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final

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final
28問 • 1年前review
  • ユーザ名非公開
    • 通報

    問題一覧

  • 1

    When contacting a doctor for refill approval how long can it take to receive a new RX

    72 business hours

  • 2

    You cannot quote cash prices without a valid prescription

    False

  • 3

    What is the program that is a free service that allows us a patient to coordinate their prescriptions to be dispensed at the same time ready for pick up every 30 or 90 days

    Save a trip

  • 4

    If a patient has questions in regards to getting their medication delivered by the store, we can press the delivery button on tab two to do so

    False

  • 5

    What can patients go on walgreens.com to find self service options available to them

    Find care

  • 6

    When locating a store on walgreens.com what button should you choose to locate specific services?

    Filters

  • 7

    IGA will tell you if the car you are handling is from a non-PCC supported state

    True

  • 8

    Prior to connecting a patient to the in-house pharmacist, we do not need to confirm which state the patient is calling from

    False

  • 9

    When a patient request a refill, but no refills are remaining advised the patient to allow 48 to 72 hours for approval from their doctor

    False

  • 10

    Holy day, mentions that Walgreens bought her pharmacy and is due for a refill after proving you have identified that she is buy out please select the appropriate steps

    Locate the buy out patient record and link the register using the buyout search tab

  • 11

    Ken Dahl is calling to refill his medication and mention he now has to go to the pharmacy. What do you do?

    Complete a competitor transfer per sop . Probe the collar to verify that his pharmacy was a buyout and not a competitor transfer. Follow SOP for buyout.

  • 12

    If a patient wants specific information about why a TPR occurred warm transferred them to resolution center

    False

  • 13

    As a PCC tech, you can discuss all patient profile information with patient as long as HIPAA has been verified

    True

  • 14

    All of the following pieces of store information are provided on the store. Search tab of the CMC app except

    Manager on duty

  • 15

    Which of the following is true about the patient comment window

    . review the provided comments at the beginning of the call and apply if it’s necessary. .

  • 16

    Which of the following statements is incorrect about the auto refill service offered by Walgreens

    The service is best for controlled medications

  • 17

    When a prescription has a TPR you determine what to tell the patient about why their prescription is delayed based on

    TPR tool

  • 18

    What website is utilized to find a PCC related job aids SOP and communications

    Discovery Apollo

  • 19

    Why would you conduct a drug search?

    To verify the inventory to verify price

  • 20

    What does it mean when the prescription state that contacted prescriber?

    We are waiting for the prescriber to approve medication

  • 21

    What do you do when you receive a call from a prescriber office request requesting to authorize or deny refills on an uncontrolled prescription in process

    Complete the request

  • 22

    Where does the patient prescription number auto populate in the CMC application?

    RX number search tab

  • 23

    Which of the following statements are correct about auto refill

    The service is free offered to patient upon request if the caller wants to cancel prescription ask if they would like to remove it from auto refill the services for maintenance medication only

  • 24

    If RX that indicates new prescription received not entered yet what would you advise the patient?

    Apologize to patient and advice prescription is being worked on if our Rx is more than 24 hours past schedule pick up cold transferred to our RPH

  • 25

    A patient called to find out how much his insurance is going to cover on a brand new prescription that has not yet been scanned into the system. You were able to look up the information in PCC.

    False

  • 26

    You cannot quote drug prices without a valid prescription

    False

  • 27

    When a phone number auto populate what additional information must you verify a complete HIPAA

    Patient’s first and last name

  • 28

    Where do you look to determine the reason for a prescription that has been closed?

    View, close comments

    • b

    b

    ユーザ名非公開 · 47問 · 1年前

    b

    b

    47問 • 1年前
    ユーザ名非公開

    universal

    universal

    ユーザ名非公開 · 25問 · 1年前

    universal

    universal

    25問 • 1年前
    ユーザ名非公開

    final

    final

    ユーザ名非公開 · 9問 · 1年前

    final

    final

    9問 • 1年前
    ユーザ名非公開

    問題一覧

  • 1

    When contacting a doctor for refill approval how long can it take to receive a new RX

    72 business hours

  • 2

    You cannot quote cash prices without a valid prescription

    False

  • 3

    What is the program that is a free service that allows us a patient to coordinate their prescriptions to be dispensed at the same time ready for pick up every 30 or 90 days

    Save a trip

  • 4

    If a patient has questions in regards to getting their medication delivered by the store, we can press the delivery button on tab two to do so

    False

  • 5

    What can patients go on walgreens.com to find self service options available to them

    Find care

  • 6

    When locating a store on walgreens.com what button should you choose to locate specific services?

    Filters

  • 7

    IGA will tell you if the car you are handling is from a non-PCC supported state

    True

  • 8

    Prior to connecting a patient to the in-house pharmacist, we do not need to confirm which state the patient is calling from

    False

  • 9

    When a patient request a refill, but no refills are remaining advised the patient to allow 48 to 72 hours for approval from their doctor

    False

  • 10

    Holy day, mentions that Walgreens bought her pharmacy and is due for a refill after proving you have identified that she is buy out please select the appropriate steps

    Locate the buy out patient record and link the register using the buyout search tab

  • 11

    Ken Dahl is calling to refill his medication and mention he now has to go to the pharmacy. What do you do?

    Complete a competitor transfer per sop . Probe the collar to verify that his pharmacy was a buyout and not a competitor transfer. Follow SOP for buyout.

  • 12

    If a patient wants specific information about why a TPR occurred warm transferred them to resolution center

    False

  • 13

    As a PCC tech, you can discuss all patient profile information with patient as long as HIPAA has been verified

    True

  • 14

    All of the following pieces of store information are provided on the store. Search tab of the CMC app except

    Manager on duty

  • 15

    Which of the following is true about the patient comment window

    . review the provided comments at the beginning of the call and apply if it’s necessary. .

  • 16

    Which of the following statements is incorrect about the auto refill service offered by Walgreens

    The service is best for controlled medications

  • 17

    When a prescription has a TPR you determine what to tell the patient about why their prescription is delayed based on

    TPR tool

  • 18

    What website is utilized to find a PCC related job aids SOP and communications

    Discovery Apollo

  • 19

    Why would you conduct a drug search?

    To verify the inventory to verify price

  • 20

    What does it mean when the prescription state that contacted prescriber?

    We are waiting for the prescriber to approve medication

  • 21

    What do you do when you receive a call from a prescriber office request requesting to authorize or deny refills on an uncontrolled prescription in process

    Complete the request

  • 22

    Where does the patient prescription number auto populate in the CMC application?

    RX number search tab

  • 23

    Which of the following statements are correct about auto refill

    The service is free offered to patient upon request if the caller wants to cancel prescription ask if they would like to remove it from auto refill the services for maintenance medication only

  • 24

    If RX that indicates new prescription received not entered yet what would you advise the patient?

    Apologize to patient and advice prescription is being worked on if our Rx is more than 24 hours past schedule pick up cold transferred to our RPH

  • 25

    A patient called to find out how much his insurance is going to cover on a brand new prescription that has not yet been scanned into the system. You were able to look up the information in PCC.

    False

  • 26

    You cannot quote drug prices without a valid prescription

    False

  • 27

    When a phone number auto populate what additional information must you verify a complete HIPAA

    Patient’s first and last name

  • 28

    Where do you look to determine the reason for a prescription that has been closed?

    View, close comments