Quality Service Management in Tourism and Hospitality P2

12問 • 2年前

問題一覧

It is sometimes called the heart of the house. It helps create the service experience, encompasses all the behind-the-scenes areas that customers will nit see.

Back of the house employees

It plays a critical role. They hire the employees, train, evaluate, reward, discipline, celebrate, promote, and oversee al the other tasks that must be done to ensure that there is someone at the right time and place ready to serve the guest.

Management

It may be defined as that function of management, which is concerned with selecting, developing, maintaining and utilizing the manpower such that the objectives of the organization are achieved economically and effectively.

Staffing

They are the guest facing. They work directly with guests and handle operational tasks, like check-ins and check-outs.

Front of the house employees

Is a process that identifies current and future human resources needs for an organization to achieve its goals.

Human resource planning

Is a process of identifying and determining in specifics the job duties and requirements, and the relative importance of these said duties for a given job.

Job analysis

Is the process of employing new people to work for a company or organization.

Recruiting

It is the hiring within the organization, considering current employees for the job.

Internal recruitment

It is the process of searching outside of the current employee pool to fill open positions in an organization.

External recruitment

In ensuring that the company gets the employees who will provide the level of service that the organization expects.

Hire the best applicant

It is the process of getting the new employee started in both a new company and a new job and to ensure that the new hire feels genuinely welcomed.

Make the new hire feel welcome

Those leaving the company are essentially selected out of the company's workforce, by choice or choice of the company.

Selecting people out of an organization

Sustainable Tourism Pt.1

Ella Pacudan · 100問 · 2年前

Sustainable Tourism Pt.1

100問 • 2年前

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Quality Service Management in Tourism and Hospitality

Ella Pacudan · 68問 · 2年前

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68問 • 2年前

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Tourism and Hospitality Marketing

Ella Pacudan · 48問 · 2年前

Tourism and Hospitality Marketing

48問 • 2年前

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Sustainable Tourism Pt.2

Ella Pacudan · 16問 · 2年前

Sustainable Tourism Pt.2

16問 • 2年前

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Global Culture and Tourism Geography Pt.1

Ella Pacudan · 100問 · 2年前

Global Culture and Tourism Geography Pt.1

100問 • 2年前

Ella Pacudan

問題一覧

It is sometimes called the heart of the house. It helps create the service experience, encompasses all the behind-the-scenes areas that customers will nit see.

Back of the house employees

Management

Staffing

They are the guest facing. They work directly with guests and handle operational tasks, like check-ins and check-outs.

Front of the house employees

Is a process that identifies current and future human resources needs for an organization to achieve its goals.

Human resource planning

Is a process of identifying and determining in specifics the job duties and requirements, and the relative importance of these said duties for a given job.

Job analysis

Is the process of employing new people to work for a company or organization.

Recruiting

It is the hiring within the organization, considering current employees for the job.

Internal recruitment

It is the process of searching outside of the current employee pool to fill open positions in an organization.

External recruitment

In ensuring that the company gets the employees who will provide the level of service that the organization expects.

Hire the best applicant

It is the process of getting the new employee started in both a new company and a new job and to ensure that the new hire feels genuinely welcomed.

Make the new hire feel welcome

Those leaving the company are essentially selected out of the company's workforce, by choice or choice of the company.

Selecting people out of an organization