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47問 • 1年前h

問題一覧

A patient calls to check the status of their RX and the profile states the RX is in process with no pending issues. What is the appropriate response for the following?

medication is currently in process and is expected to be ready by scheduled pick up time

A patient is calling about a controlled medication that is out of stock. We call transfer to in-house pharmacist.

false

Who is responsible for the patients co pay

patients insurance

Walgreens set the price for patients co pay

false

What does tpr stand for

third party reject

what should we tell the patient if their maintenance medication that it is out of stock but filled today?

advise the patient it is out of stock and will be ordered for the next business day

if the RX status indicates new prescription received not entered yet the patient needs to call back in two hours to check on the status

false

when a patient says their doctor called in a new prescription yesterday, but the prescription still isn’t listed in the system. We should advise the patient to.

contact their doctor

when a patient prescription status is an RX partially filled the proper response

check RX was filled today if yes, advise the patient. Their prescription is partially filled. Then the remainder has been ordered for the next business day if RX was not filled today advised patient of partial fill then transferred to the pharmacy

where would we look to see the patient’s prescriptions in?

patient profile

What should you advise the patient if the status of maintenance medication shows are out of stock under the prescription and process section prescription received less than 24 hours ago

Advised a patient that the medication is out of stock. It has been ordered for the next business day.

What does authorization TPR mean

The patient’s insurance plan does not allow use of medication without an evaluation of the patient specific case

if the RX that is indicates ready and it’s between the hours of 9 AM and 9 PM on Monday respond to the patient’s request

The prescription is ready for pick up

when a prescriber calls to approve or deny a refill request to tell the patient

please ignore our request and expect to pick up time with a 90 minutes

Martha Vineyard is calling to check the status of your prescription because there’s email stated that their status nor act in process what is the first step you should do taking the scenario?

Verify HIPAA

if a RX has a payment plan rejection we should check the comments to see if there are any notes from the RC

true

besides contact the prescriber for refill approval what other statuses do we based on 72 hour timeframe?

Contact prescriber for 90 day approval

The prescription request was denied by the prescriber, but the patient states their prescription is urgent

I understand how important that medication is to you. I would recommend giving your doctor a call.

what do you select in WD to dispositional called

Auto disposition

medication is in process was scheduled pick up time

72 hours

what reason do we select when a patient request to delete canceling RX in process?

Patient does not want

your whisper tone say that, and Lindsay Henness profile populate the patient states they’re calling to check the status of the prescription. What’s the first step you would take to process scenario call

Verify HIPAA

what are the steps and sending a refill authorization?

advise no refills remaining offer to send the fax over to prescribers’s office. Advise appropriate processing time of refill authorization request two up to 72 business hours advised that patient can expedite process by contacting their doctor.

where would you look for prescription status clues

prescription in processing page. Patient profile. Patient comments

when patient information auto populate you should

ask the caller for their first and last name

A patient needs to refill their medication and does not have the RX number. What should you do?

probe for additional information and name of RX to refill the medication from her

A patient calls to refill a prescription you

check the patient profile for an active refillable prescription for the same medication

A patient states their refill need is urgent and their local store is closed. What should you do?

verify HIPAA and transfer the call to the nearest open local store pharmacy

when processing a refill, a technician can make changes to

Quantity and payment

when one identifier is auto populated in the system, how many additional identifiers must be confirmed before providing any PHI to the patient

A patient request a refill on a medication non-controlled, but you noticed that the prescription has already been filled at a different location within the same state. What should you do?

informed the patient, it is being filled at another store and provide the other store information

Mary thon request a refill, but doesn’t have any remaining refills on her prescription. You tell her that a request will be sent to her prescriber. How long do you tell her the refill request takes

72 hours

Barbie doll says she needs her prescription this afternoon. Otherwise she will become ill. The refill request was sent to her prescriber earlier today. What do you say Barb to help her?

in order to expedite the process, I would suggest you contact your doctor

you are assisting patient with his refill request. What should you advise the patient before selecting refill all

we expect this to be ready tomorrow after promise time

when searching for a patient profile detail and in buyout search, you noticed the patient is not linked registered to I C+ how would you assist the patient in refilling medication?

register the patient and link their profile to the IC+ patient utilizing the button provided on the buyout search tab once registered access patient bio profile and fill medication’s as normal

what is the greeting when a patient account populates

pharmacy technician may I have the patient first and last name

when a patient calls for a refill request, all of the following are appropriate responses except

how many refills would you like authorized

What is the appropriate closing statement?

If there’s nothing else, thank you for calling

Three pieces of information how to be verified before providing phi

false

Hippa must be verified on all calls

false

We always tell the patient their medication will be ready today when refilling

false

Which of the following is not a patient identifier when verifying HIPAA

Physician address

From the following scenarios, which one would you verify HIPAA?

