The process and activities that people engage in when searching for, selecting, purchasing, using, evaluating, and disposing products and services to satisfy their needs and desires.

Are inner drives that make people take a specific plan of action to satisfy their needs.

It pertains to the number of years a person has been living.

One's position within the society.

Is a person's pattern of living as expressed in one's activities, interest and opinions.

Refers to the stages an individual goes through in their lifetime.

Are known to be set of people who have a direct or indirect influence on other people's attitude and behavior.

Refers to distinguished psychological characteristics that lead to relatively consistent and enduring responses ti the environment.

Service quality helps build loyalty among customers and make these customers speak positively about the service provider.

Providing high quality service helps in maximizing potential revenue and veers the company away from a price war.

When an operation is well run and produces high quality products recruitment training, and retention of employees are easy.

Cost are minimized if there are repeat customers, absence of a price war, and low turnover rate of employees.

Have low affluence, low travel experience and observe foreign culture froma bubble.

Have more affluence and a base of overseas travel experience, which gives them more confidence.

Have more affluence, greater confidence, and more travel experience, now ready for more individually oriented travel to a wider range of destinations.

Do not seek to merely observe but to be exposed fully to another culture's languange, food, heritage and lifestyle.

It seeks to inform persuade, and bring consumers into action.

It is defined as transmitting, giving, or exchanging information using oral or written means.

It can help us understand how to communicate better.

Describe communication asa linear process.

He introduces factors that may affect the process of communication.

The flow of media messages from radio and print to opinion leaders and then the leaders lead to messages to lesser active users in the population.

Noteworthy contemporary communication model which is very useful in marketing.

It includes industry associations which have been established to protect special interest groups.

It covers national, regional, or provincial tourism organizations.

It is crucial to the success of tourism.

It covers a huge part of tourist's expenditure during travel.

It is another important supplier of the tourism industry.

It is the basic requirements in having a successful tourist destination.

It plays a key role in attracting both leaisure and business travellers to a destination.

It help bring the tourism product to the customer.

The center of the tourism industry.

A destination is a collection of attractions, which is the element of the tourism products that pulls people to a destination.

It will help the tourist enjoy the destination attractions.

For tourism product to be highly successful, infrastructure services and transportation systems should be put in place.

Central to the product is it's ____.

It is an important component of the tourism product.

Are products that the consumer is really buying.

Are goods and services that must be present for the guest to enjoy and use the core product.

It add value to the core product and help differentiate it from its competitors.

Are factors that help the consumer consider the product over other products.

Characterized by a few adventurous tourists.

Characterized by an increase in tourist arrivals.

Tourist arrivals are fast increasing.

Tourism had become a major economic factor.

When the carrying capacity of the destination has been reached or exceeded.

Characterized by a downward rate of tourist arrivals.

It provides a framework for the marketing and management of destinations as it develops over time.