

Room is dirty and not ready for occupancy

Vacant Dirty

6

Room is under maintenance

Out of Order

7

The Front Office team communicates with the Engineering department the rooms that need to be repaired and maintained.

Engineering or Maintenance

8

Front Office and Security work closely together for safety measures and emergency cases.

Security

9

Front Office communicates with the Food and Beverage department to coordinate the guests F&B requirements and requests including menus for groups and functions.

Food and Beverage

10

This department also works hand in hand with the Sales and Marketing and Food and Beverage departments because they need to relay information about scheduled functions and events.

Banquet

11

Is the team of people who bring in guests to the hotel they are the ones familiar with the corporate accounts, travel agencies, and other sources of booking.

Sales and Marketing

12

Front Office provides this department the financial data related to guests billings.

Accounting

13

Check-in and check-out. Guarantee, cancellation, or change of reservation. Non-refundable rates. Maximum occupancy of rooms, additional guests and their registration. Payment policies.

Reservation Policy

14

Suspected illegal activity will be reported to the proper authorities.

Illicit activity

15

The hotel expects all guests to exhibit appropriate behavior inside the hotel premises.

Conduct

16

Solo guests should be 18 years old and above and must provide a valid identification and credit card upon check-in.

Minimum age requirements

17

The management may charge the guest if he or she causes any type of loss or damaged items inside the occupied room or any public space.

Damage to the room and public spaces

18

Most hotels implement no smoking policy. There are some designated areas for people who smoke.

Non-smoking policy

19

Some hotels do not allow pets inside the guest room and other hotel public areas.

No pet policy

20

Hotels do not accept items to be shipped in advance.

Package receiving and storage

21

Any hotel guest, except children, can use the fitness center during the operating hours, Proper gym attire must be worn when using the facilities.

Fitness center

22

There is a 'Do Not Disturb signage available which the guest can hang on the door if he or she wishes not to be disturbed.

Do not disturb policy