Customer would like to refill medication

if a patient wanted to transfer their maintenance medication’s from one store to a different store in the same state, we should

Verify HIPAA and complete the refill

Which options can a customer use to complete the refill request?

over the phone through the ivr online through walgreens.com via the Walgreen app in person at the pharmacy

When calling to refill meds before ending the call you should

Recap the order And ask if there’s anything else she needs refilled

You receive a refill call before ending the call. You should disposition the call by.

ctrl + 1

universal

universal

final

final

final

final

問題一覧

A patient calls to check the status of their RX and the profile states the RX is in process with no pending issues. What is the appropriate response for the following?

medication is currently in process and is expected to be ready by scheduled pick up time

A patient is calling about a controlled medication that is out of stock. We call transfer to in-house pharmacist.

false

Who is responsible for the patients co pay

patients insurance

Walgreens set the price for patients co pay

false

What does tpr stand for

third party reject

what should we tell the patient if their maintenance medication that it is out of stock but filled today?

advise the patient it is out of stock and will be ordered for the next business day

if the RX status indicates new prescription received not entered yet the patient needs to call back in two hours to check on the status

false

when a patient says their doctor called in a new prescription yesterday, but the prescription still isn’t listed in the system. We should advise the patient to.

contact their doctor

when a patient prescription status is an RX partially filled the proper response

where would we look to see the patient’s prescriptions in?

patient profile

What should you advise the patient if the status of maintenance medication shows are out of stock under the prescription and process section prescription received less than 24 hours ago

Advised a patient that the medication is out of stock. It has been ordered for the next business day.

What does authorization TPR mean

The patient’s insurance plan does not allow use of medication without an evaluation of the patient specific case

if the RX that is indicates ready and it’s between the hours of 9 AM and 9 PM on Monday respond to the patient’s request

The prescription is ready for pick up

when a prescriber calls to approve or deny a refill request to tell the patient

please ignore our request and expect to pick up time with a 90 minutes

Martha Vineyard is calling to check the status of your prescription because there’s email stated that their status nor act in process what is the first step you should do taking the scenario?

Verify HIPAA

if a RX has a payment plan rejection we should check the comments to see if there are any notes from the RC

true

besides contact the prescriber for refill approval what other statuses do we based on 72 hour timeframe?

Contact prescriber for 90 day approval

The prescription request was denied by the prescriber, but the patient states their prescription is urgent

I understand how important that medication is to you. I would recommend giving your doctor a call.

what do you select in WD to dispositional called

Auto disposition

medication is in process was scheduled pick up time

72 hours

what reason do we select when a patient request to delete canceling RX in process?

Patient does not want

Verify HIPAA

what are the steps and sending a refill authorization?

where would you look for prescription status clues

prescription in processing page. Patient profile. Patient comments

when patient information auto populate you should

ask the caller for their first and last name

A patient needs to refill their medication and does not have the RX number. What should you do?

probe for additional information and name of RX to refill the medication from her

A patient calls to refill a prescription you

check the patient profile for an active refillable prescription for the same medication

A patient states their refill need is urgent and their local store is closed. What should you do?

verify HIPAA and transfer the call to the nearest open local store pharmacy

when processing a refill, a technician can make changes to

Quantity and payment

when one identifier is auto populated in the system, how many additional identifiers must be confirmed before providing any PHI to the patient

A patient request a refill on a medication non-controlled, but you noticed that the prescription has already been filled at a different location within the same state. What should you do?

informed the patient, it is being filled at another store and provide the other store information

Mary thon request a refill, but doesn’t have any remaining refills on her prescription. You tell her that a request will be sent to her prescriber. How long do you tell her the refill request takes

72 hours

Barbie doll says she needs her prescription this afternoon. Otherwise she will become ill. The refill request was sent to her prescriber earlier today. What do you say Barb to help her?

in order to expedite the process, I would suggest you contact your doctor

you are assisting patient with his refill request. What should you advise the patient before selecting refill all

we expect this to be ready tomorrow after promise time

when searching for a patient profile detail and in buyout search, you noticed the patient is not linked registered to I C+ how would you assist the patient in refilling medication?

register the patient and link their profile to the IC+ patient utilizing the button provided on the buyout search tab once registered access patient bio profile and fill medication’s as normal

what is the greeting when a patient account populates

pharmacy technician may I have the patient first and last name

when a patient calls for a refill request, all of the following are appropriate responses except

how many refills would you like authorized

What is the appropriate closing statement?

If there’s nothing else, thank you for calling

Three pieces of information how to be verified before providing phi

false

Hippa must be verified on all calls

false

We always tell the patient their medication will be ready today when refilling

false

Which of the following is not a patient identifier when verifying HIPAA

Physician address

From the following scenarios, which one would you verify HIPAA?

Customer would like to refill medication

if a patient wanted to transfer their maintenance medication’s from one store to a different store in the same state, we should

Verify HIPAA and complete the refill

Which options can a customer use to complete the refill request?

over the phone through the ivr online through walgreens.com via the Walgreen app in person at the pharmacy

When calling to refill meds before ending the call you should

Recap the order And ask if there’s anything else she needs refilled

You receive a refill call before ending the call. You should disposition the call by.

ctrl + 1