記憶度
3問
10問
0問
0問
0問
アカウント登録して、解答結果を保存しよう
問題一覧
1
personnel should receive pay and benefits commensurate with their contributions to the organization
compensation
2
the broad range of human characteristics and dimentions that impact the employees' values, opportunities and perception of themselves and others at work.
diversity
3
activities in human resource
recruitment and selection, training and development, compensation and appraisal, protection and communication
4
tactics and procedures to attract applicants to the organization
recruitment
5
the act of authorizing employees to make discretionary decisions to meet their areas of responsibilities.
empowerment
6
provides input to help employees attain the on-the-job success that can yield promotions with higher compensation levels
appraisal
7
a shared beliefs, experiences, and norms that influence how things are done in the organization.
corporate culture
8
the person employed by a hospitality or tourism sector
human resource
9
external influences
legislation, consumer preferences, demographics, global issues, economy, employee unions
10
management function
planning, organizing, staffing, supervising, controlling, appraising
11
a course of action or steps to be used to accomplish an objective; usually developed to describe how a work tasked should be accomplished.
work procedure
12
the processes used by a hospitality/tourism organization to enhanced its performance by affectively using all of its staff members
human resource management
13
activities implemented to eliminate jobs in order to generate greater efficiencies and cost savings.
downsizing
14
preparing new staff members to do required work, updating their experience peers, and providing opportunities for all interested staff members to assume more responsible positions are integral to the efforts of most organizations to attain goals and address competitive pressure if applicable.
training and development
15
economy - low economy =
more people regression
16
internal influences
policies, work procedure, corporate culture, long and short term plans, management judgement and experience
17
range for profit and not for profit organizations that provide lodging and/or accomodations including food services for people when they are away from their homes.
hospitality industry
18
rules and regulation established by an organization that specify how applicable staff members should act.
policies
19
a list of tasks that a person working within a specific position must perform
job description
20
organization of employees to act together, to protect and promote their interest by collective bargaining with representatives of the tourism and hospitality sector.
employee unions
21
the situation in which people rather than technology and equipment are used to provide products and services for am organization's consumer
labor intensive
22
choosing the best person among the applicant
selection
23
many laws and regulations mandate safety procedures and numerous other tactics that top level managers should do and not do that impact employees safety.
protection and communication