Maam D
問題一覧
1
Term originated by Bruce Naval of Walt Disney
Guestology
2
3 aspects of guest experience
Service products setting delivery
3
Seeks to understand and plan for the expectations of an organizations
guestologist
4
Guest Expectations
restaurant an and should do
5
lies with the operation side of the organization
meeting expectation
6
The Guest Experience
the sum total of the experiences
7
Components of the Guest Experience
The Service Product The Service Setting The Service Delivery System
8
Who defines quality and value?
guest
RESEARCH
RESEARCH
Smily Rose Prospero · 17問 · 1年前RESEARCH
RESEARCH
17問 • 1年前CHAPTER 1 - B
CHAPTER 1 - B
Smily Rose Prospero · 41問 · 1年前CHAPTER 1 - B
CHAPTER 1 - B
41問 • 1年前CHAPTER 4
CHAPTER 4
Smily Rose Prospero · 14問 · 1年前CHAPTER 4
CHAPTER 4
14問 • 1年前CHAPTER 5
CHAPTER 5
Smily Rose Prospero · 13問 · 1年前CHAPTER 5
CHAPTER 5
13問 • 1年前問題一覧
1
Term originated by Bruce Naval of Walt Disney
Guestology
2
3 aspects of guest experience
Service products setting delivery
3
Seeks to understand and plan for the expectations of an organizations
guestologist
4
Guest Expectations
restaurant an and should do
5
lies with the operation side of the organization
meeting expectation
6
The Guest Experience
the sum total of the experiences
7
Components of the Guest Experience
The Service Product The Service Setting The Service Delivery System
8
Who defines quality and value?
guest