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Basic Responsibilities of the Reception Personnel. Practice Test.

Basic Responsibilities of the Reception Personnel. Practice Test.
26問 • 2年前
  • Dante Koryu
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    問題一覧

  • 1

    What are the Basic Responsibilities of the Reception Personnel ( 7 )

    Welcome the guests when they arrive, Check the guests identity and verify the reservation status, Register the guest. In some cases, pre-registration is required or requested, Double-check the status of the pre-assigned room, Issue a room key, Provide information to the guests, not just about the hotel facilities and services but about the area in general, such as places to visit nearby, shopping areas, etc, Maintain guest folio and settle guest accounts upon checkout

  • 2

    Guests who are checking in for the day.

    Arrivals

  • 3

    Reserving room/s for guest/s expected to arrive.

    Blocking

  • 4

    Guests who register at the reception area.

    Check-in

  • 5

    Guests who have settled all their bills in the hotel and are now ready to leave.

    Check-out

  • 6

    Use of a room without charge.

    Complimentary

  • 7

    Guests checking out after settling their bills.

    Departures

  • 8

    A sign used by guests who do not want to be disturbed DND for short.

    Do Not Disturb

  • 9

    An occupied room that is scheduled to be vacated on a specified date.

    Due-out

  • 10

    A group of 15 or more people traveling together.

    Group

  • 11

    The running balance of a guest records of guest charges, and the use of hotel services while he/she stays in the hotel.

    Guest folio

  • 12

    Located in the reception area, it is a rack that contains all the guests names and is arranged alphabetically.

    Guest rack

  • 13

    The hotel.

    House

  • 14

    Total number of guests staying in the hotel.

    House count

  • 15

    A room was locked for entry by the hotel because the guest cannot pay his/her bills.

    Locked-out

  • 16

    A guest with confirmed reservation but did not arrive.

    No show

  • 17

    Number of guest rooms occupied against the total number of rooms available for sale.

    Occupancy

  • 18

    Number of guest rooms sold or assigned to the hotel.

    Occupied

  • 19

    A room that is under repair.

    Out-of-order

  • 20

    A guest of the hotel who left without paying his/her bills.

    Skipper

  • 21

    A guest of the hotel who did not sleep in his/her room.

    Slept-out

  • 22

    A guest who extends his/her stay in the hotel.

    Stay-over

  • 23

    A guest who did not finish his/her supposed reservation.

    Under-stay

  • 24

    Very Important Person who is staying in the hotel.

    VIP

  • 25

    Who just came in the hotel and requesting a room without a reservation.

    Walk-in

  • 26

    Check-out that is beyond the official check-out time of the hotel.

    Late check-out

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    問題一覧

  • 1

    What are the Basic Responsibilities of the Reception Personnel ( 7 )

    Welcome the guests when they arrive, Check the guests identity and verify the reservation status, Register the guest. In some cases, pre-registration is required or requested, Double-check the status of the pre-assigned room, Issue a room key, Provide information to the guests, not just about the hotel facilities and services but about the area in general, such as places to visit nearby, shopping areas, etc, Maintain guest folio and settle guest accounts upon checkout

  • 2

    Guests who are checking in for the day.

    Arrivals

  • 3

    Reserving room/s for guest/s expected to arrive.

    Blocking

  • 4

    Guests who register at the reception area.

    Check-in

  • 5

    Guests who have settled all their bills in the hotel and are now ready to leave.

    Check-out

  • 6

    Use of a room without charge.

    Complimentary

  • 7

    Guests checking out after settling their bills.

    Departures

  • 8

    A sign used by guests who do not want to be disturbed DND for short.

    Do Not Disturb

  • 9

    An occupied room that is scheduled to be vacated on a specified date.

    Due-out

  • 10

    A group of 15 or more people traveling together.

    Group

  • 11

    The running balance of a guest records of guest charges, and the use of hotel services while he/she stays in the hotel.

    Guest folio

  • 12

    Located in the reception area, it is a rack that contains all the guests names and is arranged alphabetically.

    Guest rack

  • 13

    The hotel.

    House

  • 14

    Total number of guests staying in the hotel.

    House count

  • 15

    A room was locked for entry by the hotel because the guest cannot pay his/her bills.

    Locked-out

  • 16

    A guest with confirmed reservation but did not arrive.

    No show

  • 17

    Number of guest rooms occupied against the total number of rooms available for sale.

    Occupancy

  • 18

    Number of guest rooms sold or assigned to the hotel.

    Occupied

  • 19

    A room that is under repair.

    Out-of-order

  • 20

    A guest of the hotel who left without paying his/her bills.

    Skipper

  • 21

    A guest of the hotel who did not sleep in his/her room.

    Slept-out

  • 22

    A guest who extends his/her stay in the hotel.

    Stay-over

  • 23

    A guest who did not finish his/her supposed reservation.

    Under-stay

  • 24

    Very Important Person who is staying in the hotel.

    VIP

  • 25

    Who just came in the hotel and requesting a room without a reservation.

    Walk-in

  • 26

    Check-out that is beyond the official check-out time of the hotel.

    Late check-out