問題一覧
1
tasks of managers
securing and keeping adequate customer base, securing and keeping adequate number of qualified employees to serve the customer base
2
the process of identifying candidates for current or future position vacancies
recruitment
3
the process of chooseing an individual for a current or future position vacancy
selection
4
5 constraints
legal constraints, economic constraints, industry constraints, organizational constraints, position constraints
5
a government statistic that measures the percentage of workers who are not employed, but who are seeking work
unemployment rate
6
the position in which an individual starts his/her career with a hospitality organization
entry-level
7
a promotion from within approach that is utilized when seeking qualified applicants
internal search
8
an organizational philosophy that, whenever practical, an organization will fill its higher-level job vacancies with its current employees
promote-from-within
9
a recommendation about a potential applicant that is provided by a current employee
employee referral
10
favoritism in employment based on kinship
nepotism
11
an approach to seeking job applicants that focuses primarily on those candidates who are not currently employed by the organization
external search
12
a search for job candidates that is performed by a professional company specializing in employee searches
outsourced search
13
a private employment agency that specializes in identifying candidates for management positions. also known as headhunter firms.
executive search
14
5 factors affecting selection efforts
applications, interviews, pre-employment testing, background checks, references
15
false statements that cause someone to be held in contempt, lowered in estamation of the community, or to lose employment status or earnings, or otherwise suffer a damaged reputation
defamation
16
failure on the part of an employer to exercise reasonable care in the selection of employees
negligent hiring
17
retaining an employee after the employee become anaware of an employee's unsuitability for a job, thereby failing to act on that knowledge
negligent retention
18
the terms of the employment relationship between an employer and employee that specify the rights and obligation of each party to agreement
employment agreement
19
a proposal by an employer to a prospective employee that specifies the term of employment. a legally valid acceptance of the offer will create a binding employment contract
offer letter
20
the proces by which new employees learn the values of and what it is like to work for a hospitality organization during initial on-job experiences
adaptation
21
the process of providing basic information about the hospitality organization that must be known by all staff members in every department.
orientation
22
a package of written materials given to new employees to supplement the oral information provided during the orientation session.
orientation kit
23
is a centralized spurce of information detailing an employer's policies, benefits, and employment practices.
employee handbook
24
the process of providing new employees with basic information that everyone in their department must know that is unique to their department
induction
25
a formal or informal relationship in which an experienced staff member provides advice and counsel to a less experienced staff member.
mentoring
26
refers to a practice of ethical judgement by managers as they make decisions affecting the organization
business ethics
27
a set of rules that is define what is right and what is wrong as decisions are made that affect others
ethics