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tle

tle
23問 • 1年前
  • E
    • 通報

    問題一覧

  • 1

    How many times should you let the phone ring?

    3 rings

  • 2

    What should the F.O ask for record purposes? (In order)

    customer's name, date of arrival, number of nights, number of room, number of room required, company affiliation

  • 3

    One of the major components of the properly management system is?

    front office computer system

  • 4

    Payment made in advance through mail, walk in and other methods that guest can pay in a advance of prior to their stay

    pre payment

  • 5

    Are partial payments made by the guest for his entire stay

    advance deposits

  • 6

    Pre authorized payment enabling the hotel to block a certain amount in the credit card to be used as guest it's a third party in the agreement

    credit card

  • 7

    Arrangements, where all the bills are settled by

    send bill

  • 8

    accepting mute reservations than the hotel can fill

    over booking

  • 9

    Convenient visual guide for controlling overbooking

    availability board

  • 10

    The guest is alone and does not join other groups

    foreign individual tourist traveler

  • 11

    Means the room is reserved but not in use or the reservation has been cancelled

    no show

  • 12

    What is PMS?

    proper management system

  • 13

    This is the arrival date of the guest

    arrival

  • 14

    Automatic if the front office staff entered the number of lights correctly

    departure

  • 15

    This is the number of nights

    nights

  • 16

    The number of occupants

    adult or child

  • 17

    Total numbers of rooms requested by the guest

    number of rooms

  • 18

    This is what was assigned to the guest and what they requested for

    room type

  • 19

    Room number of guest

    room number

  • 20

    Reservation arrangement

    reservation type

  • 21

    This is how the booking was made

    channel

  • 22

    Probable arrival time of the guest

    time

  • 23

    Only for group bookings

    block name

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    E · 10問 · 12ヶ月前

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    10問 • 12ヶ月前
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    E · 46問 · 12ヶ月前

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    mapeh music and arts

    46問 • 12ヶ月前
    E

    問題一覧

  • 1

    How many times should you let the phone ring?

    3 rings

  • 2

    What should the F.O ask for record purposes? (In order)

    customer's name, date of arrival, number of nights, number of room, number of room required, company affiliation

  • 3

    One of the major components of the properly management system is?

    front office computer system

  • 4

    Payment made in advance through mail, walk in and other methods that guest can pay in a advance of prior to their stay

    pre payment

  • 5

    Are partial payments made by the guest for his entire stay

    advance deposits

  • 6

    Pre authorized payment enabling the hotel to block a certain amount in the credit card to be used as guest it's a third party in the agreement

    credit card

  • 7

    Arrangements, where all the bills are settled by

    send bill

  • 8

    accepting mute reservations than the hotel can fill

    over booking

  • 9

    Convenient visual guide for controlling overbooking

    availability board

  • 10

    The guest is alone and does not join other groups

    foreign individual tourist traveler

  • 11

    Means the room is reserved but not in use or the reservation has been cancelled

    no show

  • 12

    What is PMS?

    proper management system

  • 13

    This is the arrival date of the guest

    arrival

  • 14

    Automatic if the front office staff entered the number of lights correctly

    departure

  • 15

    This is the number of nights

    nights

  • 16

    The number of occupants

    adult or child

  • 17

    Total numbers of rooms requested by the guest

    number of rooms

  • 18

    This is what was assigned to the guest and what they requested for

    room type

  • 19

    Room number of guest

    room number

  • 20

    Reservation arrangement

    reservation type

  • 21

    This is how the booking was made

    channel

  • 22

    Probable arrival time of the guest

    time

  • 23

    Only for group bookings

    block name