universal

review

universal

25問 • 1年前review

問題一覧

How should patients dispose of excess medication?

If available offer the nearest medication disposal, kiosk otherwise patient should refer to their local waste management for information on appropriate disposal

A patient request to transfer an existing prescription from a competitive pharmacy into Walgreens. How would you respond?

Certainly, I can help you with that. May I have your first and last name, date of birth, competitor, pharmacy, phone number and the names of the medication you wish to transfer.

Dr. Greenhall is calling a new prescription in for a dog how to assist

Call transfer PCC RPH

A customer would like to transfer her Flonase prescription Out of Walgreens and wants Walgreens to contact the right health pharmacy. How would you assist the customer with her request?

Informed the collar that the pharmacist from the new pharmacy will need to call us

After warm transferring a collar to ASC, what button do you select to disconnect yourself from the call

End call

The collar makes a request to return medication that was filled correctly which of the following answers are appropriate

I apologize, but sold medication’s cannot be returned to the pharmacy

How would you help a caller with their Prescription pharmacy is closed and they are unable to wait until tomorrow to pick up the prescription

Verify HIPAA and transfer the caller to the nearest open local store pharmacy

The appropriate response or action when a patient makes a suicidal statement

Keep calm respond with empathy warm transfer to PCCCRPH

A patient left the VM for the RPH but never received a call back. We should tell the patient that they must continue to wait.

False

I’ll caller causes to speak to Emily. What should you do?

Probe attempt to assist caller, then cold transferred to pharmacy

The caller insist on paying for the medication by credit card, which of the following responses is appropriate

Advised to bring the card into the store or add edit delete choose the online option with walgreens.com express pay

Where do we send patients who would like to file a complaint?

Consumer relations

What is the minimum number of letters needed of the drug name in the tab 4 for drug search when searching inventory?

What tab would we click on to find out that levothyroxine is generic for Synthroid?

Tab nine

All consultations are handled by a technician

False

When a pharmacy offers special extended hours for the current day, the hours are indicated on the screen search tab

True

Peggy asked to refill medication at the MFC on Friday. When should it be ready?

Monday

PCC tech must assist call with their questions related to drug interactions

False

How should you respond the first time patient uses derogatory language

By saying, please allow me to assist you

A patient wants to complement a PCC team member for their amazing customer service skills. What do you say?

Thank you may I place you on a brief hold to connect you to someone who can take that information?

A patient request to cancel their maintenance Medication in ready status

delete RX as requested

A competitor pharmacy is calling requesting a copy of a prescription for the mutual patient. What is the next step?

Verify if RX is transferable and then transfer to pharmacist by PCC Rx transfer

What can you not find under the store information tab

Manager on duty

Patient is calling looking to verify pharmacy hours and fax number. Where can you find this information?

Store search

Patient is calling inquiring about drug interactions between two medications. However, the pharmacy staff is currently on meal break how to assist.

call transferred to PCC RPH

final

final

final

final

問題一覧

How should patients dispose of excess medication?

If available offer the nearest medication disposal, kiosk otherwise patient should refer to their local waste management for information on appropriate disposal

A patient request to transfer an existing prescription from a competitive pharmacy into Walgreens. How would you respond?

Certainly, I can help you with that. May I have your first and last name, date of birth, competitor, pharmacy, phone number and the names of the medication you wish to transfer.

Dr. Greenhall is calling a new prescription in for a dog how to assist

Call transfer PCC RPH

A customer would like to transfer her Flonase prescription Out of Walgreens and wants Walgreens to contact the right health pharmacy. How would you assist the customer with her request?

Informed the collar that the pharmacist from the new pharmacy will need to call us

After warm transferring a collar to ASC, what button do you select to disconnect yourself from the call

End call

The collar makes a request to return medication that was filled correctly which of the following answers are appropriate

I apologize, but sold medication’s cannot be returned to the pharmacy

How would you help a caller with their Prescription pharmacy is closed and they are unable to wait until tomorrow to pick up the prescription

Verify HIPAA and transfer the caller to the nearest open local store pharmacy

The appropriate response or action when a patient makes a suicidal statement

Keep calm respond with empathy warm transfer to PCCCRPH

A patient left the VM for the RPH but never received a call back. We should tell the patient that they must continue to wait.

False

I’ll caller causes to speak to Emily. What should you do?

Probe attempt to assist caller, then cold transferred to pharmacy

The caller insist on paying for the medication by credit card, which of the following responses is appropriate

Advised to bring the card into the store or add edit delete choose the online option with walgreens.com express pay

Where do we send patients who would like to file a complaint?

Consumer relations

What is the minimum number of letters needed of the drug name in the tab 4 for drug search when searching inventory?

What tab would we click on to find out that levothyroxine is generic for Synthroid?

Tab nine

All consultations are handled by a technician

False

When a pharmacy offers special extended hours for the current day, the hours are indicated on the screen search tab

True

Peggy asked to refill medication at the MFC on Friday. When should it be ready?

Monday

PCC tech must assist call with their questions related to drug interactions

False

How should you respond the first time patient uses derogatory language

By saying, please allow me to assist you

A patient wants to complement a PCC team member for their amazing customer service skills. What do you say?

Thank you may I place you on a brief hold to connect you to someone who can take that information?

A patient request to cancel their maintenance Medication in ready status

delete RX as requested

A competitor pharmacy is calling requesting a copy of a prescription for the mutual patient. What is the next step?

Verify if RX is transferable and then transfer to pharmacist by PCC Rx transfer

What can you not find under the store information tab

Manager on duty

Patient is calling looking to verify pharmacy hours and fax number. Where can you find this information?

Store search

Patient is calling inquiring about drug interactions between two medications. However, the pharmacy staff is currently on meal break how to assist.

call transferred to PCC RPH