問題一覧
1
is the field of management that deals with designing, overseeing, and controlling the processes involved in production, manufacturing, or service delivery.
Operations management
2
Operations management normally has a list of processes and a checklist with the objectives of the company and the needs of the customer. It is then used during pre-production to make sure that everything on the checklist is met.
Quality Management of Products and Services
3
Organizations need to adhere to a set of rules and regulations, in order to avoid fines. It is the job of operations management to ensure that these rules are followed and that the company is operating in a lawful manner.
Compliance
4
When employees feel left out of the loop, or as if they are not contributing to the company in a meaningful way, they can become demotivated and less productive.
Employee Motivation and Productivity
5
Negative customer reviews can be bad for the reputation of a business and make it difficult to gain and retain clients. For this reason, it is important to keep customer satisfaction and the needs of consumers in mind when creating products or services.
Satisfaction of Customers
6
When a company adequately maximizes its production of quality services and products, its productivity, and its customer satisfaction, there will be a significant reduction in production costs and the costs of rendering services. In turn, there will also be a waste reduction and an increase in revenue.
Reduce Costs
7
When an organization has a good reputation and a high rate of customer satisfaction, it can lead to expanding a customer base or gaining a new one, which then leads to a revenue increase.
Revenue Increase
8
Effective operations management is a great way to ensure that a company is ahead of the competition, giving it a competitive edge in the market.
Competitive Advantage
9
benefits of operation management ?
quality management of products and services compliance employee motivation and productivity satisfaction of customers reduce costs revenue increase competitive advantage
10
Agricultural and Craft Production: Before industrialization, operations management was primarily concerned with the efficiency of agricultural practices and craftsmanship.
Early Beginnings (Pre-Industrial Era)
11
Mechanization and Mass Production: The Industrial Revolution in the late 18th century marked a significant shift in operations management with the introduction of mechanized production and factory systems. This era saw the development of new machinery
Industrial Revolution (18th - 19th Century)
12
Frederick Winslow Taylor (Taylorism): Known as the father of scientific management, Taylor’s work in the early 20th century focused on analyzing work processes scientifically to improve labor productivity.
Scientific Management (Late 19th - Early 20th Century)
13
Elton Mayo and the Hawthorne Studies: In the 1920s and 1930s, the Hawthorne Studies conducted by Elton Mayo revealed that worker productivity was not only affected by physical conditions but also by social factors such as worker morale and relationships.
Human Relations Movement (1930s - 1950s)
14
Operations Research and Quantitative Methods: After World War II, operations research (OR) gained prominence as mathematical techniques were applied to optimize complex operations. Tools like linear programming, queuing theory, and inventory models were developed to solve logistical and operational problems in various industries.
Post-World War II Era (1940s - 1970s)
15
Total Quality Management (TQM): In the 1980s, the focus shifted toward improving product and service quality through TQM, which involved continuous improvement, customer focus, and employee involvement
Modern Operations Management (1980s - Present)
16
Service Operations: As economies shifted towards service industries, operations management began to focus on services rather than just manufacturing. Concepts such as capacity planning, service quality, and customer experience management became central to operations in sectors like healthcare, finance, and hospitality.
Service Industry and Operations in Tourism and Hospitality
17
Sustainable Operations Management: With growing environmental concerns, there has been a shift towards sustainability in operations management.
Sustainability and Ethical Operations (21st Century)
18
is a visual tool used to describe a workflow, the flow of information, or activities within a system.
ipo model / input-process-output
19
can include data, information, or resources that enter the system.
input
20
can include activities, transformations, or operations performed on the inputs.
process
21
can include results, products, or outcomes produced by the processes.
output
22
who develop toyota production system
taiichi ohno eiiji toyoda
23
applied by regularly seeking feedback
from staff and customers to identify
bottlenecks in service or food preparation
and implementing small, incremental
changes to enhance processes
kaizen
24
A restaurant implementing the Toyota
Production System may adopt just-in-time
(JIT) food preparation to reduce waste and
improve freshness.
just in time
25
who created modern version of cotton gin or cotton engine 1793
eli whitney
26
who created a steam engineering
james watt
27
who create time and motion study
frank and lillian gilbreth
28
known as the father of scientific management
frederick winslow taylor
29
Applied the principles of scientific management to develop the assembly line for
automobile production in 1913
using machine
henry ford
30
the assumption that employees dislike work , are lazy , dislike responsibility and must be coerced to perfom
theory x
31
the assumption that employees like work are creative , seek responsibility and can exercise self direction
theory y
32
revealed that worker productivity was not only affected by physical conditions but also by
social factors such as worker morale and relationships.
elton mayo and the hawthorne studies
33
Theory X and Theory Y, highlighted the importance of addressing
employee needs and managerial styles in improving productivity.
abraham maslow and douglas mcgregor
ICT HISTORY
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bbme
22問 • 2ヶ月前問題一覧
1
is the field of management that deals with designing, overseeing, and controlling the processes involved in production, manufacturing, or service delivery.
