記憶度
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問題一覧
1
economy - low economy =
more people regression
2
organization of employees to act together, to protect and promote their interest by collective bargaining with representatives of the tourism and hospitality sector.
employee unions
3
rules and regulation established by an organization that specify how applicable staff members should act.
policies
4
a course of action or steps to be used to accomplish an objective; usually developed to describe how a work tasked should be accomplished.
work procedure
5
the act of authorizing employees to make discretionary decisions to meet their areas of responsibilities.
empowerment
6
a shared beliefs, experiences, and norms that influence how things are done in the organization.
corporate culture
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activities implemented to eliminate jobs in order to generate greater efficiencies and cost savings.
downsizing
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the broad range of human characteristics and dimentions that impact the employees' values, opportunities and perception of themselves and others at work.
diversity
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activities in human resource
recruitment and selection, training and development, compensation and appraisal, protection and communication
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external influences
legislation, consumer preferences, demographics, global issues, economy, employee unions
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internal influences
policies, work procedure, corporate culture, long and short term plans, management judgement and experience
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management function
planning, organizing, staffing, supervising, controlling, appraising
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a list of tasks that a person working within a specific position must perform
job description
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range for profit and not for profit organizations that provide lodging and/or accomodations including food services for people when they are away from their homes.
hospitality industry
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the person employed by a hospitality or tourism sector
human resource
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the situation in which people rather than technology and equipment are used to provide products and services for am organization's consumer
labor intensive
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the processes used by a hospitality/tourism organization to enhanced its performance by affectively using all of its staff members
human resource management
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tactics and procedures to attract applicants to the organization
recruitment
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choosing the best person among the applicant
selection
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preparing new staff members to do required work, updating their experience peers, and providing opportunities for all interested staff members to assume more responsible positions are integral to the efforts of most organizations to attain goals and address competitive pressure if applicable.
training and development
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personnel should receive pay and benefits commensurate with their contributions to the organization
compensation
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provides input to help employees attain the on-the-job success that can yield promotions with higher compensation levels
appraisal
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many laws and regulations mandate safety procedures and numerous other tactics that top level managers should do and not do that impact employees safety.
protection and communication