問題一覧
1
This is the number of nights
nights
2
Are partial payments made by the guest for his entire stay
advance deposits
3
Payment made in advance through mail, walk in and other methods that guest can pay in a advance of prior to their stay
pre payment
4
Convenient visual guide for controlling overbooking
availability board
5
Reservation arrangement
reservation type
6
This is how the booking was made
channel
7
Probable arrival time of the guest
time
8
One of the major components of the properly management system is?
front office computer system
9
This is what was assigned to the guest and what they requested for
room type
10
The number of occupants
adult or child
11
What should the F.O ask for record purposes? (In order)
customer's name, date of arrival, number of nights, number of room, number of room required, company affiliation
12
How many times should you let the phone ring?
3 rings
13
What is PMS?
proper management system
14
Pre authorized payment enabling the hotel to block a certain amount in the credit card to be used as guest it's a third party in the agreement
credit card
15
Only for group bookings
block name
16
accepting mute reservations than the hotel can fill
over booking
17
Room number of guest
room number
18
This is the arrival date of the guest
arrival
19
Automatic if the front office staff entered the number of lights correctly
departure
20
Arrangements, where all the bills are settled by
send bill
21
Total numbers of rooms requested by the guest
number of rooms
22
The guest is alone and does not join other groups
foreign individual tourist traveler
23
Means the room is reserved but not in use or the reservation has been cancelled
no show