Operations management
2
Operations management normally has a list of processes and a checklist with the objectives of the company and the needs of the customer. It is then used during pre-production to make sure that everything on the checklist is met.
Quality Management of Products and Services
3
Organizations need to adhere to a set of rules and regulations, in order to avoid fines. It is the job of operations management to ensure that these rules are followed and that the company is operating in a lawful manner.
Compliance
4
When employees feel left out of the loop, or as if they are not contributing to the company in a meaningful way, they can become demotivated and less productive.
Employee Motivation and Productivity
5
Negative customer reviews can be bad for the reputation of a business and make it difficult to gain and retain clients. For this reason, it is important to keep customer satisfaction and the needs of consumers in mind when creating products or services.
Satisfaction of Customers
6
When a company adequately maximizes its production of quality services and products, its productivity, and its customer satisfaction, there will be a significant reduction in production costs and the costs of rendering services. In turn, there will also be a waste reduction and an increase in revenue.
Reduce Costs
7
When an organization has a good reputation and a high rate of customer satisfaction, it can lead to expanding a customer base or gaining a new one, which then leads to a revenue increase.
Revenue Increase
8
Effective operations management is a great way to ensure that a company is ahead of the competition, giving it a competitive edge in the market.
Competitive Advantage
9
benefits of operation management ?
quality management of products and services compliance employee motivation and productivity satisfaction of customers reduce costs revenue increase competitive advantage
10
Agricultural and Craft Production: Before industrialization, operations management was primarily concerned with the efficiency of agricultural practices and craftsmanship.
Early Beginnings (Pre-Industrial Era)
11
Mechanization and Mass Production: The Industrial Revolution in the late 18th century marked a significant shift in operations management with the introduction of mechanized production and factory systems. This era saw the development of new machinery
Industrial Revolution (18th - 19th Century)
12
Frederick Winslow Taylor (Taylorism): Known as the father of scientific management, Taylor’s work in the early 20th century focused on analyzing work processes scientifically to improve labor productivity.
Scientific Management (Late 19th - Early 20th Century)
13
Elton Mayo and the Hawthorne Studies: In the 1920s and 1930s, the Hawthorne Studies conducted by Elton Mayo revealed that worker productivity was not only affected by physical conditions but also by social factors such as worker morale and relationships.
Human Relations Movement (1930s - 1950s)
14
Operations Research and Quantitative Methods: After World War II, operations research (OR) gained prominence as mathematical techniques were applied to optimize complex operations. Tools like linear programming, queuing theory, and inventory models were developed to solve logistical and operational problems in various industries.
Post-World War II Era (1940s - 1970s)
15
Total Quality Management (TQM): In the 1980s, the focus shifted toward improving product and service quality through TQM, which involved continuous improvement, customer focus, and employee involvement
Modern Operations Management (1980s - Present)
16
Service Operations: As economies shifted towards service industries, operations management began to focus on services rather than just manufacturing. Concepts such as capacity planning, service quality, and customer experience management became central to operations in sectors like healthcare, finance, and hospitality.
Service Industry and Operations in Tourism and Hospitality
17
Sustainable Operations Management: With growing environmental concerns, there has been a shift towards sustainability in operations management.
Sustainability and Ethical Operations (21st Century)
18
is a visual tool used to describe a workflow, the flow of information, or activities within a system.
ipo model / input-process-output
19
can include data, information, or resources that enter the system.
input
20
can include activities, transformations, or operations performed on the inputs.
process
21
can include results, products, or outcomes produced by the processes.
output
22
who develop toyota production system
taiichi ohno eiiji toyoda
23
applied by regularly seeking feedback
from staff and customers to identify
bottlenecks in service or food preparation
and implementing small, incremental
changes to enhance processes
kaizen
24
A restaurant implementing the Toyota
Production System may adopt just-in-time
(JIT) food preparation to reduce waste and
improve freshness.
just in time
25
who created modern version of cotton gin or cotton engine 1793
eli whitney
26
who created a steam engineering
james watt
27
who create time and motion study
frank and lillian gilbreth
28
known as the father of scientific management
frederick winslow taylor
29
Applied the principles of scientific management to develop the assembly line for
automobile production in 1913
using machine
henry ford
30
the assumption that employees dislike work , are lazy , dislike responsibility and must be coerced to perfom
theory x
31
the assumption that employees like work are creative , seek responsibility and can exercise self direction
theory y
32
revealed that worker productivity was not only affected by physical conditions but also by
social factors such as worker morale and relationships.
elton mayo and the hawthorne studies
33
Theory X and Theory Y, highlighted the importance of addressing
employee needs and managerial styles in improving productivity.
abraham maslow and douglas mcgregor